1552 Customer Service jobs in Danesmoor

We are seeking motivated and professional Customer Contact Representative to join our growing team. This is a key customer-facing role, predominantly telephony-based, supporting clients and their customers with utility bill management and general queries. You will assist field agents, set up payment plans, process payments, and provide excellent service within a contact centre environment.

Key Resp.

WHJS1_UKTJ

Experienced German speaking Customer Service Representative required for a globally operating manufacturing company based in Nottingham on a 12 month Fixed Term Contract (FTC).

As a German speaking Customer Service Rep you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties. This will include tasks such as quotations, raising .

WHJS1_UKTJ

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

• Leading, coaching, and mentoring a team of customer service agents to achieve performance targets.
• Monitoring customer service interactions (calls, emails, chat) to ensure quality standards and adherence to company policies.
• Handling escalated customer issues and complaints, resolving them efficiently and professionally.
• Developing and implementing training programs for new and existing customer service staff.
• Analyzing customer feedback and service data to identify areas for improvement and implement solutions.
• Collaborating with other departments (e.g., Sales, Marketing, Operations) to resolve customer issues and improve overall customer experience.
• Ensuring the team meets key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Maintaining up-to-date knowledge of company products, services, and policies.
• Creating and updating knowledge base articles and customer service documentation.
• Contributing to the development of customer service strategies and best practices.

• Proven experience in a customer service role, with at least 2 years in a lead or supervisory capacity.
• Demonstrated ability to manage and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software and helpdesk platforms.
• Strong understanding of customer service principles and best practices.
• Ability to handle difficult customer situations with diplomacy and professionalism.
• Experience in training and development of staff.
• Strong analytical skills to interpret customer service data.
• Adaptability and ability to thrive in a fast-paced, remote work environment.
• Experience with e-commerce customer service is a plus.

Dutch Speaking Customer Service Representative
24,000 / 12.73ph
Nottingham (hybrid)
Hours: 36.25 M-F 8 am - 4 pm
Harper Recruitment Group is working in partnership with a leading company who are looking for a Dutch Speaking Customer Service Representative to support their wholesale and retail customers.
What will the role involve?

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Dutch and English
• Able to take on product knowledge
• Previous customer service experience
• Experience using Microsoft Excel

What's in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.

Experienced German speaking Customer Service Representative required for a globally operating manufacturing company based in Nottingham on a 12 month Fixed Term Contract (FTC).

As a German speaking Customer Service Rep you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties. This will include tasks such as quotations, raising orders, answering customer queries, providing product information, entering data on to SAP and CRM system as well as other tasks. Some of the smaller Germany clients do not speak English so a good level of German is required.

The company operate a hybrid working system with 50% office to 50% home working or more office if you wish. Tues and Wed are full office days for all.

Benefits of Customer Service Representative

• c£30k annually + Bonus for completing contract
• Monday to Friday
• 12 month FTC
• Hybrid working (50/50% model) (must do 2 days office on Tues and Wed)

Role Duties:

• Speak to German clients to solve any queries and progress new orders.
• Raise and issue quotations to customers.
• Follow up all quotes to check on status and any questions etc to add to growth of business.
• Perform contract reviews to ensure compliance with customer requirements.
• Enter customer orders in SAP and maintain the SAP master data.
• Create strong internal cross functional relationships to ensure on time order fulfilment.
• Process customer returns.
• Resolve credit and invoice issues with Finance department.

Customer Service Representative required qualifications and experience.

• Ideally 2 years + sales / customer service experience in a B2B environment
• Must be able to speak high level of German
• Manufacturing company experience  
• Strong problem-solving skills
• Experience in a heavily regulated industry such as aerospace or medical would be highly advantageous
• Strong communication skills – listening, verbal and written.
• Ideally well versed in ERP, CRM (ideally Salesforce) and SAP  

If you have the required skills and experience for the Customer Service Rep role on a 12 month FTC and would relish an exciting challenge, please apply or contact Stuart Cooper directly to discuss in further detail.  

Wagstaff Recruitment – building trusted relationships to create great opportunities

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions

What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Temporary Customer Service Representative - Nottingham

£13.50 per hour plus accrual of holiday pay
4 months
Monday - 11am - 7pm
Tuesday - Friday - 10am - 6.00pm
Office based
Valid DBS required
Immediate availability needed

Are you personable and have a can-do attitude and willingness to go the extra mile? Can you cope effectively under pressure, be patient, professional and adaptable?

Should you have dem.

WHJS1_UKTJ

Customer Service Advisor
Location: Belper
Hours: 39.5 hours per week
Pay: approx. 12.94 p/h
Monday to Friday between 8am and 6pm
One weekend shift on a rotational basis:
Saturday 8am-3pm/Sunday 8am-12pm
Start Date: Monday, 22nd September
Training: 4 weeks (fully paid)
Contract: Temp to Perm

About the Role

We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.

You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.

Key Responsibilities

* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
* Support customers with insurance cover management, renewals, and troubleshooting.
* Assist with sales-related enquiries - no cold calling involved.
* Maintain accurate records and update customer accounts.
* Collaborate with colleagues to ensure smooth operations and customer satisfaction.
* Take ownership of customer issues and follow through to resolution.

What We're Looking For

* Previous experience in customer service or sales (inbound or outbound).
* Strong communication skills and a confident, friendly telephone manner.
* Ability to work in a high-volume call environment.
* A proactive attitude and willingness to get involved.
* Excellent attention to detail and organisational skills.
* Comfortable using computer systems and managing customer data.
* Interest or experience in home heating products or boiler systems is a plus.

What's in It for You?

* Structured training and ongoing support
* Opportunity to work with a reputable and innovative manufacturer
* Friendly and inclusive team environment
* No cold calling - all calls are inbound

If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you!

If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.