161 Customer Service jobs in Daybrook
Remote Bilingual Customer Service Representative
Posted 23 days ago
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Job Description
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in both English and (Specify Second Language).
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and empathetically.
- Process orders, returns, and exchanges as needed.
- Escalate complex issues to the appropriate internal teams or supervisors.
- Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
- Identify and communicate customer feedback and recurring issues to management.
- Adhere to all customer service standards, response times, and quality metrics.
- Contribute to team efforts and participate in ongoing training and development.
- Ensure a high level of customer satisfaction and build strong customer relationships.
- Maintain a professional and positive attitude at all times.
Essential Qualifications & Experience:
- Fluency in English and (Specify Second Language) (written and verbal) is mandatory.
- Previous experience in a customer service or call centre environment.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with standard office software and experience with CRM systems.
- Ability to multitask and manage time effectively in a remote work setting.
- Reliable internet connection and a dedicated, quiet workspace.
- Patience, empathy, and a professional demeanor.
- Flexibility to work various shifts, including evenings and weekends as needed.
This is an exciting opportunity to join a dynamic company and utilise your language skills to make a tangible difference for customers worldwide, all from the convenience of your home. If you are a motivated, customer-focused individual, we encourage you to apply.
Remote Customer Service Representative - E-commerce
Posted 1 day ago
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Job Description
Responsibilities:
- Handle a high volume of inbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues in a professional and timely manner.
- Provide product information and assistance to customers.
- Process orders, returns, and exchanges accurately.
- Maintain customer records and update account information.
- Identify and escalate priority issues to the relevant departments.
- Contribute to customer service process improvements.
- Gather customer feedback and report on trends.
- Adhere to company policies and procedures at all times.
- Ensure consistent brand representation and customer service standards.
- Previous experience in a customer service or call centre environment is essential.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to work independently and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated workspace.
- Familiarity with e-commerce platforms and retail operations is advantageous.
- High school diploma or equivalent; further education is a plus.
- A proactive and empathetic approach to customer care.
- Ability to adapt to changing priorities and customer needs.
Retail Customer Service
Posted today
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Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Responsibilities
Here is where you come in…
Working in our retail teams, you'll enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers' bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you'll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
Feel valued
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
What's next?
If you think you're a great fit for the role, and you want to be a part of the Betfred story, click 'Apply' and we will be in touch once we've reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now…
Customer Service Administration
Posted today
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Job Description
Build Your Future with Cobalt Carbon Free: Customer Service Administrator wanted
Cobalt Carbon Free is a family-run construction business, trading for over 15 years. Based in Nottingham specialising in retrofitting homes
We're expanding our team to meet the ever-increasing demand for sustainable and energy efficient home improvements. This opportunity has vast potential for progression within both the role and the business and continual development side, and is ideally suited to a confident assertive, self starting individual :)
The role will take the lead managing & improving our general business administration and operational processes.
Working closely with all the team, it's a fantastic opportunity for somebody with great enthusiasm and aspirations to further your career and see progressive, well rewarded growth within the business.
Responsibilities:
- Oversee the daily business administrations operations.
- Admin support for all aspects of the business- sales, finance, operations & HR
- Manage, maintain CRM system, QMS compliance
- Passionate and motivated individual to drive performance and process improvement
Requirements:
- Excellent organizational and time management skills
- Reliable & Loyal
- Strong communication skills, both written and verbal
- Proficient in using office software such as Microsoft Office Suite
- Knowledge of construction type services
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in all work performed
Hours we would be aiming for 28-35 hours a week, this is negotiable/flexible to work best for the right candidate, full time or part time considered.
If you meet the requirements outlined above and feel you could make a real positive change for our business we encourage you to apply. :)
Job Type: Full-time
Pay: £12.35-£14.65 per hour
Benefits:
- Casual dress
- Company pension
- Flexitime
- On-site parking
- Private medical insurance
- Work from home
Ability to commute/relocate:
- Nottingham NG13: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Customer Service Intern
Posted 9 days ago
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Job Description
**What you'll do:**
+ This Internship is based within our Customer Service (Commercial) department and is designed to provide an opportunity to a student who demonstrates the same high level of ethics, values, creativity and performance we expect from our employees.
+ You will work on projects that have a measurable impact on our business and will be coached and mentored by Eaton leaders.
+ You will support departments with the production and interrogation of data and metrics.
+ You will be involved in tasks aimed at delivering and improving customer service excellence, whether in terms of information, sales, products or services.
+ The internship starts on 1st July 2026 and finishes on 31st July 2027.
**Qualifications:**
+ Actively enrolled in a bachelor's degree or master's program in business, economics, management, or a related field.
**Skills:**
+ Geographic flexibility to relocate within the UK for the duration of the internship.
+ Strong interpersonal and planning skills with proven ability to lead change.
+ Can effectively and comfortably speak to different levels of the organisation.
+ Good IT skills, including proficiency in MS office, specifically Word, Excel, PowerPoint, and Teams but also feel comfortable working with new software.
+ Have the right to work in the UK without company sponsorship (we do not sponsor any type of visa for this internship).
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Customer Service Team Lead
Posted 24 days ago
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Job Description
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives to achieve performance targets.
- Monitor team performance, providing regular feedback and conducting performance reviews.
- Handle complex customer inquiries and escalated issues, ensuring timely and satisfactory resolution.
- Develop and implement customer service policies and procedures to enhance efficiency and effectiveness.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Train new team members on company products, services, and customer service best practices.
- Foster a positive and collaborative team environment that promotes customer advocacy.
- Manage team schedules, workload distribution, and resource allocation.
- Liaise with other departments to resolve customer issues and improve overall service delivery.
- Report on key customer service metrics to senior management.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity.
- Proven experience in managing and motivating customer service teams.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using CRM software and customer support ticketing systems.
- Ability to handle pressure and make sound decisions in a fast-paced environment.
- Demonstrated ability to analyze data and implement process improvements.
- Experience in training and developing staff.
- A genuine passion for delivering outstanding customer service.
Technical Support Engineer - Customer Service
Posted 7 days ago
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Job Description
- Providing first and second-line technical support to customers.
- Diagnosing and resolving hardware, software, and network issues.
- Responding to customer queries via phone, email, and ticketing systems.
- Guiding customers through product setup, troubleshooting, and usage.
- Escalating complex issues to higher-level support or engineering teams.
- Documenting support interactions and resolutions in a CRM system.
- Contributing to the creation and maintenance of a technical knowledge base.
- Identifying and reporting trends in customer issues to product teams.
- Ensuring a high level of customer satisfaction.
- Adhering to service level agreements (SLAs).
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with ticketing systems and remote support tools.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-focused with a patient and helpful demeanor.
- Ability to manage multiple issues simultaneously.
- IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience in a specific industry relevant to the client's products is advantageous.
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
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Remote Customer Service Team Lead
Posted 5 days ago
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Job Description
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve performance targets.
- Monitor team performance using key metrics (e.g., response times, resolution rates, customer satisfaction scores) and identify areas for improvement.
- Provide ongoing training and development to team members, fostering a culture of continuous learning and skill enhancement.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Develop and implement best practices and standard operating procedures for customer service interactions across various channels (phone, email, chat).
- Collaborate with other departments (e.g., Sales, Marketing, Product) to address customer feedback and drive improvements.
- Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and share updates.
- Analyze customer feedback and service data to identify trends and recommend proactive solutions.
- Ensure adherence to company policies, quality standards, and service level agreements.
- Contribute to the recruitment and onboarding process for new customer service agents.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Demonstrated ability to effectively lead and manage remote teams.
- Excellent understanding of customer service principles and best practices.
- Strong coaching, mentoring, and performance management skills.
- Proficiency in using CRM systems and customer service software (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional communication, listening, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Tech-savvy with a reliable internet connection and a dedicated home office setup.
- A proactive and results-oriented approach with a passion for customer satisfaction.
- Experience in the e-commerce sector is a strong advantage.
Senior Customer Service & Technical Support Specialist
Posted 10 days ago
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Job Description
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and ticketing systems, resolving complex software-related issues.
- Diagnose and troubleshoot technical problems, identifying root causes and implementing effective solutions.
- Manage and prioritize customer escalations, ensuring timely and satisfactory resolution.
- Educate customers on product features and best practices to enhance their user experience.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
- Collaborate with the product development and QA teams to report bugs and provide feedback for product enhancements.
- Assist in training and mentoring junior support specialists.
- Proactively identify trends in customer issues and recommend improvements to products and processes.
- Contribute to team goals and initiatives, aiming to improve customer satisfaction and retention.
- Participate in product update testing and provide input on new releases.
- Build strong relationships with clients, fostering loyalty and trust.
- A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 4 years' experience in a technical support or customer service role, preferably within the software industry.
- Proven ability to troubleshoot and resolve complex software and hardware issues.
- Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Exceptional customer service orientation and a patient, empathetic demeanor.
- Strong analytical and problem-solving skills.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable.
- A proactive and team-oriented approach.
Customer Care Advisor
Posted 10 days ago
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Job Description
**Hours** : Monday to Friday, 36.25 hours per week (between 8am and 6pm)
**Working style** : Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
**Location** : NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding **Customer Care Advisor** to join our Customer Service Team in Nottingham.
VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including **The North Face, Vans, Timberland, Dickies.**
At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
**Let's talk about the role**
If you are fluent in verbal and written English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.
As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.
**How You Will Make a Difference:**
You will be delivering an unbeatable service to our Customers, being responsible for:
+ Communicating with customers by telephone, email and online to provide outstanding service
+ Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
+ Discussing new products and managing multiple tasks to promptly resolve customer queries
+ Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
+ Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction.
**Skills to success**
+ Fluent in English, able to communicate both verbally and in writing in a clear and concise manner
+ Customer focused to achieve the best results for your customers and the business
+ Flexible to meet the changing needs and varying deadlines of our business
**What's in it For You**
We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package:
+ A supportive feedback-based culture where respect and integrity guide us in what we do
+ An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
+ Be part of an iconic lifestyle brand in a multi brand, multi countries organization
+ 50% employee discount on all VF brands both in store and online
+ Subsidised canteen and break out areas offering complimentary hot drinks
+ Health Shield membership and access to numerous health and wellbeing initiatives
+ Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
+ 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
+ 12% contributory smart pension scheme (8% on us, 4% from you)
+ Cycle to work scheme
+ Free secure onsite parking and discounts with local public transport
**Free to Be, Inclusion & Diversity**
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you
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VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.