1379 Customer Service jobs in Daybrook

At Viking we are fanatical about excellent customer service!   

Our long-standing reputation as experts in workplace solutions (office supplies and equipment) is founded on delivering an excellent experience to our customers.   

In Customer Service, we want to provide a first-class service in all areas of the customer order cycle – order management, queries and delivery information - so that we build long term relationships with our happy customers. 

We are looking for like-minded people to join our growing business:  friendly, passionate empathetic people, who are also adaptable and who love helping others.  Previous customer service experience would be a benefit, however your attitude and willingness to learn is even more important.  

We will support your professional development with a comprehensive induction and training programme as well as ongoing coaching to develop your skills. 

If you are looking to further your customer service career in a supportive environment within a growing business, we would love to hear from you. 

Your Role: 

You will provide the personal touch to our business, delivering a friendly, professional and high-quality service to our customers? You will be responsible for taking inbound calls, resolving customer queries and identifying up- and cross-selling opportunities, as well as using your excellent written communication skills to interact with customers through email and chat. You will identify their needs and effectively process all customer orders, as well as pre and after sales queries. You will enhance the customer experience by being prepared to go the extra mile, including outbound calls to new and reactivated customers to evaluate their experience with Viking, and, in doing so, will develop customer loyalty and grow our long-term customer base?  

You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile. 

Your Responsibilities: 

• p>Dealing with B2B and B2C customers, processing orders and queries for office supplies and equipment delivery. 

• Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact. 

• Ensure that the question of the customer is answered and expectations managed to the highest standard.  

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• Provide efficient and effective service to customers, undertaking handling of objections if needed. 

• Suggest additional and alternative products or services to meet customer needs as well as referring customers to other departments of Viking Raja when required 

• Handle all administrative duties related to the customer service role, including maintaining and updating customer information on our CRM tool 

• Develop and maintain extensive understanding of all products, services, systems and processes in order to deal with a variety of queries. 

• Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service. 

Your profile: 

Essential 

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Previous experience working within a customer focused environment such as a contact centre, retail, hospitality 

• Is able to work with autonomy and demonstrate a positive attitude and team spirit.  

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• Is customer satisfaction focused, process and results driven.  

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• Has excellent listening skills with ability to build rapport and engage with customers. 

• Fluent knowledge of English, spoken and written.  

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• Uses logic and initiative to solve problems and effectively implement solutions.  

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• Computer literacy, specifically proficiency in Microsoft Office applications 

• Ability to learn and use a Customer Relationship Management (CRM) system efficiently. 

Desirable 

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Is able to work within guidelines and systems within the department and is able to contribute ideas to improving and enhancing the customer experience and satisfaction 

• Has the ability to handle standard and sometimes complex questions from customers to get a full view on their needs 

Benefits: 

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Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary) 

• Staff discount  

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• 25 days holiday plus bank holidays, rising with service 

• 8 hours paid appointment time per annum 

• Hybrid working possible after the satisfactory completion of your probationary period 

• Employee Assistance Programme 

• Free on-site parking and subsidised canteen 

• Employee friendly policies such as long Service rewards 

About Viking: 

Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? 

We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. We sell approximately 45,000 products in total, which we supply to other UK businesses, mainly though our Ecommerce channel.

Our values: 

INTEGRITY 

We earn the trust and confidence of employees, customers, suppliers and shareholders by being open, honest and truthful in all that we do. 

RESPECT 

We treat others the way we want to be treated  

TEAMWORK 

We believe in empowering our employees and foster an open and equal approach to teamwork. 

INNOVATION 

With a culture of creativity and a thirst for intelligent risk-taking, we aspire to do what has not been done before. 

ACCOUNTABILITY 

We are responsible for achieving and sustaining unprecedented results that create extraordinary value to our shareholders and stakeholders through personal commitment, sensible thrift, collaboration, and shared leadership. 

We are seeking motivated and professional Customer Contact Representative to join our growing team. This is a key customer-facing role, predominantly telephony-based, supporting clients and their customers with utility bill management and general queries. You will assist field agents, set up payment plans, process payments, and provide excellent service within a contact centre environment.

Key Resp.

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Experienced German speaking Customer Service Representative required for a globally operating manufacturing company based in Nottingham on a 12 month Fixed Term Contract (FTC).

As a German speaking Customer Service Rep you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties. This will include tasks such as quotations, raising .

WHJS1_UKTJ

Dutch Speaking Customer Service Representative
24,000 / 12.73ph
Nottingham (hybrid)
Hours: 36.25 M-F 8 am - 4 pm
Harper Recruitment Group is working in partnership with a leading company who are looking for a Dutch Speaking Customer Service Representative to support their wholesale and retail customers.
What will the role involve?

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Dutch and English
• Able to take on product knowledge
• Previous customer service experience
• Experience using Microsoft Excel

What's in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.

Experienced German speaking Customer Service Representative required for a globally operating manufacturing company based in Nottingham on a 12 month Fixed Term Contract (FTC).

As a German speaking Customer Service Rep you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties. This will include tasks such as quotations, raising orders, answering customer queries, providing product information, entering data on to SAP and CRM system as well as other tasks. Some of the smaller Germany clients do not speak English so a good level of German is required.

The company operate a hybrid working system with 50% office to 50% home working or more office if you wish. Tues and Wed are full office days for all.

Benefits of Customer Service Representative

• c£30k annually + Bonus for completing contract
• Monday to Friday
• 12 month FTC
• Hybrid working (50/50% model) (must do 2 days office on Tues and Wed)

Role Duties:

• Speak to German clients to solve any queries and progress new orders.
• Raise and issue quotations to customers.
• Follow up all quotes to check on status and any questions etc to add to growth of business.
• Perform contract reviews to ensure compliance with customer requirements.
• Enter customer orders in SAP and maintain the SAP master data.
• Create strong internal cross functional relationships to ensure on time order fulfilment.
• Process customer returns.
• Resolve credit and invoice issues with Finance department.

Customer Service Representative required qualifications and experience.

• Ideally 2 years + sales / customer service experience in a B2B environment
• Must be able to speak high level of German
• Manufacturing company experience  
• Strong problem-solving skills
• Experience in a heavily regulated industry such as aerospace or medical would be highly advantageous
• Strong communication skills – listening, verbal and written.
• Ideally well versed in ERP, CRM (ideally Salesforce) and SAP  

If you have the required skills and experience for the Customer Service Rep role on a 12 month FTC and would relish an exciting challenge, please apply or contact Stuart Cooper directly to discuss in further detail.  

Wagstaff Recruitment – building trusted relationships to create great opportunities

Customer Service 
Up to £30,000
Leicester, Hybrid
Full Time, Permanent 
 
We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.
This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer success tasks. You will be at the heart of the business, helping to keep everything running smoothly, supporting key departments, and ensuring clients receive the best possible experience.
 
The role: 

• Provide daily administrative support to Accounts, Sales, and Central Marketing teams
• Support the sales team by chasing contracts, agreements, and onboarding paperwork
• Keep CRM systems updated and accurate
• Escalate technical issues to the relevant internal teams when required
• Act as the first point of contact for portal-related queries from Members 
• Support Marketing with campaign administration and coordination
• Assist with general administrative tasks and ad-hoc duties
• Carry out data entry and audits to ensure integrity and compliance
• Handle overflow support calls and log outcomes in the CRM

The candidate:

• Hands-on admin experience, ideally in accounts, sales, or marketing
• Comfortable using CRM systems and picking up new tools quickly
• A proactive attitude
• Strong eye for detail and pride in delivering accurate work
• Great communicator, confident with both written and verbal conversations
• Organised and able to juggle multiple tasks at once 
• Customer-focused mindset, happy working with people inside and outside the business

What’s on offer: 

• Salary up to £30,000
• Income Protection & Life Insurance
• Enhanced pension scheme
• 28 days annual leave bank holidays
• Sick pay scheme
• Flexible benefits package

Interested? Click ‘Apply’ today!

 

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions

What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Temporary Customer Service Representative - Nottingham

£13.50 per hour plus accrual of holiday pay
4 months
Monday - 11am - 7pm
Tuesday - Friday - 10am - 6.00pm
Office based
Valid DBS required
Immediate availability needed

Are you personable and have a can-do attitude and willingness to go the extra mile? Can you cope effectively under pressure, be patient, professional and adaptable?

Should you have dem.

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