1374 Customer Service jobs in Daybrook

Customer Service Representative

Are you a customer service expert with a passion for helping people? We're looking for a dedicated Customer Service Representative to be the first point of contact for all our customer inquiries. In this fast-paced and complex environment, you'll be a key player in ensuring our clients have an outstanding experience.

What You'll Do:

• Handle all customer questions, orders, and problems through phone, email, and web.
• Accurately and efficiently enter customer orders.
• Be a true advocate for our customers, taking ownership of their concerns and collaborating with colleagues to resolve complex issues.
• Work to exceed service level agreements and team goals.
• Help improve our processes to continuously enhance the customer experience.
• Manage and prioritise your daily workload effectively to stay on top of everything.

Who We're Looking For:

• Someone with a proven track record of multitasking and thriving in a fast-paced setting.
• An individual with experience in a target-driven workplace.
• Prior experience in business administration and data entry is essential.
• A keen eye for detail is a must.
• Someone who is persistent, self-directed, and results-oriented.
• Excellent verbal and written English skills.
• A strong appreciation and understanding of what it takes to deliver exceptional customer service.

Salary: 12.97 per hour

Hours

• Week 1: 8:30 AM to 4:30 PM
• Week 2: 9:15 AM to 5:15 PM
• Finish 15 minutes early on Fridays

If you're ready to make a real impact and grow with a supportive team, we'd love to hear from you.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Are you a natural problem-solver who loves helping people? We're on the hunt for a friendly, organised, and tech-savvy Customer Service Executive to join one of our dynamic clients.

• Handle returns & warranty claims like a pro
• Chat with customers via phone & email
• Schedule service visits and send out spare parts
• Keep things running smoothly behind the scenes
• Work with engineers, accounts, and the factory team

• Top-notch communication skills
• A cool head under pressure
• Microsoft Office know-how (Opera is a bonus!)
• A positive, can-do attitude

• Supportive team vibes
• Real impact on customer happiness
• Room to grow and learn

This is a full-time office-based role in Alfreton - if it's one for you, APPLY NOW!

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, resolving customer issues efficiently.
• Process customer orders, requests, and accounts updates accurately.
• Troubleshoot customer problems and provide effective solutions or escalate issues to the appropriate department.
• Maintain customer records by updating account information and logging interactions in the CRM system.
• Adhere to company policies and procedures, ensuring a consistent customer experience.
• Identify and communicate customer feedback and suggestions for service improvement.
• Strive to achieve individual and team customer satisfaction goals.
• Follow communication scripts when handling specific topics and manage all customer interactions professionally.
• Proactively engage with customers to ensure their needs are met and to build rapport.
• Collaborate with team members to share knowledge and best practices.
• Stay informed about product updates and company promotions.

• Previous experience in a customer service role is preferred, but not essential for motivated candidates.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems is a plus.
• High school diploma or equivalent; further education is advantageous.
• Ability to work independently and manage time effectively in a remote environment.
• A positive attitude and a genuine desire to help customers.
• Adaptability to learn new products, services, and systems quickly.

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and company policies.
• Processing customer orders, returns, and exchanges efficiently.
• Resolving customer complaints and issues with a focus on customer retention.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Identifying and escalating complex issues to appropriate departments.
• Collaborating with team members to ensure a seamless customer experience.
• Gathering customer feedback to help improve services and processes.
• Meeting individual and team performance targets for customer satisfaction and response times.
• Assisting with administrative tasks as needed to support the customer service department.

The Recruitment Group is looking for A Customer Service Administrator.

As a Customer Service Administrator, you will be working for our client based in Loughborough.

If you are interested in the Customer Service Administrator role then please read below.

Pay for a Customer Service Administrator:

• £13.00 per hour. Weekly pay.

Hours for a Customer Service Administrator:

• Monday to Thursday 09:00 – 15:00
• Friday 09:00 - 1300

Responsibilities of a Customer Service Administrator:

• Transferring data from paper formats into computer files and database systems.
• Verifying data by comparing it to source documents.
• Retrieving data from the database of electronic files as requested.
• Collecting information from customers and clients.
• Entering data into the central database.
• Maintaining and updating the database system as necessary.
• Evaluating and approving Purchase Orders and Sales Orders.
• Troubleshooting and investigating customer questions or resolving complaints.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.

Required Skills:

• Impeccable attention to detail.
• Working knowledge of computers and spreadsheets.
• Strong ability to work accurately.
• General administration skills.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritise, and manage time effectively.
• Strong work ethic.
• Highly committed with a drive to perform.
• Team player with the ability to work independently.

Benefits:

• Temp to perm.

If you believe this is the right role for you then contact Charlotte at our Loughborough branch now!

Having secured a number of large contracts, and established their reputation in the industry, our client is a chartered surveying practice specialising in sustainable construction and retrofit. They are looking for a highly motivated, and organised Customer Service Manager to lead the customer service team, who are responsible for appointment scheduling operations.

What’s in it for you / benefits:
• £28,000 - £35,000 per annum
• Quarterly bonus and benefits package for hitting targets
• 8:30am – 5:30pm Monday – Friday, great hours
• Immediate start
• Growing, vibrant, independent company
• Opportunity to manage and shape dynamic team

Role overview:
Reporting to the Directors, the Customer Service Manager will oversee the customer service team (managing 4-8 staff) and ensuring efficient, streamlined scheduling processes. The primary function is coordinating appointments for building surveyors to visit customers’ homes. A strong understanding of UK geography and postcode areas is essential to optimise appointment logistics.

Key responsibilities:
• Appointment Scheduling: Coordinate and manage the scheduling of surveyor appointments at customers' homes, ensuring optimal timing and clear communication with both customers and surveyors.
• Customer Interaction: Handle customer inquiries, resolve issues, and provide clear, professional communication via phone, email, or other channels to ensure a seamless scheduling experience.
• Team Management: Lead, train, and motivate a team of customer service representatives to deliver high-quality service and meet performance targets.
• Process Optimisation: Develop and implement efficient scheduling procedures to maximise surveyor productivity and customer satisfaction while minimising conflicts or delays.
• Data Management: Maintain accurate records of appointments, customer interactions, and surveyor availability using CRM and scheduling software.
• Issue Resolution: Address and resolve scheduling conflicts, customer complaints, or surveyor delays promptly and professionally.
• Collaboration: Work closely with surveyors, management, and other departments to ensure smooth operations and alignment with company goals.
• Performance Monitoring: Track and report key performance metrics, including appointment completion rates, customer satisfaction scores, and team productivity.
• Policy Adherence: Ensure all customer interactions and scheduling practices comply with company policies, industry standards, and data protection regulations.
• Travel: Minimal, but may include occasional visits to client locations or training sessions.

Skills and experience:
• Experience: Minimum of 5 years in customer service, with at least 2 years in a supervisory or management role. Experience in scheduling or logistics is highly preferred.
• Exceptional organisational, communicational and time-management skills.
• Proficiency in CRM software, scheduling tools, and Microsoft Office Suite.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Leadership & Managerial skills with a focus on team motivation and development.
• A passion for delivering excellent customer service to clients, customers and colleagues

How to Apply
If you are passionate about customer service and sustainable construction we’d love to hear from you! Please click apply or give us a call.

Proactive Staff are an equal opportunities Recruitment Business advertising on behalf of our client.



Skills:

Appointment Scheduling
Team Management
Process Optimisation
Data Management
Issue Resolution
Performance Monitoring


Qualifications:

Management Experience
Customer Service Experience

Keywords:

Scheduling
Management
Administration
Policy Adherence
Leadership

Customer service advisor
Belper, Derbyshire.

At Blue Arrow we are pleased to be working in partnership with a large manufacturing company that are looking to recruit a reliable Customer Service Advisor to join the team. We're on the lookout for a Customer Service Advisor who's ready to bring energy, empathy, and excellence to every customer interaction. If you've got the passion, we'll give you the platform to shine.
Full time permanent basis.

Hours: Mon - Sun - 39.5 per week.
Basic working hours:
- 8:00am - 18:00pm (Monday - Friday)
On a rota basis:
- 8:00am - 15:00pm (Saturday)
- 8:00am - 12:00pm (Sunday)

What duties would you be doing in the Customer Service Advisor role?
- You will be helping and advising customers that contact either through telephone, email, SMS live chat or WhatsApp to arrange engineer visits.
- You will gain a full understanding of each customers situation and recognising opportunities and deliver brilliant customer service.
- Work alongside of the contact centre processes and targets to deliver a professional service.
- Work closely with customers to keep them up to date and happy with the customer service they have received.

Requirements:
- GCSE Grade 4 or above (or equivalent) in English.
- A genuine enthusiasm for providing outstanding customer support.
- Confidence using Microsoft Office and navigating online platforms.
- A friendly and approachable personality with strong communication skills.
- A proactive mindset and willingness to learn and grow.
- Previous experience in a customer-facing or contact centre role is a plus.
- Ability to stay motivated whether working independently or as part of a team.

Why work with us?
- A modern, comfortable workspace designed to help you thrive.
- A company that truly values work-life balance and communicates openly.
- 25 days of annual leave plus bank holidays.
- Bonus opportunities to reward your hard work.
- A generous pension scheme to support your future.
- The chance to make a real difference by helping people and solving problems every single day.

If you are interested in the above role and feel you can meet the requirements, thrive on helping people we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible. We endeavour to reply to your application within 48 hours of reviewing. Before applying, please ensure you can commute to the town of Belper and be on time for the start times shown above.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.