1273 Customer Service jobs in Deeside
Customer Service Representative
Posted 16 days ago
Job Viewed
Job Description
Are you an experienced customer service advisor with strong administration skills? Do you have the organisational skills to manage your own time in a hybrid role working 2 days in the office and 3 days remote?
If this sounds like you then why not apply for ourCustomer Service Representative role, working for one of the UKs largest steel manufacturing companies in the UK.
Your responsibilities would include:
-
Providing a high level of customer service to new and existing customers via telephone and email
-
Entering numerical and personal data onto the system efficiently and in a timely manner
-
Processing pre calculated orders into the system for distribution
-
Managing data and coordinating activities to ensure the smooth operation of the department daily
-
Supporting the Urban Business team with administrative tasks relevant to the department
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Signposting customers in the right direction for any invoice queries
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Undertaking follow up enquiries
Essential requirements:
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Good IT literacy especially with MS Office
-
Previous experience within an office environment
-
Strong verbal and written communication skills
-
Clear and concise telephone manner
-
Ability to work on own initiative
-
Great eye for detail
-
Previous data/order entry experience (low and high volume)
Desirable requirements:
-
Driving licence and use of a car
-
SAP experience
Benefits:
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Office environment in a beautiful part of the county with modern amenities
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Nature reserve area for time away from your desk
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Opportunity for progression into permanent roles
-
Advice and editing on your current CV
-
Dedicated team throughout your journey within the role
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Paid holiday
-
Exclusive online services including restaurant and retail discounts
-
Chance to receive 300* for referring a friend
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Are you an experienced customer service advisor with strong administration skills? Do you have the organisational skills to manage your own time in a hybrid role working 2 days in the office and 3 days remote?
If this sounds like you then why not apply for ourCustomer Service Representative role, working for one of the UKs largest steel manufacturing companies in the UK.
Your responsibilities would include:
-
Providing a high level of customer service to new and existing customers via telephone and email
-
Entering numerical and personal data onto the system efficiently and in a timely manner
-
Processing pre calculated orders into the system for distribution
-
Managing data and coordinating activities to ensure the smooth operation of the department daily
-
Supporting the Urban Business team with administrative tasks relevant to the department
-
Signposting customers in the right direction for any invoice queries
-
Undertaking follow up enquiries
Essential requirements:
-
Good IT literacy especially with MS Office
-
Previous experience within an office environment
-
Strong verbal and written communication skills
-
Clear and concise telephone manner
-
Ability to work on own initiative
-
Great eye for detail
-
Previous data/order entry experience (low and high volume)
Desirable requirements:
-
Driving licence and use of a car
-
SAP experience
Benefits:
-
Office environment in a beautiful part of the county with modern amenities
-
Nature reserve area for time away from your desk
-
Opportunity for progression into permanent roles
-
Advice and editing on your current CV
-
Dedicated team throughout your journey within the role
-
Paid holiday
-
Exclusive online services including restaurant and retail discounts
-
Chance to receive 300* for referring a friend
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)
Customer Service Representative
Posted 9 days ago
Job Viewed
Job Description
Chester, United Kingdom
**To proceed with your application, you must be at least 18 years of age.**
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**Job Title: Customer Service Representative**
**Location: Chester**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Location Overview:**
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
**Job Description:**
We have a fantastic Senior Customer Service Representative opportunity, available here in our Chester office. You will be responsible for dealing with prestigious corporate cardholders and clients, via telephone and email. For this, a high standard of English is necessary, both written and oral. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible whilst maintaining our high standards of 'client delight'. This role comes with great career prospects and the prospects of good internal mobility options for the right candidates.
Shift patterns will be five nights a week from Sunday night to Thursday night, on an 8-hour shift (including a 1 hour lunch). The hours will be various shifts between 10pm and 8am. The role is predominantly office-based with occasional flexibility to work from home once fully confident in role (maximum 5 per month).
**Responsibilities:**
- Handle a wide range of queries regarding the day-to-day running of client/cardholder's commercial card accounts in a customer service environment.
- Ensure all emails are actioned within service level agreements with the utmost professionalism, answering both cardholder and client-level queries, liaising with internal partners where necessary.
- Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.
- Working independently with organisational skills to overcome challenges with requests and ensures our clients' needs are satisfied.
- Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
- Always ensure that responsibility and ownership is taken for resolving cardholder and client level queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.
- Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
- Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
- Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
- Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
- Assist with special projects and miscellaneous duties as assigned.
**What we are looking for:**
- Fluent in English both written and verbal
- Must be happy to work night shifts
- Customer Service or Contact Centre background would be beneficial
- Well organised with excellent multi-tasking abilities
- Convey a professional, courteous and positive attitude at all times
- Excellent communicator
**Benefits of working at Bank of America:**
**UK**
- At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work.
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
- We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
- 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
- Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
- Access to an Employee Assistance Program for confidential support and help for everyday matters.
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
- Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
**Bank of America:**
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Customer Service Representative
Posted 15 days ago
Job Viewed
Job Description
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Customer Service Representative
Posted today
Job Viewed
Job Description
The Role:
OurCustomer Solutions Centre Advisors are the face of Solus and work closely with Aviva,demonstrating our values and work principles.You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time.
With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair so.
WHJS1_UKTJ
Renewals & Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
Job Title: Renewals & Customer Service Representative
Location: Liverpool, Hybrid
Salary: 25,877 to 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role.
The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries
At Acorn Insurance we offer a clear salary progression track from day one. Working in a historical building overlooking Liverpool's iconic waterfront, we are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development
What you will be doing
- Quoting and closing new business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
What we're looking for
- Somebody who will run through walls for our customers
- Prepared to challenge the status quo
- Be prepared to succeed together as a team player
- Smart decision maker
- Clear and effective communication skills
- Ability to assist with clients of all ages and backgrounds
- Excellent organisational skills and ability to prioritise work
- Strong literacy & numeracy skills
- Ability to develop relationships from scratch
- Excellent telephone manner
Grow with Acorn:
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working optionsto support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleague's:
These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, may also be considered for this role.
Renewals & Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
Job Title: Renewals & Customer Service Representative
Location: Liverpool, Hybrid
Salary: 25,877 to 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role.
The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries
At Acorn Insurance we offer a clear salary progression track from day one. Working in a historical building overlooking Liverpool's iconic waterfront, we are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development
What you will be doing
- Quoting and closing new business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
What we're looking for
- Somebody who will run through walls for our customers
- Prepared to challenge the status quo
- Be prepared to succeed together as a team player
- Smart decision maker
- Clear and effective communication skills
- Ability to assist with clients of all ages and backgrounds
- Excellent organisational skills and ability to prioritise work
- Strong literacy & numeracy skills
- Ability to develop relationships from scratch
- Excellent telephone manner
Grow with Acorn:
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working optionsto support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleague's:
These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, may also be considered for this role.
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Customer Service Representative - Uncapped Commission
Posted today
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Job Description
Customer Service
Posted 9 days ago
Job Viewed
Job Description
Hybrid
Crewe
6 month FTC initially with possibility of permanant position
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.
Key Responsibilities- Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
- Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
- Data Management: Maintain and update customer records with precision and care.
- Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
- Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
- Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
- Compliance & Reporting: Follow data protection procedures and report breaches promptly.
- Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
- Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.
- Excellent written and verbal communication skills
- A compassionate and solution-focused approach
- Strong organisational skills and attention to detail
- Ability to work independently and collaboratively
- Solid administrative skills and Microsoft Office proficiency
- Hybrid working available
- Based at head office
This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.
Leanne (phone number removed) or email (url removed)
INDCOM
Customer Service Advisor
Posted today
Job Viewed
Job Description
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK.
RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.
As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday, 3rd November 2025 .
Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.
Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
For more information, please download our job profile available on our website.
More about you
We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.
It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we're looking for…
- First class customer service skills, where providing a great service just comes naturally to you!
- Excellent communication skills both written and verbal
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- 27 days holiday plus Bank Holidays
- Free onsite parking
- Potential to earn Bonus
- Fantastic reward and recognition scheme that recognises exceptional customer service
- Career Development and extensive opportunities to progress
- Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
- Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
- A comprehensive induction / training period – so you know you will be confident when speaking with customers
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities