1986 Customer Service jobs in Derby

Ref 11070

Customer Service Representative

Pinxton, Nottinghamshire

Monday to Friday

26,900 plus large company benefits

Our client, a warehouse and distribution centre, is looking to recruit a Customer Service Representative to join their busy team due to increase in business levels and ongoing expansion plans. This would suit someone that has worked in a similar position previously (used to dealing with high volume of calls ideally call centre experience) and is looking for career progression.

Key Responsibilities:

• Dealing with a large volume of inbound calls, processing orders and dealing with stock levels
• Liaising with other areas of the business to resolve issues in a professional manner
• Assisting in the preparation and updating of weekly reports within excel spreadsheets

Experience:

• Proven track record within a Customer Service role within a logistics environment
• Excellent organisational skills
• Ability to work under pressure within a stressful environment
• Confident, self motivated and enthusiastic personality with a passion for excellence
• Professional and dedicated
• Attention to detail is paramount
• Excellent communication skills, both verbal and written
• Strong IT skills including a good level of producing Excel spreadsheets
• Must be able to work as part of a team as well as on own initiative

This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.

Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.

If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.

At Viking we are fanatical about excellent customer service!   

Our long-standing reputation as experts in workplace solutions (office supplies and equipment) is founded on delivering an excellent experience to our customers.   

In Customer Service, we want to provide a first-class service in all areas of the customer order cycle – order management, queries and delivery information - so that we build long term relationships with our happy customers. 

We are looking for like-minded people to join our growing business:  friendly, passionate empathetic people, who are also adaptable and who love helping others.  Previous customer service experience would be a benefit, however your attitude and willingness to learn is even more important.  

We will support your professional development with a comprehensive induction and training programme as well as ongoing coaching to develop your skills. 

If you are looking to further your customer service career in a supportive environment within a growing business, we would love to hear from you. 

Your Role: 

You will provide the personal touch to our business, delivering a friendly, professional and high-quality service to our customers? You will be responsible for taking inbound calls, resolving customer queries and identifying up- and cross-selling opportunities, as well as using your excellent written communication skills to interact with customers through email and chat. You will identify their needs and effectively process all customer orders, as well as pre and after sales queries. You will enhance the customer experience by being prepared to go the extra mile, including outbound calls to new and reactivated customers to evaluate their experience with Viking, and, in doing so, will develop customer loyalty and grow our long-term customer base?  

You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile. 

Your Responsibilities: 

• Dealing with B2B and B2C customers, processing orders and queries for office supplies and equipment delivery. 

• Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact. 

• Ensure that the question of the customer is answered and expectations managed to the highest standard.  

• Provide efficient and effective service to customers, undertaking handling of objections if needed. 

• Suggest additional and alternative products or services to meet customer needs as well as referring customers to other departments of Viking Raja when required 

• Handle all administrative duties related to the customer service role, including maintaining and updating customer information on our CRM tool 

• Develop and maintain extensive understanding of all products, services, systems and processes in order to deal with a variety of queries. 

• Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service. 

Your profile: 

Essential 

• Previous experience working within a customer focused environment such as a contact centre, retail, hospitality 

• Is able to work with autonomy and demonstrate a positive attitude and team spirit.  

• Is customer satisfaction focused, process and results driven.  

• Has excellent listening skills with ability to build rapport and engage with customers. 

• Fluent knowledge of English, spoken and written.  

• Uses logic and initiative to solve problems and effectively implement solutions.  

• Computer literacy, specifically proficiency in Microsoft Office applications 

• Ability to learn and use a Customer Relationship Management (CRM) system efficiently. 

Desirable 

• Is able to work within guidelines and systems within the department and is able to contribute ideas to improving and enhancing the customer experience and satisfaction 

• Has the ability to handle standard and sometimes complex questions from customers to get a full view on their needs 

Benefits: 

• Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary) 

• Staff discount  

• 25 days holiday plus bank holidays, rising with service 

• 8 hours paid appointment time per annum 

• Hybrid working possible after the satisfactory completion of your probationary period 

• Employee Assistance Programme 

• Free on-site parking and subsidised canteen 

• Employee friendly policies such as long Service rewards 

About Viking: 

Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? 

We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. We sell approximately 45,000 products in total, which we supply to other UK businesses, mainly though our Ecommerce channel.

Our values: 

INTEGRITY 

We earn the trust and confidence of employees, customers, suppliers and shareholders by being open, honest and truthful in all that we do. 

RESPECT 

We treat others the way we want to be treated  

TEAMWORK 

We believe in empowering our employees and foster an open and equal approach to teamwork. 

INNOVATION 

With a culture of creativity and a thirst for intelligent risk-taking, we aspire to do what has not been done before. 

ACCOUNTABILITY 

We are responsible for achieving and sustaining unprecedented results that create extraordinary value to our shareholders and stakeholders through personal commitment, sensible thrift, collaboration, and shared leadership. 

• Respond to customer inquiries via phone, email, and potentially live chat in a prompt and professional manner.
• Provide information about products and services, guiding customers through their options.
• Resolve customer issues and complaints efficiently, aiming for first-contact resolution whenever possible.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records by updating account information in the CRM system.
• Identify and escalate priority issues or complex problems to the appropriate department or supervisor.
• Gather customer feedback and share insights with the team to help improve services.
• Follow communication procedures, guidelines, and policies.
• Assist with other customer service-related tasks as needed.
• Contribute to a positive and collaborative team environment.
• Upsell or cross-sell products and services when appropriate and beneficial to the customer.

Location: Keele University
Department: Customer Services Representative
Reports to: Customer & Service Delivery Manager
Salary: Hourly rate
Hours: 35 hours a week - Monday – Saturday (Rota based) Hybrid working available

2-month contract role – Immediate start!

About the Role

We're looking for a friendly, motivated Customer Service Representative to join our Customer Services team. You'll be the fi.

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Purpose of Role:

To own the order fulfilment process for dedicated accounts in the Companys customer base, and deliver world class customer service in line with business targets.

Key Responsibilities:

• Act as the focal point of contact for the customer base.
• Develop vendor relationships for Customer account and specific materials
• Develop and maintain an excellent working relationship with the customer.
• M.

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• Handle a high volume of inbound customer inquiries via phone, email, and live chat.
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Escalate complex issues to the appropriate departments when necessary.
• Assist in training and onboarding new customer service representatives.
• Provide guidance and support to junior team members, fostering a positive team dynamic.
• Identify opportunities for service improvement and provide feedback to management.
• Maintain detailed records of customer interactions and transactions.
• Ensure customer satisfaction by going the extra mile to meet their needs.
• Adhere to company service standards and protocols.

• Previous experience in a customer service role is essential, with at least 2 years in a lead or senior capacity.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer relationship management (CRM) software and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient, empathetic, and customer-focused attitude.
• Experience in mentoring or supervising junior staff is highly desirable.
• Good knowledge of Microsoft Office Suite.
• Ability to work collaboratively within a team.

• Assisting customers with product information, availability, and pricing.
• Handling customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Processing orders, returns, and exchanges accurately and efficiently.
• Resolving customer complaints and issues in a timely and satisfactory manner, escalating when necessary.
• Maintaining customer records and updating databases with relevant information.
• Learning and adhering to company policies and procedures related to customer service.
• Supporting the sales team by providing product knowledge and assisting with customer needs.
• Developing skills in communication, problem-solving, and conflict resolution.
• Contributing to a positive and collaborative team environment.
• Participating in training sessions and working towards completing your apprenticeship qualification.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software, hardware, and online platforms.
• Guide customers through troubleshooting steps, providing clear and concise instructions.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.

• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
• A strong desire to learn and adapt to new technologies and products.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required; further education or certifications are advantageous.

Dutch Speaking Customer Service Representative
24,000 / 12.73ph
Nottingham (hybrid)
Hours: 36.25 M-F 8 am - 4 pm
Harper Recruitment Group is working in partnership with a leading company who are looking for a Dutch Speaking Customer Service Representative to support their wholesale and retail customers.
What will the role involve?

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Dutch and English
• Able to take on product knowledge
• Previous customer service experience
• Experience using Microsoft Excel

What's in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.