1874 Customer Service jobs in Derby

Customer Service Representative

Are you a customer service expert with a passion for helping people? We're looking for a dedicated Customer Service Representative to be the first point of contact for all our customer inquiries. In this fast-paced and complex environment, you'll be a key player in ensuring our clients have an outstanding experience.

What You'll Do:

• Handle all customer questions, orders, and problems through phone, email, and web.
• Accurately and efficiently enter customer orders.
• Be a true advocate for our customers, taking ownership of their concerns and collaborating with colleagues to resolve complex issues.
• Work to exceed service level agreements and team goals.
• Help improve our processes to continuously enhance the customer experience.
• Manage and prioritise your daily workload effectively to stay on top of everything.

Who We're Looking For:

• Someone with a proven track record of multitasking and thriving in a fast-paced setting.
• An individual with experience in a target-driven workplace.
• Prior experience in business administration and data entry is essential.
• A keen eye for detail is a must.
• Someone who is persistent, self-directed, and results-oriented.
• Excellent verbal and written English skills.
• A strong appreciation and understanding of what it takes to deliver exceptional customer service.

Salary: 12.97 per hour

Hours

• Week 1: 8:30 AM to 4:30 PM
• Week 2: 9:15 AM to 5:15 PM
• Finish 15 minutes early on Fridays

If you're ready to make a real impact and grow with a supportive team, we'd love to hear from you.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing information about products, services, and company policies.
• Processing customer requests, orders, or cancellations accurately.
• Troubleshooting technical issues and guiding customers through solutions.
• Maintaining accurate customer records and updating databases with relevant information.
• Escalating complex issues to appropriate departments or senior staff.
• Gathering customer feedback and contributing to service improvement initiatives.
• Adhering to service level agreements (SLAs) and performance metrics.
• Consistently demonstrating a positive and helpful attitude towards all customers.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, resolving customer issues efficiently.
• Process customer orders, requests, and accounts updates accurately.
• Troubleshoot customer problems and provide effective solutions or escalate issues to the appropriate department.
• Maintain customer records by updating

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and company policies.
• Processing customer orders, returns, and exchanges efficiently.
• Resolving customer complaints and issues with a focus on customer retention.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Identifying and escalating complex issues to appropriate departments.
• Collaborating with team members to ensure a seamless customer experience.
• Gathering customer feedback to help improve services and processes.
• Meeting individual and team performance targets for customer satisfaction and response times.
• Assisting with administrative tasks as needed to support the customer service department.

Join Our Team : Customer Service Representative

Position: Customer Service Representative
Location: Enterprise Way, Meir Park, Stoke-on-Trent, ST3 7UN
Salary: £12.21 (hourly)
Apply Now!

Why Choose Job&Talent:

• Career growth opportunities
• Comprehensive benefits
• Professional stability
• Excellent training & development opportunities
• Paid Holidays
• Workplace pension scheme
• Staff Discount
• Travel Loans and more.

Bene.

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• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share it with the relevant teams for service improvement.
• Adhere to company policies and procedures, ensuring a high standard of service delivery.
• Proactively engage with customers to ensure their satisfaction and build rapport.
• Achieve personal and team performance goals, including response times and customer satisfaction metrics.

• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Proficiency in CRM systems and general computer literacy.
• Ability to multi-task, prioritize, and manage time effectively in a remote setting.
• Strong problem-solving abilities and a customer-centric approach.
• Patience and empathy when dealing with customer issues.
• Ability to work independently with minimal supervision.
• Reliable internet connection and a dedicated workspace conducive to remote work.
• Previous experience in a remote role is a plus.
• Passion for delivering outstanding customer experiences.

Experienced German speaking Customer Service Representative required for a globally operating manufacturing company based in Nottingham on a 12 month Fixed Term Contract (FTC).

As a German speaking Customer Service Rep you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties. This will include tasks such as quotations, raising orders, answering customer queries, providing product information, entering data on to SAP and CRM system as well as other tasks. Some of the smaller Germany clients do not speak English so a good level of German is required.

The company operate a hybrid working system with 50% office to 50% home working or more office if you wish. Tues and Wed are full office days for all.

Benefits of Customer Service Representative

• c£30k annually + Bonus for completing contract
• Monday to Friday
• 12 month FTC
• Hybrid working (50/50% model) (must do 2 days office on Tues and Wed)

Role Duties:

• Speak to German clients to solve any queries and progress new orders.
• Raise and issue quotations to customers.
• Follow up all quotes to check on status and any questions etc to add to growth of business.
• Perform contract reviews to ensure compliance with customer requirements.
• Enter customer orders in SAP and maintain the SAP master data.
• Create strong internal cross functional relationships to ensure on time order fulfilment.
• Process customer returns.
• Resolve credit and invoice issues with Finance department.

Customer Service Representative required qualifications and experience.

• Ideally 2 years + sales / customer service experience in a B2B environment
• Must be able to speak high level of German
• Manufacturing company experience  
• Strong problem-solving skills
• Experience in a heavily regulated industry such as aerospace or medical would be highly advantageous
• Strong communication skills – listening, verbal and written.
• Ideally well versed in ERP, CRM (ideally Salesforce) and SAP  

If you have the required skills and experience for the Customer Service Rep role on a 12 month FTC and would relish an exciting challenge, please apply or contact Stuart Cooper directly to discuss in further detail.  

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