1650 Customer Service jobs in Derby

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions

What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor

Nottingham City Centre Outskirts (near London Road) with free parking

c. £25,000

Our client is a well established, reputable local business looking to recruit a Customer Service Advisor to join a busy and friendly team.

Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre.

Responsibilities will include:

• Communicating with customers via phone, email and web chat
li>Providing sales and technical support in a busy and buzzy environment
• Taking calls from customers with queries about spare parts - checking availability and costs
• Interacting with both external and internal customers in a timely and effective way in order to provide exceptional customer service
• Updating internal systems

The ideal candidate will have:

• Experience working in a busy customer service environment
• Excellent telephone and communication skills
• High degree of accuracy and attention to detail
• Good IT skills, including Microsoft packages and email
• The ability to easily absorb technical and product information
• Be adaptable and be able to take the initiative

Really great opportunity for a friendly and personable individual to join a busy team in a well known organisation. Comprehensive training provided and we are ideally looking for someone to start asap.

Apply now!

Customer Service Coordinator - Export Team
NG17 - hybrid working available after training
26,500 - 28,000 neg (salary reviewed every 6 months up to the current 2-year salary of 34,000)

About them:

My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.

The role:

They are looking for aCustomer Service Coordinatorto join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.

Key Duties for the Customer Service Coordinator:

• Coordinating and administering support for theirinternational markets
• Responding to customer queries and delivering customer focused resolutions.
• Providing excellent service to international agents, distributors, and customers.
• Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.
• Accurately processing orders, with a focus on efficiency and cost-effective shipping.
• Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
• Managing weekly consolidated shipments to distributors
• Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
• Developing and maintaining excellent product knowledge.

Person Specification:

• High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
• Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
• Have meticulous attention to detail
• Enjoys working as part of a wider team
• Ability to perform under pressure and remain calm
• Work using own initiative
• IT competent
• Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
• Able to adapt to change at short notice
• Strong communication skills both written and verbal

Other Information :

• The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
• The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.

Customer Service Advisor

Location: Colwick, Nottingham

Hours: Monday to Friday - 8am - 5pm

Career Progression + Supportive Team + Training and Mentoring + Competitive salary and benefits package

Join our dynamic team as a Customer Service Advisor in Colwick, Nottingham! In this fast-paced and varied role, you'll be handling customer inquiries via phone, email, and CRM, resolving issues, and providing effective solutions. You'll work in a supportive, close-knit team and have the chance to grow within the company, with clear progression into an Account Manager role.

You'll be part of a growing company in the recycling and resource recovery sector, helping customers achieve a zero waste to landfill solution and contributing to a sustainable future.

Key Responsibilities:

• Manage customer inquiries via phone, email, and CRM, providing excellent service and efficient solutions.
• Resolve queries quickly and effectively, ensuring customer satisfaction with every interaction.
• Make outbound calls to customers and suppliers, strengthening relationships and enhancing communication.
• Maintain accurate records and complete administrative tasks on time, supporting smooth business operations.

Skills & Experience Required:

• Previous experience in customer service or a call centre environment (retail, hospitality, or similar sectors a plus).
• Strong communication and problem-solving skills.
• Ability to multitask, work effectively in a fast-paced environment, and maintain accuracy in all tasks.

Why Join Us ?

• Clear career progression into an Account Manager role as well as other opportunities throughout the organisation.
• A varied role with no two days the same in a supportive team.
• Work for a growing company focused on sustainability and zero waste to landfill solutions.

If you're passionate about customer service and want to be part of a company making a difference, we'd love to hear from you. Apply now!

#admin

Customer Service Advisor
Location: Leicester City Centre
Salary: Up to £24,000 per annum, opportunity to earn bonus for positive customer feedback
Job Type: Full-Time, Monday-Friday, 9-5, Permanent

Are you a confident communicator with a passion for delivering exceptional customer service? Looking to take the next step in your career with a well-established company that values growth and progression? If so, we want to hear from you.

We are currently seeking a Customer Service Advisor to join a dynamic team based in the heart of Leicester City Centre. Working within the legal services sector, you will play a key role in supporting clients with professionalism, empathy, and efficiency.

What You’ll Be Doing As A Customer Service Advisor:

• p>Handling incoming and outgoing telephone calls from clients and customers

• Providing clear and accurate information in a polite and professional manner

• Logging and managing customer queries, following up where necessary

• Liaising with internal departments to ensure timely resolution of enquiries

• Maintaining detailed and accurate records using internal systems

• Delivering service in line with company standards and regulatory requirements

What We’re Looking For:

< i>

Previous experience in a telephone-based customer service role is a plus

• Excellent communication and organisational skills

• A professional and polite approach to customer interaction

• Strong attention to detail and ability to multitask

• A team player with a positive and proactive attitude

What's On Offer:

li>

Competitive salary up to £24,500 per year

• The opportunity to earn extra money for gaining positive customer feedback!

• Full-time, permanent position

• A supportive and collaborative team environment

• Ongoing training and development

• Clear opportunities for career progression

• Central Leicester location, close to transport links

This is a fantastic opportunity to become part of a reputable company where your contribution is valued and your career can flourish. If you feel this Customer Service Advisor role is for you then apply now.

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

This is an office based role.

The Role

Primary responsibilities will include:

• To manage customer expectations around order placement and delivery against agreed SLAs.
li>Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock.
• Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business.
• Customer Account Management - developing good customer relationships, looking after customers to ensure business levels are maintained.
• Compliance with company’s Health and Safety requirements. Each individual has a legal obligation to take reasonable care for their own health and safety and for the safety of other people who may be affected by their acts or omissions.

Day-to-day responsibilities will include:

< i>Placing Sales Orders on system, communicating timelines & escalating any priority jobs to ensure the Customer’s deadline is met whenever possible. < i>Placing regular call offs & providing weekly Stock Sheets for Customers to place replenishment orders to meet demand.
• The collation & verification of inputs to the New Job Meeting Process.
• Managing complaints and invoice queries effectively and appropriately.
• Proactively identifying opportunities to improve processes & create flexibility within the team to help manage a large portfolio of Customers with varying needs. 

Key Skills, Personal Characteristics and Qualifications

li>Excellent communication
• Experience of effectively managing relationships at all levels, internally and externally.
• Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and   where feasible implementation solutions.
< i>Not afraid to challenge the status quo.
• Ability to work under pressure and remain calm.
• Evidence of demonstrating a proactive ‘can do’ attitude.
• Excellent time management and personal organisation skills with a flexible approach.
• Understanding of full product lifecycle from initial concept and design through to production.
• The ability to handle complaints and difficult situations in a patient, calm and effective way
• Good understanding of computer systems including Microsoft Excel.
• Develop good, productive working relationships with internal and external customers.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.

Customer Service Administrator

Tamworth

Temp

£13 per hour

Mon-Thurs 8:30am-5:00pm

Friday 8:30am-4:00pm

Our client a manufacturing business within the Tamworth area are looking for a Customer Service Administrator to come and support the team. As a Customer Service Administrator you will be faced with a range of duties to ensure all customer queries are answered professionally and promptly.

Main job duties (not limited to:)

• Answer phone calls and assist with customer queries.
• Update and maintain accurate customer details.
• Transfer calls over to the correct department if needed.
• Respond to emails accordingly.
• Any other ad hoc duties when required.

Person specification:

• Strong administration experience.
• Experience within a customer-based role (E.g.: Call center)
• Professional telephone manner.
• Ability to work independently and amongst a team.

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role. 

Our client is a well-known company who provide excellent working conditions. They presently have a requirement in their Contact Centre for a Customer Service Agent to join their team to cover a 9-month maternity leave.

Key responsibilities will entail:

• The daily processing of incoming orders through telephone, email, etc.
• Being proactive on calls with good product knowledge and the ability to spot a sales opening
• General management of client accounts
• Liaison with carrier and logistics companies
• Addressing any delivery issues
• Ad hoc duties as may be required

To carry out this role, candidates should be able to demonstrate a high level of attention to detail and have experience of working in customer service. You should also be confident in the use of IT including Excel, Outlook etc. Thesuccessful candidate willbe a great team playerwith effective communication skills.

Our client offers SMART working (3 days in the office per week and 2 at home), but only once full training has been completed and the individual is deemed competent.

If you feel you have the right skills and experience for this role, we would love for you to apply. However, if you do not hear back from us within 48 hours, kindly assume that you have been unsuccessful on this occasion. (agy)

Are you a natural problem-solver who loves helping people? We're on the hunt for a friendly, organised, and tech-savvy Customer Service Executive to join one of our dynamic clients.

• Handle returns & warranty claims like a pro
• Chat with customers via phone & email
• Schedule service visits and send out spare parts
• Keep things running smoothly behind the scenes
• Work with engineers, accounts, and the factory team

• Top-notch communication skills
• A cool head under pressure
• Microsoft Office know-how (Opera is a bonus!)
• A positive, can-do attitude

• Supportive team vibes
• Real impact on customer happiness
• Room to grow and learn

This is a full-time office-based role in Alfreton - if it's one for you, APPLY NOW!