909 Customer Service jobs in Desborough

Customer Service Representative

Are you a customer service expert with a passion for helping people? We're looking for a dedicated Customer Service Representative to be the first point of contact for all our customer inquiries. In this fast-paced and complex environment, you'll be a key player in ensuring our clients have an outstanding experience.

What You'll Do:

• Handle all customer questions, orders, and problems through phone, email, and web.
• Accurately and efficiently enter customer orders.
• Be a true advocate for our customers, taking ownership of their concerns and collaborating with colleagues to resolve complex issues.
• Work to exceed service level agreements and team goals.
• Help improve our processes to continuously enhance the customer experience.
• Manage and prioritise your daily workload effectively to stay on top of everything.

Who We're Looking For:

• Someone with a proven track record of multitasking and thriving in a fast-paced setting.
• An individual with experience in a target-driven workplace.
• Prior experience in business administration and data entry is essential.
• A keen eye for detail is a must.
• Someone who is persistent, self-directed, and results-oriented.
• Excellent verbal and written English skills.
• A strong appreciation and understanding of what it takes to deliver exceptional customer service.

Salary: 12.97 per hour

Hours

• Week 1: 8:30 AM to 4:30 PM
• Week 2: 9:15 AM to 5:15 PM
• Finish 15 minutes early on Fridays

If you're ready to make a real impact and grow with a supportive team, we'd love to hear from you.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

• Job Title: Customer Service Representative
• Location: Rugby / Hybrid
• Department: Customer Service / Call Centre
• Reports To: Customer Service Manager

Candidates are required to submit a covering letter when applying.

Job Overview:

We are looking for a dynamic and customer-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for handling inbound and ou.

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About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real car.

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Logistics Customer Services Representative (Long-Term Temporary Role)

Location: Wellingborough

Duration: Long-Term Temporary

Salary: 12.65 per hour.

Hours: 37.5 hours, Monday to Friday.

Are you a proactive and solution-oriented professional with a passion for customer service?

We are looking for a Logistics Customer Services Representative to join our client's team on a long-term temporary basis.

In this role, you will play a key part in ensuring customer satisfaction by managing delivery-related queries and resolving issues through collaboration and problem-solving.

Key Responsibilities:

• Responding to customer inquiries regarding delivery delays.
• Working with Logistics Service Providers (LSPs) to investigate delivery failures, identifying the root causes and rescheduling orders.
• Investigate and analyse information across multiple systems, in order to resolve customer issues effectively.
• Manage the cancellation process for logistics orders, ensuring timely communication with both customers and stakeholders.
• Aid Tier 1 and Tier 2 escalations, offering effective solutions to improve customer satisfaction.
• Monitor key performance indicators (KPIs) related to customer service and delivery performance.
• Identify any trends in customer inquiries and feedback to help optimize logistics processes and improve service delivery.
• Participate in training and development initiatives to improve your knowledge and skills in logistics and customer service.

Qualifications/Skills:

• Previous experience in customer service, ideally within a logistics or supply chain environment.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment
• Able to manage multiple priorities.
• Strong problem-solving skills
• Comfortable using Microsoft packages (Excel, Word)
• Experience of PowerBI is desirable.

If you're ready to take on an exciting new challenge and contribute to a dynamic logistics team, we'd love to hear from you.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.

All responses will be managed in line with the new GDPR regulations.

Hybrid Customer Service Representative | Northampton | 25'000 - 27,000 + Benefits

(initially 5 days onsite until completion of probation) following probation 2 days working from home and 3 days office based!

Shifts: 8am-5pm and 10am-7pm | 1 in 4 Saturdays (with a weekday off in lieu)

We're looking for a Customer Service Representative to join a dynamic and passionate team. This is more than a customer service role, it's about becoming the trusted voice behind complex and high-level customer concerns, delivering resolution and reassurance when it matters most.

You'll be at the forefront of customer advocacy, supporting individuals through some queries.

• Handling customer queries with ownership, compassion, and precision.

• Listening carefully to get to the heart of each issue not just what went wrong, but why it matters.

• Crafting fair, empathetic resolutions that reflect our values and build long-term trust.

• Collaborating with internal teams (legal, logistics, finance) to ensure every angle is covered.

• Representing the business in external conversations with professionalism and integrity.

• Documenting each case thoroughly to support continuous learning and service improvement.

• Identifying recurring themes and helping shape better systems and experiences across the business.

• A natural ability to connect with people and see the human behind every complaint.

• Calm under pressure, especially in emotionally charged situations.

• First-class written and verbal communication, always clear, professional, and personable.

• Sound judgement, you know how to balance what's right for the customer with what's right for the business.

• Prior experience in a customer-facing or complaints-handling environment (retail, hospitality, etc. a bonus).

• Confidence using CRM tools and tech to manage and track case progress.

• A problem-solver's mindset, always looking for better, not just "fixed."

You'll be joining a fast-growing, customer-first business that empowers its people to own their roles, speak up with ideas, and grow their careers in a supportive, down-to-earth environment.

If you believe customers deserve not just solutions but exceptional experiences, we want to hear from you, Apply today!

Logistics Customer Services Representative (Long-Term Temporary Role)

Location: Wellingborough

Duration: Long-Term Temporary

Salary: £12.65 per hour.

Hours: 37.5 hours, Monday to Friday.

Are you a proactive and solution-oriented professional with a passion for customer service?

We are looking for a Logistics Customer Services Representative to join our client's team on a long-term temporary basis.

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Logistics Customer Services Representative (Long-Term Temporary Role)

Location: Wellingborough

Duration: Long-Term Temporary

Salary: £12.65 per hour.

Hours: 37.5 hours, Monday to Friday.

Are you a proactive and solution-oriented professional with a passion for customer service?

We are looking for a Logistics Customer Services Representative to join our client's team on a long-term temporary basis.

In this role, you will play a key part in ensuring customer satisfaction by managing delivery-related queries and resolving issues through collaboration and problem-solving.

Key Responsibilities:

• Responding to customer inquiries regarding delivery delays.
• Working with Logistics Service Providers (LSPs) to investigate delivery failures, identifying the root causes and rescheduling orders.
• Investigate and analyse information across multiple systems, in order to resolve customer issues effectively.
• Manage the cancellation process for logistics orders, ensuring timely communication with both customers and stakeholders.
• Aid Tier 1 and Tier 2 escalations, offering effective solutions to improve customer satisfaction.
• Monitor key performance indicators (KPIs) related to customer service and delivery performance.
• Identify any trends in customer inquiries and feedback to help optimize logistics processes and improve service delivery.
• Participate in training and development initiatives to improve your knowledge and skills in logistics and customer service.

Qualifications/Skills:

• Previous experience in customer service, ideally within a logistics or supply chain environment.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment
• Able to manage multiple priorities.
• Strong problem-solving skills
• Comfortable using Microsoft packages (Excel, Word)
• Experience of PowerBI is desirable.

If you're ready to take on an exciting new challenge and contribute to a dynamic logistics team, we'd love to hear from you.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.

All responses will be managed in line with the new GDPR regulations.

We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

• Respond to customer inquiries via phone, email, and live chat
• Assist customers with product information, order status, and account management
• Resolve customer complaints and issues with empathy and efficiency
• Process returns, exchanges, and refunds according to company policies
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

Customer Service
Northampton
Full-time, office-based, Monday to Friday
Temporary - 3-month contract
12.21 per hour

The Brief:
We're working with a well-established local business that is seeking a confident and proactive individual to support their finance team on a short-term credit control project. This is an excellent opportunity for someone looking to gain hands-on experience in a commercial environment - ideal for recent graduates or those looking to build on existing accounts or admin experience.

You'll play a key role in reducing aged debt by making a high volume of outbound calls to chase outstanding payments. While previous credit control experience isn't essential, any exposure to finance, customer service, or call centre environments would be beneficial. The right candidate will be a quick learner, self-motivated, and confident communicating with corporate B2B clients over the phone.

This is a great chance to make a real impact in a short space of time while developing valuable workplace skills.

Key Responsibilities:

• Make a high volume of outbound calls to recover overdue payments.
• Review debtor accounts and follow up with clients via phone and email.
• Accurately record call outcomes and update internal CRM and finance systems.
• Liaise with internal teams to escalate queries and gather supporting information.
• Maintain a polite and professional approach in all customer interactions.
• Provide general administrative support to the finance team as required.

About You:

• Confident communicator with a professional telephone manner.
• Energetic, enthusiastic, and comfortable working to targets.
• Strong time management and the ability to work independently.
• Reliable, organised, and eager to learn.
• Access to your own transport is essential, as the office is not accessible via public transport.
• Previous experience in customer service, call centres, or finance is desirable - but this role is also well-suited to recent graduates or those looking to gain experience.

Additional Information:

• Office-based role in Northampton (NN7)
• 3-month temporary contract
• Immediate start available

Interested?
Apply today to find out more. If your experience matches what we're looking for, we'll be in touch shortly.

Please note: due to the high volume of applications we receive, if you haven't heard from us within 72 hours, unfortunately your application has not been successful on this occasion.

Impact Recruitment is acting as an employment agency on behalf of our client. All responses will be handled in accordance with GDPR.