629 Customer Service jobs in Dundee

Customer Service Advisor
Location: Perth, Scotland
Salary: £12.61 per hour (£24,603 pro rata per annum)
Contract: 3 months possible permanent opportunities (full-time, 37.5 hours per week)
Start Date: Early August
Potential for Permanent Opportunities

Morson Talent is delighted to be supporting our client, a well-established organisation in the transport sector, with the recruitment of Customer Service Advisors to join their team in Perth on a 16-week fixed-term basis.

This is a fantastic opportunity for individuals with a passion for helping people and delivering excellent service. Whether youre from a retail, hospitality, or office-based customer service background, wed love to hear from you.

What you’ll be doing:

• Responding to customer enquiries via phone, providing accurate and helpful information on timetables, tickets, fares, and services
• Assisting with lost property enquiries and resolving customer complaints in a professional and empathetic manner
• Working collaboratively within a supportive team environment
• Representing the brand positively and maintaining a high standard of customer service at all times

What we’re looking for:

• Strong communication skills and a professional, customer-first approach
• Previous customer service experience (retail, hospitality, or office-based roles welcome)
• Confidence using systems and following processes
• A team player with the ability to work under pressure during busy periods

The details:

• Full-time hours: 37.5 per week
• Shift patterns: 8am – 6pm Monday to Friday, 9am – 5pm weekends (You’ll work 1 weekend day every other weekend a full 16-week rota will be provided)
• Two-week, classroom-based training provided at the start of the contract (no holidays permitted during this time)
• Free local bus travel provided
• 25 days holiday (pro rata) plus bank holidays
• On-site parking available

Assessment Centres:
Morson Talent will be leading assessment centres as part of the recruitment process.

If youre looking for a rewarding role this summer with a company that values great customer service — and the opportunity for a permanent role at the end — apply today.

Customer Service Representative advert

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

If so, we have the perfect opportunity for you to shine as a Customer Service Representative!

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)

Pay Rate: 13.31

• Enhanced: 15.46 (hours worked 20:00 - 23:00)
• Overtime: 19.87 (bank holidays and Sundays)

Hours: Full time, 5 days, 35 hours per week

Shifts between the hours of:

• Late Shift Pattern - hours between 13:00 - 23:00
• Early Shift Pattern - hours between 7:00 - 18:00

Duration: Temporary Ongoing Contract

Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

What You'll Do:

• Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
• Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
• Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
• Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
• Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
• Follow our Business Code of Conduct and always act with integrity and due diligence.

What We're Looking For:

• A genuine passion for delivering exceptional customer service that leaves a lasting impression.
• Excellent communication skills and a friendly, approachable demeanour over the phone.
• Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
• Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
• Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
• Flexibility to work various shifts, including weekends and evenings.

What we can offer to you:

• Join a company that values diversity, inclusively, and work-life balance.
• Benefit from comprehensive training and ongoing support to excel in your role.
• Enjoy excellent career progression opportunities.
• Receive competitive pay and exciting benefits.
• Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
• A flexible Hybrid working model.
• Access to an On site Gym and Colleague Restaurant.
• Free on site parking.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off

Your new role:

• Be the first point of contact for Exponential-e customers
li>Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
• Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required

What you’ll need to succeed:

< i>Strong customer service focus with excellent verbal and written communication skills
• Proven problem solver with strong analytical and trend analysis skills
• Positive and professional attitude

What we offer:

• Career progression opportunities
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
• Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club

Customer Service Advisor (Dutch Speaking)

Connect Appointments have an exciting opportunity for a Dutch-speaking Customer Service Advisor to join our client's dynamic and growing team. If you're fluent in Dutch and passionate about delivering outstanding customer service, we want to hear from you!

What's on offer?

• Competitive salary of 24,500 to 25,500 DOE
• A range of company benefits
• A friendly, inclusive, and supportive team
• Opportunities for growth and development

As a Customer Service Advisor, you will:

• Be the first point of contact for Dutch-speaking customers across phone, email, live chat, and social media
• Deliver outstanding support and resolve customer queries
• Introduce customers to a growing range of products, up-selling and cross-selling where appropriate
• Process orders, returns, and refunds in line with company procedures
• Keep detailed and accurate records of all customer interactions
• Escalate any unresolved issues to the customer relations team
• Work to achieve service targets and KPIs (AHT, CSAT, etc.)
• Share customer feedback and contribute to service improvements

What we're looking for?

• Fluency in Dutch and English - written and spoken
• Previous experience in customer service or a similar role
• Excellent communication skills and a customer-first attitude
• A keen eye for detail and a knack for solving problems
• The ability to multitask and stay organised in a fast-paced environment
• Confident using CRM systems and standard office software (e.g., MS Office)

Ready to take the next step in your career? Apply now or get in touch with the team at Connect Appointments on (phone number removed) to find out more.

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