17 Customer Service jobs in Dungannon

All about the role and company you would be working for!

Position: Customer Service Adviser
Salary: 23,000 - 26,000 depending on experience + excellent benefits

Full time Monday to Friday 9am to 5pm
Location: Armagh, Northern Ireland

What they do:

A small but established insurance firm that specialises in a broad spectrum of insurance offerings.

Company culture and what makes them great to work for:

This is a role and company that offers real progression and where your personality, passion and potential truly matter.

The company is looking for a warm and driven Customer Services Adviser to be a go-to person in the office. You'll deliver outstanding service, build lasting relationships and help customers protect what matters most.

Reporting directly to the senior management team will be you'll be part of the Customer Services team, helping out with questions about new and existing policies in a helpful, friendly way. This is a client facing role and you will be focused on delivering an excellent customer experience.

Responsibilities:

• Supporting customers with queries, quotes, and renewals. Handle incoming calls from customers about new policies, changes to existing ones, and renewals.

• Booking appointments.

• Send out the right documents quickly and accurately, keeping things running smoothly.
• Deal with customer requests quickly and politely, making sure they're sorted without any fuss.
• Keep customer records tidy, accurate and secure, following data protection laws and company policies.
• Help out with policy renewals and admin tasks and make sure all paperwork is done properly and on time.
• Be ready to take on any other tasks that come your way.

About you?

• Positive and proactive with good time management
• Confident MS Office skills and tech-savvy
• Developer of strong client relationships
• Attention to detail, ensuring high-quality output
• Have a customer focused approach. Ensure that business transactions are conducted in a way that is clear and straightforward.
• A natural contributor and creative problem solver
• Confident and friendly on the phone, great with customers, and able to stay cool when things get busy.
• Good at picking up on what the customer's saying and figuring out what they need.

What background and experience are the company looking for?

Desirable:

• Is degree qualified / a recent graduate or has insurance qualifications such as CII or is working towards them.
• Has previous admin / customer service experience in Insurance, Banking or Finance.

Essential:

• At least 1 years customer service experience.
• Educated to GCSE standard including Maths and English.
• Has undertaken (or is willing to undertake) relevant customer service and insurance training.
• Good computer skills and knowledge of Microsoft Office, Outlook and internet.
• Is happy to be in the office Monday to Friday (not hybrid).

Don't miss the chance to be part of something great, apply today!

HOW TO APPLY: If you have the skills and experience to excel in this role, please apply here OR send your CV to: (url removed) OR call (phone number removed)

Ref: INDSR

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.21 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. 

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. 

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.  The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.  Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.    
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Previous Service Management experience is essential.  
• Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
• Highly proficient in the use of Microsoft Excel
• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
• An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home
• Have the ability to return to the Contact Centre when crisis ends

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme
• Free on-site car parking
• On-site canteen with a great variety of food and & drinks
• Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history