1189 Customer Service jobs in Durham

Rewards and Benefits on Offer;

• Immediate start date.
• Varied and interesting job role.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company you will be working for;

We are proudly representing our public sector client based in Sunderland. They are currently looking for a Customer Service Advisor to join their team. If you are interested and meet the person specification of t.

WHJS1_UKTJ

• Respond to customer inquiries and resolve issues promptly and professionally.
• Provide information about products and services.
• Process orders, forms, applications, and requests.
• Troubleshoot and resolve customer complaints effectively.
• Document all customer interactions accurately in the CRM system.
• Follow communication procedures, guidelines, and policies.
• Identify and escalate priority issues to the appropriate internal departments.
• Maintain a high level of customer service expertise.
• Contribute to team efforts to achieve company goals.
• Gather customer feedback and share insights with management.

• High school diploma or equivalent; further education or experience in customer service is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer systems and CRM software.
• A dedicated, quiet workspace with reliable high-speed internet.
• A positive attitude and passion for helping customers.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers who are inquiring about general claims, payments, advances, change of details/circumstances, new Universal Credit claims and appointment-related queries.

You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

providing exceptional service and support is key and your ability to communicate effectively, analyse customer needs will be important to enhancing customer satisfaction.

• Proven experience in a customer service role is preferred.
• Strong communication skills in English is highly desirable.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyse information and provide solutions effectively.
• Proficient in data entry with attention to detail.
• A positive attitude and willingness to learn new skills.
• Flexibility to work various shifts as required by the business.

Requirements

• Respond to customer inquiries via phone, email to ensure a high standard of service.
• Utilise effective phone etiquette to create a positive customer experience.
• Assist customers with product information, order processing, and issue resolution.
• Upsell additional products or services based on customer needs and preferences.
• Accurately enter customer data into the system while maintaining confidentiality.
• Analyse customer feedback and provide insights to improve service delivery.
• Collaborate with team members to enhance overall customer satisfaction.

Benefits

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• On-site parking

Full-time - Monday/Friday - NO WEEKENDS!

Pay: From £23,809.50 per year

Where:  Darlington
Full time:  Permanent 
Salary:  £25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 
 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Darlington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or

Where:  Darlington
Full time:  Permanent 
Salary:  £25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 
 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Darlington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or

Kaizen Acquisitions Newcastle City Centre
Customer Service & Sales Representative
Immediate Start | Full-Time | Full Training Provided

At Kaizen Acquisitions , we are committed to delivering outstanding customer experiences with a personal touch. If you are enthusiastic, customer-focused, and eager to make a real impact, we want you on our team!

This is an exciting opportunity to connect with customer.

WHJS1_UKTJ

• Handle inbound customer inquiries via phone, email, and chat regarding catering orders, menu options, and service queries.
• Provide professional and friendly support to a diverse range of clients, including event planners, businesses, and individuals.
• Assist customers with placing new orders, modifications, and cancellations.
• Troubleshoot and resolve customer complaints efficiently and empathetically.
• Maintain accurate customer records and update information in the CRM system.
• Offer solutions and information about menu selections, dietary requirements, and special requests.
• Process payments and manage order confirmations.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals by achieving key performance indicators (KPIs) for customer satisfaction and response times.
• Proactively identify opportunities to enhance the customer experience.

• Proven experience in customer service, preferably within the hospitality or catering industry.
• Excellent communication and interpersonal skills, with a clear and confident telephone manner.
• Strong written communication skills for email and chat support.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• A calm and patient demeanour when dealing with challenging customer situations.
• High school diploma or equivalent; further education or certifications are a plus.
• Reliable internet connection and a dedicated workspace.
• A genuine interest in food and the catering industry.

• Respond to customer inquiries promptly and accurately across multiple communication channels (phone, email, chat).
• Troubleshoot and resolve customer issues related to orders, products, shipping, and returns.
• Provide detailed product information and assistance to customers.
• Process customer orders, modifications, and cancellations with a high degree of accuracy.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and relay it to the management team to improve services.
• Adhere to company policies and procedures, ensuring data privacy and security.
• Maintain a high level of customer satisfaction and loyalty.
• Contribute to team goals and company objectives through proactive participation and problem-solving.
• Work collaboratively with remote team members and supervisors to achieve collective success.

• Previous experience in a customer service or contact center role is highly desirable.
• Excellent communication skills, both written and verbal, with a clear and friendly tone.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with patience and professionalism.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently in a remote setting and manage time effectively.
• A reliable internet connection and a suitable home office environment are required.
• High school diploma or equivalent; further education or certifications are a plus.
• Empathy, patience, and a genuine desire to help customers.
• Flexibility to work various shifts, including weekends, may be required.

• Long term opportunity with career progression opportunities
• Excellent employee benefits including healthcare
• Weekly pay
• Onsite bike storage
• Employee of the month awards and prizes