1208 Customer Service jobs in Earls Colne

Our client is a leading supplier of heavy plant especially telehandlers and roto telehandlers across the country and they are looking to add a Customer Care Expert to their depot in Ipswich. This is a fantastic opportunity to become a key part of a fast-growing, forward-thinking company.

• Respond to a minimum of 40 phone calls per day, along with handling .

WHJS1_UKTJ

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 20 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1408/95379001/52697413/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer Service Manager - Chelmsford

Our client based in Chelmsford is seeking a proactive Customer Service Manager to lead their customer service team in a permanent, full-time role working Monday - Friday 8:00am - 6:00pm. The position offers a salary range of 30,000 to 35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Key responsibilities:

• Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction

• Manage escalated customer concerns, ensuring timely and effective resolution

• Design and refine customer service policies and workflows to boost efficiency and service quality

• Monitor key metrics and customer feedback to identify trends and areas for improvement

• Collaborate with other departments to ensure a seamless customer journey

Required skills and experience for this Customer Service Manager position:

• 3-5 years in customer service with experience managing teams

• Strong leadership, communication, and problem-solving abilities

• Familiarity with customer service platforms such as Zendesk

• Experience engaging directly with customers through multiple channels

Benefits:

• Performance-based bonus scheme

• Employee discounts

• Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs

We are working with an award winning employer to find a Customer Services Administrator in the Witham area to join their team.

As part of the role you will be working within the science and research industry, liaising with both UK and International clients; primarily on email. Primarily office based, the role will on occasion require client or site visits and event participation.

This is for a 6-month fixed-term contract, with potential to be made permanent over time.

Please note you must be a car driver and have access to your own car; and live within a 20 mile commute of Chelmsford. We will not consider applications from those out of area.

Main Duties and Responsibilities

• Championing core values and ethics, proactively following group policies.
• Daily Management of your portfolio with focus on high quality service delivery primarily via email
• Building strong relationships with clients
• Producing electronic certificates, reports and invoices in an accurate and timely manner
• Data management of job progress system and client information
• Interpreting results/reports and taking appropriate actions, both internally (other departments, group offices, subcontractors) and externally with clients
• Contributing to credit control activities as required to enable prompt payment
• Undertaking and providing training activities as required
• Ability to problem solve and find solutions to complex queries
• Ability/willingness to assist in other areas of the Metals & Minerals business from time to time, as and when required
• Pro-active participation in:
• Team meetings and following through actions/projects
• Contributing to upkeep and improvement of office processes and procedures
• Keep up to date with market intelligence and best practises
• Build strong links with other internal departments (sales and marketing, laboratory, finance, other coordination teams, legal)
• Attend client meetings and events as and when required
• Responsibility to ensure all Quality, Health, Safety and Environmental tasks are completed within a timely manner.
• Adherence to quality Key Performance Indicators
• Adherence to all legal requirements
• Involve in overall process improvement

Deliverables

• Follow set quality key performance indicators
• Ensure all daily, weekly, and monthly priorities are completed efficiently and effectively
• Adherence to latest sanction controls, financial controls and other legal requirements

Experience

Educated to A level standard (or equivalent experience/qualification).

Ability to communicate to a high standard.

Ability to manage time effectively.

Flexible, innovative and creative.

Customer focused.

Benefits

The great benefits of working for this company are below.

• 5% EE with 5% ER pension
• 24 days (rising to 25 in 2024) holidays plus public bank holidays (Pro Rata)
• Life Assurance - 3x cover
• Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
• Employee Assistance Program
• Cycle to Work - Flex Self Funded Via Vivup
• Tech-scheme (White Goods) - Flex Self Funded Via Vivup
• Gym Membership discount vouchers - Flex Self Funded Via Vivup
• Discounts/Perks - Flex Self Funded Via Vivup
• Car Salary Sacrifice - Flex Self Funded Via Vivup
• Receive external training

Additional Notes:
Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing.

Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.

Job description

We are recruiting for a Customer Service Advisor to join our friendly team based on the outskirts on chelmsford. This is a great opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.

As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead and your responsibilities will include but are not limited to:

Responding to customer enquiries at the first point of contact from varriety of channels including, phone, email, web, and internal systems

Work closely with internal teams to ensure customers are getting the service they have been promised

Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate

Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer

Provide reactive and proactive support to increase customer retention

Ensure all missed calls are followed up

Provide ETAs and servicing history to customers when requested

Office experience is preferred but not essential. The successful candidate will have excellent communication skills, the ability to use own initiative and work under pressure, be very organised, efficient and can multitask.

Driving is essential for this role - Due to location

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: 26,150

Benefits:

Company events

Company pension

On-site parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join Our Team as a Customer Service Manager!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love leading teams to success? If so, we want to hear from you!

Location: Southend
Contract Type: Permanent

About the Role:
As a Customer Service Manager, you'll play a pivotal role in supporting the Operations Director. Your leadership will ensure the service teams deliver top-notch service and meet key performance indicators. This is an exciting opportunity to make a real impact.

Key Responsibilities:

• Lead and inspire the service teams daily.
• Ensure compliance with service requirements and maintain robust customer relationships.
• Oversee job planning and resource allocation to meet KPIs.
• Manage key accounts, enhancing client satisfaction and compliance.
• Address customer complaints with same-day responses and actionable plans.
• Identify process improvements to maximise efficiency.
• Conduct performance reviews and identify training needs for team development.

What We're Looking For:

• Proven leadership experience in customer service or operations.
• Strong problem-solving skills and a customer-focused approach.
• Ability to manage multiple tasks and prioritise effectively.
• Familiarity with compliance standards and reporting requirements.
• Excellent communication and interpersonal skills.

Why Join Us?

• Be part of a vibrant team that values collaboration and innovation.
• Enjoy a dynamic work environment with opportunities for professional growth.
• Contribute to meaningful projects that have a positive impact on our community.

If you're ready to take your career to the next level and lead a team dedicated to excellence in customer service, we'd love to hear from you!

Apply today and let's shape the future together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

My client, a house builder, are currently seeking a Customer Service Coordinator.

They will serve as the primary point of contact for customer inquiries and concerns.

They will manage and resolve customer complaints in a timely and professional manner.

The role with be based in Chelmsford.

The succesful candidate must have previous experience in a customer service or customer care role,within thehousing sector

Customer Service Administrator / Advisor

This is a full-time temporary position paying 12.21 per hour and working 37.5 hours Monday to Friday 9am-5pm. The role will begin early September and will run through until Christmas.

Interviews will be held at the beginning of August. Please note, you will need to drive as the location isn't accessible by public transport. This is a fully office based position.

Duties will include:

• Responding to customer enquiries via email and telephone with professionalism and efficiency
• Ensuring safeguarding documentation is accurately prepared and sent to customers when required
• Liaising between internal and external teams to ensure smooth operations
• Maintaining accurate records of communications and approvals using MS Excel
• Handling general administrative tasks as needed

Experience required:

• Experience in customer service and administration, with a strong ability to communicate effectively via telephone and email
• A keen eye for detail and strong organisational skills
• Ability to manage multiple tasks and prioritise effectively
• Proficient in using Microsoft Office (Word, Excel, Outlook)

The company are open to anyone with customer service experience within a retail environment as training will be given, as long as you have good, confident communication skills.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.