151 Customer Service jobs in Easton in Gordano

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £23,875, additional £1,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

• Outstanding customer service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

• Aviva Digi care + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Customer Service Advisor
Location: Rogerstone, Wales
40hr per week Monday-Friday (8:00am to 5:00pm)
Excellent salary + benefits

Are you ready to shape the future of construction with a company behind some of the nation’s most iconic projects?

At Marshalls plc , we’ve been innovating since the 1890s, creating hard landscaping, building, and roofing products that stand the test of time. As a proud FTSE 250 company and recognised Superbrand since 2010, we’re committed to improving the world around us.

With over a century of expertise, Marshalls Bricks and Masonry leads the way in the Brick and Walling sector. We specialise in sustainable, low-carbon solutions that set the industry standard. As part of Marshalls, you’ll be at the heart of a growing industry where your career can flourish.

We are now offering an exciting opportunity for a Customer Service Advisor to join our close-knit team.

What's the role?
As a Customer Service Advisor , you’ll be the friendly voice and face of Marshalls, the first point of contact for our valued customers. Every call or email you handle will be an opportunity to showcase our commitment to exceptional service , whether you’re answering queries, processing orders, or introducing our innovative products to generate new sales. Working closely with our production and transport teams, you’ll make sure every customer’s journey is smooth from start to finish, ensuring they receive the world-class experience we’re known for.

In this role, you’ll build strong relationships with customers and become a trusted expert on our products and services . You’ll have a real impact by identifying opportunities to promote our market-leading solutions , all while gaining valuable commercial insights that will fuel your career growth.

At Marshalls, we’re not just offering a job, we’re offering a career that grows as fast as our business . With access to ongoing training, professional development, and mentorship, you’ll have every opportunity to deepen your skills and step into more advanced commercial roles. Join us, and be part of a company that values innovation, sustainability, and your future success.

Ready to make your mark with Marshalls Bricks and Masonry ? Let’s build something great together.

What skills are we looking for?

• Confident customer service background of at least 12 months
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment whilst paying close attention to detail and order processing
• Previous experience in the construction or manufacturing industry is desirable
• Ability to build rapport with customers and colleagues with a positive and upbeat approach
• A proactive approach to problem-solving, taking full end to end ownership of customer contact and always using initiative/being create
• Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
• Maths – GCSE 4 or above/Equivalent Key Skills
• English – GCSE 4 or above/Equivalent Key Skills
• Basic/Intermediate MS Office including Microsoft Outlook and Excel
• Competent computer user
• Good organisation, planning and time management
• Attention to detail

What's in it for you?
We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!

Benefits include:

• 26 days per annum plus bank holidays
• Guaranteed Christmas holidays
• Development and training opportunities
• Free onsite parking
• Health care cash plan
• Cycle to work scheme
• Employee discount on products - Marshalls and Marley
• Share purchase scheme
• Life assurance
• Enhanced Maternity, Paternity and Adoption pay and leave
• 5% company matched pension scheme
• Marshalls Wellbeing Centre – move, money & mind

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.
Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website:

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing Date: 23/11/2025
Agencies: We've got this one, thanks!

• Handle inbound customer calls, emails, and chat inquiries promptly and effectively.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and concerns with empathy and a focus on customer satisfaction.
• Process orders, returns, and exchanges as required.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals and performance metrics.
• Maintain up-to-date knowledge of company offerings and procedures.
• Participate in ongoing training and development sessions to enhance skills.
• Ensure a high level of customer service is consistently delivered.

• Proven customer support experience or experience in a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Ability to multitask and manage time effectively in a remote setting.
• A positive attitude and a passion for helping others.
• Ability to work independently with minimal supervision.
• Must have a reliable internet connection and a dedicated workspace conducive to professional communication.
• Experience with CRM software is a plus.
• Previous experience in a remote role is beneficial but not essential.

• Lead, coach, and motivate a team of customer service representatives.
• Oversee daily operations of the customer service department.
• Monitor team performance and provide regular feedback and training.
• Ensure the team meets key performance indicators (KPIs) for customer satisfaction and resolution times.
• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Develop and implement strategies to enhance the customer experience.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve customer issues.
• Assist in recruitment and onboarding of new team members.
• Contribute to process improvements within the customer service function.
• Ensure compliance with company service standards and procedures.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent leadership, coaching, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using CRM software and customer support tools.
• Exceptional communication and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Experience in a hybrid work environment is beneficial.
• Ability to work effectively both independently and as part of a team.
• A passion for delivering outstanding customer service.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software and hardware products.
• Provide step-by-step guidance to customers on product usage and troubleshooting.
• Escalate complex issues to senior technical staff or relevant departments when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Contribute to the development of our knowledge base and FAQs by creating and updating support documentation.
• Identify recurring customer issues and provide feedback to the product development team for improvements.
• Maintain a high level of customer satisfaction through effective problem-solving and excellent service.
• Stay up-to-date with product updates, new features, and relevant industry trends.
• Adhere to all company policies and procedures regarding customer support and data security.

• Previous experience in a customer service or technical support role is essential.
• Strong understanding of software applications and hardware troubleshooting.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• Patient, empathetic, and customer-centric attitude.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; further technical certifications are a plus.
• Demonstrated ability to learn new technologies quickly.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, and services.
• Provide clear and concise solutions to customer problems, escalating complex issues when necessary.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Assist customers with account management, billing inquiries, and general product usage.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Build rapport with customers, fostering loyalty and satisfaction.
• Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
• Collaborate with internal teams to ensure seamless customer support.

• Previous experience in a customer service or technical support role is essential.
• Strong technical aptitude and ability to understand and explain technical concepts.
• Excellent communication, active listening, and problem-solving skills.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with (Specify relevant software/product type, e.g., SaaS platforms, hardware diagnostics) is a plus.
• High school diploma or equivalent; further education or certifications are advantageous.
• A genuine passion for helping people and resolving issues.

• Provide first-line technical support to customers via multiple channels, including email, live chat, and phone.
• Troubleshoot and diagnose software and hardware issues, guiding users through step-by-step solutions.
• Escalate complex issues to senior technical teams when necessary, ensuring clear documentation and follow-up.
• Maintain a deep understanding of our product suite, including features, functionalities, and common user issues.
• Document customer interactions, technical issues, and resolutions accurately within the support ticketing system.
• Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
• Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Adhere to service level agreements (SLAs) and maintain high standards of customer service.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.

• Proven experience in a customer service or technical support role, preferably within the technology sector.
• Strong understanding of common software and hardware troubleshooting techniques.
• Excellent communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using support ticketing systems (e.g., Zendesk, Intercom) and CRM software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A proactive learner with a keen interest in technology.
• Ability to work independently and as part of a remote team.
• Basic understanding of networking concepts is a plus.