180 Customer Service jobs in Edenbridge

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Customer Service Manager

Horsham, West Sussex

Full-time |

£40 to £45k

Excellent Benefits

Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking for a proactive and people-focused Customer Service Manager to lead our dynamic support team during an exciting phase of growth.

As the driving force behind our Customer Care and Technical Support desks, you’ll ensure every customer interaction is handled with care, speed, and precision. You’ll coach and empower team leaders, champion quality, and continuously raise the bar for service excellence.

What You’ll Be Doing:

• Oversee day-to-day operations of our Customer Care and Technical Support teams
• Ensure SLAs are met and exceeded through smart triaging and proactive leadership
• Audit tickets, calls, and chats to drive first-time resolution and quality assurance
• Deliver regular coaching, 1:1s, and performance feedback to team members
• Collaborate with the Commercial Director to streamline processes and boost efficiency
• Own the quarterly training plan and foster a culture of growth and accountability
• Monitor outsourced supplier performance and ensure alignment with our service standards

What You’ll Bring:

• Proven experience managing customer service or support teams
• Strong understanding of SLA management and service desk operations
• Excellent communication, coaching, and team-building skills
• A passion for customer satisfaction and continuous improvement
• Detail-oriented mindset with the ability to thrive in a fast-paced environment

Why Join Us?

We’re part-owned by TalkTalk and rapidly expanding in the broadband and utilities space. At Telecom Acquisitions, you’ll find a collaborative culture, real opportunities for growth, and a team that celebrates innovation and customer-first thinking.

Our client is a privately owned GSSA with a strong focus on their customers, staff, airlines, and partners, for whom they constantly strive for industry innovation and advancement. Their people are their strongest assets, and they promote and enjoy a family culture around the globe. Established partnerships with more than 34 airlines across 30 countries, this organization is experiencing significant growth and hence they are keen to hire new Cargo Customer Service Executives to help support this.

You will be working within an established GSA Reservations team with your key focus on delivering an exemplary level of customer service experience through acceptance and management of bookings and customer service functions. Working Monday to Friday 9am – 5.30pm and based at their offices in London Heathrow.

Responsibilities: -

• Manage complete end-to-end booking process.

• Interface with UK freight forwarders, overseas offices, interline partners, GHAs.

• Keep in-house and airline system up to date, including full data capture.

• Oversee and manager Pre Bookings.

• Act as main contact through both customer calls and emails.

• Manage capacity control and priorities.

• Respond to requests for tracking information & post flights.

• Coordinate service recovery to protect customer experience.

• Provide booking list to Ground Handling Agents and pre-alert outstations.

Skills and Experience: -

• Ideally you will have Airline, GSSA or Freight Forwarding experience.

• Have outstanding customer service skills and good understanding of the cargo market.

• Ability to work in a robust environment, handling multiple initiatives and prioritize workload.

• Autonomy in the role and capacity management.

• Must be articulate and possess good interpersonal skills.

• Competences in IT programs, strong analytical skills, planning and organization.

David Charles Associates is a Recruitment Business and Agency.

JMC Aviation are working with a FBO company based in Stansted , looking to recruit a new Customer Service & Admin Supervisor to join their team.

This client is well known for outstanding levels of service in their FBO facility, offering outstanding customer service to their high-end clientele from arrival to aircraft. The family run business aids their candidates in building their skills to excel in their roles.

This is a Temporary Position based in Stansted .

Monday – Friday 8.30- 5PM – 1 year contract starting in January 2026.

Salary and Benefits

• Competitive Salary
• Generous Annual Leave
• Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Employee Cash Plan
• Enhanced Maternity and Paternity Schemes
• Professional Growth and Development
• State-of-the-Art Equipment and Technology
• Ongoing Training and Certification Programmes
• Career Advancement Opportunities

The Role

To assist with the running of the Customer Service Representatives in conjunction with the CEO to ensure that the flights are run efficiently and safely and a high standard of service is provided to all customers. This role will perform and oversee the daily operational and administrative duties, to ensure a safe, efficient and enjoyable customer experience to all. This is a physical hands-on role, offered on a fixed term basis.

Other duties involve:

Supervising and directing CSR Staff on duty during shifts to deliver a safe, efficient and positive customer experience in accordance with published company procedures and relevant regulations.

• Supervising an exceptional client experience in all aspects of work in accordance with company standard and procedures, achieving the highest level of customer service at all times and by all members of the FBO team.

• Keep staff fully informed of changes in working practices and Operational procedures

• Liaising with HR to ensure any performance/conduct issues are dealt with in regards to the CSR’s

• Carrying out Return to Work Interviews and managing absence in line with Company Absence Management Policy

• Conducting investigation meetings with support from HR

• Conducting disciplinary meetings with support from HR

• Creating of and implementation of new procedures as and when required

• Adopting a flexible approach to working hours providing cover for CSR’s as and when required

• Ensure that the presentation and cleanliness of the FBO areas, offices, building and equipment is maintained and anything which needs attention is reported.

• Providing monthly data to the CEO

• Providing Administrative assistance to the CEO

• Managing and supporting staff, ensuring service is impeccable at all times and where necessary implement new procedures to develop and improve the service provided.

• Assisting with recruitment as required in line with the Company Recruitment Policy.

• Monitoring of Company uniform standards to ensure they are adhered to by staff at all times

• Coaching, mentoring current employees and new starters in any duties delegated to them

• Updating of training files, monitoring of training requirements, expiry dates and booking of training courses for both new and existing employees.

• Monitoring the GSE maintenance records and booking all applicable services.

• Ensure all Health and Safety matters are dealt with, updated and new one produced including but not limited to Fire Safety, Risk Assessments and Accident Reports in line with Company procedure

• To ensure a thorough understanding of how large flights are dealt with and Manage them as and when required

• Liaising with the Ramp Managers and CSRS to plan for day and future flights

• General Administration duties as required

Skills and experience required.

In order to be successful in this role the Customer Service & Admin Supervisor will need to demonstrate the following skills and attributes:

• 3 years or more experience in Customer facing or Operations Support positions, which must have been gained within aviation
• Previous Supervisory/Management experience within Operations
• Self-driven and results orientated with a clear focus on safety and quality
• Ability to negotiate and reach compromise, proactive and problem-solving ability
• Excellent communication skills – face to face, telephone - and written communication skills
• Enthusiastic individual and passionate about aviation
• Flexible and able to manage varying demands and workloads
• High levels of presentation, interpersonal skills, discretion and trustworthiness
• Fluent in English
• Computer literate (Word, Excel, PowerPoint, Outlook) & numerical skills
• Understanding of luxury industry, paying attention to detail and providing a VVIP service
• Must hold a valid UK Driving License and have access to their own vehicle
• Must meet the requirement to hold a valid airside security pass and airside

If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.

Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.

In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).

For this opportunity JMC Aviation Ltd is acting as an employment agency.

Customer Service Assistant

Wilson's Casino Experience

£ £3.10 per hour (dependant on shift hours)

Minimum 40 hours per week

We are Wilson's Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we're looking for friendly and professional people to join our team.

We are currently recruiting for full time Customer Service Assistants for our new Maidstone venue.

Flexibility and a passion for dealing with customers are essentials for this role.

You will provide a high standard of customer service and safety to all customers and visitors to our venue.

Key Responsibilities will include:

You will greet all of our visitors with a friendly warm welcome and provide the best customer service experience possible.

You will provide help to customers and visitors who may require assistance.

You will remain friendly, approachable and professional at all times.

You will help to maintain the cleanliness and tidiness of the venue.

You will follow all health and safety procedures.

You will follow the company's cash procedures, including handling cash and providing assistance to our customers.

You will ensure that all cash transactions are carried out accurately and all financial transactions are recorded properly, in accordance to the company's procedures.

You will ensure that our "Challenge 25 Policy" is followed and will be responsible for checking identification.

You will assist with our promotions and marketing.

You will be fully compliant with our licensing objectives – training will be given.

You will be available to work any of our designated shift times (see below).

We offer:

Competitive salaries.

Company pension.

Full training.

Possible opportunities to progress throughout the business.

If you are a people person and have got the skills and customer service experience we're looking for, apply today

* Please note due to this vacancy being in an Adult Gaming Centre, ALL applicants legally need to be 18 or over.

Job Types: Full-time, Permanent

Salary: £1 25 (day shift & night shift) - 3.10 per hour (overnight shift)

Normal Schedule (subject to change):

Day shift (7am-3pm), Night shift (3pm-11pm), Overnight Shift (11pm-7am). You must be available to work any of these shift patterns, on any given day of the week.

Experience:

Customer Service: 1 year (preferred, but not essential)

Previous work in Adult Gaming Industry: 1 year (preferred, but not essential)

Job Types: Full-time, Permanent

Pay: 2.25- 3.10 per hour

Benefits:

• Company pension

Application question(s):

• What is your current home location? (you MUST answer this question)
• Please tell us how you would travel to and from Maidstone town centre? (you MUST answer this question)
• Do you have any previous experience working in Adult Gaming Industry? If so, please give brief description and length of time. (you MUST answer this question)
• You must legally be over 18 to work in a gambling venue. Are you over 18 years of age? (you MUST answer this question)
• We operate 24 hours a day, 7 days a week. Please confirm that you are happy to work any shift, day, night & overnight? (YOU MUST ANSWER THIS QUESTION)

Experience:

• Customer Service: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Customer Service Administrator - Up to £28k

• Salary: £8k per year

Hours

• Monday-Friday, 9am - 5pm (full time in the office)

Are you a dynamic and motivated insurance professional looking to take the next step in your career? We are on the hunt for a talented Customer Service Administrator to join our clients vibrant team in Haywards Heath This is your chance to be part of a leading insurance provider, where your contributions will make a real difference.

Why Join Our Client?

• Exciting Opportunities: Work in a fast-paced environment with a variety of clients and sectors.
• Supportive Culture: Collaborate with a team of passionate professionals who love what they do
• Career Growth: They believe in nurturing talent and providing clear paths for advancement.

The role of Customer Service Administrator - Up to 8k:

• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Develop and implement effective strategies to drive growth and profitability.
• Conduct thorough risk assessments and provide expert advice on coverage options.
• Collaborate with other departments to secure the best terms and conditions for our clients.
• Stay informed about industry trends, market conditions and regulatory changes to provide the best service possible.

The ideal Customer Service Administrator - Up to 8k:

• A minimum of 3 years of experience in Customer Service within an office.
• Strong communication and negotiation skills, with an ability to build rapport with clients.
• Proven ability to manage multiple accounts and deadlines effectively.
• A proactive approach to problem-solving and a keen eye for detail.

Our client is a privately owned GSSA with a strong focus on their customers, staff, airlines, and partners, for whom they constantly strive for industry innovation and advancement. Their people are their strongest assets, and they promote and enjoy a family culture around the globe. Established partnerships with more than 34 airlines across 30 countries, this organization is experiencing significant growth and hence they are keen to hire new Cargo Customer Service Executives to help support this.

You will be working within an established GSA Reservations team with your key focus on delivering an exemplary level of customer service experience through acceptance and management of bookings and customer service functions. Working Monday to Friday 9am – 5.30pm and based at their offices in London Heathrow.

Responsibilities: -

• Manage complete end-to-end booking process.

• Interface with UK freight forwarders, overseas offices, interline partners, GHAs.

• Keep in-house and airline system up to date, including full data capture.

• Oversee and manager Pre Bookings.

• Act as main contact through both customer calls and emails.

• Manage capacity control and priorities.

• Respond to requests for tracking information & post flights.

• Coordinate service recovery to protect customer experience.

• Provide booking list to Ground Handling Agents and pre-alert outstations.

Skills and Experience: -

• Ideally you will have Airline, GSSA or Freight Forwarding experience.

• Have outstanding customer service skills and good understanding of the cargo market.

• Ability to work in a robust environment, handling multiple initiatives and prioritize workload.

• Autonomy in the role and capacity management.

• Must be articulate and possess good interpersonal skills.

• Competences in IT programs, strong analytical skills, planning and organization.

David Charles Associates is a Recruitment Business and Agency.

Customer Service Manager

Horsham, West Sussex

Full-time |

£40 to £45k

Excellent Benefits

Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking for a proactive and people-focused Customer Service Manager to lead our dynamic support team during an exciting phase of growth.

As the driving force behind our Customer Care and Technical Support desks, you’ll ensure every customer interaction is handled with care, speed, and precision. You’ll coach and empower team leaders, champion quality, and continuously raise the bar for service excellence.

What You’ll Be Doing:

• Oversee day-to-day operations of our Customer Care and Technical Support teams
• Ensure SLAs are met and exceeded through smart triaging and proactive leadership
• Audit tickets, calls, and chats to drive first-time resolution and quality assurance
• Deliver regular coaching, 1:1s, and performance feedback to team members
• Collaborate with the Commercial Director to streamline processes and boost efficiency
• Own the quarterly training plan and foster a culture of growth and accountability
• Monitor outsourced supplier performance and ensure alignment with our service standards

What You’ll Bring:

• Proven experience managing customer service or support teams
• Strong understanding of SLA management and service desk operations
• Excellent communication, coaching, and team-building skills
• A passion for customer satisfaction and continuous improvement
• Detail-oriented mindset with the ability to thrive in a fast-paced environment

Why Join Us?

We’re part-owned by TalkTalk and rapidly expanding in the broadband and utilities space. At Telecom Acquisitions, you’ll find a collaborative culture, real opportunities for growth, and a team that celebrates innovation and customer-first thinking.