1798 Customer Service jobs in Enfield

Claims Handler
Location: Sutton
Salary: GBP30,000 per year
Hours: Monday - Friday, 9am - 5pm. Every other Friday you finish at 4pm.
Job type: Full-time, temp - perm
Responsibilities of the Claims Handler:
You will be responsible for creating an excellent customer and client experience for the claims that you manage.
My client work with a number of insurance companies to help get their customers homes back to pre-loss condition following an insurable peril (flood, fire, etc.).
As a Claim handler you will be tasked with proactively managing the claim from the moment of receipt by booking the initial surveyor appointment to the claims conclusion by raising of invoice for works completed.
This will involve communicating with the policy holder, contract manager, tradespeople and client ensuring that they are kept updated and informed every step of the way.
You will also oversee purchasing of materials for the works and managing customer expectations in line with the policy coverage.
Requirements of the Claims Handler:
Basic technical skills to proactively manage building repairs.
Good problem-solving skills and able to identify potential errors when booking works and ordering materials.
Excellent verbal and written communication skills - to effectively convey technical information in a clear and concise manner.
Well-developed interpersonal skills - to build rapport and manage customer expectations.
Good organisational and time management skills to deliver on a number of actions concurrently in a professional manner.
Able to work within pre-ordained time sensitive goals to ensure we are acting within our contractual obligations with clients.
Excellent computer skills and the ability to navigate across multiple systems and applications.
This role is subject to a DBS check.
If you feel like you meet the above criteria for the Claims Handler role, then please apply now!

Breakdown Coordinator
Uxbridge
£30,000 per annum + Benefits

NEOS Engineering are partnered with a leading construction business operating across multiple UK depots is recruiting a Breakdown Coordinator. Our client, renowned for sustainability and innovation in essential services, is seeking a proactive individual to manage vehicle incidents and support fleet operations following continued growth.

The Role:

As a Breakdown Coordinator, you will manage vehicle breakdowns to minimise downtime, acting as the key liaison for drivers, maintenance teams, and external providers while ensuring clear communication and compliance.

Key responsibilities include:

• Responding promptly to breakdowns, assessing situations, and arranging assistance such as towing or repairs.
• Coordinating vehicle replacements in line with company policies and safety standards.
• Serving as the primary contact between drivers, maintenance teams, and management for timely updates.
• Maintaining accurate records of incidents, repairs, and follow-up actions.
• Liaising with external service providers for efficient, high-quality repairs.
• Monitoring breakdown trends to inform preventative maintenance and enhance fleet performance.
• Ensuring all activities adhere to safety regulations, company policies, and industry standards.

Candidate Requirements:

• Proven experience as a Breakdown Coordinator or in logistics coordination/fleet management.
• Knowledge of vehicle repair processes (desirable but not essential).
• Excellent communication and interpersonal skills for stakeholder liaison.
• Strong problem-solving abilities and capacity to manage priorities under pressure.
• Proficiency in software for tracking and reporting breakdowns.
• Professional, customer-focused approach with a positive and resilient attitude.

Salary & Benefits:

• Salary of £30,000 per annum.
• 24-26 days holiday per annum (inclusive of bank holidays).
• Company pension scheme.
• Employee benefits programme with discounts at major retailers.
• Cycle to work scheme and employee assistance programme.
• Full-time, permanent position with career development opportunities.

This is an excellent opportunity for a organised professional to join a dynamic team in a growing construction business, contributing to fleet efficiency while benefiting from comprehensive perks and progression.

Customer Services Executive

Watford

Salary 30609 plus benefits - including Parking, or if non driver a free bus to business park from Watford Juntion! Great career progression opportunities and annual bonus!

(Hybrid is offered but not until after probation - all training on site at the Watford office)

Are you looking to work within an innovating and exciting company that is constantly moving forward plus is an award-winning and well-established organisation!

We are working with an award winning company that isn't just forward thinking, but growing year on year!

Due to this growth within the business, there are opportunities for passionate customer service individuals to join this fun and vibrant company as they move into the next phase of the business. In return for fantastic benefits and a great working culture! If you are a Customer Service person passionate about giving a good service and being rewarded for your commitment please see below -

Your Role

• Dealing with all customer orders
• Quotes for customers
• Update customers on progress
• Update in house systems
• Pricing
• Work closely with internal and external teams
• Handling inbound calls
• General admin

Ideal candidate

• Excellent communication skills
• Experience within a customer support role
• Proficient with IT such as CRM systems and outlook
• Great interpersonal skills
• Team player
• Passionate about customer service
• Must be able to commute to Watford during training.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.

As a Customer Service Administrator , you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.

You will be responsible for:

• Coordinating customer appointments for home surveys and installations
• Managing inbound and outbound communications via telephone and email
• Providing timely updates to third-party partners involved in lead generation
• Maintaining accurate records across spreadsheets and internal databases
• Ensuring a seamless customer journey through every stage of the service
• Responding to enquiries and resolving issues in a professional manner

What we are looking for:

• Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
• Confident using Microsoft Office, Google Suite, and PDF tools
• Proven customer service background, ideally 4 years.
• Experience in housing or scheduling within a maintenance or energy sector is advantageous
• Excellent verbal and written communication, particularly over the phone and via email

What’s on offer:

• Competitive Salary
• Bonus scheme
• Company pension plan
• Cycle to work initiative
• Free on-site parking
• Company events

This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Quick Apply

Our client is seeking an experienced, proactive and approachable Customer Service Advisor  to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor  for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

Key responsibilities of Customer Service Advisor:

• Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
li>To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction. < i>To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
• There will be some warehouse duties involved including manning of the trade counter when required.
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.

Essential qualities for the role of Customer Service Advisor

• Must be well-presented, polite, helpful, proactive and motivated.
• Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
< i>Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
• Must have a full clean UK Drivers Licence as will be on a call out rota
• Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out.
li>Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company

Shifts:  Monday to Friday 7:30AM – 5PM (with potential for overtime).

 Nature of the role:  This Customer Service Advisor  Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.

We look forward to hearing from you at Team CV LTD.

Customer Service Advisor
£27,500 per annum
Permanent | Hybrid | Central London
Full-time – 37.5 hours per week (Mon–Fri between 08:00–18:00)

Hyperion Partners are proud to be working with a leading housing provider in London to recruit a Customer Service Advisor  on a permanent basis. This is a fantastic opportunity for someone with strong experience in housing repairs and tenancy management to join a dynamic and customer-focused organisation.

The Role
This hybrid position (2 days office / 3 days remote) will see you at the forefront of resident engagement. As a Customer Service Advisor, you’ll handle a wide variety of enquiries – from diagnosing and booking repairs, to assisting with tenancy concerns, rent payments, anti-social behaviour (ASB), and more. You'll play a critical role in ensuring residents feel supported and heard.

Key Responsibilities

• p>Handle inbound queries across multiple contact channels including phone and email

• Diagnose and raise housing repairs accurately and efficiently

• Advise residents on income, tenancy, leasehold, ASB, domestic abuse, and estate management

• Log complaints and resolve issues at the first point of contact wherever possible

• Take payments and provide advice on account queries

• Ensure accurate data entry using CRM systems and follow organisational procedures

About You
We’re looking for someone with:

< i>

Previous experience in a housing contact centre or fast-paced customer service environment

• Strong knowledge of repairs diagnostics, scheduling and prioritisation

• Excellent communication, listening, and problem-solving skills

• High level of empathy, professionalism, and resilience

• Ability to balance empathy with efficiency to achieve positive outcomes

• Good attention to detail and IT literacy

Why Apply?

• Permanent role with great work-life balance

• Purpose-led environment with meaningful community impact

• Friendly, supportive, and modern working culture

How to Apply
Submit your CV and a brief supporting statement explaining how your experience matches the role. Applications are being considered on a rolling basis, so early submission is advised.

Please note: You must have the right to work in the UK as visa sponsorship is not available for this role.

• Responding to customers primarily via Live Chat
• Sending and replying to emails (customers and internal teams)
• Handling customer queries efficiently and professionally
• Liaising with 3rd party couriers – creating labels, checking deliveries
• Seeking management authorisation for specific claims
• Placing orders for special-order items
• Keeping up to date with stock levels and availability

• A welcoming and supportive team
• Great office culture in a well-established business
• After 12 months, you’ll become part of our Employee Ownership scheme, with access to quarterly tax-free bonuses based on company performance and a shareholding stake in the business

• Someone confident communicating via Live Chat and email
• Strong organisational skills and attention to detail
• Proactive, team-oriented, and eager to learn
• Previous customer service experience would be a bonus but is not essential – training will be provided

• Salary : £25,440 per annum
• Working Hours: Monday – Friday, 8:30am – 5:30pm (currently finishing at 5pm with a half-hour lunch)
• Annual Leave: 28 days including bank holidays
• Other Benefits: Free on-site parking, Employee Ownership scheme (after 12 months) with quarterly tax-free bonuses and a shareholding stake in the business

• Deliver an excellent customer experience in a consistently busy environment, providing advice and resolution at the first point of contact across all customer access channels.
li>Facilitate access to services for customers using different communication methods, ensuring everyone can access our services.
• Actively listen and ask appropriate questions to understand the nature and urgency of customer inquiries, being responsive to their needs and concerns.
• Meet, greet, and assist customers in the self-service area and main reception, signposting them to relevant services or self-service options.
• Establish robust working connections and collaborate with other teams to ensure a consistently high standard of customer experience.
• Complete digital and postal administration work, including tasks related to refunds, contracts, referrals, and permit processing.
• Adhere to all legislative or statutory provisions and the Council’s key policies, processes, and procedures, explaining these to customers in a professional manner.
< i>Respond positively to customer inquiries, manage complex or sensitive inquiries tactfully, and provide guidance on next steps.
• Signpost and provide advice on both internal and external support services offered by the Local Authority.
• Ensure accurate information is consistently shared with customers, driving necessary adaptations to maintain smooth operations.
• Ensure all work is in line with data protection and privacy standards, ensuring audit requirements are met.
• Use and update multiple Council systems and manual processes, ensuring adequate and accurate information is recorded.
• Handle payment transactions over the telephone, ensuring adherence to the Council’s financial regulations and audit requirements.
< i>Contribute to local software development projects by offering insight and sharing experiences.
• Assist less experienced staff in using computer software applications when possible.
• Participate actively and professionally in team meetings and training sessions.
• Work flexibly across different services, channels, and locations as needed to ensure consistent excellent customer service.

• Demonstrate a high standard of written and spoken English to understand the needs of people from diverse backgrounds.
• Ability to handle high volume inquiries across various channels consistently and professionally.
• Maintain high levels of motivation and attention to detail.
• Manage complex situations with tact and diplomacy.
• Listen actively and ask appropriate questions to ensure inquiries are taken seriously.
• Aware of local authority services and regulations, with the ability to update knowledge.
• Willingness to learn about the detail of the different services offered by the Council.
• Demonstrate strong problem-solving skills to assist customers in finding appropriate solutions.
• Adaptability and versatility in meeting diverse needs of customers and the organization.
• Maintain a professional demeanor, remaining calm in challenging situations.
• Proactive commitment to task completion, seeing work through to a logical conclusion.
• Create and maintain a dynamic rapport with colleagues and contractors.
• Proficient in IT, adept at managing multiple systems, and quick to learn new ones.
• Proficient understanding of Microsoft Word, Excel, and Outlook.
• Experience using Dynamics CR365 customer relationship management tool.

Role Overview:

My client is recruiting for a highly motivated Customer Service Coordinator. You will manage the relationship with key accounts. The goal is to ensure the smooth operations of a variety of accounts, aiming for maximum efficiency.

Key Responsibilities:

General Customer Service duties, including:

• Reviewing and tracking PODs (proof of deliveries).
• Communicating with customers, suppliers, and handling retailer enquiries via telephone and email.
• Resolving any shipment issues and customer queries, liaising with overseas delivery partners.
• Updating details on our in-house system (full training given).

Processing Distributions:

• Creating waybills for packages.
• Picking and packing from the warehouse.
• Distributing packages to required destinations.
• Quoting prices to clients for distributions and exports.

Essential Skills and Experience:

• Experience in Customer Service
• Strong administration and computer skills.
• Team player.
• Able to use own initiative.

Hours : Monday to Friday 9 am to 6pm