131 Customer Service jobs in Enfield Town

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for helping customers. This role involves interacting with clients to provide information, resolve issues, and enhance their overall experience with our services.

Duties

• Respond to customer inquiries in a timely and professional manner.
• Assist in sales on the campaigns.
• Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
• Maintain accurate records of customer interactions and transactions through data entry.
• Assist in upselling products or services to enhance customer satisfaction and loyalty.
• Ensure adherence to company policies and procedures while providing exceptional service.
• Collaborate with team members to improve service delivery and share best practices.

Skills

• Strong verbal and written communication skills in English; multilingual abilities are highly desirable.
• Proficient in ensuring a professional tone during all interactions.
• Excellent analytical skills to assess customer needs effectively.
• Experience with data entry and maintaining accurate records is essential.
• A proactive approach to upselling, with the ability to identify opportunities for additional sales.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity

Job Types: Full-time, Permanent, Graduate

Pay: From £24,849.00 per year

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Canary Wharf E14: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person

Expected start date: 15/09/2025

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Customer Service Representative

Bradford

6 month Contract

£157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £157 per day, paid via Umbrella
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 9:30am - 18:00pm
• Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
• 17th November start date!

What you will be doing

• Supporting our clients customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today!

Please note the start date for this role is Monday 17th November.

**This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.**

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

Customer Service Representative

We are currently advertising for a 12 month FTC/secondment in our Savings & Retirement and Equity Release teams. 

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office.  (Full time office working until after an initial training period of 6 months).

Salary from £24,570. Your salary will also increase as part of our new salary framework.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.

You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.

Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:

• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• Be compassionate and caring
• Have great communication skills and a real talent for making customers feel special
• Be a fantastic multi-tasker
• Be able to use your initiative to solve problems and create solutions that delight our customers
• Be good with words and numbers, and pay strong attention to detail
• Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

• Act as the first point of contact for customers requesting property valuations via online portals, email, and phone.
• Engage with customers to gather initial information, understand their needs, and create a positive first impression of Connells Group.
• Efficiently schedule property valuation appointments for our branch teams.
• Maintain accurate records of customer interactions and appointments using our system.
• Liaise with the branch team to ensure smooth handover of customer information.
• Respond promptly to enquiries, resolving issues or escalating where necessary.
• Keep up to date with company services and local market insights to answer customer questions effectively.

• Exceptional communication skills, both written and verbal, with a professional and friendly telephone manner.
• Experience in customer service, ideally in property, sales, or a similar fast-paced environment would be advantageous.
• Strong organisational skills and attention to detail, ensuring accuracy in all tasks.
• A proactive approach to problem-solving and a commitment to delivering excellent service.
• Ability to multitask and prioritise effectively in a busy environment.

• Competitive basic salary with an uncapped commission structure and earn an OTE of £25,000–£30,000.
• Full training to ensure you excel in your role.
• Opportunities for career progression within our growing company.
• Recognition and rewards for your hard work and results, enjoy team nights out, quarterly awards, and paid trips for top achievers.

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

Job description

Job Title: Customer Care Advisor

Location: Warley, Brentwood

Reports To: Team Leader

About us:

We are a thriving, successful company with an excellent proven track record as Social Housing Experts in Property Services. To ensure a high level of operational focus, we are centred around three operating divisions – Mechanical, Electrical and Property Services.

Job Summary:

We are seeking a dedicated and compassionate Call Centre Operator to join our team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.

Key Responsibilities:

• Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
• Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
• Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
• Assess client needs and determine the appropriate appointment type and availability.
• Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
• Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
• Assist clients in rescheduling or cancelling appointments as necessary, maintaining flexibility while accommodating client preferences and availability.
• Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
• Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
• Adhere to confidentiality and data protection policies to safeguard client information.
• Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.
• Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients.

Experience & Skills

• Previous experience in a call centre or customer service role, particularly in handling appointments or bookings.
• Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
• Active listening skills to understand client needs and provide appropriate solutions.
• Excellent organisational skills and attention to detail to accurately record and manage client information.
• Empathy and patience to address client concerns and provide support in a compassionate manner.
• Ability to navigate computer systems and proficiency in using call centre software, databases, and standard office applications, including Microsoft Office packages
• Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.
• Problem-solving skills to handle challenging situations and find appropriate resolutions.

Due to our remote location, you must be able to drive as there is not public transport to ouroffices

Job Types: Full-time, Permanent Pay: Benefits:

• Free parking
• On-site gym
• On-site parking
• Salary Sacrifice Pension Scheme – after 3 months of employment
• 23 days annual leave + bank holidays
• Option to buy or sell up to 3 additional days annual leave each calendar year
• Birthday off – after 1 year of service
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Virtual GP appointments & Online Physiotherapy sessions
• Ongoing training and development opportunities

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Private medical insurance

Application question(s):

• Do you consent to the Wiggett Group carrying out a DBS criminal record check upon offer of employment? (mandatory)

Work Location: In person