89 Customer Service jobs in Fakenham

• Handle a high volume of customer inquiries via phone, email, and chat, providing accurate and timely responses.
• Investigate and resolve complex customer issues, complaints, and escalations efficiently and effectively.
• Provide guidance and support to junior customer service representatives, acting as a team lead.
• Identify recurring customer issues and propose solutions to improve service delivery and product offerings.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Ensure customer satisfaction by going the extra mile to resolve issues and build rapport.
• Contribute to the development and refinement of customer service policies and procedures.
• Assist in training new customer service staff on best practices and company standards.
• Gather customer feedback and share insights with relevant departments to drive improvements.
• Stay updated on product knowledge and company policies to provide informed assistance.
• Handle administrative tasks related to customer service as required.

• Proven experience (3+ years) in a customer service role, with at least 1 year in a senior or supervisory capacity.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and customer service platforms.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient, empathetic, and customer-centric approach.
• Experience in mentoring or training team members is highly desirable.
• Good understanding of common IT support and customer service principles.
• Must be eligible to work in the UK.
• Reliability and a strong work ethic are essential.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges accurately.
• Document all customer interactions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors.
• Maintain a high level of customer satisfaction.
• Contribute to team goals and performance metrics.

• Previous experience in a customer service role is essential.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Experience with CRM software is a plus.
• Ability to remain calm and professional under pressure.
• Self-motivated with strong time management skills.
• A dedicated home office setup with reliable internet access.

If you enjoy being in an office and like meeting people, this is the role for you. You'll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the British Red Cross office. We would like you to: - Be available to volunteer on a regular basis. - Be able to commit to a shift on a Wednesday or Thursday - 10am-1pm. - Be able to commit to volunteering for a minimum of 12 months. - Have confident phone use, good customer service skills, and good IT skills. Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. We may not always be able to host 15 – 17 year olds, please get in touch and we can support you to find another role in your area. If you have any questions before applying, please contact us at

Why we want you: We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.

• Tasks: Giving a warm welcome to customers visiting or phoning us.

Helping people wanting to hire a wheelchair or other equipment.

Using a computer-based stock control system.

Showing people how to use equipment.

Taking payments / donations

• Skills: Physically able to safely lift or move wheelchairs and other mobility equipment

Some customer service experience is desirable.

Enjoy meeting people and good people skills.

Able to work independently and in a team.

Good IT skills.

Able to commit to a regular shift on a weekly basis.

• Benefits: Meet new people and be part of a dynamic and inclusive team.

A great opportunity to use your existing skills or gain new ones.

An opportunity to be part of the world's largest humanitarian organisation and the knowledge that you are making a positive difference to people's lives.

All training and induction for the role.

Reasonable pre-agreed travel expenses for the role including for attending training.

We are pleased to share an opportunity for someone to join the team, as a Customer Service Advisor

Location: Burnet Road, Norwich

Key Responsibilities:

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We're Looking For:

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway

Please follow the link below to see the attached Job Description for full details of your day-to-day duties and responsibilities.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

Job Types: Full-time, Permanent

Pay: £26,732.16 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In person

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and support. Your role will involve assisting customers with inquiries, resolving issues, and promoting our products and services through effective upselling techniques.

Duties

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Handle customer complaints and resolve issues promptly while maintaining a positive attitude.
• Perform data entry tasks to ensure customer records are up-to-date and accurate.
• Analyse customer feedback to identify areas for improvement in service delivery.
• Communicate effectively with team members to ensure seamless service provision.
• Upsell additional products or services where appropriate to meet customer needs.
• Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.

Qualifications

• Proven experience in a customer service role is preferred but not essential.
• Excellent phone etiquette with strong verbal communication skills in English.
• Ability to analyse information quickly and communicate effectively with customers.
• Strong data entry skills with attention to detail.
• A friendly demeanour with a passion for helping others and delivering exceptional service.
• Ability to work well under pressure in a fast-paced environment.

Join our team today and contribute to creating an outstanding experience for our customers

Job Type: Part-time

Pay: £12.21-£14.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you have sufficient computer experience? Yes or No

Experience:

• Customer service: 2 years (required)

Work Location: In person

Are you based in the Kings Lynn area?

Do you have a passion for working with people and enjoy a fast paced, active role?

Do you have a Forklift Licence and experience moving Construction Materials?

FRAZER, a leading building materials distributor in Northern Europe, is on the hunt for a flexible and motivated Yard Warehouse Assistant to join the team in our Kings Lynn branch.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday.

Hours: 7am-5pm Monday-Friday

Location: FRAZER, Bryggen Road, North Lynn Industrial Estate, Kings Lynn, PE30 2HZ

Key Responsibilities:

This role has a strong focus on stock handling, health and safety and customer service in our busy yard. You'll be part of an active team handling customer orders and loading/unloading stock.

• Welcome customers to the branch and take an active interest in their projects
• Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions
• Help to pick and prepare customer orders, load and unload customer and supplier vehicles using forklifts to minimise manual handling
• Check incoming deliveries and report missing or damaged products
• Maintain stock levels in all yard/warehouse areas, carrying out regular stock counts
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work

What's in it for you?

• Competitive salary and discretionary bonus
• In-house forklift and manual handling training
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
• Generous employee discounts
• Access to discounts with hundreds of your favourite high street and online retailers
• Retirement savings plan
• Life assurance
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Required Skills and Experience

• Previous industry experience in a similar environment would be beneficial
• Counter Balance Forklift licence essential
• Confident working both indoors and outdoors
• A positive and proactive attitude to work
• Comfortable in a role involving extensive manual handling of bulky items

Why STARK?

At FRAZER , we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

• Lead, train, and motivate a team of customer service representatives.
• Monitor team performance and provide regular feedback and coaching.
• Handle complex customer inquiries and escalated issues.
• Ensure adherence to customer service standards and KPIs.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with other departments to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and team performance.
• Contribute to the continuous improvement of customer service processes.
• Manage team schedules and ensure adequate coverage.
• Foster a positive and productive team culture.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team leadership capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Ability to motivate and guide a team.
• Experience with customer relationship management (CRM) software.
• Good organizational and time-management skills.
• Ability to work effectively in a hybrid work environment.
• Familiarity with performance metrics and reporting.
• A proactive and results-oriented approach.
• High school diploma or equivalent; further education or certifications are a plus.

• Supervise and guide a team of customer service representatives, providing training, coaching, and performance management.
• Handle escalated customer inquiries and complaints, resolving issues efficiently and effectively to ensure customer satisfaction.
• Develop and implement customer service policies and procedures to enhance service quality and efficiency.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Identify trends in customer feedback and issues, recommending improvements to products, services, and support processes.
• Ensure the team adheres to service level agreements (SLAs) and maintains high standards of professionalism.
• Collaborate with other departments to address customer concerns and improve the overall customer experience.
• Contribute to the development and delivery of training programs for new and existing customer service staff.
• Maintain accurate records of customer interactions and transactions.
• Act as a point of escalation for complex customer issues.

• Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
• Excellent understanding of customer service principles and practices.
• Strong leadership, coaching, and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong organisational skills and the ability to manage multiple priorities.
• Familiarity with hybrid work environments and the ability to balance remote and in-office responsibilities.
• Experience within a similar industry sector is a plus.
• A proactive approach to identifying and implementing service improvements.

• Provide first-line technical support to customers.
• Troubleshoot and resolve customer issues via phone, email, and chat.
• Guide customers through product usage and setup.
• Document customer interactions and resolutions accurately.
• Escalate unresolved issues to appropriate teams.
• Maintain customer satisfaction through effective communication.
• Adhere to service level agreements (SLAs).
• Identify recurring issues and provide feedback for product improvement.