139 Customer Service jobs in Farsley

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process customer orders, forms, applications, and requests.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to relevant departments or supervisors.
• Contribute to team goals and service level agreements.
• Identify opportunities to improve customer experience.

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

• Responding promptly and professionally to customer inquiries via various communication channels.
• Troubleshooting and resolving customer complaints and issues effectively.
• Processing orders, forms, applications, and requests.
• Providing accurate information about products, services, and policies.
• Maintaining detailed and accurate customer records in the CRM system.
• Identifying opportunities to upsell or cross-sell relevant products and services.
• Collaborating with other departments to ensure customer issues are resolved efficiently.
• Adhering to all company policies and procedures, and maintaining data privacy standards.
• Continuously seeking ways to improve the customer experience.

• Handle a high volume of inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior team members or other departments when required.
• Maintain a high level of customer satisfaction through professional and courteous service.
• Identify opportunities to upsell or cross-sell relevant products or services (if applicable).
• Adhere to all company policies and procedures.

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and CRM software.
• Excellent time management and organizational skills.
• Ability to work effectively in a hybrid work model, balancing office and remote duties.
• A positive attitude and a genuine desire to help customers.

Our contact centre is growing and we are currently recruiting 2 new Customer Service Advisors to join our team! We are looking for individuals who are passionate about delivering excellent customer service and always putting our customers first. This is an integral role within the business as you will be the first point of contact for our customers and it's important to us that they receive a first class service and their needs are met. This role provides great career opportunities and access to our bespoke training programme to ensure you are fully equipped to answer all of our customers queries.

The role is hybrid - 2 days in the office, 37 hours per week, Monday to Friday - Please note, whilst in training you will be required in the office full time.

The contact centre is open between 08:00 - 18:00, you will work on a shift basis each week, which will be given to you 4 weeks in advance.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

As the first point of contact to our customers, you will be responsible for providing a range of advice and services with the goal of resolving queries on the first call and reducing the need for customers to call back, speak to another person or be passed to a different department.

The queries you'll be assisting with include:

• Rent payments and rent accounts queries
• Repairs and planned maintenance related queries
• Antisocial behaviour
• Allocations and void management
• Housing applications and queries
• Customer complaints, MP, and Councillor enquiries

Requirements

We are looking for an experienced customer service advisor with a passion for providing excellent customer service. Someone who puts the customer at the centre of everything they do. Your experience can be from any sector background, but you must demonstrate the ability and have experience working in contact centre environments and able to deal with customer queries across different channels, calls, emails, LiveChat and social media.

As well as this, we're looking for:

• A self-starter and team player
• A strong team player, adaptable to change as the role and business develops to continually meet the needs of our customers
• Confidence dealing with customer enquiries, compliments, and complaints
• Someone who can maintain a professional manner and build rapport quickly
• Excellent communication and interpersonal skills
• Assertive, confident, and resilient in dealing with varying customer demands in a calm professional manner
• Ability to work to strict deadlines and timekeeping
• Excellent organisational skills
• Good knowledge of office IT systems, e.g. Excel, Word, and PowerPoint

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Starting salary of £26,691 per year
• Social Housing Pension Scheme
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities , we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger .

Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes  and improving lives .

Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation , recognising the importance of support in the workplace.

Customer Service Representative

Bradford

6 month Contract

£157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £157 per day, paid via Umbrella
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 9:30am - 18:00pm
• Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
• 17th November start date!

What you will be doing

• Supporting our clients customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today!

Please note the start date for this role is Monday 17th November.

**This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.**

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing technical support and troubleshooting assistance for our products/services.
• Guiding customers through product features, usage, and troubleshooting steps.
• Documenting customer interactions, feedback, and issues accurately in our CRM system.
• Escalating complex issues to appropriate departments when necessary.
• Identifying trends in customer inquiries and providing feedback to improve products and services.
• Building and maintaining strong customer relationships through excellent service.
• Proactively seeking solutions to customer problems and ensuring customer satisfaction.
• Adhering to service level agreements and company support policies.
• Contributing to team goals and initiatives to enhance the overall customer experience.

• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to empathize with customers and maintain a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Patience and a customer-centric approach to problem resolution.

• Lead, coach, and mentor a team of customer service representatives.
• Oversee daily team operations, ensuring service level agreements (SLAs) are met.
• Handle escalated customer complaints and complex queries, resolving them efficiently and effectively.
• Monitor team performance metrics and provide regular feedback and coaching.
• Conduct quality assurance checks on customer interactions.
• Develop and deliver training programs for new and existing team members.
• Implement and improve customer service processes and procedures.
• Foster a positive and collaborative team environment.
• Liaise with other departments to ensure seamless resolution of customer issues.
• Contribute to the development and achievement of departmental goals.
• Maintain accurate records of customer interactions and team performance.

• Previous experience in a customer service supervisory or team leader role.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience with CRM software and customer service tools.
• Good understanding of customer service principles and best practices.
• Ability to work under pressure and manage challenging situations.
• Strong organisational and time management skills.
• Flexibility to adapt to changing priorities.

• Lead, manage, and motivate a remote team of customer service representatives to achieve performance targets.
• Set clear expectations, provide regular feedback, and conduct performance reviews for team members.
• Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
• Develop and implement training programs to enhance team skills and product knowledge.
• Foster a positive and collaborative team environment, encouraging professional development.
• Identify trends in customer inquiries and feedback, recommending process improvements and service enhancements.
• Ensure adherence to company policies, procedures, and service standards.
• Collaborate with other departments to resolve customer issues and improve overall customer experience.
• Manage team scheduling and resource allocation to ensure adequate coverage.
• Contribute to the development and maintenance of the customer service knowledge base.
• Champion a customer-centric approach throughout the team and organisation.

• Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
• Strong understanding of customer service best practices and metrics.
• Excellent leadership, coaching, and motivational skills.
• Exceptional problem-solving and conflict resolution abilities.
• Outstanding communication, interpersonal, and active listening skills.
• Proficiency in using customer service software, CRM systems, and ticketing platforms.
• Ability to manage and thrive in a remote work environment.
• Strong organisational and time-management skills.
• Experience with e-commerce operations is a significant advantage.
• Ability to analyse data and generate reports on team performance.
• Bachelor's degree in Business, Communications, or a related field, or equivalent experience.

• Lead, coach, and motivate a team of customer service representatives.
• Manage day-to-day customer service operations and workflows.
• Handle escalated customer issues and complaints, resolving them efficiently and effectively.
• Monitor team performance against key performance indicators (KPIs) and service level agreements (SLAs).
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and collaborative team culture.
• Analyse customer feedback and service data to identify trends and areas for improvement.
• Implement strategies to enhance customer satisfaction and loyalty.
• Ensure adherence to company policies and procedures.
• Collaborate with other departments to resolve customer issues and improve processes.

• Proven experience in a customer service leadership or supervisory role.
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in customer relationship management (CRM) software.
• Ability to analyse data and implement performance improvement initiatives.
• Experience working in a hybrid or remote team environment.
• Strong organisational and problem-solving abilities.
• A passion for delivering outstanding customer service.