1549 Customer Service jobs in Farsley

Job Title: Customer Service Advisor

Location: Rochdale

Type: Temporary to Permanent

Pay Rate: £12.31 per hour / £24,000 per annum

Hours: 37.5 hours per week

Working Pattern: Tuesday to Saturday, 09:00-17:00 (Saturday is work from home)

Initial Training: 2 weeks, Monday to Friday, 09:00-17:00

Role Purpose

To deliver a consistently positive and professional customer experience by building strong relationships with customers and representing our brand with care, clarity, and empathy.

Key Responsibilities:

• Respond to customer enquiries promptly and accurately via phone, email, and web chat
• Understand customer needs and assist them in using product features effectively
• Log customer returns and replacements with detailed and accurate information
• Identify and report trends in faulty products to support continuous improvement
• Maintain customer databases with relevant technical issues and conversation history
• Monitor and respond to customer feedback and complaints on social media
• Provide clear guidance on product functionality and usage
• Share customer insights, feature updates, and solutions with the wider team
• Ensure all enquiries are followed up and resolved in a timely manner
• Collect and relay customer feedback to product and marketing teams

What We're Looking For

This is a customer-facing role where being polite, professional, and compassionate is essential. The ideal candidate will also have:

• Strong interpersonal and communication skills
• The ability to work collaboratively in a fast-paced team environment
• A calm and confident approach to handling complex queries

Essential Requirements

• Minimum 1 year of experience in a similar online customer service role
• Excellent written and verbal communication
• Strong problem-solving and multitasking abilities
• Patience and professionalism with challenging customer situations
• Familiarity with Freshdesk or similar CRM/ticketing platforms
• Courier search and complaint handling experience (desirable but not essential)

Key Performance Indicators

• Increased customer satisfaction and retention
• Enhanced brand reputation through excellent service
• Growth in positive feedback and referrals

Health & Safety Responsibilities

All employees must:

• Follow all company safety, hygiene, and environmental procedures
• Understand and manage job-related risks
• Immediately report any issues or unsafe conditions
• Contribute to ongoing health and safety improvements

Please apply only if has relevent experince. 

• Harrogate Based
• £26,750 - £28,750 per annum, dependent on experience
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK , residing within a commutable distance to Harrogate . Please note that our client cannot offer visa sponsorship .

THE OPPORTUNITY

Our client is a well-established and fast-growing business with a reputation for helping big-name brands deliver exceptional customer journeys. We are supporting the business in their search for several driven individuals to join their Customer Experience Team .

The successful candidates will have a genuine ability to connect with customers and will be responsible for dealing with and responding to inbound enquiries , with the aim of triaging to the appropriate team .

This is an evolving role so the responsibilities may increase or decrease in line with business needs, however your key responsibilities will include:

• Responding to all incoming automotive enquiries to qualify leads , establish requirements and progress to the appropriate team (internal or external) if appropriate.
• Appropriately representing the client you’re assigned to in all customer-facing communication.
• Building authentic connections with customers, through genuine conversations.
• Logging all communications and outcomes accurately on the CRM system (Salesforce ).
• Organising vehicle demonstrations with the relevant automotive retailer when necessary.

SKILLS AND EXPERIENCE

• Experience in a customer-facing role preferably within a telephone-based environment.
• Confident communicator with a strong and engaging phone presence.
• Resilient and self-motivated.
• Strong attention to detail with solid admin and process-following skills.
• A forward-thinking and proactive attitude, with a drive to further develop your career.
• Naturally curious and can demonstrate an ability to build strong rapport with customers in this way.

This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within an ethical and growing business. Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister on the number listed on our website: wearemarmion.com.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

• Respond to customer inquiries promptly and professionally across various channels.
• Provide information about products and services.
• Process customer orders and manage account details.
• Resolve customer complaints and issues efficiently.
• Escalate unresolved issues to senior staff or relevant departments.
• Maintain accurate customer records and interaction logs.
• Identify opportunities to improve customer satisfaction.
• Adhere to company policies and procedures.

• Previous experience in customer service is desirable but not essential.
• Excellent communication and listening skills.
• Strong interpersonal abilities and a friendly demeanour.
• Proficiency in using computers and standard office applications.
• Ability to multitask and manage time effectively.
• A proactive approach to problem-solving.

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer problems and offer effective solutions.
• Process orders, returns, and exchanges according to company procedures.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments or supervisors.
• Maintain a high level of customer satisfaction.
• Adhere to quality assurance standards and service level agreements.
• Contribute to team goals and continuously improve customer service processes.
• Identify and suggest improvements for products and services based on customer feedback.

• High school diploma or equivalent; associate's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in computer usage and experience with CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• Patient, empathetic, and customer-focused attitude.
• Ability to adapt to changing processes and technologies.

Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only

Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!

As a Customer Service & Sales Representative , you will:

• Engage with p.

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Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you to shine!

About the Role:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued clients in the Financial Institution & Insurance sector. This is a temporary contract for 3 months, with the possibility of extension. Your primary responsibility will be to manage incoming calls, ensuring each customer feels heard and valued.

Key Details:

• Contract Type: Temporary (3 months, with potential for extension)
• Hours: Monday to Friday, 9 AM - 5 PM
• Location: Just a 10-minute walk from the train station
• Industry: Financial Institution & Insurance

What You'll Do:

• Answer incoming calls promptly and professionally.
• Provide accurate information and resolve customer inquiries effectively.
• Maintain a positive and cheerful demeanour, even in challenging situations.
• Document interactions in a clear and concise manner.
• Collaborate with team members to enhance customer experience.

What We're Looking For:

• Previous call centre experience is a must!
• Strong communication skills with the ability to connect with customers.
• A friendly and enthusiastic approach that embodies our commitment to excellent service.
• Ability to multitask and manage time efficiently.
• A proactive attitude and willingness to learn.

Why Join Us?

• Be part of a dynamic team that values your contributions.
• Gain valuable experience in the financial and insurance sectors.
• Enjoy a supportive work environment that encourages growth.
• Potential for contract extension based on performance.

If you're ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!

How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to (insert application email/website). Don't miss out on this opportunity to join an organisation that celebrates your skills and dedication!

Get ready to make a positive impact-apply today!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package