What Jobs are available for Customer Service in Felixstowe?

**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defence United Kingdom (BDUK), through its Aircraft Support Programme, provides design and sustainment support services to multiple rotary and fixed wing aircraft including, AH-64E, CH-47, C-17, P8-A and E-7. Boeing employs over 2,000 people across the UK at numerous sites, and the company is experiencing solid organic growth.
We are currently looking for an **Experienced Avionics/Electrical Apache Field Service Representative** to join the BDUK Long Term Training and Support Service (LTTSS) Engineering Support Team. This will be located at **Wattisham** Flying Station, in support the UK's fleet of AH-64E Apache helicopters.
**Hiring details:**
+ This requisition is for a locally hired position in Wattisham Airfield, UK. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
+ This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
**Position Responsibilities:**
+ Primarily responsible for AH-64 Apache Weapons Systems, Fire Control/Sighting Systems, Data Management System, Airframe Electrical Systems, EWIS, Environmental Control System, Flight Control System, HUMS systems and Avionic systems.
+ Lead and provide advice in the execution of maintenance in accordance with the Ministry of Defence (MoD) UK AH-64E ADS, along with Boeing standard procedures, processes, and practices.
+ Support the customer by providing procedures, advice and associated technical data to perform in service maintenance, repairs and fault diagnostics.
+ As part of the Design, Maintenance, Modification, & Manufacturing function of LTTSS, coordinate between Maintenance Organisations, the Continuing Airworthiness Management Organisation, Engineering Authority, Air Systems Coordinating Design Authority (Mesa), suppliers and BDUK functions.
+ Comply with Regulatory Articles, Defence Standards, company policies, processes and procedures for developing maintenance data for post-delivery aircraft modifications and repairs.
+ Apply knowledge of technical publications and instructions to provide resolutions to customer queries (e.g. UK Interactive Electronic Technical Manual (IETM), Repair Parts Special Tool List (RPSTL), USG Technical Manuals (TMs), DAP 101C-3101 publications, Wiring Illuminator, Service Modifications(SM), Technical Instructions (TI) and Product Notifications (PN)).
+ Responsible in actively supporting Cost Reduction Initiative (CRI), Continuous Improvement (CI) and Employee Engagement type events.
**Basic Qualifications (Required Skills/Experience):**
+ A significant amount of demonstrated AH-64 Apache (Mk1, D or E model) or Rotary Wing experience and knowledge in aircraft maintenance procedures, practices, engineering drawings, standards and specifications to support the sustainment of AH-64E Apache. This shall cover all weapon control and release, avionics and electrical systems. Due to the complex integration of the airframe mechanical systems and engines with the data management system, a high level systems knowledge of the mechanical aspects of the AH-64 is desirable.
**Preferred Qualifications (Desired Skills/Experience):**
+ Extensive and specialized knowledge of UK MOD / Army aircraft maintenance processes, policies, organisation, capabilities, practices, support resources, preferences, problems, and other constraints in order to effectively represent the customer within the Boeing Company. Knowledge and experience of MoD projects, preferably AH-64 Apache related is advantageous.
+ Extensive and specialised ability to analyse and interpret product data (e.g. Engineering drawings, Part Lists, Supplier data, Wiring Diagrams and Schematics)
+ Strong customer focus with the capacity to communicate effectively with relevant stakeholders in order to resolve problems.
+ Effective collaboration with team members, other employees and external customers. Placing higher priority on team and organisation goals above personal goals is essential.
+ Ability to direct, communicate clearly, delegate and ensure performance of assigned responsibilities and tasks as a project team leader.
+ Previous experience with UK MOD Resolve and GOLDesp is desirable.
+ An Engineering degree is desired, or a significant amount of related work experience, or an equivalent combination of education and experience in the field of helicopter depth and fleeted maintenance.
The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer:
+ Competitive salary and annual incentive plans
+ Continuous learning - you'll develop the approach and skills to navigate whatever comes next
+ Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way
+ Inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs
+ Excellent Adoption and Parental leave options
+ 23 days plus UK public holidays and a Winter Break between Christmas and New Year
+ Pension Plan with up to 10% employer contribution
+ Company paid BUPA Medical Plan
+ Short Term Sickness: 100% pay for the first 26 weeks
+ Long Term Sickness: 66.67% of annual salary from 27th week
+ 6x annual salary life insurance
+ Learning Together Programme to support your on-going personal and career development
+ Access to Boeing's Well Being Programs, tool and incentives
PLEASE NOTE: The successful candidate will be expected to undergo a Security Clearance Process, which will require 5 years uninterrupted residency in the UK prior to applying.
Applications for this position will be accepted until **Nov. 16, 2025**
**Export Control Details:** Non - US based job
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Security Clearance**
This position requires the ability to obtain a BPSS clearance.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
Not a Shift Worker (United Kingdom)
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.