3 Customer Service jobs in Garstang
Customer Service Representative (12 months)
Posted 8 days ago
Job Viewed
Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Based in Heysham, UK the Customer Service Centre of Excellence is part of the Laboratory Chemicals Division Customer Service EMEA team, reporting into the Life Sciences **Commercial Operations group.**
The Heysham team is responsible for supporting our chemicals' clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Providing outstanding customer service, promptly and accurately when responding to internal and external customer requests.
**Responsibilities:**
+ Work on assignments/projects in collaboration with all colleagues
+ Call out and problem solve customer inquiries, documentation requests and complaints without managerial support
+ Assess individual customer requirements and direct activities to appropriate departments
+ Maintain daily customer service reports
+ Get involved in delivering of tasks critical to team performance
+ Provide a high standard of customer service support to all customers
+ Handle all telephone / fax / EDI / web orders within the division's guidelines, relay price and availability of products to customers where vital
+ Deal with & take ownership of sophisticated customer requirements, efficiently and professionally as per the service level agreement.
+ Collaborate with Operations, Sales, Finance and Service teams to ensure customer needs are responded to in a timely manner
+ Work in compliance to SOP's, SLA's and departmental training guidelines
**Minimum Requirements/Qualifications:**
+ German and/or French speaking is nice to have but not essential.
+ Experienced Microsoft Office user.
+ Strong interpersonal, written and verbal communication skills.
+ Organizational skills to multi-task and meet timelines required.
+ A minimum of 1 year customer service experience preferable, ideally in a call centre/office environment
+ Self-motivation, passion to succeed and a positive demeanor ideal.
+ Accuracy and attention to detail is required in performing all tasks of this role
+ Excellent time management skills and ability to work independently required.
+ Good organizational skills and the ability to prioritize and / or delegate effectively
+ Can work cross-functionally, relate well to all kinds of people, listen and build constructive relationships, subtlety and with tact. Show innovation in communicating ideas
+ The individual should be able to work as both part of a team and on their own initiative, be flexible and to review current practices with the target of improving the department to achieve standard methodologies.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Customer Service Administrator
Posted 26 days ago
Job Viewed
Job Description
Join Our Team and Make a Difference!
We are currently seeking a Customer Service Administrator to join our dedicated team at the Morecambe branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!
Why Join Rentokil?
- Competitive Salary Package: Start with a basic salary of £24,005 per annum
- Expected OTE: £5,500 per annum, with bonus and commission schemes available.
- Benefits: RI Rewards, bonus scheme and progression opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to ,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week)
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Customer Service Administrator Role
As a Customer Service Administrator, you will be a key member of our Administration Team providing accurate data entry for legal contracts. Key responsibilities include:
- Data entry of contracts for our sales team
- Inputting information into our internal systems and databases
- Assisting with queries from colleagues
- Updating information as and when required
- Working towards and achieving set targets in line with company structure
- Building strong relationships with management, colleagues and internal customers to ensure excellent service levels at all times
Requirements
Customer Service Administrator Requirements:
- Previous administrative experience with good IT skills
- Good attention to detail as you must work with a high degree of accuracy
- Ability to work using your own initiative and be a good team player
- Ability to work well in a fast-paced environment
- Excellent customer service and communication skills
- You may be required to pass a DBS check depending on the role you have applied for
Benefits
Customer Service Administrator Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,0 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Keywords: Customer Service Administrator, Rentokil Initial, Rentokil, Initial, Pest Control, Hygiene Services, Ambius, Plants, Scenting, Administration, Admin, Data Entry, Customer Service, Full-time, Permanent
Customer Service Administrator
Posted 432 days ago
Job Viewed
Job Description
Office Administrator - Rentokil Initial
This role comes with a basic salary of £22,500 per annum with the scope to achieve a bonus of £60 per month.
Full-time (37.5 hours) - Monday to Friday
Morecambe - Hybrid Working - home and office-based
Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to ,000, tailored to your specific needs.
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 80 countries and providing services that protect people and enhance lives.
As a business, we have a strong focus on the Right People , doing the Right Things and in the Right Way . We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Looking for a role with zero customer interaction and a focus on back-office tasks? Look no further! We're offering a dynamic position where your day-to-day involves managing a shared email inbox for medical and washroom orders, processing contracts, and supporting our Internal Consultants with updating information. Embrace hybrid working with one day in the office and four days at home. Plus, if you're based in Morecambe, you have the flexibility to attend the office more frequently.
Key Responsibilities:
- Managing shared inbox
- Work quickly and efficiently with minimal disruption for the customer/sales team resulting in a speedy resolution.
- Provide a consistent level of high-detail
- Data Entry.
- Monitor your own workloads such as emails and tickets to ensure no request goes unanswered.
Requirements
Key Deliverables:
Essential Skills Required:
- Strong Multi-Tasker
- Strong Time Management skill
- Excellent communication skills – including written and verbal skills
- Able to work under your own guidance
- A High attention to detail
- Administration or office-based background
- Highly computer literate
Benefits
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes
- Benefit from life insurance and enrolment into our company pension scheme
- Explore exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
- Uncapped leads commission - although this isn’t a sales job, we appreciate your contributions and reward you for passing on sales leads
- Refer a Friend - to work for Rentokil Initial (can earn up to £1000
- Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here .
.Be The First To Know
About the latest Customer service Jobs in Garstang !