1374 Customer Service jobs in Gloucester

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 35 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1308/(phone number removed)/(phone number removed)/R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

• Providing proactive and customer focused support, through a ticketing system and by phone
• Liaising directly with suppliers and service providers to help resolve escalated issues
• Proactively monitoring tickets and taking agreed actions to support customers
• Ensure customers and their users are kept up to date on the progress of orders
• Helping the business to drive continuous improvements in service delivery
• Developing and maintaining strong relationships with our customers
• Maintaining accurate records, updating service tickets and systems
• Monitoring and ensuring delivery of contracted KPIs and SLAs

• Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
• Excellent problem-solving skills.
• Passion for providing exceptional levels of customer service in every interaction.
• Strong written and verbal communication skills and meticulous attention to detail
• Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
• Ability to multi-task, supporting customers with a wide range of support queries.
• Driving Licence (preferred)

• 25 Days Paid Holiday per Annum (plus

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Are you wanting to step away from a call centre or have customer service experience looking for a new start? Are you looking to use your transferable skills within a new environment? Do you love customer service? This could be the perfect opportunity for you. Based in Cheltenham, full time in the office you will be working within customer service providing support via phone, email and chat. You will be supporting all sales opportunities, working with suppliers and updating customers. Working Monday – Friday 09:00am – 17:00pm plus occasional saturdays in sale periods and a starting salary of up to £25,000 this is a brilliant position.

Benefits:

• Company annual leave.
• Company events.
• Company pension.
• Employee discount.
• Onsite parking.

Roles and responsibilities:

• Answering customer questions and queries via phone, email and webchat in a timely and professional manner.
• Providing advice on customers orders, and product availability.
• Chasing suppliers when necessary.
• Dealing with customer complaints.
• Ensure customer payments are made on time.
• General administration duties.

Skills and Attributes:

• Retail or customer service experience is essential.
• Good communication skills via phone and email.
• Confident speaking via phone and email.
• Attention to detail.

If this position is of interest, please apply to Elliott @ RE Recruitment today! If you don’t hear back within 5 working days please take this as an unsuccessful application. RE Recruitment act as an employment agency on behalf of the company.

COM1

Customer Service Administrator -6554

Location: Quedgeley (1 day WFH)
Hours: Full-time, 40 hours per week (Monday to Friday - 8 am to 5 pm)
Salary: 25,500 per annum + excellent benefits

Job Description

Our client is seeking a Customer Service Administrator to join their Scheduling team. In this role, you'll collaborate closely with the Team Lead and Scheduling Manager to ensure that service appointments are scheduled efficiently. If you have relevant experience, this could be the perfect opportunity for you!

Key Responsibilities of a Customer Service Administrator:

• Schedule service visits for technicians, ensuring efficient allocation of resources.

• Confirm appointments and handle customer enquiries in a friendly and professional manner.

• Manage scheduling conflicts and make adjustments as needed to keep operations running smoothly.

• Work closely with other departments to align schedules with business needs.

• Maintain accurate records using scheduling software and provide updates as needed.

• Monitor technician availability and performance to ensure service deadlines are met.

Key Skills of a Customer Service Administrator:

• Proven experience in an admin or customer service role in an office environment.

• Team player with great communication and people skills.

• Highly organised with strong time-management skills.

• Proficient with scheduling software and MS Office; quick to learn new systems.

• Able to handle pressure and adapt to changing priorities in a fast-paced environment.

Benefits

• Paid leave on your birthday

• Flexible roles available

• Healthcare cash plan

• Life assurance

• Exclusive shopping discounts

• Employee recognition scheme

• Access to 24/7 GPs

• Mental health support

• Financial and legal support

• Long service awards

• 1 day working from home after 3-month probation

To be considered for this role, please contact Katie Tyrrell at First Base Emplyoment!

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer Service Administrator

Gloucestershire

Contract

Up to £15.50 p/h

Customer Service Administrator required by busy and growing engineering company. The successful Customer Service Administrator will manage sales order processing and provide exceptional administrative support on a contract basis.

Main Duties: Customer Service Administrator

• Processing purchase orders and generating accurate sales orders.
• Preparing sales orders for efficient shipment.
• Communicating effectively with internal teams and external customers to resolve queries and provide timely updates.
• Handling credit requests with precision and efficiency.
• Providing administration support to the team.

The ideal candidate will be able to demonstrate the following: Customer Service Administrator

• A background within a similar role, ideally gained within a manufacturing or engineering or equivalent environment.
• Confident and professional communication skills with the ability to build relationships and influence others.
• Thrives in a fast-paced environment, adapting seamlessly to changing priorities.
• Exceptional attention to detail and strong organisational skills.
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Flexibility to work across different sites in Gloucestershire.

If you are already a Sales Administrator, Sales Order Processor, Customer

Customer Service Supervisor

Cheltenham 

£30,000 DOE

Full Time, Permanent - Monday - Friday (occasional Saturday's during peak season)

Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Supervisor to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.

• Lead, support, and motivate a customer service team

• Act as escalation point for complex queries and complaints

• Monitor response times and maintain service standards

• Provide direct support via phone, email, and live chat

• Liaise with suppliers/internal teams on order and stock issues

• Train, mentor, and develop team members

• Oversee

• Providing proactive and customer focused support, through a ticketing system and by phone
• Liaising directly with suppliers and service providers to help resolve escalated issues
• Proactively monitoring tickets and taking agreed actions to support customers
• Ensure customers and their users are kept up to date on the progress of orders
• Helping the business to drive continuous improvements in service delivery
• Developing and maintaining strong relationships with our customers
• Maintaining accurate records, updating service tickets and systems
• Monitoring and ensuring delivery of contracted KPIs and SLAs

• Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
• Excellent problem-solving skills.
• Passion for providing exceptional levels of customer service in every interaction.
• Strong written and verbal communication skills and meticulous attention to detail
• Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
• Ability to multi-task, supporting customers with a wide range of support queries.
• Driving Licence (preferred)

• 25 Days Paid Holiday per Annum (plus