1360 Customer Service jobs in Gloucester

Customer Service Advisor – Join a Growing Fintech Team!

Location: Home-based (UK)

Salary: £24,000 - £26,000 dependent on experience

Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company

Our Client

Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries.

They partner with some of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!).

The role

Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes.

This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company.

What you’ll do

• Be the first point of contact for partners and customers via email, phone, and IM
• Build and strengthen relationships with our retail partners
• Help partners maximise use of our platform to drive business growth
• Ensure smooth daily payments to retailers in line with SLAs
• Manage retailer onboarding (full training provided)
• Handle complaints with professionalism and care
• Ensure retailers follow processes and procedures
• Support with FCA compliance (training provided)
• Provide ad hoc reporting and insights as needed

What they’re looking for

• A natural relationship builder who enjoys working with people
• Highly organised, able to prioritise, and thrives under pressure
• Strong communication skills – written, verbal, and presentation
• Confident problem-solver with attention to detail
• Resilient, proactive, and able to manage your own workload
• Experience in customer service, operations, or fintech/finance (preferred but not essential)

Why join

• Work from home with a supportive and collaborative team
• Be part of a fast-growing fintech business with exciting expansion plans
• Full training and development opportunities
• Make a real impact in a company where agility and innovation come first

Ready to grow your career in fintech Apply today and be part of our clients' journey to change the way industries offer finance.

• Handling customer queries via phone, email, and live chat.
• Managing orders and liaising with clients.
• Preparing quotations and advising on suitable products.
• Investigating and resolving complaints and delivery queries.
• Updating and maintaining accurate service records.

• A recent graduate or someone seeking seasonal work in a busy office environment.
• Friendly, approachable, and confident when speaking with customers.
• Strong communicator with excellent listening skills.
• IT savvy with good numeracy skills.
• Resilient and able to handle challenging conversations.
• Flexible to work evenings and weekends during peak periods (particularly Christmas).
• Previous customer service experience (face-to-face or call centre) is beneficial but not essential.

• Providing proactive and customer focused support, through a ticketing system and by phone
• Liaising directly with suppliers and service providers to help resolve escalated issues
• Proactively monitoring tickets and taking agreed actions to support customers
• Ensure customers and their users are kept up to date on the progress of orders
• Helping the business to drive continuous improvements in service delivery
• Developing and maintaining strong relationships with our customers
• Maintaining accurate records, updating service tickets and systems
• Monitoring and ensuring delivery of contracted KPIs and SLAs

• Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
• Excellent problem-solving skills.
• Passion for providing exceptional levels of customer service in every interaction.
• Strong written and verbal communication skills and meticulous attention to detail
• Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
• Ability to multi-task, supporting customers with a wide range of support queries.
• Driving Licence (preferred)

• 25 Days Paid Holiday per Annum (plus Bank Holidays)
• Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
• Hybrid working
• Casual dress
• Company events
• Flexitime
• Free parking
• Discretionary Annual Bonus linked to key performance metrics for team
• On-site parking

Are you wanting to step away from a call centre or have customer service experience looking for a new start? Are you looking to use your transferable skills within a new environment? Do you love customer service? This could be the perfect opportunity for you. Based in Cheltenham, full time in the office you will be working within customer service providing support via phone, email and chat. You will be supporting all sales opportunities, working with suppliers and updating customers. Working Monday – Friday 09:00am – 17:00pm plus occasional saturdays in sale periods and a starting salary of up to £25,000 this is a brilliant position.

Benefits:

• Company annual leave.
• Company events.
• Company pension.
• Employee discount.
• Onsite parking.

Roles and responsibilities:

• Answering customer questions and queries via phone, email and webchat in a timely and professional manner.
• Providing advice on customers orders, and product availability.
• Chasing suppliers when necessary.
• Dealing with customer complaints.
• Ensure customer payments are made on time.
• General administration duties.

Skills and Attributes:

• Retail or customer service experience is essential.
• Good communication skills via phone and email.
• Confident speaking via phone and email.
• Attention to detail.

If this position is of interest, please apply to Elliott @ RE Recruitment today! If you don’t hear back within 5 working days please take this as an unsuccessful application. RE Recruitment act as an employment agency on behalf of the company.

COM1

Customer Service Assistant Vacancy

Our client, a well-established firm within the luxury goods industry, based in Pershore, has an exciting new opportunity for a Customer Service Assistant to join their team on a temporary basis for a seasonal contract to cover the Christmas peak.

The successful Customer Service Assistant should have:

• A love of working with people – customers are at the heart of everything our client does!
• Excellent communication skills (Previous customer service experience is advantageous but not essential)
• The ability to multitask and navigate multiple systems with ease
• Resilience to handle sensitive or challenging conversations with customers, and potential complaints
• Flexibility with working hours during the busy Christmas period, including some evenings and weekends

In this role, the Customer Service Assistant will be responsible for:

• Handling customer service queries via phone, email, and live chat
• Planning corporate orders and liaising with corporate clients
• Producing quotations and advising customers on suitable products
• Investigating and resolving customer complaints, as well as managing and resolving delivery queries
• Keeping accurate customer service records

Our client is offering the successful Customer Service Assistant a salary in the region of £12.21 an hour, plus holiday pay. This is a great opportunity to gain valuable customer service experience, build your professional skills, and work as part of a supportive team during our busiest and most exciting season. If you are a recent graduate or looking for seasonal administration work in a fast-paced environment apply now to discuss this opportunity further.

COM1

Production Administrative Account Handler
Salary: £27,000 – £8,000 | Location: Tewkesbury

We are looking for a Production Administrative Account Handler to join our clients thriving Point of Sale/Point of Purchase production department. This role would suit someone from a customer service background, ideally with experience in the print industry, who enjoys working in a fast-paced environment and liaising with clients and suppliers.

Reporting to the Production Team Leader, you’ll work closely with management, design, warehouse, and installation teams to ensure projects are delivered on time, to specification, and to the highest standard of service.

What you’ll be doing:

• Handling client accounts from brief through to delivery/installation.
• Preparing quotes, processing orders, and coordinating suppliers.
• Answering client queries and resolving any issues.
• Coordinating across departments to ensure smooth project delivery.
• Providing cover for colleagues during holiday/sickness and supporting general office administration as required.

What we’re looking for:

• Strong communication skills – verbal and written, internal and external.
• Ability to manage and prioritise a busy workload.
• A proactive team player who can also work independently.
• Previous experience in customer service, preferably within the print or production industry.
• Willingness to learn, adapt, and rise to new challenges.

What we offer:

• Competitive salary starting at £27,000, risi to 8,000 after successful 6-month review.
• Full-time hours: Monday to Friday, 09:00 – 17:30 (1-hour lunch).
• 31 days holiday (including bank holidays, pro-rated).
• Company pension scheme.
• Company sick pay (dependant on length of service).
• Free on-site parking.

This is a fantastic opportunity for someone with a strong customer service mindset who wants to develop their skills in a creative, production-driven environment.

Please send you cv to (url removed)

COM1

Are you wanting to step away from a call centre or have customer service experience looking for a new start? Are you looking to use your transferable skills within a new environment? Do you love customer service? This could be the perfect opportunity for you. Based in Cheltenham, full time in the office you will be working within customer service providing support via phone, email and chat. You will be supporting all sales opportunities, working with suppliers and updating customers. Working Monday – Friday 09:00am – 17:00pm plus occasional saturdays in sale periods and a starting salary of up to £25,000 this is a brilliant position.

Benefits:

• Company annual leave.
• Company events.
• Company pension.
• Employee discount.
• Onsite parking.

Roles and responsibilities:

• Answering customer questions and queries via phone, email and webchat in a timely and professional manner.
• Providing advice on customers orders, and product availability.
• Chasing suppliers when necessary.
• Dealing with customer complaints.
• Ensure customer payments are made on time.
• General administration duties.

Skills and Attributes:

• Retail or customer service experience is essential.
• Good communication skills via phone and email.
• Confident speaking via phone and email.
• Attention to detail.

If this position is of interest, please apply to Elliott @ RE Recruitment today! If you don’t hear back within 5 working days please take this as an unsuccessful application. RE Recruitment act as an employment agency on behalf of the company.

COM1

Customer Service Administrator -6554

Location: Quedgeley (1 day WFH)
Hours: Full-time, 40 hours per week (Monday to Friday - 8 am to 5 pm)
Salary: 25,500 per annum + excellent benefits

Job Description

Our client is seeking a Customer Service Administrator to join their Scheduling team. In this role, you'll collaborate closely with the Team Lead and Scheduling Manager to ensure that service appointments are scheduled efficiently. If you have relevant experience, this could be the perfect opportunity for you!

Key Responsibilities of a Customer Service Administrator:

• Schedule service visits for technicians, ensuring efficient allocation of resources.

• Confirm appointments and handle customer enquiries in a friendly and professional manner.

• Manage scheduling conflicts and make adjustments as needed to keep operations running smoothly.

• Work closely with other departments to align schedules with business needs.

• Maintain accurate records using scheduling software and provide updates as needed.

• Monitor technician availability and performance to ensure service deadlines are met.

Key Skills of a Customer Service Administrator:

• Proven experience in an admin or customer service role in an office environment.

• Team player with great communication and people skills.

• Highly organised with strong time-management skills.

• Proficient with scheduling software and MS Office; quick to learn new systems.

• Able to handle pressure and adapt to changing priorities in a fast-paced environment.

Benefits

• Paid leave on your birthday

• Flexible roles available

• Healthcare cash plan

• Life assurance

• Exclusive shopping discounts

• Employee recognition scheme

• Access to 24/7 GPs

• Mental health support

• Financial and legal support

• Long service awards

• 1 day working from home after 3-month probation

To be considered for this role, please contact Katie Tyrrell at First Base Emplyoment!

We have an exciting opportunity for a Customer Service Technician to join our 5 star team within Vistry Cotswolds, at sites across the region with head office in Cheltenham. As our Customer Service Technician, you will rectify defects reported by purchasers, these can be in carpentry, decorating, making good, mastic and general maintenance. Our directly employed maintenance operatives work closely with the office customer service team to provide excellent customer service and resolutions to issues that are common in new build homes.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Company van
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave 
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Educated to GSCE / GCE standard in Maths & English, and, or,
• BTEC diploma in Building Construction or an NVQ Level 2 or similar, or
• City & Guilds in relevant trade
• Valid CSCS card
• Driving License
• Proven experience working for a residential house builder as an assistant site manager or materials controller or trades
• Detailed understanding of NHBC customer handover requirements
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Multi-trade skills including Carpentry and internal/external door adjustment, decorating (emulsion and oil-based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc.)
• A general knowledge of construction
• Good planning and organisations skills
• Problem solving and decision-making skills
• A polite, tactful, and assertive attitude
• Patience and calmness under pressure
• Excellent communications skills
• Good team working skills
• Willing to work extra to meet deadlines as and when the business needs require it

Desirable…

• NVQ levels 3 & 4 in customer services
• Be working towards or completed an ONC / HND in Construction
• Completed the Bovis Homes or other internal development programme
• Demonstrable career within the construction industry or hold relevant qualifications along with experience
• Relevant industry standard training (CDM, first aid, scaffold appreciation, lifting operations etc.)
• Good understanding of building regulations and legal obligations

• Using weekly job sheets, plan diary and work schedule.
• Return all job sheets to Coordinators within 3 days.
• At all times carry Vistry identification when visiting customers.
• Complete all administration and documentation in an accurate and timely manner, including completion of job sheets for emergency call outs.
• Support our site teams as needed.
• Act as a triage service for items reported.
• Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser and at the direction of the Customer Service Manager.
• Liaise with the purchasers as and when required.
• Ensure that all materials are available at the commencement of the jobs.
• Ensure that any problems or incomplete work are reported to the Customer Care Co-ordinator immediately.
• Inform the Customer Service Manager and Co-ordinator of any problems encountered or where a specialist contractor is required.
• Complete customer defects within a 28-day period or as soon as reasonable possible.
• Report defects not completed within 28 days to the Customer Service Manager / Director.
• When visiting a customer’s property, always conduct yourself in a professional and courteous manner.
• Always wear the correct uniform and PPE.
• Take every precaution to minimise disturbance and to protect the customers property at all times.
• Carry out work in a safe manner, being particularly aware of customers and any children that may be in the home during your visit.
• Ensure that any substances hazardous to health are used in accordance with COSHH assessments.
• Ensure that all electrical equipment is regularly tested.
• Ensure that the loading of vans is within the manufacturer’s safe working limits.
• Attend health and safety and other training courses as requested by the Company.
• Ensure you have read the Company’s health and safety policies and procedures observe them at all times.
• Report accidents or near misses immediately to your manager and record them in the accident book.
• Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.
• Wear appropriate protective clothing on site at all times.
• Attend all health and safety training as required by the Company.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

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