What Jobs are available for Customer Service in Gloucestershire?

Are you looking for a customer-facing role with variety? Do you have a passion for driving and the ability to confidently engage in upbeat conversations with new people?

This is the perfect role for you!

• Position: Driving Field Agent

• Location: Cheltenham

• Hourly rate: 12.55

• Duration: Till 17/12/2025

• Hours: 22 -30 pw (Monday - Friday, occasional Saturdays)

• Contract type: Temporary (weekly pay through Randstad)

• Randstad contact: The team on (phone number removed)

Requirements:

• Valid UK Driving License

• Owned Car

• Willing to complete a DBS

• Willing to obtain business car insurance

• Willing to travel up to 40 miles

Competencies required:

• Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys

• Self-disciplined, self-motivated, and happy to work with minimum supervision.

• Be proficient in the use of laptop and smartphone

• Can demonstrate ability to be organised with well-developed planning skills

• Proficient in using laptop and smartphone to receive, view and input information

• 0.45p per milage
• 1 meal per 5 hours, (7.50), 2 meals per 10 hours (15)

If you are interested but email or call (phone number removed)

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Join Our Team as a Contact Centre Customer Care Officer!
Location: Kingswood, Bristol
Contract Type: Temporary
Hourly Rate: 12.85

Are you a customer service superstar looking for an exciting opportunity to make a difference in your community? Our client is on the lookout for enthusiastic and dedicated Customer Care Officers to join their Corporate Contact Centre team in Kingswood!

What You'll Do:
As a Customer Care Officer, you'll be the friendly voice on the other end of the line, providing essential support and guidance on our waste and recycling services. Your primary focus will be assisting customers with their garden waste subscriptions, ensuring they have a seamless experience. Here's what your day-to-day will involve:

• Handle Customer Enquiries: Resolve queries from customers applying for or renewing their garden waste subscriptions via telephone.
• Provide Expert Advice: Offer guidance on all aspects of the waste and recycling service, including booking garden waste sack collections.
• Support Online Access: Assist customers in navigating our online services, empowering them to access information with ease.
• Effective Communication: Use your tact and diplomacy to convey complex information in a clear and relatable manner.
• Collaborate: Work closely with various council departments and external organisations to resolve enquiries efficiently.
• Adhere to Policies: Ensure your work aligns with legislation, council policy, and operational service plans.

What We're Looking For:
To thrive in this role, you should bring:

• Customer Service Experience: Demonstrable skills and experience in a fast-paced customer service environment.
• Communication Skills: Excellent verbal communication skills, including questioning, listening, and establishing rapport with customers.
• Tech Savviness: A good working knowledge of office-based IT systems, including Microsoft Office and CRM tools.
• Problem-Solving Abilities: A knack for resolving a high volume of customer enquiries effectively.
• Financial Transaction Skills: Proficiency in handling payments and financial transactions.

Why Join Us?

• Full Training Provided: Don't worry if you're new to the role; we provide comprehensive training to help you excel!
• Supportive Environment: Join a dedicated team that values collaboration and customer care.
• Flexible Location: Work from our Kingswood Civic Centre, conveniently located in the heart of Kingswood.

Join us in making a difference! Your next adventure awaits!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

• Between £32-38,000 per annum plus potential bonuses
• 40-hour week Monday to Saturday with alternate weekend working discussed further on application.
• Opportunity for hybrid working arrangement.
• Fantastic long-term career prospects with a significantly expanding company where you have a genuine role in their growth and development. 

• Manage and respond to customer queries, feedback, and complaints in line with company policy.
• Maintain and execute the warranty process. Registering vehicles, processing claims, and coordinating with warranty providers.
• Monitor and manage online reviews across Google, AutoTrader, and other platforms; ensure timely and professional responses.
• Maintain accurate records of all customer interactions, warranty claims, and complaint resolutions.
• Support the finance and compliance teams with documentation and reporting for FCA/Consumer Duty compliance.
• Update CRM systems and manage customer data accurately.
• Prepare vehicle handover documentation and coordinate delivery or collection as required.
• Assist with customer follow-up to encourage positive reviews and repeat business.
• Provide weekly reports on customer satisfaction, complaints, and warranty activity.

• Between £32-38,000 per annum, pending experience. 
• Bonus opportunities linked to reviews, complaint resolutions, and warranty performance. 
• 28 days annual holiday allowance.
• Opportunity for a hybrid working arrangement, discussed further on application. 
• State-of-the-art working environment in a brand new purpose-built showroom. 
• Full in-house training provided.
• Company pension scheme.
• Staff vehicles purchase discount scheme. 
• Fantastic long-term career prospects with a significantly expanding company where you have a genuine role in their growth and development. 
• 40-hour week, Monday to Saturday with alternate weekend working shifts. 

Customer Service Manager

Salary 30k dependent on skills and experience

Location office based daily Cheltenham GL50

Full time

What We Offer:

• Salary £30k/annum
• Company pension scheme
• Cycle to work scheme
• Health Care Cashplan
• 30 days holiday including bank holidays

Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.

About Us:

&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.

The Team You Will Be Leading:

&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.

The Role:

Customer Support Management

• Oversee day to day customer service across email, live chat, phone, and social channels.
• Lead, support, and mentor the customer service team, including onboarding, training, and performance management.
• Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.

Customer Experience & Continuous Improvement

• Review and optimise processes for handling queries, returns, exchanges, and complaints.
• Ensure all customer interactions align with brand tone of voice and values.
• Use customer feedback and data to identify and resolve pain points in the online experience.
• Collaborate with Operations to improve fulfilment and return workflows.

Cross-Functional Collaboration

• Work closely with Marketing to align on promotions, campaigns, and communications.
• Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).
• Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.

Reporting & Insights

• Monitor and report on customer service KPIs.
• Provide regular insights to leadership to inform product and operational strategy.
• Track customer sentiment and share trends to help shape brand decision-making.

Skills & Attributes

• Strong leadership and people management skills.
• Excellent written and verbal communication; customer-first mindset.
• Calm and solution-oriented under pressure.
• Highly organised, detail-driven, and process focused.
• Strong commercial awareness of online retail and fashion environments.

Your Experience:

• 3+ years’ experience managing customer service in fashion, retail, or e-commerce.
• Proven track record of leading a small-to-mid-sized team.
• Demonstrable success in improving customer satisfaction and optimising processes.
• Familiarity with Shopify e-commerce platforms
• Experience with HubSpot helpdesk/ticketing systems

If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.

&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.

We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you!

Customer Service Administrator - Nationwide Service Provider – Avonmouth, Bristol – Salary: £25,500 - £29,000 + 20 days holiday + bank + pension + life assurance

• Do you have previous experience of working within a customer service administration, customer operations or customer support role?
• Would you describe yourself as being highly organised, methodical with a strong attention to detail?
• Do you have strong communication / customer service skills and the ability to liaise with people at all levels including customers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for so read on………

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Customer Service Administrator to join their service administration team based at their regional depot in Avonmouth, Bristol.

As Customer Service Administrator you will be part of a small close knit team and will be responsible for dealing with service requests, orders and enquiries from customers; allocating service and breakdown calls to the mobile service team to meet customer requirements; keeping customers updated on any delays or issues that impact their bookings as well as processing all of the relevant documentation as required ensuring all inputted data is correct and up to date.   

You will demonstrate strong written and verbal communication skills; be able to interface with people at all levels and be IT proficient and be familiar with Microsoft Word, Outlook and Excel.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.

Customer Service Administrator Quedgeley, Gloucester

If you have any e-commerce experience, this is definitely the job for you!

Our client, a well-established and growing business within the technology sector, based in Quedgeley, Gloucester, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth. Offering fantastic Monday - Friday hours, this one isn't to be missed!

The successful Customer Service Administrator should have:

• Previous experience in a customer service, sales, or office-based role
• E-commerce experience is very desirable.
• Strong communication and interpersonal skills, with excellent written grammar
• Good IT literacy and confidence using online systems
• The ability to work effectively under pressure and manage multiple tasks
• A proactive attitude, team spirit, and a sense of humour

In this role, the Customer Service Administrator will be responsible for:

• Answering customer service and sales calls, providing professional support and advice
• Responding promptly to customer emails and managing customer expectations
• Assisting with or generating quotes and processing payments
• Handling general customer queries and resolving issues efficiently
• Supporting the wider sales and customer service team with administrative tasks

Our client is offering the successful Customer Service Administrator a competitive salary in the region of £27,000 plus a range of excellent benefits including casual dress, company pension, employee and store discounts free on-site parking and regular company events.

If you are a customer-focused, organised, and enthusiastic team player seeking your next challenge in a friendly and fast-paced environment, apply now to be considered for this exciting opportunity!

COM1

Customer Service Administrator Quedgeley, Gloucester

Our client, a well-established and growing business within the technology sector, based in Quedgeley, Gloucester, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth.

Please note, this is a full onsite job. There's no hybrid and you must hold a full uk driving licence and have access to your own vehicle.

The successful Customer Service Administrator should have:

• Previous experience in a customer service, sales, or office-based role
• Strong communication and interpersonal skills, with excellent written grammar
• Good IT literacy and confidence using online systems
• The ability to work effectively under pressure and manage multiple tasks
• A proactive attitude, team spirit, and a sense of humour

In this role, the Customer Service Administrator will be responsible for:

• Answering customer service and sales calls, providing professional support and advice
• Responding promptly to customer emails and managing customer expectations
• Assisting with or generating quotes and processing payments
• Handling general customer queries and resolving issues efficiently
• Supporting the wider sales and customer service team with administrative tasks

Our client is offering the successful Customer Service Administrator a competitive salary in the region of £27,000 plus a range of excellent benefits including casual dress, company pension, employee and store discounts free on-site parking, regular company events.

If you are a customer-focused, organised, and enthusiastic team player seeking your next challenge in a friendly and fast-paced environment, apply now to be considered for this exciting opportunity!

COM1

• Handling customer queries via phone, email, and live chat.
• Managing orders and liaising with clients.
• Preparing quotations and advising on suitable products.
• Investigating and resolving complaints and delivery queries.
• Updating and maintaining accurate service records.

• A recent graduate or someone seeking seasonal work in a busy office environment.
• Friendly, approachable, and confident when speaking with customers.
• Strong communicator with excellent listening skills.
• IT savvy with good numeracy skills.
• Resilient and able to handle challenging conversations.
• Flexible to work evenings and weekends during peak periods (particularly Christmas).
• Previous customer service experience (face-to-face or call centre) is beneficial but not essential.

Customer Service Administrator

Cirencester

Permanent

Up to £25,500

Customer Service Administrator required by prestigious client, based near Cirencester. The successful Customer Services Administrator will deliver outstanding customer service, resolving queries whilst maintaining compliance at all times.

Main Duties: Customer Service Administrator

• Answering telephone calls, resolving queries and maintaining accurate records.
• Carrying out a range of administration tasks.
• Onboarding of new customers whilst maintaining compliance to company and industry standards.
• Supporting the sales team with responding to enquiries from prospective customers.
• Maintaining accurate records.

The successful candidate will be able to demonstrate the following: Customer Service Administrator

• A background within a similar role, answering high volumes of calls.
• A confident communication style, able to relate to people at all levels.
• The ability to thrive in a fast paced environment.
• Highly organised, able to prioritise own workload.
• The ability to maintain client confidentiality.
• Strong administration and customer care skills.
• Fully competent with Microsoft Office.

What we can offer: Customer Service Administrator

• Enhanced Pension
• Additional leave for charity work
• Hybrid working opportunity

If you are already a Customer Service Administrator, Customer Services Assistant, Sales and support assistant you may also be suitable for this role.

Please contact Anna Hinton (phone number removed) (url removed)

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.