755 Customer Service jobs in Glynneath

Where: Cardiff 

Full time: Permanent

Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives

Hourly Rate: 2.82

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.  

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

Where: Cardiff 

Full time: Permanent

Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives

Hourly Rate: 2.82

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.  

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

Where: Cardiff 

Full time: Permanent

Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives

Hourly Rate: 2.82

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.  

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

Where: Cardiff 

Full time: Permanent

Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives

Hourly Rate: 2.82

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. 

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?

• A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

Where: Cardiff 

Full time: Permanent

Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives

Hourly Rate: 2.82

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. 

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?

• A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

Customer Service Advisor | Private Patients Team | Permanent | Full-Time | St Mellons | Competitive salary plus excellent benefits

We're looking for proactive, customer-focused Customer Service Advisors to become part of our dedicated Private Patients Team.

In this key role, you'll be the first point of contact for self-funding patients, guiding them from initial enquiry through to booking consultations, diagnostics, or treatments. You'll be responsible for converting warm leads into appointments while ensuring a smooth, supportive, and positive experience throughout their healthcare journey.

If you're passionate about delivering exceptional service and making a real difference in patients' lives, we'd love to hear from you.

Duties and responsibilities

• Handling own enquiry workload effectively
• Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
• Working to agreed KPIs with positive and proactive customer-focused attitude
• Convert warm leads into appointments/sales in order to meet key performance targets
• Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
• Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
• Demonstrate excellent communication, interpersonal and relationship building skills
• Utilising a variety of systems that support the prioritization and managing of your workload

Who we're looking for

• Strongly target motivated
• Experience working within a sales environment/up-selling
• Customer Service focused
• Confident approach to handing a variety of systems
• Enjoys working in a collaborative, fast paced team environment
• Be able to work effectively within their HUB while operating within a national sales framework
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations

Working Hours: Monday - Friday (shifts between 8am - 19:00), occasional Saturday 8am-4pm. 37.5 hours per week

Contract Type: Permanent

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Please see the attached benefits leaflet for more information.

We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off

Your new role:

• Be the first point of contact for Exponential-e customers
li>Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
• Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required

What you’ll need to succeed:

< i>Strong customer service focus with excellent verbal and written communication skills
• Proven problem solver with strong analytical and trend analysis skills
• Positive and professional attitude

What we offer:

• Career progression opportunities
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
• Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club