459 Customer Service jobs in Grimsby

We are looking for enthusiastic individuals to join our client in Barton-upon-Humber. Whether you are from a call centre, hospitality, or retail, they offer full supportive training! 

Customer Service Advisor - No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent

This is full time office based with no remote/hybrid opportunities. Applicants must be able to commute to Barton-upon-Humber daily. 

Working as a Customer Service Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.

This position is purely a customer service role with no sales element. School/university leavers with some customer service experience are welcome! 

You will receive a fantastic benefit package including:

• Access to health & discount platform after 1 year of service
• Full supportive training (4 weeks) 
• EE discount
• Staff Discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

A Customer Service Advisor will be required to:

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Service Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working towards targets
• Excellent communication skills, both written and verbal
• IT Literate and proficient in Microsoft
• Strong organisational skillse!

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you! 

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy

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Reception and Customer Service Support

Are you an unappreciated, yet experienced Front of House or Customer Service Support
Person, looking for an opportunity where your hard work and expertise are truly valued?

Do you want to join a supportive environment that recognises and appreciates your
diligent efforts?

Are you passionate about business and working in the local businesses' community?

Imagine being the 1st point of contact for businesspeople in North East Lincolnshire, who are looking to join this local business hub that is dedicated to helping them grow and prosper.

If this is you, then read on.

Our client is a local business that runs a Club for SME’s supporting over 350 local businesses with advice, resources and events, designed to help them grow. They are looking for a friendly, adaptable and versatile person to be Front of House on the Business Club Reception and provide various customer support activities as required.

Benefits They Offer:

• The opportunity to work within a dynamic and rapidly growing business
• Regular Personal Development Opportunities
• Part of a small, welcoming and supportive team with a great team culture
• Private Health Cash Plan
• 5 weeks paid leave
• Annual Salary Reviews

Hours & Salary:

• Full-time; 37 Hours per week
• Monday – Thursday from 8:30am – 5:00pm
• Friday from 8:30am – 4:30pm
• Office-based salary: £23,492.04

Overview
The Reception and Client Support person will be expected to be multi-disciplined and be able to work equally effectively in areas with high customer footfall in both frontline and ‘back of house’ administrative duties. You will be expected to be able to cover work across all sites when required and be able to move across them at a moment’s notice.

Responsibilities:

• Offer high-quality front-of-house duties at The Club as directed.
• Take a proactive role in the day-to-day running of the centre and the events held there. This includes processing Room Booking, Virtual Business Address and Membership forms.
• Always maintaining a professional setting, ensuring meeting rooms and communal areas are always of a high standard, and the facility is always presented at its best.
• To log all client enquiries on the Company CRM system accurately and direct enquiries appropriately.
• To regularly monitor their social media platforms, prepare and upload new content in addition to content provided, and respond to comments appropriately.
• To carry out administration duties such as filing, photocopying, mail sorting, as well as those of a non-routine nature, which may involve information/materials of a confidential nature.
• Monitoring and ordering of stationery and consumable stock.
• Make sure meetings and events held in their centres always run smoothly, including room settings, audiovisual equipment, refreshments, visitor greetings etc.
• Provide support for organising and running events, workshops and associated promotional activity across all sites.
• Provide client support to clients, tenants and members at all times.
• To promptly respond to customer and general enquiries via telephone, email and other forms of correspondence.
• To contact clients, tenants and members via telephone or email as required or directed.
• To undertake specified duties as required by the Company from time to time, if these duties are of a greater level of responsibility or skill than those required in the post, then full training and appropriate supervision will be given.
• To work after hours and weekends where reasonably required.

If you want to join a well-established small business with a great reputation and big aspirations, and be a major part of their future growth, then this is the role for you.

Our client’s selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them.

They look forward to hearing from you. Don't miss this opportunity. Start your application NOW!