What Jobs are available for Customer Service in Guilden Morden?
Showing 52 Customer Service jobs in Guilden Morden
Customer Service Representative
Posted 18 days ago
Job Viewed
Job Description
We are a growing dental implant distributor with office and sales teams. This role will be working within our busy friendly office dealing with customers and our sales team. The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.
Customer services skills are a key factor to this job role.
· To deal with telephone enquiries and provide exceptional customer service levels at all times
· Taking orders, advising on stock availability and pricing
· Provide product information and identifying the customer’s requirements via telephone, post and e-mail
· Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail
· Advise customers of out of stock/discontinued products
· Pick and pack orders (working alongside the Stock Controller)
· Advise customers of stock availability/discontinued products (working alongside the Stock Controller)
· Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary
· Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries. Check invoices from courier company on a weekly basis and check all invoice data matches deliveries
· Working with the stock inventory system
· Assists the Stock Controller with stock, storage, correct layouts and unloading shipments
Requirements
Essential Skills
• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution
• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with
• Excellent communication skills, both verbal and written
• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.
• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)
• Possess good IT systems knowledge in MS Excel/Word/Outlook
• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done
• Organise workload to achieve set objectives where there are conflicting demands and priorities
• Possesses physical strength necessary to unload, lift, and carry heavy boxes
Application & Selection Process1. CV & Cover Letter → submit via email
2. Online Assessment → personality & aptitude test
3. Online Screening
4. Interview Stage → panel interview (Customer Service Manager + Ops)
5. Offer & Onboarding
Benefits
Package:- Base Salary: £27,000–£30,000 (DOE)
- Pension (auto-enrolment)
- 25 days annual leave + public holidays.
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Customer Service Representative - Hitchin
Posted 5 days ago
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Job Description
Customer Service Representative
We are currently advertising for a 12 month FTC/secondment in our Savings & Retirement and Equity Release teams.
At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office. (Full time office working until after an initial training period of 6 months).
Salary from £24,570. Your salary will also increase as part of our new salary framework.
About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.
You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.
Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.
Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!
Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:
• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• Be compassionate and caring
• Have great communication skills and a real talent for making customers feel special
• Be a fantastic multi-tasker
• Be able to use your initiative to solve problems and create solutions that delight our customers
• Be good with words and numbers, and pay strong attention to detail
• Be supportive, respectful, and courteous to all your new colleagues.
Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.
This Role is Band A in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:
• 26 days' holiday – which increases after two years’ service to 28 days
• The opportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• Cycle to work scheme
• A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• You’ll receive up to 20% discount on our life products for you and your immediate family.
• We have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• Free book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
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Distribution Customer Service Representative
Posted 14 days ago
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Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).
Positive and willing to help attitude
Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organisational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Must have the Right to Work in the UK
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Customer Service Representative - Technical Support
Posted 7 days ago
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Job Description
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues related to our products and services.
- Guiding customers through product features, setup, and troubleshooting steps.
- Escalating complex technical issues to higher-level support or relevant departments when necessary.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Providing feedback to the product development team on common customer issues and suggestions for improvement.
- Maintaining a high standard of customer service and ensuring customer satisfaction at all times.
- Keeping up-to-date with product knowledge and technical specifications.
- Adhering to company policies and procedures for customer support.
- Contributing to a positive and collaborative team environment.
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Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor
At Connells Group, we pride ourselves on offering exceptional customer experiences as we help people navigate the property market. Our team is the heart of our success, and we’re looking for a friendly, professional Customer Service Advisors to join our vibrant team in our Contact Centre in Dunstable.
About the Role:
You’ll play a critical role in connecting potential sellers with our expert property valuers. You’ll handle enquiries from web portals, online systems, and direct contacts, ensuring every customer receives outstanding service. Your ability to manage initial conversations and efficiently coordinate valuation appointments will directly contribute to the team’s success.
Key Responsibilities:
- Act as the first point of contact for customers requesting property valuations via online portals, email, and phone.
- Engage with customers to gather initial information, understand their needs, and create a positive first impression of Connells Group.
- Efficiently schedule property valuation appointments for our branch teams.
- Maintain accurate records of customer interactions and appointments using our system.
- Liaise with the branch team to ensure smooth handover of customer information.
- Respond promptly to enquiries, resolving issues or escalating where necessary.
- Keep up to date with company services and local market insights to answer customer questions effectively.
What We’re Looking For:
- Exceptional communication skills, both written and verbal, with a professional and friendly telephone manner.
- Experience in customer service, ideally in property, sales, or a similar fast-paced environment would be advantageous.
- Strong organisational skills and attention to detail, ensuring accuracy in all tasks.
- A proactive approach to problem-solving and a commitment to delivering excellent service.
- Ability to multitask and prioritise effectively in a busy environment.
What We Offer:
- Competitive basic salary with an uncapped commission structure and earn an OTE of £25,000–£30,000.
- Full training to ensure you excel in your role.
- Opportunities for career progression within our growing company.
- Recognition and rewards for your hard work and results, enjoy team nights out, quarterly awards, and paid trips for top achievers.
Why Join Us?
This is more than just a customer service role – you’ll be making a real impact by setting the tone for our customers’ experience with Connells Group. If you’re passionate about providing outstanding service and are excited by the prospect of contributing to a growing team, we’d love to hear from you.
Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
CC00514
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Customer Service Advisor
Posted 1 day ago
Job Viewed
Job Description
Customer Service Advisor
At Connells Group, we pride ourselves on offering exceptional customer experiences as we help people navigate the property market. Our team is the heart of our success, and we’re looking for a friendly, professional Customer Service Advisors to join our vibrant team in our Contact Centre in Dunstable.
About the Role:
You’ll play a critical role in connecting potential sellers with our expert property valuers. You’ll handle enquiries from web portals, online systems, and direct contacts, ensuring every customer receives outstanding service. Your ability to manage initial conversations and efficiently coordinate valuation appointments will directly contribute to the team’s success.
Key Responsibilities:
- Act as the first point of contact for customers requesting property valuations via online portals, email, and phone.
- Engage with customers to gather initial information, understand their needs, and create a positive first impression of Connells Group.
- Efficiently schedule property valuation appointments for our branch teams.
- Maintain accurate records of customer interactions and appointments using our system.
- Liaise with the branch team to ensure smooth handover of customer information.
- Respond promptly to enquiries, resolving issues or escalating where necessary.
- Keep up to date with company services and local market insights to answer customer questions effectively.
What We’re Looking For:
- Exceptional communication skills, both written and verbal, with a professional and friendly telephone manner.
- Experience in customer service, ideally in property, sales, or a similar fast-paced environment would be advantageous.
- Strong organisational skills and attention to detail, ensuring accuracy in all tasks.
- A proactive approach to problem-solving and a commitment to delivering excellent service.
- Ability to multitask and prioritise effectively in a busy environment.
What We Offer:
- Competitive basic salary with an uncapped commission structure and earn an OTE of £25,000–£30,000.
- Full training to ensure you excel in your role.
- Opportunities for career progression within our growing company.
- Recognition and rewards for your hard work and results, enjoy team nights out, quarterly awards, and paid trips for top achievers.
Why Join Us?
This is more than just a customer service role – you’ll be making a real impact by setting the tone for our customers’ experience with Connells Group. If you’re passionate about providing outstanding service and are excited by the prospect of contributing to a growing team, we’d love to hear from you.
Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
CC00514
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Customer Service Advisor
Posted today
Job Viewed
Job Description
Liv Staples
Benefits
Life assurance
Kier Rewards
Additional holiday purchase opportunities
Matched pension scheme up to 7.5%
Enhanced family leave & policies
Share plan schemes
Free health & wellbeing services
Opportunity to purchase health benefits & insurance
Customer Service AdvisorAdd to favourites Favourite View favourites
We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance
Location: Fully office based in Huntingdon, Cambridgeshire
Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.
Your day to day will include:
- Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
- Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
- Assist with the scheduling and planning of works
What are we looking for?
This role of Customer Service Advisor is great for you if you hold:
- Experience within a customer service environment, particularly over the phone within an office/ depot
- Excellent IT and communication skills
We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.
If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.
There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
Customer Service Advisor Job
Location: Huntingdon
- Vacancy ID: 8351
- Background check: None
- Flexible Working: Yes
Flexible working could include part time, job share, condensed hours, or flexible start/end times.
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Customer Service Agent
Posted 1 day ago
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Job Description
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Is this job a match or a miss?
Customer Service Team Lead
Posted 7 days ago
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Job Description
Key Responsibilities:
- Lead, train, and motivate a team of customer service representatives to achieve service excellence.
- Oversee daily operations of the customer service team, ensuring efficient query resolution and support.
- Handle escalated customer complaints and complex issues, providing timely and effective solutions.
- Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Implement and enforce customer service policies and procedures to ensure consistency and quality.
- Conduct regular performance reviews and provide constructive feedback and coaching to team members.
- Identify training needs and coordinate development opportunities for the team.
- Contribute to the development of customer service strategies and best practices.
- Liaise with other departments to resolve customer issues and improve overall service delivery.
- Utilize CRM systems and other support tools to manage customer interactions and track issues.
- Analyze customer feedback and identify trends to recommend service improvements.
- Foster a positive and collaborative team environment, promoting a customer-centric culture.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and mentoring skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to manage and resolve difficult customer situations effectively.
- Experience in remote team management is a significant advantage.
- Strong organizational skills with the ability to prioritize and manage tasks efficiently.
- A proactive approach to identifying and implementing service improvements.
- Familiarity with data analysis and reporting on customer service metrics.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
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Customer Service Team Lead
Posted 8 days ago
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