Customer Service Representative

EH1 2DH Edinburgh, Scotland Diligenta

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent

Customer Service Representative

£23,278 per year

Monday-Friday, 9am - 5pm
Standard Life House, Edinburgh, EH1 2DH


What does the Customer Service Representative role involve ?

You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing invest.




















WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

Customer Service Assistant

EH42 1NN Edinburgh, Scotland Compass Group

Posted today

Job Viewed

Tap Again To Close

Job Description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Inspire on a full time basis, contracted to 37.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:

  • Great operational training and development
  • Life assurance scheme
  • Personal Development and Training opportunities - We are passionate about our growing team
  • A great wellbeing strategy - including access to our Employee Assistance Programme
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Access to some great high street discount vouchers

Could you bring your spark to Inspire? Here's what you need to know before applying:

Your key responsibilities will include:

  • Preparing delicious, high-quality food that delights our clients and customers
  • Creating attractive food and counter displays
  • Representing Inspire and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

  • Have an enthusiastic can-do attitude
  • Display passion for delivering excellent customer service
  • Be an excellent team player
  • Arrive equipped with a desire to succeed in your role
  • Thrive working under pressure
  • Demonstrate outstanding timekeeping and reliability
  • Have a safety-first mind set
  • Have experience within a similar catering-related role, but this isn't essential.

Job Reference: com/1509/ / /R/BU #SCOT #Inspire

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Edinburgh, Scotland £14 Hourly Pontoon

Posted today

Job Viewed

Tap Again To Close

Job Description

contract


Job Title : Customer Service Representative

Location : Edinburgh City Centre

Pay Rate : 14.02p/hr

Hours : Monday - Friday, 7 hour shifts between 8am-6pm.

Hybrid Working : 2 days per week in the office after training

Contract Type : Temporary - 12 months.

Start Date : November 2025

Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role.

As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes.

Your responsibilities will include:

  • Provide first class service to customers by acting as a first point of contact for any queries or requests by phone
  • Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries
  • Handing requests for information or changes to details quickly and securely
  • Ensuring all information is recorded efficiently and accurately
  • Deal with situations with care and empathy
  • Putting the customer first at every opportunity

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

  • Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
  • Good attention to detail, with the ability to identify areas for improvement in the customer journey
  • Strong communication skills, both verbal and written
  • Understanding of Microsoft suite (Word, Excel, Outlook etc)

Benefits:

  • Flexible benefits to suit your lifestyle, such as discounted shopping
  • Great access to shops and restaurants
  • Prime location in Edinburgh
  • Close to public transport links
  • First class support and training for all colleagues
  • Opportunity for growth within the company
  • Hybrid working approach (once initial onsite training has been completed)

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator

Fife, Scotland £27000 - £30000 Annually Avenue Scotland

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

Our well established Fife based client, are looking for a Customer Service Administrator to join their team .

Reporting into the Customer service Manager you will provide an excellent service to clients/customers in a fast -paced environment. Duties will include:

  • Dealing with calls over the telephone
  • Taking orders and liaising with other departments to meet deadlines
  • All administration as required

To be suitable for this challenging and rewarding role you must have the following key skills and experience:

  • Proven customer service experience in an office related environment
  • Ideally experience working in the manufacturing industry
  • Excellent IT skills including MS office
  • Strong communication skills
  • Ability to work to tight deadlines

You will receive a competitive salary of up to 30k (DOE) + excellent benefits. This role is full-time Mon - Frid office based but may be flexible to work hybrid down the line.

Please send CV and applicaiton for consideration ASAP.

INDPERM

This advertiser has chosen not to accept applicants from your region.

Customer Service Engineer

City of Edinburgh, Scotland Siemens Healthineers

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

Customer Service (Field Service) Engineer – Scotland (Central Belt)

Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme 

Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

  • Ensure material parts are processed in accordance with policy 
  • Maintain all test equipment, tools and company property in good and working order 
  • Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met 
  • Maintain good communications and team working with all Managers and Colleagues 
  • Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times 
  • Identify any opportunities to improve efficiency and effectiveness of team processes. 
  • Complete personal administration and company mandatory training in a timely and accurate manner 
  • Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

What do I need to qualify for this job?

  • HNC/HND or equivalent in an Electrical/Electronic or other Engineering related field
  • Previous Medical equipment experience not necessary as all relevant training will be provided.
  • Ideally you will have previous field service experience where you have undertaken fault finding on electrical/electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
  • Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers and must quickly gain the respect of others, both colleagues and customers at all levels
  • You must hold a full UK driving license

Additional Information:

  • Area covered is largely but not exclusively Scotland
  • A flexible approach to travel
  • Essential training will be provided in our European and USA training centres.
  • A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Siemens Healthineers has been Certified™ as a ‘great place to work 2024~25’. In addition to this, with our excellent apprenticeship program, we were ranked 79th by Rate my apprenticeship in 2024.

We are inspired to transform the way things are done – because we want what is the best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, please explore our website.

Can you help us meet, achieve and exceed our values? Help us embrace what is important to assist the company’s continual drive to move forward, innovate and lead the way. Be willing to ‘Listen first’ ‘Win Together’ ‘Learn Passionately’ ‘Step Boldly’ and ‘Own it’

Our Benefits:

  • A competitive salary
  • Generous pension contribution
  • Company vehicle
  • 26 days holiday + bank holidays
  • Subsistence allowance to support daily meals
  • Bonus and share scheme
  • Access to our flexible benefits from private medical insurance to financial guidance
  • Corporate Social Responsibility opportunities including 2 paid volunteering days per year
  • Support from our 24/7 employee assistance programme
  • Access to career development via apprenticeship levy to achieve external qualifications

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry, not react to it. That is why we will seek, implement and celebrate your best ideas in line with our strategy and ambitions.

We recognise that building a diverse workforce is critical to the success of our business. Strongly encouraging applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Edinburgh, Scotland £14 Hourly Pontoon

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

contract

Job Title : Customer Service Representative

Location : Edinburgh City Centre

Pay Rate : 14.02p/hr

Hours : Monday - Friday, 7 hour shifts between 8am-6pm.

Hybrid Working : Work from home 3 days a week after 8 week training period

Contract Type : Temporary - 12 months.

Start Date : November 2025

Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role.

As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes.

Your responsibilities will include:

  • Provide first class service to customers by acting as a first point of contact for any queries or requests by phone
  • Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries
  • Handing requests for information or changes to details quickly and securely
  • Ensuring all information is recorded efficiently and accurately
  • Deal with situations with care and empathy
  • Putting the customer first at every opportunity

Benefits:

  • Flexible benefits to suit your lifestyle, such as discounted shopping
  • 31 days annual leave per year
  • Work from home 60% of your week
  • Great access to shops and restaurants
  • Prime location in Edinburgh
  • Close to public transport links
  • First class support and training for all colleagues
  • Opportunity for growth within the company
  • Eyecare vouchers
  • Dedicated aftercare team

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

  • Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
  • Good attention to detail, with the ability to identify areas for improvement in the customer journey
  • Strong communication skills, both verbal and written
  • Understanding of Microsoft suite (Word, Excel, Outlook etc)

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

City of Edinburgh, Scotland £14 Hourly Pertemps Scotland

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

temporary
Pertemps are delighted to be working with our public sector client to recruit for Customer Contact Advisors on a temporary basis.


Role - Customer Service Advisor
Location - Edinburgh City Centre (office based role)
Duration - Temporary, ongoing
Hours - Monday - Friday, 36 hours, between (Apply online only)
Pay rate - 14.02 per hour
Start date - Various throughout October 2025


This role is based within an inbound call centre.


The role will involve, but not be limited to:
  • Taking incoming calls from customers
  • Reviewing customer accounts
  • Updating file notes
  • Providing appropriate guidance
  • Directing customers to other departments as required
  • Sending letters or documents to customers
  • Any other tasks as required


You should have a proven track record in a customer service capacity with strong communication skills both verbally and in writing. Excellent listening skills and good IT skills are required for this role.

If you are interested in this role, please apply online immediately.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer service Jobs in Haddington !

Customer Service Advisor

Edinburgh, Scotland £14 Hourly Pontoon

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

contract


Job Title : Customer Service Representative

Location : Edinburgh City Centre

Pay Rate : 14.02p/hr

Hours : Monday - Friday, 7 hour shifts between 8am-6pm.

Hybrid Working : 2 days per week in the office after training

Contract Type : Temporary - 12 months.

Start Date : November 2025

Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role.

As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes.

Your responsibilities will include:

  • Provide first class service to customers by acting as a first point of contact for any queries or requests by phone
  • Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries
  • Handing requests for information or changes to details quickly and securely
  • Ensuring all information is recorded efficiently and accurately
  • Deal with situations with care and empathy
  • Putting the customer first at every opportunity

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

  • Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
  • Good attention to detail, with the ability to identify areas for improvement in the customer journey
  • Strong communication skills, both verbal and written
  • Understanding of Microsoft suite (Word, Excel, Outlook etc)

Benefits:

  • Flexible benefits to suit your lifestyle, such as discounted shopping
  • Great access to shops and restaurants
  • Prime location in Edinburgh
  • Close to public transport links
  • First class support and training for all colleagues
  • Opportunity for growth within the company
  • Hybrid working approach (once initial onsite training has been completed)

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

This advertiser has chosen not to accept applicants from your region.

Customer Service Engineer

Edinburgh, Scotland Siemens Healthineers

Posted today

Job Viewed

Tap Again To Close

Job Description

full time

Customer Service (Field Service) Engineer – Scotland (Central Belt)

Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme 

Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

  • Ensure material parts are processed in accordance with policy 
  • Maintain all test equipment, tools and company property in good and working order 
  • Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met 
  • Maintain good communications and team working with all Managers and Colleagues 
  • Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times 
  • Identify any opportunities to improve efficiency and effectiveness of team processes. 
  • Complete personal administration and company mandatory training in a timely and accurate manner 
  • Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

What do I need to qualify for this job?

  • HNC/HND or equivalent in an Electrical/Electronic or other Engineering related field
  • Previous Medical equipment experience not necessary as all relevant training will be provided.
  • Ideally you will have previous field service experience where you have undertaken fault finding on electrical/electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
  • Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers and must quickly gain the respect of others, both colleagues and customers at all levels
  • You must hold a full UK driving license

Additional Information:

  • Area covered is largely but not exclusively Scotland
  • A flexible approach to travel
  • Essential training will be provided in our European and USA training centres.
  • A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Siemens Healthineers has been Certified™ as a ‘great place to work 2024~25’. In addition to this, with our excellent apprenticeship program, we were ranked 79th by Rate my apprenticeship in 2024.

We are inspired to transform the way things are done – because we want what is the best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, please explore our website.

Can you help us meet, achieve and exceed our values? Help us embrace what is important to assist the company’s continual drive to move forward, innovate and lead the way. Be willing to ‘Listen first’ ‘Win Together’ ‘Learn Passionately’ ‘Step Boldly’ and ‘Own it’

Our Benefits:

  • A competitive salary
  • Generous pension contribution
  • Company vehicle
  • 26 days holiday + bank holidays
  • Subsistence allowance to support daily meals
  • Bonus and share scheme
  • Access to our flexible benefits from private medical insurance to financial guidance
  • Corporate Social Responsibility opportunities including 2 paid volunteering days per year
  • Support from our 24/7 employee assistance programme
  • Access to career development via apprenticeship levy to achieve external qualifications

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry, not react to it. That is why we will seek, implement and celebrate your best ideas in line with our strategy and ambitions.

We recognise that building a diverse workforce is critical to the success of our business. Strongly encouraging applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

This advertiser has chosen not to accept applicants from your region.

Customer Service Associate

Edinburgh, Scotland UPS

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

**Before you apply to a job, select your language preference from the options available at the top right of this page.**



Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.



**Job Description:**



**Company overview**



Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.



**Job Purpose:**



To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.



**Main Duties and Responsibilities:**


To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.


Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.


Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.


Booking and processing booking requests within Markenu2019s internal database, generating and verifying shipping documentation where applicable.


Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.


Working all Marken offices and Local Service Providers to ensure the logistics transfer is handledefficiently thus meeting desired turnaround times.


Entering clinical trial sites into Markenu2019s internal database (where necessary).


Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.


Preparing, verifying and distributing country specific project documentation.


Filing and archiving whererequired.


Attending customer meetings and teleconferences, when required.



**Qualifications:**


Skilled in use of Microsoft Suite (Excel, Word and Outlook)


Knowledgeable with computers


Thorough understanding of Aviation/Airline networks


Excellent communication skills and ability to influence others


Excellent problem solving and prioritization skills essential


Flexibility in working hours required. Weekend coverage required in Customer Services in some cases



**Employee Type:**



Permanent



UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service Jobs View All Jobs in Haddington