470 Customer Service jobs in Haddington

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide prompt, accurate, and friendly assistance to customers.
• Resolve customer issues and complaints effectively and efficiently.
• Process orders, returns, and exchanges in accordance with company policies.
• Educate customers on product features, services, and promotions.
• Maintain detailed records of customer interactions and transactions.
• Adhere to service level agreements and quality standards.
• Identify and escalate priority issues to the appropriate departments.
• Contribute to team goals and performance objectives.
• Gather customer feedback to help improve products and services.

Job Title : Customer Service Representative

Location : Edinburgh City Centre

Pay Rate : 14.02p/hr

Hours : Monday - Friday, 7 hour shifts between 8am-6pm.

Hybrid Working : 2 days per week in the office after training

Contract Type : Temporary - 12 months.

Start Date : 6th October 2025

Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role.

As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes.

Your responsibilities will include:

• Provide first class service to customers by acting as a first point of contact for any queries or requests by phone
• Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries
• Handing requests for information or changes to details quickly and securely
• Ensuring all information is recorded efficiently and accurately
• Deal with situations with care and empathy
• Putting the customer first at every opportunity

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

• Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
• Good attention to detail, with the ability to identify areas for improvement in the customer journey
• Strong communication skills, both verbal and written
• Understanding of Microsoft suite (Word, Excel, Outlook etc)

Benefits:

• Flexible benefits to suit your lifestyle, such as discounted shopping
• Great access to shops and restaurants
• Prime location in Edinburgh
• Close to public transport links
• First class support and training for all colleagues
• Opportunity for growth within the company
• Hybrid working approach (once initial onsite training has been completed)

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Our client require a Customer Service/ Administrator for busy Glenrothes based Carpet fitting business.

This will be temporary initially for 4-6 weeks but may be offered long term depending on business needs !

Duties include:

• Answer customer calls
• Booking in quotes
• Diary Management
• Answering customer queries through social media platforms ie Facebook
• General administration

This role will commence on Monday 25 August and proposed hours are 10-3pm Monday - Friday ( may be flexible ). Rate 12.50ph , Hybrid working will be offered to suit the candidate.

Please send CV and application over ASAP for consideration,

More About The Role
We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. 

We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. 

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service. 

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
li>Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department 
li>Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

How do we say thank you? 

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more?

Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.



About You
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

li>Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About The Company
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Company Name: Logic 360 Ltd

Job Opportunity: Customer Service Agent

Location: Edinburgh Airport

Employment Type: Temporary (Three Month Contract)

Working Shift Patterns: Varied across the calendar week (Includes a mix of midweek and weekend work)

Working Hours: Varied between 7am – 10pm (Mix of 8 or 10 shifts)

Salary: £14.41ph (Weekly pay)

About Us:

Logic 360 Ltd is a leading talent partner to multiple high-profile clients within the Car Rental industry. Committed to excellence and innovation, we pride ourselves on our dedication to deliver first-class services and solutions to our clients and candidates. Our team is built upon skilled professionals who thrive in a dynamic and supportive environment, supporting you with your job search, every step of the way.

Client-Specific Information:

We are representing an industry leading Car Rental company, who are operational in over 95 countries worldwide. They are actively onboarding suitable candidates to join their customer service team at one of their flagship branches based at Edinburgh Airport. This is a temporary contract (Three Months) aimed at supporting the operation during the busy summer peak. Our client prides themselves on offering an unparalleled customer service experience and are looking to strengthen their team to help with the increased demand.

Job Description:

We are currently seeking highly motivated, reliable and experienced Customer Service based personnel. You will be responsible for meeting and greeting customers on arrival, serving customers throughout their rental process and making sure their needs are met quickly and efficiently.

Key Responsibilities:

• Face to face customer interaction for the car rental process
• Upselling additional products and services
• Preparing and completing all necessary paperwork
• Provide a high level of customer service
• Check and access vehicle conditions

Requirements:

• Customer Service experience (Retail, hospitality etc)
• Competent using a variety of computer systems
• Able to provide an exceptional level of face to face customer service
• Able to work a mixture of early and late shifts, including weekends

Skills:

• Excellent communication skills (Verbal and written)
• Admin and computer skills
• Able to adapt to fast paced and challenging situations

What We Offer:

• Competitive salary
• Weekly pay (Every Friday)
• On going opportunities for professional development and career advancement
• A collaborative, inclusive and friendly work environment

How to Apply:

If you feel that you could thrive in a fast paced environment as a Customer Service Agent and would like to take the next step in your career, we want to hear from you! Please send your CV to (url removed) or apply through our website at Logic 360 Group – Recruitment done differently.

Equal Opportunity Employer:

Logic 360 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to receiving your application and learning more about how you can contribute to our team. Thank you for considering Logic 360 Ltd as your next career destination!

Please note that Logic 360 Ltd is a Recruitment Agency and Employment Business recruiting on behalf of our client.

Customer Service (Field Service) Engineer – Scotland (Central Belt)

Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme 

Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• Ensure material parts are processed in accordance with policy 
li>Maintain all test equipment, tools and company property in good and working order  li>Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met  li>Maintain good communications and team working with all Managers and Colleagues  li>Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times  li>Identify any opportunities to improve efficiency and effectiveness of team processes.  li>Complete personal administration and company mandatory training in a timely and accurate manner  li>Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

What do I need to qualify for this job?

• HNC/HND or equivalent in an Electrical/Electronic or other Engineering related field
• Previous Medical equipment experience not necessary as all relevant training will be provided.
• Ideally you will have previous field service experience where you have undertaken fault finding on electrical/electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information:

li>Area covered is largely but not exclusively Scotland
• A flexible approach to travel
• Essential training will be provided in our European and USA training centres.
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Siemens Healthineers has been Certified™ as a ‘great place to work 2024~25’. In addition to this, with our excellent apprenticeship program, we were ranked 79th by Rate my apprenticeship in 2024.

We are inspired to transform the way things are done – because we want what is the best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, please explore our website.

Can you help us meet, achieve and exceed our values? Help us embrace what is important to assist the company’s continual drive to move forward, innovate and lead the way. Be willing to ‘Listen first’ ‘Win Together’ ‘Learn Passionately’ ‘Step Boldly’ and ‘Own it’

Our Benefits:

• A competitive salary
li>Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Subsistence allowance to support daily meals
• Bonus and share scheme
• Access to our flexible benefits from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme
• Access to career development via apprenticeship levy to achieve external qualifications

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry, not react to it. That is why we will seek, implement and celebrate your best ideas in line with our strategy and ambitions.

We recognise that building a diverse workforce is critical to the success of our business. Strongly encouraging applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

Customer Service (Field Service) Engineer – Scotland (Central Belt)

Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme 

Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• Ensure material parts are processed in accordance with policy 
li>Maintain all test equipment, tools and company property in good and working order  li>Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met  li>Maintain good communications and team working with all Managers and Colleagues  li>Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times  li>Identify any opportunities to improve efficiency and effectiveness of team processes.  li>Complete personal administration and company mandatory training in a timely and accurate manner  li>Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

What do I need to qualify for this job?

• HNC/HND or equivalent in an Electrical/Electronic or other Engineering related field
• Previous Medical equipment experience not necessary as all relevant training will be provided.
• Ideally you will have previous field service experience where you have undertaken fault finding on electrical/electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information:

li>Area covered is largely but not exclusively Scotland
• A flexible approach to travel
• Essential training will be provided in our European and USA training centres.
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Siemens Healthineers has been Certified™ as a ‘great place to work 2024~25’. In addition to this, with our excellent apprenticeship program, we were ranked 79th by Rate my apprenticeship in 2024.

We are inspired to transform the way things are done – because we want what is the best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, please explore our website.

Can you help us meet, achieve and exceed our values? Help us embrace what is important to assist the company’s continual drive to move forward, innovate and lead the way. Be willing to ‘Listen first’ ‘Win Together’ ‘Learn Passionately’ ‘Step Boldly’ and ‘Own it’

Our Benefits:

• A competitive salary
li>Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Subsistence allowance to support daily meals
• Bonus and share scheme
• Access to our flexible benefits from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme
• Access to career development via apprenticeship levy to achieve external qualifications

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry, not react to it. That is why we will seek, implement and celebrate your best ideas in line with our strategy and ambitions.

We recognise that building a diverse workforce is critical to the success of our business. Strongly encouraging applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.