144 Customer Service jobs in Hampshire

• Investigate and resolve complex customer complaints and issues that have been escalated from frontline support.
• Communicate effectively with customers via phone, email, and chat, providing clear explanations and solutions.
• Liaise with internal departments and stakeholders to gather information and facilitate issue resolution.
• Document all customer interactions, actions taken, and outcomes in the CRM system with accuracy and detail.
• Identify root causes of recurring issues and provide feedback to management for process improvements.
• Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.
• Maintain a high level of product and service knowledge to effectively address customer inquiries.
• Empower customers by providing them with the necessary information and support to resolve their issues.
• Strive to de-escalate tense situations and transform potentially negative customer experiences into positive ones.
• Contribute to team goals and departmental objectives related to customer satisfaction and resolution times.
• Participate in training sessions to stay updated on product changes and service enhancements.

• Handle escalated customer inquiries and provide advanced technical support via phone, email, and chat.
• Diagnose and troubleshoot complex customer issues, offering effective and timely solutions.
• Guide customers through product features, troubleshooting steps, and issue resolution.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with Tier 1 support, technical teams, and other departments to resolve customer issues.
• Identify recurring customer issues and provide feedback for product and service improvements.
• Manage customer expectations and de-escalate challenging situations effectively.
• Ensure a high level of customer satisfaction through professional and courteous service.
• Stay up-to-date with product knowledge and support procedures.
• Contribute to the team's knowledge base by documenting solutions and best practices.

• Proven experience in a customer service role, preferably Tier 2 or technical support.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• Proficiency in using CRM software and other customer support tools.
• Ability to empathize with customers and handle difficult situations calmly.
• Self-motivated, organized, and able to work independently in a remote setting.
• Reliable high-speed internet connection and a suitable home office environment.
• Flexibility to work various shifts if required by the role.
• Strong attention to detail and ability to follow procedures.
• A genuine passion for helping customers and providing excellent service.

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £4,670, additional ,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

• Aviva Digi care + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £4,670, additional ,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Location: Portsmouth, PO6 4RS

Hours of work: 40

Contract Type: Permanent

The Global Service Centre provides a range of Helpdesk solutions to multiple clients, including reactive maintenance, facilities management, room bookings, and switchboard services.

As a Customer Service Administrator, you will play a key role in ensuring the effective and efficient operation of the 24x7x365 Service Centre. You will deliver high-quality Helpdesk services while maintaining excellent levels of customer satisfaction.

Job Description

In this role, you will action all Helpdesk requests received via telephone, email, or online submissions, ensuring all jobs are processed in line with agreed SLAs and priority response times. You will administer the CAFM system, keeping all information accurate and up to date, and liaise with site-based contacts to ensure jobs are completed and closed in a timely manner.

This position requires strong organisational skills, attention to detail, and a thorough understanding of customer service expectations, facilities management processes, and client requirements.

Key Responsibilities

• Action all Helpdesk requests via telephone, email, or online submission.
• Ensure all jobs are processed in line with agreed SLAs and priority response times.
• Administer the CAFM system, ensuring information is accurate and kept up to date.
• Liaise with site-based contacts to ensure jobs are closed off in a timely manner.
• Keep customers informed of job progress and any reasons for delays.
• Respond professionally and courteously to every customer, recording all requests accurately and prioritising work based on health, safety, business criticality, and customer expectations.
• Ensure timely management of complaints, maintaining efficient and professional communications with all parties.
• Provide clerical and administrative support, including managing email inboxes, customer satisfaction surveys, meeting room booking reports, courier requests, and any ad-hoc tasks as required.

Professional and Personal Competencies/Qualifications

• Outstanding active listening skills.
• Ability to effectively communicate at all levels, both verbally and in writing.
• High level of data input accuracy and speed.
• Excellent customer service orientation with a strong understanding of customer complaint handling.
• Confident and assertive telephone manner.
• Enthusiastic and effective team player.
• Flexible, with the ability to adjust working patterns according to business needs.
• Working knowledge of Microsoft Excel and Word.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do -

• Handling inbound customer calls, emails, and general enquiries.
• Providing accurate information about products, services, and company policies.
• Investigating and resolving customer complaints or issues promptly and efficiently.
• Processing customer orders, returns, and exchanges accurately.
• Maintaining up-to-date customer records and interaction logs.
• Liaising with other departments to resolve customer queries effectively.
• Seeking opportunities to upsell or cross-sell relevant products or services where appropriate.
• Contributing to a positive and supportive team atmosphere.

• Proven experience in a customer service or contact centre role.
• Excellent communication, interpersonal, and active listening skills.
• Strong ability to empathise with customers and resolve issues effectively.
• Proficient in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Good organisational skills and the ability to multitask.
• A polite, patient, and professional demeanour.
• Resilience and the ability to handle challenging customer interactions.

Key Responsibilities:

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What We Offer: