138 Customer Service jobs in Harrow

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Customer Service Representative

Bradford

6 month Contract

£157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £157 per day, paid via Umbrella
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 9:30am - 18:00pm
• Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
• 17th November start date!

What you will be doing

• Supporting our clients customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today!

Please note the start date for this role is Monday 17th November.

**This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.**

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

Customer Service Representative

We are currently advertising for a 12 month FTC/secondment in our Savings & Retirement and Equity Release teams. 

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office.  (Full time office working until after an initial training period of 6 months).

Salary from £24,570. Your salary will also increase as part of our new salary framework.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.

You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.

Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:

• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• Be compassionate and caring
• Have great communication skills and a real talent for making customers feel special
• Be a fantastic multi-tasker
• Be able to use your initiative to solve problems and create solutions that delight our customers
• Be good with words and numbers, and pay strong attention to detail
• Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.

Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.

This is an office based role.

Customer Interaction:

• Call Control - Engage with our existing customers, providing comprehensive information about our products and services
• Ability to influence and create engagement
• Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
• Conflict Management and de-escalation within remit of role

Communication Skills:

• Working cross functionally with departments within the business and building effective relationships
• Build rapport and maintain a positive relationship with customers throughout their interactions with us

Systems:

• Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
• Ensure customer records are updated and maintained accurately

Attention to detail:

• Handling high volume customer interactions within the contact centre effectively while maintaining high standard of quality and customer satisfaction requirements
• Ability to identify opportunities to deliver revenue for the business along with high customer service ratings
• Effectively manage time and resources to address queries efficiently without compromising quality.
• Data Entry - Capturing and maintaining customer records and details

Proactivity:

• Work to departmental and organisation targets whilst working individually and as a core team member
• Seek upselling opportunities
• Support our drive to proactively deliver the highest customer satisfaction scores.
• Problem Ownership:
• Ability to prioritise specific cases based on information provided by customer, handling these effectively and finding bespoke solutions to the customers’ needs

Requirements

The successful candidate will have excellent communications skills with a positive attitude.

Previous experience in a call centre environment is advantageous but not mandatory.

You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme
• Opportunities for career growth and development
• Culligan Product discount
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs – Your wellbeing is important to us
• Enhanced maternity leave and paternity leave
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Free Parking
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms

Our client is a privately owned GSSA with a strong focus on their customers, staff, airlines, and partners, for whom they constantly strive for industry innovation and advancement. Their people are their strongest assets, and they promote and enjoy a family culture around the globe. Established partnerships with more than 34 airlines across 30 countries, this organization is experiencing significant growth and hence they are keen to hire new Cargo Customer Service Executives to help support this.

You will be working within an established GSA Reservations team with your key focus on delivering an exemplary level of customer service experience through acceptance and management of bookings and customer service functions. Working Monday to Friday 9am – 5.30pm and based at their offices in London Heathrow.

Responsibilities: -

• Manage complete end-to-end booking process.

• Interface with UK freight forwarders, overseas offices, interline partners, GHAs.

• Keep in-house and airline system up to date, including full data capture.

• Oversee and manager Pre Bookings.

• Act as main contact through both customer calls and emails.

• Manage capacity control and priorities.

• Respond to requests for tracking information & post flights.

• Coordinate service recovery to protect customer experience.

• Provide booking list to Ground Handling Agents and pre-alert outstations.

Skills and Experience: -

• Ideally you will have Airline, GSSA or Freight Forwarding experience.

• Have outstanding customer service skills and good understanding of the cargo market.

• Ability to work in a robust environment, handling multiple initiatives and prioritize workload.

• Autonomy in the role and capacity management.

• Must be articulate and possess good interpersonal skills.

• Competences in IT programs, strong analytical skills, planning and organization.

David Charles Associates is a Recruitment Business and Agency.

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement