72 Customer Service jobs in Hartlepool

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

• Leading, motivating, and coaching a team of customer service representatives to achieve performance targets.
• Monitoring team performance, providing regular feedback, and conducting performance reviews.
• Handling escalated customer inquiries and resolving complex issues effectively and efficiently.
• Ensuring adherence to company policies and procedures, and maintaining high standards of customer service.
• Identifying training needs and developing programs to enhance team skills and product knowledge.
• Analyzing customer feedback and service metrics to identify areas for improvement.
• Implementing new processes and strategies to enhance customer satisfaction and loyalty.
• Collaborating with other departments to ensure a seamless customer experience.
• Maintaining a positive and supportive team environment.
• Reporting on team performance and key customer service metrics to management.

• Lead, coach, and motivate a team of customer service advisors to achieve performance targets and uphold service standards.
• Handle escalated customer queries and complex issues, providing effective resolutions.
• Monitor team performance through call monitoring, feedback, and performance metrics, identifying training needs.
• Develop and deliver training programs to enhance the skills and knowledge of the customer service team.
• Implement and enforce company policies and procedures related to customer service.
• Contribute to the development and improvement of customer service processes and workflows.
• Manage team schedules, ensuring adequate coverage and efficient resource allocation.
• Foster a positive and collaborative team environment, promoting a customer-centric culture.
• Analyse customer feedback and service data to identify trends and recommend improvements.
• Liaise with other departments to resolve customer issues and ensure seamless service delivery.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team lead capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and coaching abilities.
• Familiarity with customer service software and CRM systems.
• Ability to handle escalated customer issues with professionalism and efficiency.
• A strong commitment to customer satisfaction and service excellence.

• Lead, coach, and mentor a team of remote customer service representatives to achieve performance targets.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Handle escalated customer inquiries and complex issues with professionalism and efficiency.
• Develop and implement strategies to improve customer satisfaction and retention.
• Ensure adherence to company policies, procedures, and service level agreements (SLAs).
• Train new team members and provide ongoing development opportunities for the existing team.
• Analyse customer feedback and service data to identify trends and areas for improvement.
• Collaborate with other departments to resolve customer issues and enhance the overall customer journey.
• Manage team scheduling, workload distribution, and resource allocation.
• Foster a positive and productive team environment, promoting collaboration and continuous improvement.
• Stay up-to-date with product knowledge and industry best practices in customer service.
• Report on key performance indicators (KPIs) to senior management.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent leadership, coaching, and motivational skills.
• Strong understanding of customer service principles and best practices.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency with CRM software and customer service platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Experience in analyzing customer service data and generating reports.
• A passion for delivering outstanding customer experiences.
• Ability to adapt to a fast-paced and evolving work environment.
• High school diploma or equivalent; a degree in a related field is a plus.