1696 Customer Service jobs in Hartley Wintney

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best, then THIS is the place for you!

Background checks: Due to the nature of some of the roles and the customer information you will have access to in your role, we may work with you to secure CTC-level Govt. securi.

WHJS1_UKTJ

Job Title: Customer Service Representative

Location: Reading

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or n.

WHJS1_UKTJ

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

• Conducting satisfaction surveys with franchisee owners over the phone 
• Asking effective questions to gather valuable insights and feedback
• Recording and managing survey responses using spreadsheets
• Reviewing and interpreting data to identify key themes and trends
• Maintaining a high level of professionalism and excellent customer service throughout

• Strong communication skills with a confident telephone manner
• Excellent questioning and probing skills
• Proficient in Microsoft Excel (or similar spreadsheets)
• Ability to read, interpret, and work with data
• Previous experience in a customer service or survey-based role desirable

Location: Basingstoke - Hybrid
Hours: Full-time
Contract Type: Temporary - 4 - 6 Months

Overview:

We're currently seeking a proactive and personable Customer Service Advisor to support a busy service team on a temporary basis. This is a great opportunity for someone with strong communication skills and a passion for helping people to gain experience in a fast-paced, customer-focused environment.

What You'll Be Doing

• Responding to incoming customer enquiries via phone and email, ensuring each interaction is handled with care and professionalism.
• Gathering relevant information to resolve queries efficiently and accurately.
• Logging all customer interactions clearly and thoroughly in internal systems.
• Processing service requests and claims in line with internal guidelines.
• Explaining product or service details in a clear and easy-to-understand manner.
• Escalating complex issues to the appropriate team when necessary.
• Maintaining a high level of attention to detail to ensure compliance and accuracy.
• Working collaboratively with colleagues to meet team targets and service levels.
• Taking ownership of your own learning and development during the assignment.

What We're Looking For:

• Previous experience in a customer service, contact centre, or administrative role.
• Confident communicator with a friendly and professional telephone manner.
• Strong written communication skills and attention to detail.
• Comfortable using computer systems and Microsoft Office applications.
• Ability to manage your time effectively and work well under pressure.
• A team player who is also capable of working independently.

Why Apply?

• Gain valuable experience in a supportive and structured environment.
• Develop transferable skills in customer service, communication, and administration.
• Opportunity to work with a well-established organisation.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Due to our continued success, we now require a Customer Service Administrator to join our team asap on a short term contract basis. However, the role may become permanent should this be of interest but we are happy to consider those applicants only seeking temporary work. You could be a University graduate seeking work or simply be in between jobs.

Working for a well known online retail brand, you will be assisting with a mixture of customer service tasks both administrative and over the phone/email. Working Mon to Fri 8.30am to 5pm on site at our Frimley office. We offer weekly pay, free onsite parking and a modern and friendly team environment.
Duties for the role will include:-
Taking inbound customer service calls and responding to resolve queries or provide customer information.
Answering incoming emails from customers regarding their orders and our products.
Placing orders onto the system and processing payments.
Making outbound calls to customers who have not completed their online order fully
Assisting with customer service and administration for our other brands in the business.
General office admin and support as required to ensure customer service is maintained to the highest level and all data and documents are correct.
Working across our in house systems so you should be a confident user of the PC and Microsoft packages too.

You should have previous customer service experience, ideally gained within an office environment but it could be from a retail or hospitality role. You should have a confident telephone manner dealing with inbound and outbound calls. Excellent communication skills, verbal and written with accurate admin skills. Good PC skills and be quick to learn.

In return we can offer the opportunity to start week asap on an initial 2 – 3 month basis, weekly pay, paid holiday accrual and free onsite parking.
Please submit your CV asap for immediate consideration.

Customer Service Advisor (Office Based)
Location: On site, Ringwood (BH24 1EX)
Pay Rates: 12.30 p/h
Hours: 37.5 per week working 5 days out of 7 (including weekends)


We're looking for customer-focused, energetic individuals who are passionate about delivering exceptional service. Our team is empowered to make decisions that leave every customer feeling satisfied. If you share that passion and want to be part of a team that truly makes a difference, this opportunity is for you.

You'll be part of a dynamic customer service environment where every interaction matters. Whether it's via phone, email, live chat, or social media, you'll be helping customers place orders, recommend products, and resolve queries related to deliveries and dispatches. Your communication skills and ability to represent the brand voice will be key in ensuring every customer experience is thoughtful and personalised.

Main Responsibilities:

Meet efficiency, adherence, and quality standards
Achieve individual KPIs
Deliver results while considering cost-effective solutions
Handle inbound calls, emails, and live chats to meet service level targets
Make outbound calls to follow up on queries or support service campaigns
Provide support across different areas of the contact centre as needed

Skills & Experience

Essential:

Strong written and verbal communication skills
Ability to engage and motivate through written interactions
Results-driven with a track record of meeting KPIs
Skilled in resolving customer issues while maintaining service excellence
Proactive in suggesting improvements to processes
Intermediate proficiency in MS SharePoint, Excel, Word, and Outlook

Desirable:

Experience mentoring or coaching team members
Familiarity with systems such as Elucid and Vocalcom
Understanding of call centre compliance and GDPR standards
Written Communication - Email & Live Chat

Ideal candidates will have:

Professional, empathetic, and clear written communication
Ability to troubleshoot and resolve issues effectively in writing
Adaptable tone to suit various audiences while maintaining brand consistency
Capacity to manage multiple chat conversations with attention to detail
Ability to personalise template responses for a positive customer experience

Extensive training is provided before handling live contacts, with ongoing support throughout. A strong customer service ethic and a drive to meet personal targets are essential for success in this role.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Respond to customer inquiries via phone and email
• Dealing with an inbound call in a fast-paced environment
• Assist customers with varied queries and do your best to resolve as a 1st fix solution
• Maintain accurate customer records and document all interactions
• Collaborate with other departments to resolve customer issues promptly
• Ensure customer satisfaction through positive, professional interactions
• Liaise with engineers where necessary
• Stay up to date with product knowledge, regulations and company policies