206 Customer Service jobs in Hazelslade

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software, hardware, and online platforms.
• Guide customers through troubleshooting steps, providing clear and concise instructions.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.

• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
• A strong desire to learn and adapt to new technologies and products.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required; further education or certifications are advantageous.

BT Customer Service Advisor

Location: Three Snowhill, Snowhill Queensway, Birmingham, B4 6GA

Pay Rates: £13.42 to £31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 01/12/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

As a Client Support Manager, you’ll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.

You won’t just be processing paperwork - you’ll be part of a team that values relationships, precision, and customer trust. You’ll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It’s a role where your organisational strengths and people skills will shine.

What you’ll get:

• A supportive team environment with training and guidance always available
• Flexibility with a mix of office time and some homeworking
• Opportunity to progress and develop your career within the business
• Generous holiday allowance, plus pension and performance bonus opportunities

You’ll be the calm and reliable point of contact for customers, lenders, and solicitors — the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.

Your key responsibilities will include:

• Managing lending cases from approval through to completion
• Communicating funding conditions clearly and helping customers meet them
• Liaising with multiple stakeholders to ensure smooth progress
• Keeping compliance records accurate and up to date
• Preparing and submitting applications to lenders
• Supporting the wider team with strategic initiatives and customer service excellence

What we’re looking for:

We don’t expect you to have everything from day one — training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you’re naturally proactive, love keeping things in order, and can keep calm under pressure, you’ll succeed here.

• Strong communication skills and the ability to build rapport quickly
• A problem-solving mindset with attention to detail
• Organisational and time management skills to handle varied workloads
• Knowledge of lending products or financial services (an advantage, but not essential)
• A team-focused approach with plenty of initiative

Role Details:

• Hours: 35 per week
• Salary: £26k - £32k DOE
• Benefits: Company pension, 6 weeks’ holiday + bank holidays, laptop/phone/systems provided
• Location: Cheadle, Staffs, with some homeworking flexibility

We are seeking a proactive and organised Customer Service Coordinator to join our dynamic team. This role is ideal for someone with experience in scheduling appointments for field engineers and managing customer communications related to machine repairs and servicing.

Key Responsibilities:

• Handle incoming customer enquiries via phone and email in a professional and courteous manner
• Schedule and coordinate appointments for engineers to carry out machine repairs and maintenance
• Liaise with engineers to ensure availability and efficient route planning
• Maintain accurate records of service requests, appointments, and customer interactions
• Provide timely updates to customers regarding appointment status and engineer arrival times
• Work closely with internal teams to ensure parts and resources are available for scheduled jobs
• Resolve customer issues and escalate where necessary to ensure high levels of satisfaction

Requirements:

Proven experience in a customer service role, ideally within a technical or engineering environment

• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Ability to work under pressure and manage multiple tasks simultaneously
• Familiarity with scheduling software or CRM systems is a plus
• A team player with a positive attitude and a commitment to delivering outstanding service

The Benefits:

• Competitive salary with annual bonus scheme.
• Bunzl 'Save as you Earn' Sharesave scheme – buy Bunzl shares at a discounted price.
• 28 days holiday per annum (including bank holidays) & holiday purchase scheme.
• Company sick pay scheme.
• Company personal pension plan with free x3 free life assurance scheme.
• Comprehensive training, career development and advancement opportunities.
• Complete range of high street discounts, discounted gym memberships, etc.
• One day's paid time off per annum to undertake voluntary work.

Equal Opportunities:

We are an equal opportunity employer and Disability Confident Committed and welcome applications from individuals of all backgrounds, experiences, and perspectives. If you require any accommodations or adjustments during the application process, please let us know.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee stock purchase plan
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Application question(s):

• What experience do you have managing customer queries and booking in services to attend them to resolve their query?

Work Location: In person

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively and efficiently.
• Process orders, returns, and exchanges according to company procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Gather customer feedback and report it to the relevant departments for service improvement.
• Collaborate with team members to share knowledge and best practices.
• Adhere to all company service standards and performance targets.
• Assist with administrative tasks related to customer service operations.
• Contribute to a positive and supportive team environment.
• Continuously enhance product knowledge to provide informed assistance.
• Escalate complex issues to senior team members when necessary.

• Previous experience in a customer service or call centre role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with customers.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using computer systems, including CRM software and MS Office.
• Good problem-solving and decision-making abilities.
• Ability to multitask and manage time effectively.
• Reliable and punctual with a strong work ethic.
• Ability to work independently and as part of a team.
• Adaptability to changing customer needs and company procedures.
• A positive and resilient attitude.

• Handle inbound customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve customer issues and complaints with a focus on customer satisfaction and retention.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed customer records and update information in the CRM system.
• Provide product information and technical support to customers.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Collaborate with internal teams to ensure customer issues are resolved promptly.
• Contribute to team goals and objectives, aiming for high performance in key customer service metrics.
• Adhere to company policies and procedures in all customer interactions.
• Provide feedback to management on customer service trends and product issues.

• Previous experience in a customer service or call centre role is essential.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM systems and other customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good IT skills, including Microsoft Office Suite.
• A proactive attitude and willingness to go the extra mile for customers.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work a hybrid schedule, balancing remote and in-office days.
• A commitment to providing outstanding service and representing the company positively.

As a Client Support Manager, you’ll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.

You won’t just be processing paperwork - you’ll be part of a team that values relationships, precision, and customer trust. You’ll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It’s a role where your organisational strengths and people skills will shine.

What you’ll get:

• A supportive team environment with training and guidance always available
• Flexibility with a mix of office time and some homeworking
• Opportunity to progress and develop your career within the business
• Generous holiday allowance, plus pension and performance bonus opportunities

You’ll be the calm and reliable point of contact for customers, lenders, and solicitors — the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.

Your key responsibilities will include:

• Managing lending cases from approval through to completion
• Communicating funding conditions clearly and helping customers meet them
• Liaising with multiple stakeholders to ensure smooth progress
• Keeping compliance records accurate and up to date
• Preparing and submitting applications to lenders
• Supporting the wider team with strategic initiatives and customer service excellence

What we’re looking for:

We don’t expect you to have everything from day one — training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you’re naturally proactive, love keeping things in order, and can keep calm under pressure, you’ll succeed here.

• Strong communication skills and the ability to build rapport quickly
• A problem-solving mindset with attention to detail
• Organisational and time management skills to handle varied workloads
• Knowledge of lending products or financial services (an advantage, but not essential)
• A team-focused approach with plenty of initiative

Role Details:

• Hours: 35 per week
• Salary: £26k - £32k DOE
• Benefits: Company pension, 6 weeks’ holiday + bank holidays, laptop/phone/systems provided
• Location: Cheadle, Staffs, with some homeworking flexibility

We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

• Experience in a client-facing or service desk role (desirable, not essential)
• Great communication skills – written and verbal
• Strong organisation and time management
• A team player who can build positive relationships with colleagues and clients
• Passion for delivering excellent service
• Confident with Microsoft Office (Word, Excel, Outlook etc.)
• ITIL awareness would be a bonus, but not essential

Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What’s on offer

• Competitive Salary
• Hybrid working (home and office)
• Private medical insurance (after probation)
• Pension scheme (matched up to 5%)
• Life cover
• Shopping discounts and wellbeing support
• Cycle to Work scheme + shower facilities at the city office
• Company-paid travel and accommodation for training/meetings when needed

Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.