153 Customer Service jobs in High Wycombe

Broadband Advisor - £28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

• Be the first point of contact for customer enquiries via phone and email
• Manage orders, returns and replacement equipment
• Onboard new customers and oversee smooth installations
• Resolve complaints with professionalism and care
• Liaise with internal teams to ensure seamless service delivery

What we're looking for:

• Experience in customer service, administration or operations
• Clear and confident communication skills
• Strong organisational abilities and attention to detail
• Comfortable using systems to manage customer records and orders
• A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide detailed information about products, services, and policies.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer service processes and customer experience.
• Gather customer feedback and report on trends and common issues.
• Assist with training and mentoring new customer service representatives.
• Contribute to team goals and objectives.
• Represent the company in a positive and professional manner at all times.

• Proven experience in a customer service role, preferably in e-commerce or retail.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to remain calm and patient under pressure.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; some college coursework is a plus.
• Adaptability and willingness to learn new processes and systems.
• A genuine passion for providing outstanding customer service.

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.

Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.

This is an office based role.

Customer Interaction:

• Call Control - Engage with our existing customers, providing comprehensive information about our products and services
• Ability to influence and create engagement
• Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
• Conflict Management and de-escalation within remit of role

Communication Skills:

• Working cross functionally with departments within the business and building effective relationships
• Build rapport and maintain a positive relationship with customers throughout their interactions with us

Systems:

• Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
• Ensure customer records are updated and maintained accurately

Attention to detail:

• Handling high volume customer interactions within the contact centre effectively while maintaining high standard of quality and customer satisfaction requirements
• Ability to identify opportunities to deliver revenue for the business along with high customer service ratings
• Effectively manage time and resources to address queries efficiently without compromising quality.
• Data Entry - Capturing and maintaining customer records and details

Proactivity:

• Work to departmental and organisation targets whilst working individually and as a core team member
• Seek upselling opportunities
• Support our drive to proactively deliver the highest customer satisfaction scores.
• Problem Ownership:
• Ability to prioritise specific cases based on information provided by customer, handling these effectively and finding bespoke solutions to the customers’ needs

Requirements

The successful candidate will have excellent communications skills with a positive attitude.

Previous experience in a call centre environment is advantageous but not mandatory.

You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme
• Opportunities for career growth and development
• Culligan Product discount
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs – Your wellbeing is important to us
• Enhanced maternity leave and paternity leave
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Free Parking
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

• Leading, coaching, and motivating a team of customer service representatives to achieve service excellence.
• Developing and implementing customer service policies and procedures to ensure consistent and high-quality support.
• Monitoring customer service performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and identifying areas for improvement.
• Handling escalated customer complaints and resolving complex issues in a timely and professional manner.
• Training new customer service agents on products, services, and customer interaction best practices.
• Managing the customer service schedule and ensuring adequate coverage across all support channels.
• Collaborating with other departments (e.g., Sales, Product Development) to address customer feedback and improve overall customer satisfaction.
• Implementing and optimizing customer service tools and technologies (e.g., CRM, helpdesk software).
• Analyzing customer feedback and identifying trends to provide insights for product and service enhancements.
• Ensuring compliance with company standards and customer service best practices.

• Proven experience as a Customer Service Manager or similar leadership role.
• Demonstrated ability to lead and develop a high-performing customer service team.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service principles and best practices.
• Experience with customer service software and CRM systems.
• Ability to analyze data and generate reports on customer service performance.
• Strong organizational and time management skills.
• A passion for delivering exceptional customer service and building customer loyalty.
• Flexibility to work effectively in a hybrid model.

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

Service Manager - Frimley, Surrey.

Due to the continued growth at ACL (Alarm Communication Limited), we have a requirement for an additional Service Manager to join our established team at our main offices in Frimley Surrey.

You will work within one of our Key Account Divisions, which look after a selection of Key Accounts made up of several prestigious large-scale commercial properties, ranging across the Commercial, Education, Healthcare, Hospitality and Stadia sectors.

This position is a people management role, with the office based service delivery administration team within your division reporting to you.

Basic Salary – £40,000 - £6,000 - DOE

Overtime, Travel Time & Call-out

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

What this role will look like

• Working directly alongside the Contract Managers (Technical Account Manager) within your Division and acting as a vital, personable, and responsive point of contact for our clients and their estates/security teams onsite.
• Responsible for all planned maintenance works, reactive callouts, and monitoring critical Remedial repairs.
• Preparing service reports before meeting key accounts and completing any client-specific requests, including tailoring our reporting to suit their needs.
• Regularly meeting clients alongside the relevant Contract Manager to deliver Service-related information and reports whilst building and nurturing strong client relationships.
• Pricing all new Service Contracts, monitoring annual financial performance for each contract, and pricing all renewals.
• Auditing Maintenance Contract Asset Data and escalating any concerns to the Contract Manager.
• Regularly reviewing Maintenance activities, Callouts, Asset Failures, and system compliance and ensuring that we meet or exceed all clients’ SLAs.
• Ensure that all planned maintenance works are raised on time and work with the Service Coordinators and the Contract Manager to allocate labour resources efficiently.
• Monitoring the financial performance of the Service Team and ensuring that all works are approved for invoiced on time each month.
• Build relationships of trust through open and honest communication with clients, suppliers, and colleagues.
• Oversight for all ARC Connections within the division. Completing all initial setups, renewals and monitoring and reporting on all police and fire brigade attendances.

Requirements

Who We're Looking For:

• Proven customer support experience
• Strong phone manner, conflict-handling skills, and exceptional active listening
• Strong problem-solving skills and ability to work well under pressure.
• Excellent communication skills, both verbal and written.
• Solid technical knowledge and understanding of various systems.
• Ability to work independently as well as part of a team.
• Attention to detail and ability to complete work accurately and efficiently.
• Professional and customer-oriented approach.

Benefits

• Basic Salary – £ subject to experience
• Overtime, Travel Time & Call-out
• Aviva Pension
• Life Assurance 4x Salary
• 22 Days Paid Holidays plus Bank Holidays
• Paid Candidate Referral Scheme – up to £1 00 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Free, secure, onsite parking
• Development and progression opportunities

A Little More About Alarm Communications

Alarm Communications Limited (ACL), a specialist division of Marlowe Fire & Security Group, installs and maintain intelligent building systems that allow our clients to keep the people that rely on them safe from harm and secure their businesses' future. Working across our three core service; Fire & Life Safety systems, Securitysystems,and Building Energy Management systems.

Marlowe Fire & Security Group is the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customer's property and people. Consisting of established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection.

Our Business Includes:

• Alarm Communications - acl.uk.com
• Clymac - clymac.co.uk/
• FAFS Fire & Security - fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression - marlowefireandsecurity.com
• Morgan Fire Protection - morganfire.co.uk
• Marlowe Smoke Control - marlowe-aov.co.uk
• Marlowe Fire & Security - marlowefireandsecurity.com

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.