1658 Customer Service jobs in Holmes Chapel

Customer Service Representative

Location: Swinton

Hours: Full-time, 40 hours/week

Shift: Monday to Thursday, 8:00am - 4:45pm

Friday, 8:00am - 3:30pm (30-minute lunch break)

Hourly Rate: £12.25

Department: Supply Chain

Reports to: Customer Service Team Leader

Join Our Team

Are you passionate about delivering excellent service and ensuring smooth operations between departments? We're looking for a proactive Customer Service Representative to be the vital link between our Supply Chain and Sales teams-ensuring our customers receive exceptional service every step of the way.

What You'll Be Doing:

Supply Chain Support

• Act as the main liaison between Supply Chain, Sales, and the customer.
• Process and track orders using internal systems (e.g., SAGE, Zoho, Excel).
• Monitor stock levels, delivery schedules, and identify potential disruptions.
• Use system data to support resolution of any supply-related issues.

Customer Service Excellence

• Handle enquiries regarding stock availability, order updates, and deliveries.
• Ensure timely delivery by proactively managing workflow through system tools.
• Maintain accurate records of customer interactions.
• Work with internal teams to resolve recurring customer concerns.

Sales Team Support

• Provide Sales with supply insights to manage customer expectations.
• Assist with special customer requirements such as priority shipments or custom orders.

Process Improvement

• Help streamline internal processes for order management and customer service.
• Use data analysis to identify areas for improvement.
• Take part in cross-functional projects to improve efficiency and customer experience.

What You'll Bring:

• Strong written and verbal communication skills.
• Good organisational abilities and a knack for prioritising tasks.
• Comfortable using Microsoft Office (especially Excel and Word).
• Able to work calmly under pressure and focused on delivering solutions.
• A people-first mindset with a strong sense of doing the right thing.

Qualifications & Experience:

• Minimum of GCSEs or equivalent.
• Experience in customer service, sales support, or logistics is a plus-but not essential.
• Relevant coursework in business admin, customer service or logistics is an advantage.

What We Offer:

• A collaborative, friendly team environment.
• Opportunities for learning and development.
• Stable full-time hours with a healthy work-life balance.
• PPE and full training provided.

Please aply only if have relevante experience. 

• Respond promptly and professionally to customer inquiries via various communication channels.
• Resolve customer issues, complaints, and escalations in a timely and satisfactory manner.
• Process customer orders, returns, and exchanges accurately.
• Maintain customer records and update CRM systems with interaction details.
• Provide product and service information to customers.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Collaborate with internal teams to resolve customer issues effectively.
• Adhere to company policies and procedures regarding customer service.

• High school diploma or equivalent; further education or certification is a plus.
• Proven experience in customer service, preferably in the retail sector.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Strong empathy and patience when dealing with customers.
• Ability to work collaboratively in a hybrid team environment.

The Role:

Based in our Manchester office, in Macclesfield, and reporting to the Customer Service Manager, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance team. The hours are Monday to Friday 8.30 am to 5.00pm

You will provide a key interface with the customer, supporting all aspects of the customer care process for a number of our brand specialities,  namely Cardiac Services, Synapse Medical and M.E.D Surgical.

Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

Key Responsibilities:

• Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
• Proactively and professionally respond and manage customer calls/queries
• Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with the procurement department on deliveries
• Provide customer Quotations in a timely manner and to a professional standard.
• Support the Heads of Sales, Business Unit Leaders and their team of Clinical Sales Specialists in managing key customer accounts
• Create sales reports and price listings on an ad hoc basis for the Clinical Sales Team
• Actively contribute to a very fast-paced pasted positive team environment.
• Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI’s
• Be committed to learning and developing extensive product knowledge in order to provide correct and timely information to clients and customers
• Ensure that excellent quality service is delivered, ensuring all correspondence is dealt with in a timely manner in accordance to targets
• Multitasking on your daily workload ensuring follow-up on your individual caseload
• Ability to undertake additional duties that may be assigned from time to time, for various business projects.

Key Skill & Experience:

• 2-3 years experience in a Customer Service Role is essential, preferably in a Healthcare environment
• Previous experience working within a medical device/pharmaceutical regulatory environment, an advantage
• Knowledge and experience of all aspects of the role as outlined
• Exceptional ability to meet and exceed customers’ expectations
• Deliver measurable results, make and meet commitments
• Proven track record of achieving and exceeding set KPI’s and targets
• Attention to Detail, ensuring work is executed accurately and completely
• Demonstrates energy, real initiative and ability to work independently
• Track record in contributing to high-performance teams.
• Strong interpersonal skills with a collaborative and team approach
• Professional and effective Communicator, written and oral. Strong telephone skills.
• Excellent organisation and planning skills
• Comfortable with ambiguity and flexible to adapt within a change environment
• Demonstrate resourcefulness to deliver a high-quality service
• Strong administrative and IT/computing skills is a must
• Previous experience of working with Navision or Microsoft Business Central, an advantage
• Microsoft Excel knowledge essential. Description of work completed in Excel and proficiency level required

Uniphar Medtech comprises 10 businesses across 21 markets and is the medical device arm of the Uniphar Group.

Uniphar Medtech represents global leading medical device manufacturers across a multitude of specialities. We train, we educate, and we support our customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.

We are more than a distributor; we are a total solutions provider. Each of our businesses compete under their individual brand identity and respective specialities. Uniphar Medtech is the umbrella structure for all 10 brands and in addition incorporates our centralised support functions across Quality and Compliance, Logistics, Warehousing, Operational Excellence, Marketing, HR, Finance & IT. Business website:

Uniphar Medtech is a Division of the Uniphar Group.

Your new company
A globally recognised manufacturing company are currently seeking a motivated Customer Service professional to join one of their established teams on a 6-month temporary basis. Working within a large and skilled team, you will have ample support around you!
Your new role
As a Customer Service Representative, you will manage the order processes from initial enquiry through to completion. This will include; liaison with suppliers/warehouses/planning to ensure cost efficiency and stock availability, monitoring orders and ensuring customers are kept up to date throughout the process, preparing export documentation, invoicing and ad hoc project work. As this team covers the EMEA region, European languages are advantageous, but not essential. You will be managing high volume and high order value via SAP.
What you'll need to succeed
You will have experience in a highly customer-focused role, ideally within a fast-paced manufacturing organisation. You will be able to prioritise your workload and react quickly in a changing environment. You will have a good understanding of order processing and knowledge of export is desired. You will be able to communicate excellently, both written and verbal, and be able to use Microsoft Office to a high standard as well as be entirely comfortable with technical ERP and CRM databases. SAP experience is preferred, but other systems will be considered.
What you'll get in return
You will get the opportunity to work for a highly reputable business in the local area on a full-time temporary basis, receiving an hourly rate of 16.50 - 20ph depending on industry and system experience! Plenty of on-site parking is available, and you are able to work from home 1 day per week post training.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns.
• Process orders, returns, and exchanges according to company procedures.
• Maintain customer records and update account information accurately.
• Identify and escalate priority issues to the appropriate department.
• Gather customer feedback and provide insights to improve services.
• Achieve key performance indicators (KPIs) such as customer satisfaction and response times.
• Adhere to all company policies and procedures.