1229 Customer Service jobs in Horsham

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

WHJS1_UKTJ

Job Title: Customer Service Executive

Location: Crawley

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-w.

WHJS1_UKTJ

Are you ready to embark on an exciting journey in customer service? Do you thrive in fast-paced environments where your skills can truly shine? How would you like to assist customers while achieving fantastic sales targets? We are currently looking for a Customer Service Representative Sales to join our busy team in Westerham!

Hours of Work: Full-time, permanent position

As a Customer Service Repre.

WHJS1_UKTJ

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

Due to our continued success, we now require a Customer Service Administrator to join our team asap on a short term contract basis. However, the role may become permanent should this be of interest but we are happy to consider those applicants only seeking temporary work. You could be a University graduate seeking work or simply be in between jobs.

Working for a well known online retail brand, you will be assisting with a mixture of customer service tasks both administrative and over the phone/email. Working Mon to Fri 8.30am to 5pm on site at our Frimley office. We offer weekly pay, free onsite parking and a modern and friendly team environment.
Duties for the role will include:-
Taking inbound customer service calls and responding to resolve queries or provide customer information.
Answering incoming emails from customers regarding their orders and our products.
Placing orders onto the system and processing payments.
Making outbound calls to customers who have not completed their online order fully
Assisting with customer service and administration for our other brands in the business.
General office admin and support as required to ensure customer service is maintained to the highest level and all data and documents are correct.
Working across our in house systems so you should be a confident user of the PC and Microsoft packages too.

You should have previous customer service experience, ideally gained within an office environment but it could be from a retail or hospitality role. You should have a confident telephone manner dealing with inbound and outbound calls. Excellent communication skills, verbal and written with accurate admin skills. Good PC skills and be quick to learn.

In return we can offer the opportunity to start week asap on an initial 2 – 3 month basis, weekly pay, paid holiday accrual and free onsite parking.
Please submit your CV asap for immediate consideration.

We are seeking an experienced and proactive Customer Services Manager to lead the customer care team. The ideal candidate will manage customer service operations, ensuring high levels of satisfaction, timely resolution of issues, and excellent communication with clients.

Key Responsibilities:

• Lead the customer service team to resolve issues efficiently and professionally
• Act as the main point of contact for clients regarding any concerns
• Coordinate with wider teams when required
• Monitor and report on customer service KPIs
• Look into trends and report back to senior management
• Develop and implement customer service improvement initiatives
• Work closely with the Head of Customer Service
• Analyse and look into specific data
• Run daily reports on findings
• Guide and support the customer care team

Requirements:

• Proven experience in a customer service role
• Have management experience
• Strong understanding of processes and resolutions
• Excellent communication, negotiation, and leadership skills
• Ability to handle complaints professionally and empathetically
• IT proficient in CRM systems and Microsoft Office

Please apply for more information on this great contract position.

We're looking for a reliable and proactive Customer Service Advisor to join a growing team. This is a key role combining customer service and administrative duties to ensure smooth day-to-day operations.

You'll be the first point of contact for client enquiries, assist with payments, manage account data, and help keep the office running efficiently.

Key Responsibilities for the Customer Service Advisor:

• Respond to inbound phone calls and email enquiries in a timely and professional manner
• Provide accurate information and assistance to clients, escalating issues where necessary
• Process client payments over the phone
• Set up new user accounts and maintain accurate client records
• Monitor and troubleshoot issues with devices such as SIMs when needed
• Perform data entry and general admin tasks
• Support internal teams with day-to-day operations
• Help maintain organised systems and ensure smooth office processes

Key skills for the Customer Service Advisor:

• Experience in a similar office-based admin or customer service role
• Strong communication skills, both written and verbal
• High attention to detail and good time management
• Confident using Microsoft Office and open to learning new systems
• Self-motivated and comfortable working independently
• Friendly, professional, and solution-focused attitude
• A team player who's willing to assist where needed

Own transport is essential due to limited public transport access to the office

Location:  Horsham (On-Site)

Job Summary

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Personal Specification:

- Good organisational and planning skills

- Ability to work under pressure to tight deadlines

- A positive, can do attitude

- Great attention to detail

- A team player with interpersonal and collaboration skills

- Able to demonstrate prioritisation skills when multi-tasking

- Customer focussed role

- Pleasant telephone manner

- Ability to work collaboratively with third parties to supply consumable items

- Strong IT literacy and a keen interest in exploring AI and automation solutions

- Entry-level role, no previous experience required

Some key responsibilities:

- Collecting and inputting accurate meter readings from a variety of sources

- ProACTive identification of customer consumable requirements

- Key stakeholder in the implementation of the EDI ordering system

- Identification of unusual patterns of consumable or device usage

- Ordering of toner and other consumable items

- Answering calls from customers

What we offer:

- Excellent induction & training program

- 23 days annual leave plus bank holidays

- Free onsite parking

- Pension scheme

- Eye care scheme

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration