19 Customer Service jobs in Horsham

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.

Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.

This is an office based role.

Customer Interaction:

• Call Control - Engage with our existing customers, providing comprehensive information about our products and services
• Ability to influence and create engagement
• Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
• Conflict Management and de-escalation within remit of role

Communication Skills:

• Working cross functionally with departments within the business and building effective relationships
• Build rapport and maintain a positive relationship with customers throughout their interactions with us

Systems:

• Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
• Ensure customer records are updated and maintained accurately

Attention to detail:

• Handling high volume customer interactions within the contact centre effectively while maintaining high standard of quality and customer satisfaction requirements
• Ability to identify opportunities to deliver revenue for the business along with high customer service ratings
• Effectively manage time and resources to address queries efficiently without compromising quality.
• Data Entry - Capturing and maintaining customer records and details

Proactivity:

• Work to departmental and organisation targets whilst working individually and as a core team member
• Seek upselling opportunities
• Support our drive to proactively deliver the highest customer satisfaction scores.
• Problem Ownership:
• Ability to prioritise specific cases based on information provided by customer, handling these effectively and finding bespoke solutions to the customers’ needs

Requirements

The successful candidate will have excellent communications skills with a positive attitude.

Previous experience in a call centre environment is advantageous but not mandatory.

You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme
• Opportunities for career growth and development
• Culligan Product discount
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs – Your wellbeing is important to us
• Enhanced maternity leave and paternity leave
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Free Parking
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms

Are you from a sales or customer service background, with experience working in an office environment, looking for a varied and exciting role?

WMR Waste Solutions are a Waste Consultancy Business specialising in the Commercial and Construction industries, offering waste solutions nationwide. We pride ourselves on delivering high level customer service across all aspects of our business.

JOB PURPOSE

In this role you will be carrying out a range of varied tasks, whilst working in a busy office environment. You will be processing and following up orders / quotes via email or over the phone, resolving customer queries interacting with both our client and our supply partners. Updating, inputting and monitoring through our CRM system and liaising closely with the wider teams to ensure our customers are receiving the best support and advice possible.

MAIN DUTIES AND RESPONSIBILITIES

The duties are many and varied, but the list below is considered to be the basic requirement:

• Responsible for the main day to day logistical operations of the business, following a strict process to see orders through from initial enquiry to completion. Orders will range from skip exchanges, Haz Waste removals, Compactor empties to full roll outs of wheelie bins for a large commercial client. Queries can range from a missed waste collection to support and complete resolution to a client's query, concern or request and everything in-between.
• Maintain our CRM system and any other necessary records of reporting ongoing through constant updates including full customer contact details as well as the status of the task in hand and/or any outstanding action required. Take responsibility to track any work or query through to resolution including supplier delivery or service requirements engaging with the client to keep them UpToDate from start to finish.
• Be the first point of contact for all customer sales/service queries via a "Service in-box" or incoming phone calls.
• Proactively follow up with customers to ensure complete satisfaction of the job in hand or WMR service performance in general.
• Liaise with customers and suppliers by email and telephone, resolving queries as they arise with speed and accuracy.
• Find solutions to customer problems and present proposals and quotes, working with the Commercial Operations Manager.
• Build and maintain relationships with our customer and suppliers through ongoing interaction.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant work place.

KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQURIED TO DO THE JOB

• 1 years' experience in a customer service role.
• Effective verbal and written communication skills.
• Organisational and Planning skills.
• Problem solving and resolution skills.
• Experience using and maintaining a CRM system.
• Previous experience in the waste industry.
• Ability to cope under pressure.
• Self-motivated and a positive can-do attitude.

BENEFITS

• Full initial and ongoing training provided.
• Parking on site.
• Invitations to corporate and social events.
• Contributory pension.
• Holiday allowance of 23 days + Bank Holidays.
• Birthday day off after 1 years service - We believe nobody should have to work on their birthday
• High street discounts.
• Employee assistance programme for all wellbeing issues.
• 24/7 medical GP service.
• Supportive and fun team environment.
• Opportunities for career growth and development.

Customer Service Administrator - Up to £28k

• Salary: £8k per year

Hours

• Monday-Friday, 9am - 5pm (full time in the office)

Are you a dynamic and motivated insurance professional looking to take the next step in your career? We are on the hunt for a talented Customer Service Administrator to join our clients vibrant team in Haywards Heath This is your chance to be part of a leading insurance provider, where your contributions will make a real difference.

Why Join Our Client?

• Exciting Opportunities: Work in a fast-paced environment with a variety of clients and sectors.
• Supportive Culture: Collaborate with a team of passionate professionals who love what they do
• Career Growth: They believe in nurturing talent and providing clear paths for advancement.

The role of Customer Service Administrator - Up to 8k:

• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Develop and implement effective strategies to drive growth and profitability.
• Conduct thorough risk assessments and provide expert advice on coverage options.
• Collaborate with other departments to secure the best terms and conditions for our clients.
• Stay informed about industry trends, market conditions and regulatory changes to provide the best service possible.

The ideal Customer Service Administrator - Up to 8k:

• A minimum of 3 years of experience in Customer Service within an office.
• Strong communication and negotiation skills, with an ability to build rapport with clients.
• Proven ability to manage multiple accounts and deadlines effectively.
• A proactive approach to problem-solving and a keen eye for detail.

Service Manager - Frimley, Surrey.

Due to the continued growth at ACL (Alarm Communication Limited), we have a requirement for an additional Service Manager to join our established team at our main offices in Frimley Surrey.

You will work within one of our Key Account Divisions, which look after a selection of Key Accounts made up of several prestigious large-scale commercial properties, ranging across the Commercial, Education, Healthcare, Hospitality and Stadia sectors.

This position is a people management role, with the office based service delivery administration team within your division reporting to you.

Basic Salary – £40,000 - £6,000 - DOE

Overtime, Travel Time & Call-out

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

What this role will look like

• Working directly alongside the Contract Managers (Technical Account Manager) within your Division and acting as a vital, personable, and responsive point of contact for our clients and their estates/security teams onsite.
• Responsible for all planned maintenance works, reactive callouts, and monitoring critical Remedial repairs.
• Preparing service reports before meeting key accounts and completing any client-specific requests, including tailoring our reporting to suit their needs.
• Regularly meeting clients alongside the relevant Contract Manager to deliver Service-related information and reports whilst building and nurturing strong client relationships.
• Pricing all new Service Contracts, monitoring annual financial performance for each contract, and pricing all renewals.
• Auditing Maintenance Contract Asset Data and escalating any concerns to the Contract Manager.
• Regularly reviewing Maintenance activities, Callouts, Asset Failures, and system compliance and ensuring that we meet or exceed all clients’ SLAs.
• Ensure that all planned maintenance works are raised on time and work with the Service Coordinators and the Contract Manager to allocate labour resources efficiently.
• Monitoring the financial performance of the Service Team and ensuring that all works are approved for invoiced on time each month.
• Build relationships of trust through open and honest communication with clients, suppliers, and colleagues.
• Oversight for all ARC Connections within the division. Completing all initial setups, renewals and monitoring and reporting on all police and fire brigade attendances.

Requirements

Who We're Looking For:

• Proven customer support experience
• Strong phone manner, conflict-handling skills, and exceptional active listening
• Strong problem-solving skills and ability to work well under pressure.
• Excellent communication skills, both verbal and written.
• Solid technical knowledge and understanding of various systems.
• Ability to work independently as well as part of a team.
• Attention to detail and ability to complete work accurately and efficiently.
• Professional and customer-oriented approach.

Benefits

• Basic Salary – £ subject to experience
• Overtime, Travel Time & Call-out
• Aviva Pension
• Life Assurance 4x Salary
• 22 Days Paid Holidays plus Bank Holidays
• Paid Candidate Referral Scheme – up to £1 00 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Free, secure, onsite parking
• Development and progression opportunities

A Little More About Alarm Communications

Alarm Communications Limited (ACL), a specialist division of Marlowe Fire & Security Group, installs and maintain intelligent building systems that allow our clients to keep the people that rely on them safe from harm and secure their businesses' future. Working across our three core service; Fire & Life Safety systems, Securitysystems,and Building Energy Management systems.

Marlowe Fire & Security Group is the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customer's property and people. Consisting of established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection.

Our Business Includes:

• Alarm Communications - acl.uk.com
• Clymac - clymac.co.uk/
• FAFS Fire & Security - fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression - marlowefireandsecurity.com
• Morgan Fire Protection - morganfire.co.uk
• Marlowe Smoke Control - marlowe-aov.co.uk
• Marlowe Fire & Security - marlowefireandsecurity.com

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Job Title - Customer Service Executive

Reports to - Customer Services Team Leader

Department - Operations

Salary - £25,000

Location - Shoreham by Sea/Bellshill

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for a Customer Service Executive.

As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers.

Principal Responsibilities

• Manage incoming telephone calls & email correspondence from customers
• Identify, investigate and resolve a query, complaint or general enquiry from customers
• Communicate with customers moving to other providers with the aim to maintain services
• Meet set targets & expectations for ensuring the best possible customer experience
• Record and track interactions with customers on the Focus Group CRM system
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group
• Keep up to date with industry regulatory changes
• Keep up to date with any changes Focus Group make

Requirements

• Proven track record of delivering a high level of customer care & service
• High standard of phone skills and written communication, including numerical skills
• Problem solving
• Multi-tasking
• Organised and motivated
• Ability to work on their own and within a team environment
• Competent PC skills; email, word, CRM packages

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

IND1

Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Customer Service Coordinator – Cochlear Care

Location: Office-Based – UK Addlestone (Full-Time)

About us:

At Cochlear, we are driven by a singular purpose: to help people hear and be heard. As the global leader in implantable hearing solutions, we empower individuals of all ages to overcome hearing loss and reconnect with life. With over 40 years of innovation and collaboration with hearing professionals and patients, our technology has changed the lives of over 700,000 people worldwide.

Our success is built on a deep commitment to improving the lives of recipients and supporting clinics, caregivers, and partners. Every employee at Cochlear contributes to this mission—and this is your opportunity to be a part of it.

About the Role:

As a Customer Service Coordinator – Cochlear Care, you will be the trusted first point of contact for our customers—recipients and clinics—providing timely, empathetic, and technically informed support. Your role is essential in ensuring that every customer feels heard, valued, and guided through their journey with Cochlear products and services. You will handle a range of queries—from product troubleshooting and Bluetooth connectivity to order processing, clinical documentation, and onboarding support. You'll also collaborate closely with field teams and clinical experts to resolve complex issues and maintain a high standard of customer care.

Key Responsibilities:

Customer & Product Support

• Serve as the primary contact for technical, product, and clinical enquiries across phone, email, face to face and digital channels
• Troubleshoot device and connectivity issues, especially Bluetooth/app-related queries
• Deliver empathetic, recipient-focused support, adjusting communication to meet diverse needs (e.g. hearing impaired, mobility or visually impaired, learning difficulties)

Order & System Management

• Confirm product orders, manage invoicing and compliance with country-specific procedures
• Maintain recipient records and ensure smooth onboarding to programs and online store platforms
• Administer replacements, and returns
• Accurate Data management for our service products, Cochlear Care and Travel Loaner program

Cross-Team Collaboration

• Liaise with internal Cochlear Field Teams and UK Clinical Helpline to escalate cases as needed
• Coordinate with Cochlear Care clinics to refer recipients for in-person clinical follow-up
• Attend national meetings, training sessions, and customer events to support our broader mission

Data Integrity & Compliance

• Ensure recipient data is accurate, up to date, and handled in compliance with GDPR and privacy regulations
• Contribute to knowledge base development and documentation of FAQs and troubleshooting insights

Your Profile:

To be successful in this role, you bring a unique blend of technical acumen, customer service excellence, and a deep understanding of human needs. You thrive in an environment that blends healthcare with technology, and you are motivated by helping others.

You will have:

• NVQ Level 2 in Customer Service or equivalent professional experience
• Previous experience in a medical device, healthcare, or NHS-related setting is highly advantageous
• Proven technical problem-solving skills, especially around device connectivity and app integration
• Proficiency with CRM and ERP systems such as Salesforce and Oracle
• Excellent communication and relationship-building skills
• High level of deaf awareness and ability to adapt to customer needs
• Proficiency in Microsoft Word, Excel, Outlook, and data systems
• Flexibility to travel occasionally for training and customer events

Why Join Cochlear?

• Meaningful Work: Help people regain their hearing and reconnect with life
• World-Class Training: Ongoing product and professional development
• Inclusive Culture: Work in a supportive, mission-driven environment
• Career Growth: Opportunities to grow in a global leader in hearing technology
• Employee Engagement: Participate in workshops, customer events, and learning initiatives
• Comprehensive Benefits Package (details provided at interview)

Apply Now If you're passionate about delivering outstanding customer care, thrive in a technology-rich environment, and want to contribute to something bigger—Cochlear is the place for you. Join us and help connect people to a world of sound.

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

Cochlear Offers You:

Competitive salary

25 days holidays (plus UK Bank Holidays)

company pension

flexible working patterns and the possibility to work remotely up to 40% per week

yearly salary review

Pension scheme

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

Medicash cashplan

free use of gym on business park and paid exercise classes available

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

We are seeking a Customer Service Executive to join us at our HQ based in Slinfold. 

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long-term relationships, and delivering world-class services. 

What you will be doing

• Manage customer requirements through technical research, market analysis, and Quantum interrogation

• Support order fulfilment including negotiation, vendor quality approval, and portal processing

• Coordinate with internal teams to ensure timely delivery and core component identification

• Oversee warranty, RMA, credit note, and off-core return processes

• Maintain clear communication with customers and vendors, including contractual review meetings

• Monitor and report on performance data against customer KPIs and SLAs

• Prepare and present operational data both internally and externally

• Investigate and resolve queries using quality systems to drive continuous improvement

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to .

• Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation 

• You'll be attentive to detail, ensuring that our customers receive the right information the first time

• Self-motivated and able to work within a fast-paced environment

• You'll enjoy solving problems, sometimes ones that require input from team members

• Proven ability to solve problems promptly and effectively, generally customer related

• You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills 

• Confident communication skills 

• It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

At AJW , we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events, volunteering, and community projects .

• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.

• A discretionary bonus and private healthcare .

• Relocation support if you're moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.

Customer Service Advisor (12-month contract role)

Kingston Upon Thames

Our client is one of the fastest growing companies in the UK in their field. They are currently looking for an Customer Service Advisor to join the team in their Kingston branch.

Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.

Main Responsibilities :

• Contribute to the achievement of the financial targets of the store
• Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Comply consistently with all company procedures

Package:

£26,265 + Package + Benefits

Benefits:

• An excellent career in a fast-growing business
• Training & Mentoring program for great career progression
• Bi-Annual store bonus Scheme
• Company Sick Pay
• Access to exclusive perks via Perkbox membership
• Long Service recognition
• 20 days holiday per year plus bank holidays

By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.

If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.