887 Customer Service jobs in Hove

Customer Service Advisor

From 25,500, Burgess Hill, West Sussex, 8:30am-5:30pm, Full time, Permanent, 20 days holiday + bank holidays + birthday off, Healthcare scheme after 1 year, Pension, Training & development opportunities

The Role
We are seeking a professional and customer-focused Customer Service Advisor to join a dynamic Client Services team within a well-established company specialising in the manufacturing of vehicle livery. Based in Burgess Hill, this permanent full-time role is key to delivering exceptional service to both new and existing customers, ensuring a smooth and positive client journey from enquiry to after-sales support.

Reporting to the Client Services Manager, the successful candidate will be the first point of contact for client communications, process crash part orders, and contribute to customer satisfaction and retention.

• Act as the first point of contact for customer enquiries, ensuring prompt and accurate responses
• Promote company services and recommend relevant products where appropriate
• Process crash part orders accurately and efficiently
• Resolve customer issues and enquiries via phone and email in a professional and timely manner
• Liaise with internal departments to align customer expectations with production timelines
• Complete documentation accurately and follow internal procedures
• Conduct post-installation follow-ups to ensure satisfaction and manage feedback
• Handle online orders and provide ongoing service support
• Maintain current knowledge of company products and services (training provided)

Requirements
Applicants should have previous experience in a customer service or client-facing role and demonstrate excellent written and verbal communication skills. A professional, flexible and proactive approach is highly desirable, alongside the ability to manage multiple priorities. Strong administrative skills, problem-solving ability, and a team-oriented mindset are also essential.

Competence in Microsoft Office (Excel, Word, Outlook) is highly desirable, as is a minimum of GCSE Grade C or above in English and Maths (or equivalent).

This role could suit someone who has worked as a Customer Support Advisor, Client Relationship Coordinator, or Sales Administrator.

Company Information
This is an opportunity to join a growing business within the vehicle livery manufacturing sector. The company prides itself on delivering high-quality, bespoke solutions and exceptional customer service. With a collaborative and supportive team culture, they value innovation, continuous improvement, and professional development.

Package

• Competitive salary (from 25,500 depending on experience)
• 8:30am-5:30pm, Monday to Friday
• 20 days holiday plus bank holidays and your birthday off
• Company pension scheme
• Healthcare scheme available after one year
• Cycle to work scheme
• Canteen facilities
• Company events
• Ongoing training and development

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Our client, is currently seeking a Customer Service professional with experience in contract administration to join their team in Bognor on a contract basis. This role is essential in maintaining the high standards of customer service and efficient contract management within the organisation.

• Handling customer inquiries ffectively and efficiently
• Providing exceptional customer service through various communication channels
• Maintaining accurate records of customer interactions and transactions
• Coordinating with internal departments to resolve customer issues and ensure service delivery

• Proven experience in customer service
• Excellent communication and interpersonal skills
• Detail-oriented with strong organisational abilities
• Ability to work independently and as part of a team
• Proficiency in using customer service and contract management software
• Problem-solving skills with a proactive approach to resolving issues
• Relevant qualification in business administration or a related field is advantageous

Customer Service Manager , 30,000-35,000, Burgess Hill, 9am-5pm Monday to Friday, Permanent, 23 days holiday plus Bank Holidays, Company pension, EV salary sacrifice scheme

The Role
We are seeking a highly capable Customer Service Manager to join a growing renewable energy business at the forefront of the sector. Based in Burgess Hill, this office-based role will oversee daily customer service operations and ensure a consistently high standard of service across multiple departments. Reporting to senior leadership, you will manage both office-based and field-support elements of the customer journey.

You will lead a team responsible for supporting customers throughout their renewable energy journey - from initial enquiry to installation and ongoing support - helping ensure processes are efficient and communication is clear and professional.

Key responsibilities include:

• Managing day-to-day operations across the Customer Support team
• Resolving escalated customer queries and maintaining service standards
• Supporting HR with onboarding and offboarding procedures
• Coordinating staff training and performance reviews
• Overseeing administrative functions across departments
• Maintaining a safe and efficient working environment
• Supporting communication between office and field-based teams

Requirements
To succeed in this Customer Service Floor Manager role, you will need strong people management skills and a proactive, organised approach. Experience within the renewable energy sector would be highly desirable, along with a confident, professional communication style and the ability to oversee a wide range of responsibilities.

Strong interpersonal and conflict resolution skills are highly desirable, along with the ability to delegate effectively, manage workloads independently, and collaborate across departments. This role could suit someone who has worked as a Customer Service Manager, Operations Supervisor, or Customer Support Lead.

Company Information
This is an opportunity to join a well-established and fast-growing renewable energy company that has completed over 10,000 installations since 2015. Known for technical innovation and outstanding customer service, the business is expanding nationally across residential, commercial, and education sectors. Their culture is collaborative, forward-thinking, and built around sustainability and smart energy technology.

Package

• 30,000-35,000 per annum depending on experience
• 23 days holiday plus Bank Holidays
• Monday to Friday, 9am-5pm
• Company pension
• EV salary sacrifice scheme
• Permanent, office-based position in Burgess Hill

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

The role of Customer Service Administrator within the property industry requires a detail-oriented individual to support customer service operations effectively. Based in Worthing, this temporary position is ideal for someone looking to excel in administrative tasks within a fast-paced environment.

Client Details

This opportunity is with a small-sized organisation recognised for its presence within the property and housing industry.

Description

As a Customer Service Administrator your responsibilities will include:

• Provide administrative support to the customer service team in Worthing.
• Maintain accurate records and ensure all documentation is up to date.
• Respond to customer inquiries via email or phone in a timely manner.
• Assist in scheduling appointments and managing calendars.
• Coordinate with internal teams to resolve customer queries efficiently.
• Prepare reports and summaries as required by the department.
• Ensure compliance with company policies and procedures.
• Contribute to maintaining a high standard of customer satisfaction.

Profile

A successful Customer Service Administrator should have:

• Previous experience in an administrative or customer service role.
• Strong organisational skills and attention to detail.
• Proficiency in using standard office software, such as Microsoft Office.
• Excellent communication skills, both written and verbal.

Job Offer

• Hourly pay of approximately 13 - 14 per hour, depending on experience.
• Temporary role offering flexibility in a professional environment.
• Opportunity to gain valuable experience in the property industry.
• Supportive team and collaborative workplace culture.
• Convenient location in Worthing with excellent transport links.

A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work.

The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office.

As a Customer Service Executive you will:

• Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs
• Handle general client queries and monitor / handle external and internal emails
• Place customer orders using multiple and sometimes complex systems
• Learn and maintain product and service knowledge
• Set up client accounts and provide support to new customers including quotations
• Promote existing and new products and services where required

Skills & experience required:

• Previous phone / office based customer service experience ideally
• Good computer literacy and administration skills
• High attention to detail and good accuracy levels
• An aptitude for problem solving
• Previous experience with Google Drive, technical systems and CRM systems is a strong advantage

Salary, hours & company benefits:

• 25,260 per annum
• Monday to Friday 9am to 5.30pm
• Flexible working - hybrid with 3 days per week in the office and 2 from home
• 25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday
• Share incentive plan
• Pension scheme
• Life assurance scheme
• Income protection plan
• Comprehensive discounts at major retailers
• Wellbeing centre
• Access to free health and fitness classes and other perks
• Volunteer days

Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.

Customer Service Coordinator

Hours: Full time, (Mon- Friday) 8.00 am – 5 pm

Salary: £25,522 a year + Benefits

Location: Eastbourne – Free parking

We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.

The Role:

Customer Service Coordinator:

• Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
• Communicating any issues with orders to the customer service supervisor that are    unable to be resolved by yourself to ensure effective solution/outcome in all cases. 
• Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time. 
• Responsible for scheduling, updating and closing the orders within set time frames.
• Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
• Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
• Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
• Hardware – Ensure that the IT equipment is maintained and functional.  Responsible for the safekeeping of your own computer.
• General – Responsible for helping out in required area of the customer service.  Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.

Undertake the job in line with Ross Care competencies as follows:

• Achieves business results and adds value to the service
• Focuses on internal and external customers
• Builds and maintains effective teamwork with colleagues
• Embraces change , stay calm and professional at all times
• Perform duties according to all Company policies, procedures and instructions.

This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set.  The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.

About you:

• Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
• Excellent communication skills and ability to empathise. Calm under pressure.
• Previous administration and diary management experience is advantageous
• Professional and confident manner over the telephone and via email.
• Good attention to detail, accuracy and be able to multitask.
• Competent IT skills with an ability to learn new systems
• Qualified to GCSE level or equivalent
• An enthusiastic, motivated , positive and approachable individual who strives to succeed.

What can we offer you?

• Permanent, full-time contract after probationary period ( 6 months)
• 25 days holiday FTE , (plus Bank Holidays)
• Company Pension Scheme
• Life Assurance
• Free on-site parking

INDLS 

The Customer Service Assistant is responsible for accurately creating and maintaining customer sales orders within the IQ system. They also provide timely updates to customers, respond to enquiries, and help resolve issues related to deliveries and returns.

The main goal of this role is to ensure customer orders are fulfilled correctly and delivered on time.

Customer Service Assistant responsibilities:

• Enter customer orders into the system, ensuring accuracy and compliance with procedure.
• Assign stock to ordersbased on specific requirements.
• Monitor and manage ordersthat are unallocated or on hold, resolving issues as needed.
• Process customer returnsby creating credit notes and replacement orders.
• Respond to customer enquirieswith updates on order progress, complete customer order books via spreadsheets or portals, and generate internal versions as agreed.
• Coordinate with Procurement, Goods Inwards, and Despatch teamsto ensure timely receipt of deliveries and dispatch of customer orders taking full ownership of resolving customer issues.
• Track and report Key Performance Indicators (KPIs)to support continuous improvement efforts.
• Review Master Ordersto ensure they are being used correctly and that Sales Coordinators engage with customers when needed.

Skills & experience required:

• Demonstrates strong attention to detail and takes initiative to complete tasks independently.
• Builds positive relationships with customers, even in challenging situations, through effective communication and empathy.
• Listens actively and advocates for customer needs
• Manages time well and prioritizes tasks effectively to support team goals.
• Confidently uses company systems and customer portals to access and manage information.
• Skilled in creating and working with documents and spreadsheets.
• Maintains high standards of accuracy, consistency, and completeness in all administrative work.
• Efficiently handles large workloads with ease and professionalism.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

Customer Service Coordinator

Hours: Full time, (Mon- Friday) 8.00 am – 5 pm

Salary: £25,522 a year + Benefits

Location: Eastbourne – Free parking

We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.

The Role:

Customer Service Coordinator:

• Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
• Communicating any issues with orders to the customer service supervisor that are    unable to be resolved by yourself to ensure effective solution/outcome in all cases. 
• Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time. 
• Responsible for scheduling, updating and closing the orders within set time frames.
• Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
• Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
• Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
• Hardware – Ensure that the IT equipment is maintained and functional.  Responsible for the safekeeping of your own computer.
• General – Responsible for helping out in required area of the customer service.  Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.

Undertake the job in line with Ross Care competencies as follows:

• Achieves business results and adds value to the service
• Focuses on internal and external customers
• Builds and maintains effective teamwork with colleagues
• Embraces change , stay calm and professional at all times
• Perform duties according to all Company policies, procedures and instructions.

This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set.  The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.

About you:

• Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
• Excellent communication skills and ability to empathise. Calm under pressure.
• Previous administration and diary management experience is advantageous
• Professional and confident manner over the telephone and via email.
• Good attention to detail, accuracy and be able to multitask.
• Competent IT skills with an ability to learn new systems
• Qualified to GCSE level or equivalent
• An enthusiastic, motivated , positive and approachable individual who strives to succeed.

What can we offer you?

• Permanent, full-time contract after probationary period ( 6 months)
• 25 days holiday FTE , (plus Bank Holidays)
• Company Pension Scheme
• Life Assurance
• Free on-site parking

INDLS 

The role of Customer Service Administrator within the property industry requires a detail-oriented individual to support customer service operations effectively. Based in Worthing, this temporary position is ideal for someone looking to excel in administrative tasks within a fast-paced environment.

Client Details

This opportunity is with a small-sized organisation recognised for its presence within the property and housing industry.

Description

As a Customer Service Administrator your responsibilities will include:

• Provide administrative support to the customer service team in Worthing.
• Maintain accurate records and ensure all documentation is up to date.
• Respond to customer inquiries via email or phone in a timely manner.
• Assist in scheduling appointments and managing calendars.
• Coordinate with internal teams to resolve customer queries efficiently.
• Prepare reports and summaries as required by the department.
• Ensure compliance with company policies and procedures.
• Contribute to maintaining a high standard of customer satisfaction.

Profile

A successful Customer Service Administrator should have:

• Previous experience in an administrative or customer service role.
• Strong organisational skills and attention to detail.
• Proficiency in using standard office software, such as Microsoft Office.
• Excellent communication skills, both written and verbal.

Job Offer

• Hourly pay of approximately 13 - 14 per hour, depending on experience.
• Temporary role offering flexibility in a professional environment.
• Opportunity to gain valuable experience in the property industry.
• Supportive team and collaborative workplace culture.
• Convenient location in Worthing with excellent transport links.