1376 Customer Service jobs in Hucknall

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, resolving customer issues efficiently.
• Process customer orders, requests, and accounts updates accurately.
• Troubleshoot customer problems and provide effective solutions or escalate issues to the appropriate department.
• Maintain customer records by updating account information and logging interactions in the CRM system.
• Adhere to company policies and procedures, ensuring a consistent customer experience.
• Identify and communicate customer feedback and suggestions for service improvement.
• Strive to achieve individual and team customer satisfaction goals.
• Follow communication scripts when handling specific topics and manage all customer interactions professionally.
• Proactively engage with customers to ensure their needs are met and to build rapport.
• Collaborate with team members to share knowledge and best practices.
• Stay informed about product updates and company promotions.

• Previous experience in a customer service role is preferred, but not essential for motivated candidates.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems is a plus.
• High school diploma or equivalent; further education is advantageous.
• Ability to work independently and manage time effectively in a remote environment.
• A positive attitude and a genuine desire to help customers.
• Adaptability to learn new products, services, and systems quickly.

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and company policies.
• Processing customer orders, returns, and exchanges efficiently.
• Resolving customer complaints and issues with a focus on customer retention.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Identifying and escalating complex issues to appropriate departments.
• Collaborating with team members to ensure a seamless customer experience.
• Gathering customer feedback to help improve services and processes.
• Meeting individual and team performance targets for customer satisfaction and response times.
• Assisting with administrative tasks as needed to support the customer service department.

The Recruitment Group is looking for A Customer Service Administrator.

As a Customer Service Administrator, you will be working for our client based in Loughborough.

If you are interested in the Customer Service Administrator role then please read below.

Pay for a Customer Service Administrator:

• £13.00 per hour. Weekly pay.

Hours for a Customer Service Administrator:

• Monday to Thursday 09:00 – 15:00
• Friday 09:00 - 1300

Responsibilities of a Customer Service Administrator:

• Transferring data from paper formats into computer files and database systems.
• Verifying data by comparing it to source documents.
• Retrieving data from the database of electronic files as requested.
• Collecting information from customers and clients.
• Entering data into the central database.
• Maintaining and updating the database system as necessary.
• Evaluating and approving Purchase Orders and Sales Orders.
• Troubleshooting and investigating customer questions or resolving complaints.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.

Required Skills:

• Impeccable attention to detail.
• Working knowledge of computers and spreadsheets.
• Strong ability to work accurately.
• General administration skills.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritise, and manage time effectively.
• Strong work ethic.
• Highly committed with a drive to perform.
• Team player with the ability to work independently.

Benefits:

• Temp to perm.

If you believe this is the right role for you then contact Charlotte at our Loughborough branch now!

Having secured a number of large contracts, and established their reputation in the industry, our client is a chartered surveying practice specialising in sustainable construction and retrofit. They are looking for a highly motivated, and organised Customer Service Manager to lead the customer service team, who are responsible for appointment scheduling operations.

What’s in it for you / benefits:
• £28,000 - £35,000 per annum
• Quarterly bonus and benefits package for hitting targets
• 8:30am – 5:30pm Monday – Friday, great hours
• Immediate start
• Growing, vibrant, independent company
• Opportunity to manage and shape dynamic team

Role overview:
Reporting to the Directors, the Customer Service Manager will oversee the customer service team (managing 4-8 staff) and ensuring efficient, streamlined scheduling processes. The primary function is coordinating appointments for building surveyors to visit customers’ homes. A strong understanding of UK geography and postcode areas is essential to optimise appointment logistics.

Key responsibilities:
• Appointment Scheduling: Coordinate and manage the scheduling of surveyor appointments at customers' homes, ensuring optimal timing and clear communication with both customers and surveyors.
• Customer Interaction: Handle customer inquiries, resolve issues, and provide clear, professional communication via phone, email, or other channels to ensure a seamless scheduling experience.
• Team Management: Lead, train, and motivate a team of customer service representatives to deliver high-quality service and meet performance targets.
• Process Optimisation: Develop and implement efficient scheduling procedures to maximise surveyor productivity and customer satisfaction while minimising conflicts or delays.
• Data Management: Maintain accurate records of appointments, customer interactions, and surveyor availability using CRM and scheduling software.
• Issue Resolution: Address and resolve scheduling conflicts, customer complaints, or surveyor delays promptly and professionally.
• Collaboration: Work closely with surveyors, management, and other departments to ensure smooth operations and alignment with company goals.
• Performance Monitoring: Track and report key performance metrics, including appointment completion rates, customer satisfaction scores, and team productivity.
• Policy Adherence: Ensure all customer interactions and scheduling practices comply with company policies, industry standards, and data protection regulations.
• Travel: Minimal, but may include occasional visits to client locations or training sessions.

Skills and experience:
• Experience: Minimum of 5 years in customer service, with at least 2 years in a supervisory or management role. Experience in scheduling or logistics is highly preferred.
• Exceptional organisational, communicational and time-management skills.
• Proficiency in CRM software, scheduling tools, and Microsoft Office Suite.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Leadership & Managerial skills with a focus on team motivation and development.
• A passion for delivering excellent customer service to clients, customers and colleagues

How to Apply
If you are passionate about customer service and sustainable construction we’d love to hear from you! Please click apply or give us a call.

Proactive Staff are an equal opportunities Recruitment Business advertising on behalf of our client.



Skills:

Appointment Scheduling
Team Management
Process Optimisation
Data Management
Issue Resolution
Performance Monitoring


Qualifications:

Management Experience
Customer Service Experience

Keywords:

Scheduling
Management
Administration
Policy Adherence
Leadership

Customer service advisor
Belper, Derbyshire.

At Blue Arrow we are pleased to be working in partnership with a large manufacturing company that are looking to recruit a reliable Customer Service Advisor to join the team. We're on the lookout for a Customer Service Advisor who's ready to bring energy, empathy, and excellence to every customer interaction. If you've got the passion, we'll give you the platform to shine.
Full time permanent basis.

Hours: Mon - Sun - 39.5 per week.
Basic working hours:
- 8:00am - 18:00pm (Monday - Friday)
On a rota basis:
- 8:00am - 15:00pm (Saturday)
- 8:00am - 12:00pm (Sunday)

What duties would you be doing in the Customer Service Advisor role?
- You will be helping and advising customers that contact either through telephone, email, SMS live chat or WhatsApp to arrange engineer visits.
- You will gain a full understanding of each customers situation and recognising opportunities and deliver brilliant customer service.
- Work alongside of the contact centre processes and targets to deliver a professional service.
- Work closely with customers to keep them up to date and happy with the customer service they have received.

Requirements:
- GCSE Grade 4 or above (or equivalent) in English.
- A genuine enthusiasm for providing outstanding customer support.
- Confidence using Microsoft Office and navigating online platforms.
- A friendly and approachable personality with strong communication skills.
- A proactive mindset and willingness to learn and grow.
- Previous experience in a customer-facing or contact centre role is a plus.
- Ability to stay motivated whether working independently or as part of a team.

Why work with us?
- A modern, comfortable workspace designed to help you thrive.
- A company that truly values work-life balance and communicates openly.
- 25 days of annual leave plus bank holidays.
- Bonus opportunities to reward your hard work.
- A generous pension scheme to support your future.
- The chance to make a real difference by helping people and solving problems every single day.

If you are interested in the above role and feel you can meet the requirements, thrive on helping people we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible. We endeavour to reply to your application within 48 hours of reviewing. Before applying, please ensure you can commute to the town of Belper and be on time for the start times shown above.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Coordinator - Export Team
NG17 - hybrid working available after training
26,500 - 28,000 neg (salary reviewed every 6 months up to the current 2-year salary of 34,000)

About them:

My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.

The role:

They are looking for aCustomer Service Coordinatorto join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.

Key Duties for the Customer Service Coordinator:

• Coordinating and administering support for theirinternational markets
• Responding to customer queries and delivering customer focused resolutions.
• Providing excellent service to international agents, distributors, and customers.
• Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.
• Accurately processing orders, with a focus on efficiency and cost-effective shipping.
• Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
• Managing weekly consolidated shipments to distributors
• Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
• Developing and maintaining excellent product knowledge.

Person Specification:

• High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
• Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
• Have meticulous attention to detail
• Enjoys working as part of a wider team
• Ability to perform under pressure and remain calm
• Work using own initiative
• IT competent
• Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
• Able to adapt to change at short notice
• Strong communication skills both written and verbal

Other Information :

• The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
• The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.

• Set the team direction and undertake all line management activities, providing leadership to the customer services team
• Accountable for the setting and achievement of the customer service team assigned targets
• Proactively establish cross working relationships with departments
• Implement income growth strategies for a portfolio of products
• Support the Head of Customer Strategy and Insights through working with the departments Finance Business Partner to produce budgets and projections.
• Leading the review of pricing structures for products and services offered by the customer services team
• Own, manage and report on reports service income including tracking, monitoring and reporting on performance against budget.
• Assist in the delivery of the customer strategy with Head of Customer Strategy and Insights.
• Be the main point of contact across key functions to ensure a high level of customer service, championing a customer focused culture.
• Deploy a customer team that is able to react and respond to major incidents and hazard situations supporting the needs of customers and our other departments across the organisation.
• Ensure the smooth running of the day-to-day customer service function and its people and processes.
• You will work with the Customer Strategy Coordinator in identifying improvement plans across departments to make sure our services are accessible for all.
• You will deal effectively with customer complaints
• Experienced managing a customer service function with Online Chat, social media and conventional email / telephone support.
• Serves as a role model by displaying good judgment, positive work ethic, strong interpersonal skills, adherence to policies and demonstrates a commitment to excellent customer service
• Produce and analyse monthly statistics or other data to determine the level of customer service team is providing.

• Previous experience in a Customer Service/Operations Management role
• Experience of working with key stakeholders across a wide range of organisations
• Substantial experience of managing performance against budgets
• Strong IT skills
• Excellent people management skills