2077 Customer Service jobs in Huddersfield

Customer Service Representative

Location: Swinton

Hours: Full-time, 40 hours/week

Shift: Monday to Thursday, 8:00am - 4:45pm

Friday, 8:00am - 3:30pm (30-minute lunch break)

Hourly Rate: £12.25

Department: Supply Chain

Reports to: Customer Service Team Leader

Join Our Team

Are you passionate about delivering excellent service and ensuring smooth operations between departments? We're looking for a proactive Customer Service Representative to be the vital link between our Supply Chain and Sales teams-ensuring our customers receive exceptional service every step of the way.

What You'll Be Doing:

Supply Chain Support

• Act as the main liaison between Supply Chain, Sales, and the customer.
• Process and track orders using internal systems (e.g., SAGE, Zoho, Excel).
• Monitor stock levels, delivery schedules, and identify potential disruptions.
• Use system data to support resolution of any supply-related issues.

Customer Service Excellence

• Handle enquiries regarding stock availability, order updates, and deliveries.
• Ensure timely delivery by proactively managing workflow through system tools.
• Maintain accurate records of customer interactions.
• Work with internal teams to resolve recurring customer concerns.

Sales Team Support

• Provide Sales with supply insights to manage customer expectations.
• Assist with special customer requirements such as priority shipments or custom orders.

Process Improvement

• Help streamline internal processes for order management and customer service.
• Use data analysis to identify areas for improvement.
• Take part in cross-functional projects to improve efficiency and customer experience.

What You'll Bring:

• Strong written and verbal communication skills.
• Good organisational abilities and a knack for prioritising tasks.
• Comfortable using Microsoft Office (especially Excel and Word).
• Able to work calmly under pressure and focused on delivering solutions.
• A people-first mindset with a strong sense of doing the right thing.

Qualifications & Experience:

• Minimum of GCSEs or equivalent.
• Experience in customer service, sales support, or logistics is a plus-but not essential.
• Relevant coursework in business admin, customer service or logistics is an advantage.

What We Offer:

• A collaborative, friendly team environment.
• Opportunities for learning and development.
• Stable full-time hours with a healthy work-life balance.
• PPE and full training provided.

Please aply only if have relevante experience. 

Job Title: Customer Service Advisor

Location: Rochdale

Type: Temporary to Permanent

Pay Rate: £12.31 per hour / £24,000 per annum

Hours: 37.5 hours per week

Working Pattern: Tuesday to Saturday, 09:00-17:00 (Saturday is work from home)

Initial Training: 2 weeks, Monday to Friday, 09:00-17:00

Role Purpose

To deliver a consistently positive and professional customer experience by building strong relationships with customers and representing our brand with care, clarity, and empathy.

Key Responsibilities:

• Respond to customer enquiries promptly and accurately via phone, email, and web chat
• Understand customer needs and assist them in using product features effectively
• Log customer returns and replacements with detailed and accurate information
• Identify and report trends in faulty products to support continuous improvement
• Maintain customer databases with relevant technical issues and conversation history
• Monitor and respond to customer feedback and complaints on social media
• Provide clear guidance on product functionality and usage
• Share customer insights, feature updates, and solutions with the wider team
• Ensure all enquiries are followed up and resolved in a timely manner
• Collect and relay customer feedback to product and marketing teams

What We're Looking For

This is a customer-facing role where being polite, professional, and compassionate is essential. The ideal candidate will also have:

• Strong interpersonal and communication skills
• The ability to work collaboratively in a fast-paced team environment
• A calm and confident approach to handling complex queries

Essential Requirements

• Minimum 1 year of experience in a similar online customer service role
• Excellent written and verbal communication
• Strong problem-solving and multitasking abilities
• Patience and professionalism with challenging customer situations
• Familiarity with Freshdesk or similar CRM/ticketing platforms
• Courier search and complaint handling experience (desirable but not essential)

Key Performance Indicators

• Increased customer satisfaction and retention
• Enhanced brand reputation through excellent service
• Growth in positive feedback and referrals

Health & Safety Responsibilities

All employees must:

• Follow all company safety, hygiene, and environmental procedures
• Understand and manage job-related risks
• Immediately report any issues or unsafe conditions
• Contribute to ongoing health and safety improvements

Please apply only if has relevent experince. 

At Lineage, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions.
We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head office located in Heywood.
**Working Hours:** Monday to Friday on rolling shifts 8:00 - 16:30, 8:30 - 1700, 9:00 - 1730. Weekend work might be required to meet customer demands at our busiest time.
The role consists of working with one of our depots and being a customer service contact for each customer at that depot. You will be our 1st point of contact via telephone or email to deal with delivery queries, chasing of bookings, ETA's and pods.
Each customer has a service KPI you will be responsible for maintaining that KPI and escalation when necessary any repeat issues and under performance of a KPI. You will work side by side our cold stores and transport ensuring the customer is serviced correctly and communicating efficiently.
**In this role you will:**
+ Plan and coordinate multiple orders across several customers daily.
+ Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.
+ Maintain commitment and positive relationship with customers.
+ Resolve any issues
+ Collecting and analysing customer feedback
+ Set pick up's/delivery appointments based on service and schedule requirements.
+ Interface with customer base to facilitate problem resolution and improvement opportunities.
+ Ensure carrier/customer accessorial costs are communicated timely.
+ Monitor carrier performance and recommend routing changes as needed.
+ Evaluate carrier alternatives and tender freight based on cost/service requirements.
**What are we looking for?**
+ Professional customer services and organisation skills
+ Strong eye for attention to detail
+ Excellent verbal and written communication skills
+ Self-motivated, team player with the ability to use own initiative
+ Administration skills - Knowledge on warehouse system software
+ Good numeracy and literacy skills
+ PC Literate including MS
+ Knowledge of customer care in shipping and transportation
**What's in it for me?**
+ A permanent opportunity with a direct employer; we will not employ you through an agency.
+ Opportunity to develop a career within an industry leading global company.
+ Free onsite car park.
+ Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.
**Why Lineage?**
We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.
At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.
Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.
**Benefits**
As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.
Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.
More vacancies in the Netherlands ( sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match.
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics ( Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is one of the world's leading temperature-controlled logistics companies. Driven by our core values, we're reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company's leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company's annual list of the World's Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you'll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
**Contract:** Permanent
**Location** : Leeds, LS11 5BD
**Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
**Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their busy team based in Leeds, West Yorkshire, UK . This is a crucial frontline role where you will be the primary point of contact for customers, handling a wide range of inquiries via phone, email, and live chat. Your main objective will be to provide exceptional service, resolve customer issues efficiently, and ensure a positive and memorable customer experience. Responsibilities will include processing orders, managing account information, answering product and service questions, and escalating complex issues to the appropriate departments. You will be expected to maintain a high level of product knowledge and stay updated on company policies and procedures. The successful candidate will be a great communicator, patient, and have a genuine desire to help people. A good understanding of standard office software and the ability to learn new systems quickly are essential. This role requires meticulous attention to detail to ensure accuracy in all customer interactions and data entry. You will work collaboratively with team members to achieve departmental goals and contribute to a positive work environment. We are committed to providing excellent support and fostering long-term customer relationships. This is an excellent opportunity for individuals starting their career in customer service or those looking to build upon their existing experience in a stable and reputable company. Regular training will be provided to ensure you have the skills and knowledge necessary to excel.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally across various channels.
• Provide information about products and services.
• Process customer orders and manage account details.
• Resolve customer complaints and issues efficiently.
• Escalate unresolved issues to senior staff or relevant departments.
• Maintain accurate customer records and interaction logs.
• Identify opportunities to improve customer satisfaction.
• Adhere to company policies and procedures.

Required Skills and Experience:

• Previous experience in customer service is desirable but not essential.
• Excellent communication and listening skills.
• Strong interpersonal abilities and a friendly demeanour.
• Proficiency in using computers and standard office applications.
• Ability to multitask and manage time effectively.
• A proactive approach to problem-solving.

Join Our client , a leading e-commerce platform, as a Remote Customer Service Representative and become an integral part of their virtual support team. This fully remote position allows you to assist customers nationwide from the comfort of your home, providing exceptional support and resolving inquiries efficiently. You will be the primary point of contact for customers experiencing issues or needing assistance with orders, products, or services.

As a Customer Service Representative, you will handle customer queries via phone, email, and chat, ensuring a positive and satisfactory experience. Your responsibilities include troubleshooting problems, providing information, processing returns or exchanges, and escalating complex issues when necessary. The ideal candidate possesses excellent communication skills, a patient and empathetic demeanor, and a strong ability to multitask and resolve problems effectively. You should be proficient in using customer relationship management (CRM) software and have a genuine desire to help people. This role requires self-motivation, excellent time management skills, and the ability to work independently while contributing to a collaborative remote team environment. This is an excellent opportunity to build a career in customer support with a growing company, offering flexibility and development.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer problems and offer effective solutions.
• Process orders, returns, and exchanges according to company procedures.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments or supervisors.
• Maintain a high level of customer satisfaction.
• Adhere to quality assurance standards and service level agreements.
• Contribute to team goals and continuously improve customer service processes.
• Identify and suggest improvements for products and services based on customer feedback.

Qualifications:

• High school diploma or equivalent; associate's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in computer usage and experience with CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• Patient, empathetic, and customer-focused attitude.
• Ability to adapt to changing processes and technologies.

Our client, a well-established entity in the retail sector, is looking for a dedicated Customer Service Representative to join their team in **Manchester, Greater Manchester, UK**. This position operates on a hybrid model, offering flexibility between remote work and in-office collaboration. You will be the primary point of contact for customers, providing exceptional support and ensuring a positive brand experience. Your responsibilities will include responding to customer inquiries via phone, email, and live chat, resolving complaints efficiently, and processing orders or returns. You will maintain accurate customer records, document all interactions, and escalate complex issues to the appropriate departments. A key aspect of this role involves understanding our client's products and services thoroughly to provide accurate information and tailored solutions. The ideal candidate will possess outstanding communication and interpersonal skills, with a genuine passion for helping customers. Previous experience in a customer-facing role, preferably within the retail industry, is highly advantageous. You should be proficient in using customer relationship management (CRM) software and have a good command of English, both written and spoken. The ability to multitask, manage time effectively, and remain calm under pressure is essential for this role. You will be working with a supportive team that values customer satisfaction. This hybrid opportunity allows you to contribute your skills while enjoying a flexible working arrangement. If you are a people-person with a commitment to delivering excellent service, we encourage you to apply.
Key Responsibilities:

• Respond promptly and professionally to customer inquiries via various communication channels.
• Resolve customer issues, complaints, and escalations in a timely and satisfactory manner.
• Process customer orders, returns, and exchanges accurately.
• Maintain customer records and update CRM systems with interaction details.
• Provide product and service information to customers.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Collaborate with internal teams to resolve customer issues effectively.
• Adhere to company policies and procedures regarding customer service.

Required Qualifications:

• High school diploma or equivalent; further education or certification is a plus.
• Proven experience in customer service, preferably in the retail sector.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Strong empathy and patience when dealing with customers.
• Ability to work collaboratively in a hybrid team environment.

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

WHJS1_UKTJ