1919 Customer Service jobs in Huddersfield
Customer Service representative
Posted today
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Job Title: Customer Service Advisor
Location: Rochdale
Type: Temporary to Permanent
Pay Rate: £12.31 per hour / £24,000 per annum
Hours: 37.5 hours per week
Working Pattern: Tuesday to Saturday, 09:00-17:00 (Saturday is work from home)
Initial Training: 2 weeks, Monday to Friday, 09:00-17:00
Role Purpose
To deliver a consistently positive and professional customer experience by building strong relationships with customers and representing our brand with care, clarity, and empathy.
Key Responsibilities:
- Respond to customer enquiries promptly and accurately via phone, email, and web chat
- Understand customer needs and assist them in using product features effectively
- Log customer returns and replacements with detailed and accurate information
- Identify and report trends in faulty products to support continuous improvement
- Maintain customer databases with relevant technical issues and conversation history
- Monitor and respond to customer feedback and complaints on social media
- Provide clear guidance on product functionality and usage
- Share customer insights, feature updates, and solutions with the wider team
- Ensure all enquiries are followed up and resolved in a timely manner
- Collect and relay customer feedback to product and marketing teams
What We're Looking For
This is a customer-facing role where being polite, professional, and compassionate is essential. The ideal candidate will also have:
- Strong interpersonal and communication skills
- The ability to work collaboratively in a fast-paced team environment
- A calm and confident approach to handling complex queries
Essential Requirements
- Minimum 1 year of experience in a similar online customer service role
- Excellent written and verbal communication
- Strong problem-solving and multitasking abilities
- Patience and professionalism with challenging customer situations
- Familiarity with Freshdesk or similar CRM/ticketing platforms
- Courier search and complaint handling experience (desirable but not essential)
Key Performance Indicators
- Increased customer satisfaction and retention
- Enhanced brand reputation through excellent service
- Growth in positive feedback and referrals
Health & Safety Responsibilities
All employees must:
- Follow all company safety, hygiene, and environmental procedures
- Understand and manage job-related risks
- Immediately report any issues or unsafe conditions
- Contribute to ongoing health and safety improvements
Please apply only if has relevent experince.
Customer Service Representative
Posted 1 day ago
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Job Description
Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions with +20,000 colleagues globally.
We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head office located in Heywood.
**Working Hours:** Monday to Friday on rolling shifts 8:00 - 16:30, 8:30 - 1700, 9:00 - 1730. Weekend work might be required to meet customer demands at our busiest time.
The role consists of working with one of our depots and being a customer service contact for each customer at that depot.
You will be our 1st point of contact via telephone or email to deal with delivery queries, chasing of bookings, ETA's and pods.
Each customer has a service KPI you will be responsible for maintaining that KPI and escalation when necessary any repeat issues and under performance of a KPI.
You will work side by side our cold stores and transport ensuring the customer is serviced correctly and communicating efficiently.
**In this role you will:**
+ Plan and coordinate multiple orders across several customers daily.
+ Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.
+ Maintain commitment and positive relationship with customers.
+ Resolve any issues
+ Collecting and analysing customer feedback
+ Set pick up's/delivery appointments based on service and schedule requirements.
+ Interface with customer base to facilitate problem resolution and improvement opportunities.
+ Ensure carrier/customer accessorial costs are communicated timely.
+ Monitor carrier performance and recommend routing changes as needed.
+ Evaluate carrier alternatives and tender freight based on cost/service requirements.
**What are we looking for?**
+ Professional customer services and organisation skills
+ Strong eye for attention to detail
+ Excellent verbal and written communication skills
+ Self-motivated, team player with the ability to use own initiative
+ Administration skills - Knowledge on warehouse system software
+ Good numeracy and literacy skills
+ PC Literate including MS
+ Knowledge of customer care in shipping and transportation
**What's in it for me?**
+ A permanent opportunity with a direct employer; we will not employ you through an agency.
+ Opportunity to develop a career within an industry leading global company.
+ Monthly Pay.
+ The opportunity to earn an additional day of annual leave each year up to the maximum of one extra week for length of service.
+ Free onsite car park.
+ Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.
+ Preferential rates for loans and savings offered through exclusive access to a credit union.
+ Refer new employees and get generous financial reward through our referral scheme.
**Why Lineage?**
We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.
At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.
Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.
**Benefits**
As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.
Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.
More vacancies in the Netherlands ( sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match.
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics ( Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is one of the world's leading temperature-controlled logistics companies. Driven by our core values, we're reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company's leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company's annual list of the World's Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you'll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
**Contract:** Permanent
**Location** : Leeds, LS11 5BD
**Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
**Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
Customer Service & Sales Representative
Posted 2 days ago
Job Viewed
Job Description
Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only
Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!
As a Customer Service & Sales Representative , you will:
Engage with p.
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Customer Service
Posted today
Job Viewed
Job Description
Join a busy vehicle rental team in Stockport as a Customer Service Advisor where your people skills and up-selling ability can really make a difference. You'll help customers find the right vehicle while working with a supportive team that values hard work and friendly service. If you're keen to earn great bonuses and enjoy a role that keeps you on your toes, this is the job for you!
What will you be doing as a Customer Service Advisor?
- Greeting and welcoming customers with a friendly, professional approach
- Understanding customer needs and recommending the best rental options
- Processing bookings, rental agreements, and payments accurately
- Conducting vehicle inspections and completing necessary documentation
- Promoting add-on services to increase sales and enhance the customer experience
- Handling queries and complaints promptly and professionally
- Working closely with your team to manage fleet availability and maintenance
We would LOVE to hear from you if you have experience as a:
- Customer Service Advisor
- Rental Sales Consultant
- Sales Assistant
- Customer Sales Advisor
- Vehicle Rental Consultant
If you have excellent communication skills, a full clean UK driving licence, and enjoy working in a fast-paced, customer-facing role, this could be the perfect fit!
What will you get in return for your work as a Customer Service Advisor?
- Competitive salary of 28,665 plus excellent bonus incentives from up-selling
- 28 days holiday including bank holidays
- Mobility options including company car schemes
- Health insurance after two years service
- Company pension scheme and death in service cover
- Uniform provided and employee discounts
- Regular team events and ongoing training opportunities
- Weekend working required - but you'll get your days back during the week, perfect for quieter shopping or errands
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Customer Service
Posted today
Job Viewed
Job Description
Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.
The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.
Your key responsibilities
- Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction li>Liaising with the Engineers to arrange their job schedules
- Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
- Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives
- Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service
Key skills
- The ability to use your own initiative on each call
- Confidence on the phone
- Great phone manner
- Problem-solving
The office is based in Manchester City Centre with free parking available
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Customer Service Representative (12 months Fixed Term Contract)
Posted 1 day ago
Job Viewed
Job Description
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Customer Service Administrator
Posted today
Job Viewed
Job Description
Customer Service & Sales Administrator
£24,500
Brighouse
One of my recognised and highly regarded retail manufacturers based in Brighouse is looking for someone that enjoys customer service, likes a busy role and is great with stock processing and sales order administrative tasks. Their business is quite niche so full training support is given with dealing with their customers needs, product training and sales administration processes and getting used to their systems and customer correspondence processes.
The customer services team for this particular department is full of energy fun and will create a really positive environment for you, yes it can be stressful at times like any role but they pull together as a team and help each other.
As first point of contact for all existing and new customers and you will be the first response for all customers at this site, you will need to enjoy a standalone role, although fully supported there is only yourself that will processing your key account customer orders and be the contact for customer account queries, you will process customer requests, provide quotations, process customer repeat sales orders, check price lists for customers and pricing, organise deliveries, update customers records accurately and generally manage all existing customer queries or request.
Most Important Job factors to consider.
That you remain calm under pressure
Have excellent customer service experience ideally within a retail/manufacturing/engineering/distribution environment
You have administration accuracy
Reactive problem solver
Great organisational skills and initiative
A positive attitude
Monday to Thursdday 08.00 - 16.30
Friday 08.00 - 14.00
25 days holiday plus banks
Christmas closure.
Open plan and modern manufacturing offices, fun hard-working team, relaxed atmosphere, and smart casual.
A competitive salary is offered dependant on experience with a great holiday allowance, full product training, free on-site parking and pension.
I look forward to hearing from you, thank you for taking the time to apply.
Lisa Farr
FARR Associates Recruitment Limited
Customer Service Administrator
Posted today
Job Viewed
Job Description
Job Title: Customer Service Administrator
Location: Normanton
Salary: Up to 27,000 (Dependent on Experience)
Hours: Monday - Friday 8am to 5pm
Are you an experienced customer service professional looking for your next challenge in a dynamic, office-based environment? We're looking for a Customer Service Administrator with a strong background in order processing, telephone support, and handling technical or B2B enquiries.
About the Role:
In this key position, you'll be responsible for:
Processing customer orders accurately and efficiently
Handling telephone and email enquiries in a professional manner
Supporting customers with technical queries (non-retail)
Building strong relationships with customers, ensuring high levels of satisfaction
Managing a group of accounts or customer portfolio
What We're Looking For:
Proven experience in a fast-paced customer service/admin role
Confident handling B2B and/or technical enquiries
Excellent communication and organisational skills
Ability to multitask and manage priorities effectively
Experience managing a group of customers or B2B sales accounts is a strong advantage
Why Join Us?
Competitive salary up to 27,000 depending on experience
Supportive and collaborative team environment
Opportunities to grow within the business
Be part of a company that values precision, customer care, and professionalism
If you're proactive, customer-focused, and ready to take ownership of your role, we'd love to hear from you.
Apply today and become a valued member of our team.
INDDC