What Jobs are available for Customer Service in Huddersfield?

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process customer orders, forms, applications, and requests.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to relevant departments or supervisors.
• Contribute to team goals and service level agreements.
• Identify opportunities to improve customer experience.

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

About the Role:

As a key member of our team, you will play a vital role in managing workflows, coordinating resources, and delivering outstanding customer service. You will use internal systems to log, track, and schedule jobs, ensuring efficient allocation of tasks and seamless communication between engineers, subcontractors, and customers. Your ability to organise, problem-solve, and provide exceptional service will be instrumental in driving operational efficiency.

What You'll Do:

• Act as the first point of contact for customers, handling enquiries with professionalism and care.
• Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location, and expertise.
• Use internal systems to log, manage, and track workflows, ensuring accuracy and efficiency.
• Monitor job progress, proactively following up on outstanding tasks and escalating where necessary.
• Maintain strong communication with engineers, customers, and stakeholders to ensure smooth operations.
• Run reports to track job statuses and optimise workflow management.
• Ensure adherence to company policies, safety standards, and service level agreements.
• Work collaboratively with internal teams to continuously improve processes and customer experience

Who We're Looking For:

We are looking for individuals who are highly organised, adaptable, and passionate about delivering exceptional service. IT skills, along with good spoken and written communication, are essential for this role. No previous experience is required, your willingness to learn and grow is what matters most!

Ideal qualities include:

• Strong organisational skills and attention to detail.
• Comfortable with technology and eager to learn new systems.
• Excellent communication skills, both written and verbal English.
• A proactive and logical approach to problem-solving.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Reliable, punctual, and enthusiastic, with a positive ‘can-do' attitude.

Why Join Us?

• Full training and career development opportunities.
• A supportive and inclusive workplace culture.
• Opportunities for growth within a leading Facilities Management business.
• Great working environment with attractive benefits package.

Who We Are:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.

The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

• 7:45–16:15
• 8:30–17:00
• 9:00–17:30
• 9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 24th November 2025.

Requirements

To be successful in the role, you will:

• Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
• Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
• You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
• Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

Essential:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

Desirable:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

Who We Are:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.

The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

• 7:45–16:15
• 8:30–17:00
• 9:00–17:30
• 9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

• Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
• Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
• You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
• Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

WHO WE ARE:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

• Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.
• The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

7:45–16:15

8:30–17:00

9:00–17:30

9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

·    Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.

·    Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.

·    You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.

·    Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

• Responding promptly and professionally to customer inquiries via various communication channels.
• Troubleshooting and resolving customer complaints and issues effectively.
• Processing orders, forms, applications, and requests.
• Providing accurate information about products, services, and policies.
• Maintaining detailed and accurate customer records in the CRM system.
• Identifying opportunities to upsell or cross-sell relevant products and services.
• Collaborating with other departments to ensure customer issues are resolved efficiently.
• Adhering to all company policies and procedures, and maintaining data privacy standards.
• Continuously seeking ways to improve the customer experience.

• Handling a high volume of inbound customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolving customer issues and complaints effectively and efficiently, aiming for first-contact resolution.
• Providing detailed product and service information to customers.
• Assisting in the training and onboarding of new customer service representatives.
• Acting as a point of escalation for complex customer issues, troubleshooting problems, and offering appropriate solutions.
• Documenting all customer interactions and resolutions accurately in the CRM system.
• Identifying opportunities to improve customer service processes and customer satisfaction.
• Gathering customer feedback and relaying it to relevant departments for product and service enhancements.
• Maintaining a high level of product knowledge and understanding of company policies.
• Contributing to team goals and objectives, fostering a collaborative and positive work environment.
• Assisting with administrative tasks as required by the Customer Service Manager.

• Handle a high volume of inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior team members or other departments when required.
• Maintain a high level of customer satisfaction through professional and courteous service.
• Identify opportunities to upsell or cross-sell relevant products or services (if applicable).
• Adhere to all company policies and procedures.

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and CRM software.
• Excellent time management and organizational skills.
• Ability to work effectively in a hybrid work model, balancing office and remote duties.
• A positive attitude and a genuine desire to help customers.