What Jobs are available for Customer Service in Ilkeston?

Job description

Overview of the role:

Hours and location: 40 hours per week Mondays – Fridays

The role will be based at Ilkeston.

Ward are recruiting for a Customer Service Representative to work within our National brokerage department. This role will be responsible for managing and maintaining excellent relationships between the company and suppliers to ensure that customer requirements are consistently fulfilled.

Job Purpose

To support WARD in achieving continuous improvement in performance and profitability. To maintain effective relationships within the Company by being an active member of the team, supporting colleagues, manager, customers and the company at all times by communicating effectively. To be flexible in order to contribute to the success of the business and to ensure excellent customer satisfaction both internally and externally.

Duties and Responsibilities

Duties include but are not limited to:

• Deal with incoming enquiries and orders via telephone and email

• Build relationships with customer and providers

• Ensure all sub- contractors are fully qualified and compliant.

• Ensure that all cross-hire business is profitable.

• Accepting order enquiries from customers and dealing with all follow up queries.

• General admin duties

• Maintenance of data in the computer system

• Making and receiving telephone calls.

• Maintain records, including filing and scanning

• To participate actively in working towards the objectives of the Company in all appropriate ways.

• To conform to procedural agreements covering all matters which may from time to time be raised and to ensure that such matters are dealt with constructively and promptly.

• To ensure that standards of health, safety and welfare is in accordance with the policies and procedures of the Company and the relevant statutory requirements so far as is reasonably

Communication Skills

• A good team player with excellent customer service and communication skills with the ability to communicate professionally and confidentially whilst being friendly and approachable. Create effective working relationships.

Additional Information

• How to overcome objections with good sales skills

• Excellent eye for detail

• Listen and contribute

• Maintenance of work activities to meet business requirements

• Gain trust and support of managers and fellow employees

• Be honest and respectful

• Focus on results

• Contribute towards having an enjoyable, successful place to work

• Good IT Skills, professional phone manner, team player and office environment knowledge

About us:

Today Ward Recycling employs over 400 people and operates a fleet of over 120 vehicles. The company is now managed by third and fourth generation family members who continue their commitment to developing waste management and recycling techniques, saving their customers money and helping them to meet and exceed their recycling targets. As a modern business, Ward are aiming to be a positive force in the world. We believe that if we treat our customers, partners, staff and neighbours with respect and dignity, we will succeed in both our business and sustainability goals. As a waste management and resource recycling specialist, the environment is close to our hearts.

We are committed to delivering market-leading performance on key environmental issues in our business, with our customers, our supply chain, and our end consumers.

Do you want to be part of a fast-growing company with a sense of purpose, committed to developing waste management and recycling techniques with an environmental conscience?

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Work Location: In person

Reference ID: Supply Chain Coordinator

Do you have experience in a customer focused administrative environment? Do you consider yourself to be IT literate? Are you based in or around Coalville?

If the answer is "Yes", then Holcim are looking for someone like you to join as a Customer Service and Logistics Representative, to support the sales order team. The team is undergoing a pivotal change, providing an exciting time for a new team member to be part of developing a new way of working. The successful applicant will be someone who considers themselves to be a team player, open minded and resilient.

Role - Customer Service and Logistics Representative

Pay - 12.60ph

Location- Holcim, Bardon Hill, Coalville LE67 1TD (100% office based)

Shift pattern- Mon-Fri, 40 hours per week, 08:00-17:00 (1 hour unpaid break daily)

Duration- 6 months initially with the view to extend or offer a permanent position based on good performance

Start date - ASAP (within 1-2 weeks)

Responsibilities:

• Accepting orders via telephone from new and existing customers
• Accepting orders via an online portal
• Managing the input of orders and ensuring availability of product
• Offering customer support to stakeholders
• Communicating with internal and external contacts in a clear and efficient manner
• Providing resolutions to all queries raised
• Signposting stakeholders in the right direction for queries you are unable to resolve
• Handling any complaints in a quick and effective manner
• Collaborating data into IT systems

Experience needed:

• Prior experience in a customer facing administrative role
• Capacity to operate with minimal supervision
• Strong IT literacy skills with MS Office
• Experience with in house IT systems
• Confident telephone manner
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Great attention to detail
• Open minded towards change, new processes and improvement initiatives

Benefits:

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts
• Chance to receive 300* for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

• Provide exceptional customer service and support via multiple channels.
• Resolve complex customer issues and complaints effectively and efficiently.
• Mentor and provide guidance to junior customer service team members.
• Assist in training new customer service staff.
• Identify and escalate recurring issues to management with proposed solutions.
• Maintain accurate and detailed customer records in the CRM system.
• Develop and maintain expert knowledge of company products and services.
• Contribute to improving customer service processes and policies.
• Promote customer loyalty and satisfaction.
• Handle sensitive customer information with discretion and professionalism.

• Previous experience (3+ years) in a customer service or support role, with demonstrated experience in a senior or mentoring capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Experience in handling escalated customer inquiries.
• Ability to work under pressure and meet service level agreements.
• Familiarity with product knowledge management is a plus.

• Handle a high volume of inbound customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide product information and assistance to customers.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update account information.
• Identify and escalate priority issues to the relevant departments.
• Contribute to customer service process improvements.
• Gather customer feedback and report on trends.
• Adhere to company policies and procedures at all times.
• Ensure consistent brand representation and customer service standards.

• Previous experience in a customer service or call centre environment is essential.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace.
• Familiarity with e-commerce platforms and retail operations is advantageous.
• High school diploma or equivalent; further education is a plus.
• A proactive and empathetic approach to customer care.
• Ability to adapt to changing priorities and customer needs.

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions

What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Loughborough Sport

Part time (32 hours per week) and open ended

5% shift allowance

We are looking for an inspiring individual to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front-of-house environment at Loughborough University in one of our world class sports facilities. Come and meet our customers and see why we have been nominated the Sports University of the Year once again!

Whether it be our gym members, performance teams, Athletic Union clubs or community members, you will be the first point of contact for everyone. We are looking for a sociable, enthusiastic individual with a ‘can do’ attitude, someone who would be proud to be part of our team and will deliver a first-class service to all our customers.

The role will be based at one of our reception desks where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus using our booking software and responding to our various email inboxes.

The role is working a shift pattern and will receive a shift allowance of 5% all year round. The shift patterns alternate between mornings, evenings and weekends, and bank holiday and University closure days are also included.

For more information on the role please refer to the Job Description and Person Specification.

For shift details and/or informal enquiries please contact Mark Wayman, Duty Manager, on  

Closing date: 9th November 2025

Interviews will take place w/c 24th November 2025

Loughborough University is committed to achieving equity and valuing diversity in all aspects of employment and welcomes applications from all sections of the community. As one of the country's leading universities we understand the importance of investing in our staff and their professional development. Click here to find out more.

Our Benefits  

At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:  

Time off -  generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme  

Where you work –  access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park  

Financial wellbeing  – competitive pay, two excellent pension schemes, and everyday savings opportunities  

Support for you and your family  – on-site nursery at our East Midlands campus, flexible and hybrid working options, and a range of family-friendly policies  

Health and wellbeing  – discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support  

Travel and sustainability  - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting  

Discover more  about the full range of rewards and benefits at Loughborough University.  

CUSTOMER SERVICE ADMINISTRATOR

TEMPORARY TO PERMANENT

MONDAY – SATURDAY – WITH TUESDAY OFF WORK

1 WEEKEND PER MONTH

£12.21 PER HOUR

S18 -DRONFIELD - MUST BE ABLE TO DRIVE 

LOOKING FOR SOMEONE TO START ASAP

We are currently supporting our client who is seeking a Temporary to Permanent Customer Service Administrator to join their existing team. As a Customer Service Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

• Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients
• Ensuring a professional and tailored approach for each interaction.
• Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further actions.
• Scheduling and Booking Appointments
• Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
• Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases
• Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
• Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Experience:

• Good interpersonal and communication skills
• Excellent telephone manner
• Excellent customer service skills
• Ability to deliver tasks to tight deadlines
• Ability to complete admin tasks accurately and follow instructions
• Confidence and ability to establish effective working relationships both internally and externally
• Ability to work on own initiative
• Ability to multi-task in a fast-paced high-volume environment
• Ability to work in a pressurised environment
• Touch Typing Skills - preferred not essential

If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity as a Temporary Customer Service Administrator!

EMA25

We have the pleasure of recruiting for a Customer Service Administrator to join our well established client who are based in the heart of Newark.

This is a full time permanent role with a salary of 25k. This role is office based and the normal hours will be 37.5 (actual start and finish times to be agreed but will be within the window of 07.30 -17.30 Mon-Fri)

Reporting to the Commercial Manager, you will provide administration support in a timely, professional and friendly manner. You would also assist with processing customer orders when the team need extra support. This will be a mixed role involving both Administration and direct Customer Service tasks so we are looking for someone who is comfortable dealing with customers by telephone.

Key responsibilities will include:

• Order processing and fulfilment
• Transport and logistics booking
• Complaint handling and resolution
• Query handling
• Quotation development

The successful candidate will have at least 2 years of customer facing experience, along with an ability to work within tight deadlines. You'll suit this role best if you are customer focused, with strong Microsoft Office skills and an ability to problem solve, thinking on your feet.

If you feel that you have the skills and this role is right for you then please contact Ellen.

Reflect Recruitment Group is operating as Employment Business under the Employment Agencies Act 1973.