What Jobs are available for Customer Service in Ilminster?

Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join our client, a highly-rated water company on Trustpilot, who provides billing, account managements and customer service to business customers.

Benefits and Package for a Customer Service Advisor:

• Salary: 27,000 per annum
• Hours: Monday - Friday, 8am - 5:30pm
• Contract Type: Permanent
• Location: Nailsea
• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increases yearly, rewarding your first three years of service
• Performance-related bonus of up to 10%
• Optimise Health Plan, supporting you with your healthcare costs
• 1000 'Refer a friend/family' scheme
• Life assurance of up to eight times your salary
• Sustainable benefits, including electric vehicle and cycle2work schemes
• A range of family-friendly policies, including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Key Responsibilities of a Customer Service Advisor:

• Answering inbound calls and responding to email queries from customers who are also other businesses
• Interacting with regional water companies and be multiskilled in a variety of other daily tasks
• Delivering first-class and memorable customer service
• Building rapport via all forms of communication
• Confidently making and implementing decisions when necessary

Key Skills and Experience of a Customer Service Advisor:

• You should have a positive "can do" attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customers' expectations
• Excellent communication skills, both written and verbal is required
• You will be required to have a willingness to adapt and respond to change
• Being able to work to department targets, demonstrate resilience and reliability is also required

If you are interested in this Customer Service Advisor position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

JOB TITLE: Temporary Customer Service Administrator

LOCATION: Bridgwater, Somerset

HOURLY RATE: 12.68 per hour

HOURS: Monday - Friday, 8:30am till 4:30pm

BENEFITS: We would love for you to join us, some of the great perks of temping through Office Angels include.

• Weekly pay
• Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
• Temporary candidate of the month award
• Temporary candidate lunches/treats
• Regular pay review
• Online timesheets
• A dedicated consultant as an additional layer of support

Are you a passionate Customer Service Advisor looking to join a dynamic and innovative team? Our client, a well-established business, is seeking a talented individual like you to provide outstanding customer care and build strong relationships with customers and colleagues alike. Join their welcoming team and be part of their continued success! This role is being offered on a temporary basis for a minimum of 3 months. You must be available immediately to be considered for the role.

Key duties and responsibilities:

• Answering calls and assisting customers with their queries
• Processing orders through the system and sending order confirmations
• Updating customer account details accurately
• Stock management
• Dispatch orders to customers expected timescales
• Responding promptly to emails
• Completing filing and scanning tasks
• Undertaking additional administrative duties to ensure smooth operation within the department

Essential skills and qualities:

• Confident and polite telephone manner
• Upbeat and positive attitude
• Strong IT skills
• High work ethic, excelling in a fast-paced environment
• Exceptional customer care skills and willingness to go the extra mile

If you possess the required skills and experience and are eager to join a company that places high value on its employees, apply online or send your CV directly to (url removed) or call our team on (phone number removed) for more details.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Summary

All the details

Customer Assistant - Service & Safety Assistant - Yeovil

Under 18 Disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older .

Work Pattern

Week 1:
Monday 10:00-17:00
Thursday 10:00-17:00
Friday 08:00-14:00
Saturday 10:00-18:00

Week 2:
Sunday 10:00-16:00
Wednesday 10:00-18:00
Thursday 10:00-18:00
Friday 12:00-18:00


Job Description:
Key Accountabilities and Measures

• Clearly identified to provide customers with a visible presence at the beginning of their shopping journey

• Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store

• Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations

• Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)

• Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support

• Thank our customers for shopping with us when they exit

• Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations

• Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have

• Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.

• Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter

• Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary

• Ensure that persons served with a trespass notice do not re-enter the site

• Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes

• Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen

• Report any incidents of known or suspected internal theft or malpractice

Key Skills

• Being confident with an easily felt presence and friendly and natural personality is essential

• Strong communication skills with the ability to engage customers with ease

• Ability to remain focused at greeting customers and deterring suspicious activity

• To have a natural empathy with our M&S brand and values, including service behaviours

• To be self-motivated, willing to improvise and suggest or try new approaches

• Able to maintain high standards of appearance and uniform standards

• No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

• Store Management team

• Store Colleagues

• Operational Security Manager

• Regional teams (RLPMs/RCOMs)

• Store Detectives

• SOC

• Police

• Local Networks

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Summary

All the details

Customer Assistant - Service & Safety Assistant - Yeovil

Under 18 Disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older .

Work Pattern

Week 1:
Sunday 10:00-16:00
Tuesday 10:00-18:00
Wednesday 10:00-18:00
Friday 12:00-18:00

Week 2:
Monday 10:00-17:00
Tuesday 10:00-17:00
Friday 08:00-14:00
Saturday 10:00-18:00


Job Description:
Key Accountabilities and Measures

• Clearly identified to provide customers with a visible presence at the beginning of their shopping journey

• Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store

• Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations

• Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)

• Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support

• Thank our customers for shopping with us when they exit

• Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations

• Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have

• Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.

• Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter

• Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary

• Ensure that persons served with a trespass notice do not re-enter the site

• Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes

• Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen

• Report any incidents of known or suspected internal theft or malpractice

Key Skills

• Being confident with an easily felt presence and friendly and natural personality is essential

• Strong communication skills with the ability to engage customers with ease

• Ability to remain focused at greeting customers and deterring suspicious activity

• To have a natural empathy with our M&S brand and values, including service behaviours

• To be self-motivated, willing to improvise and suggest or try new approaches

• Able to maintain high standards of appearance and uniform standards

• No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

• Store Management team

• Store Colleagues

• Operational Security Manager

• Regional teams (RLPMs/RCOMs)

• Store Detectives

• SOC

• Police

• Local Networks

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Your new company
We specialise in high-performance chemical products-lubricants, cleaners, degreasers, and anti-corrosion agents-serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we're a global force with a local heart.
This role is full time permanent and you will be required on site in Bridgwater 3 days a week with 2 days working from home.
Salary is dependant on experience.
The role is Monday - Friday 37.5 hours per week.
Monday - Thursday 8am - 5pm and Fridays 8.30am - 2pm.

Your new role
As a Customer Care Representative, you'll be the trusted point of contact for our industrial customers-especially in the United Kingdom. You'll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction.As you grow in the role, you'll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team.
Roles & Responsibilities:

• Communicate proactively throughout the order cycle
• Customer Care & Order Management
• Act as the Single Point of Contact for B2B customers
• Process and confirm orders, ensuring alignment with contracts and delivery timelines
  
  Documentation & Logistics
• Prepare accurate shipping and invoicing documents
• Tailor documentation to destination-specific requirements
• Coordinate with warehouses for road and airfreight logistics

Sales Support & Customer Success

• Collaborate closely with Sales and Account Managers to support customer relationships.
• Support customers with CRC's digital platforms (EDI, B2B Webstore)
• Prepare for key customer meetings and follow up on leads
• Identify upselling or cross-selling opportunities and contribute to revenue growth

After-Sales & Certification

• Provide customs and compliance documents (MSDS, TDS, Certificates)
• Handle claims, returns, and corrections with professionalism and speed

What you'll need to succeed

• Experience in customer care or inside sales, with strong order-to-cash knowledge
• A proactive mindset and commercial awareness
• Fluency in English, combined with another European language which needs to be either Finnish, Norwegian, Swedish, German or French to effectively support our diverse EMEA customer base.
• Strong communicator with a customer-first and sales-oriented approach
• Proficient in Microsoft Office (O365 environment)
• Experience with Microsoft Dynamics 365 F&O or similar ERP systems is a plus

What you'll get in return

• A permanent role in a stable, international company
• A collaborative and supportive team culture that values initiative and growth
• Opportunities for growth in both customer care and sales
• A competitive compensation package with attractive benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience and available to start on the 24th November

The salary is 27,000 per annum.

Benefits and Package for a Customer Support Officer:

• Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000.
• Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
• Contract Type: Permanent
• Location: Taunton

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Store discount

Key Responsibilities of a Customer Support Officer:

• Being the first point of contact for all customer enquiries
• Answering high-volume inbound calls
• Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
• Delivering the highest level of customer service

Key Skills and Experience of a Customer Support Officer:

• You should be passionate about delivering the highest level of customer service
• You will need to have previous experience working in a telephone-based role
• Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
• You will need to be confident with fantastic communication skills
• You should also feel comfortable working independently as well as part of a team

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)