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Showing 75 Customer Service jobs in Irchester
Distribution Customer Service Representative
Bedford, Eastern
Expeditors
Posted 14 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).
Positive and willing to help attitude
Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organisational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Must have the Right to Work in the UK
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).
Positive and willing to help attitude
Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organisational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Must have the Right to Work in the UK
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This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Service Representative - Remote
MK9 2AA Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Service Representative to join their fully remote team. This role is essential for providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive customer experience. You will handle complex customer issues, provide guidance on products and services, and escalate unresolved problems to appropriate departments. As a senior member of the team, you will also be expected to assist in training new representatives, contribute to the development of customer service policies, and identify opportunities for service improvement.
Key responsibilities include managing high-volume inbound and outbound customer communications via phone, email, and chat, maintaining accurate customer records, and ensuring all interactions are documented thoroughly. You will actively listen to customer needs, provide accurate information, and strive to resolve issues on the first contact whenever possible. The ability to de-escalate challenging situations and maintain a calm, professional demeanour is crucial. You will also be responsible for tracking customer feedback and reporting trends to management, contributing to product and service enhancements. This role demands excellent communication skills, a patient and understanding attitude, and a strong problem-solving ability, all performed within a remote working environment. Proficiency with CRM software and a dedication to delivering outstanding service are key requirements.
Qualifications:
This fully remote role supports customers across the UK, with key operations and team members located near **Milton Keynes, Buckinghamshire, UK**.
Key responsibilities include managing high-volume inbound and outbound customer communications via phone, email, and chat, maintaining accurate customer records, and ensuring all interactions are documented thoroughly. You will actively listen to customer needs, provide accurate information, and strive to resolve issues on the first contact whenever possible. The ability to de-escalate challenging situations and maintain a calm, professional demeanour is crucial. You will also be responsible for tracking customer feedback and reporting trends to management, contributing to product and service enhancements. This role demands excellent communication skills, a patient and understanding attitude, and a strong problem-solving ability, all performed within a remote working environment. Proficiency with CRM software and a dedication to delivering outstanding service are key requirements.
Qualifications:
- Proven experience as a Customer Service Representative, with at least 2-3 years in a senior or lead role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle complex customer inquiries.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in training or mentoring junior team members is a plus.
- A patient, empathetic, and customer-focused approach.
- Ability to work independently and meet performance metrics in a remote setting.
- High school diploma or equivalent required; further education or certifications are advantageous.
This fully remote role supports customers across the UK, with key operations and team members located near **Milton Keynes, Buckinghamshire, UK**.
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1
Remote Customer Service Representative (Specialty Foods)
MK14 5AB Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly expanding online retailer specializing in artisanal and gourmet food products, is seeking dedicated and enthusiastic Remote Customer Service Representatives to join their fully remote team. This pivotal role will be the primary point of contact for customers, providing exceptional support across various channels including email, live chat, and phone. You will be instrumental in ensuring a seamless and positive customer experience, handling inquiries related to orders, product information, delivery status, and any post-purchase issues. A deep passion for food and an understanding of specialty ingredients would be highly advantageous. The ideal candidate is a natural communicator, empathetic, patient, and possesses excellent problem-solving skills. You should be comfortable navigating online platforms and internal CRM systems efficiently. Key responsibilities include responding to customer queries promptly and professionally, processing returns and exchanges, resolving complaints, and proactively identifying opportunities to enhance customer satisfaction. You will also be tasked with gathering customer feedback and relaying it to the relevant departments to drive product and service improvements. This is a fantastic opportunity for individuals who thrive in a remote work environment and are passionate about delivering outstanding service in the exciting world of gourmet food. A quiet, dedicated home workspace with a stable high-speed internet connection is essential. You will need to be self-motivated and possess strong time management skills to effectively manage your workload and maintain high service levels. The company offers comprehensive training on its product range and customer service protocols. Success in this role will be measured by customer satisfaction scores, response times, and resolution rates. If you are a customer-focused individual with a love for fine foods and are looking for a fulfilling remote career, this is the perfect fit for you.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone.
- Provide detailed information about products, orders, and deliveries.
- Resolve customer issues, complaints, and process returns efficiently.
- Maintain a high level of customer satisfaction through excellent service.
- Update customer records and document interactions in the CRM system.
- Gather customer feedback and contribute to service improvements.
- Collaborate with other remote team members and departments.
- Ensure adherence to company policies and procedures.
- Proven customer service experience, preferably in e-commerce or food retail.
- Excellent communication and interpersonal skills.
- Strong written and verbal English proficiency.
- Proficiency with CRM software and online communication tools.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; further education is a plus.
- A genuine interest in food products is highly desirable.
- Reliable internet connection and a suitable home office environment.
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2
Customer Service Advisor
Huntingdon, Eastern
Kier Group
Posted today
Job Viewed
Job Description
Meet the recruiter
Liv Staples
Benefits
Liv Staples
Benefits
Life assurance
Kier Rewards
Additional holiday purchase opportunities
Matched pension scheme up to 7.5%
Enhanced family leave & policies
Share plan schemes
Free health & wellbeing services
Opportunity to purchase health benefits & insurance
Customer Service AdvisorAdd to favourites Favourite View favourites
We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance
Location: Fully office based in Huntingdon, Cambridgeshire
Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.
Your day to day will include:
- Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
- Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
- Assist with the scheduling and planning of works
What are we looking for?
This role of Customer Service Advisor is great for you if you hold:
- Experience within a customer service environment, particularly over the phone within an office/ depot
- Excellent IT and communication skills
We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.
If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.
There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
Customer Service Advisor Job
Location: Huntingdon
- Vacancy ID: 8351
- Background check: None
- Flexible Working: Yes
Flexible working could include part time, job share, condensed hours, or flexible start/end times.
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3
Customer Service coordinator
NN4 7AN Northampton, East Midlands
£26000 - £26500 annum
Impact Recruitment
Posted 1 day ago
Job Viewed
Job Description
Customer Service Coordinator
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4
Customer Service Team Lead
Kettering, East Midlands
Pertemps Network Group
Posted today
Job Viewed
Job Description
Job Title: Customer Experience Team Lead
Location: Kettering
Salary: From £30,000 per year
Job Type: Full-time, Permanent
Ready to Lead a Team That Makes a Real Impact?
We’re on the hunt for a Customer Experience Team Lead who loves working with people and delivering top-notch service. Join a global company where your leadership, energy, and problem-solving skills will help your team thrive—and make a real difference for our customers.
What You’ll Be Doing:
- Leading, coaching, and inspiring a small team of 8+ customer service stars.
- Being the go-to person for your team and a key escalation point.
- Ensuring service is smooth, efficient, and professional across all customer touchpoints.
- Building strong relationships across departments and with external partners.
- Driving continuous improvement projects to make work smarter, not harder.
- Holding team huddles, giving feedback, and supporting development.
What We’re Looking For:
- A natural leader who’s approachable, professional, and supportive.
- Strong communicator who can handle emails, calls, and meetings with ease.
- Tech-savvy with Word, Excel, PowerPoint, and other systems.
- Organised, detail-oriented, and able to juggle competing priorities.
- 3+ years in customer service; leadership experience is a bonus!
Why You’ll Love It Here:
- Work with a passionate, collaborative team in a respected global brand.
- Opportunities to grow your career and develop your skills.
- A culture built on teamwork, innovation, and pride in your work.
Perks & Benefits:
- Extra leave, sick pay, and bereavement support
- Discounts, referral programmes, and store perks
- Life insurance and company pension
- Free parking, on-site gym, and canteen
- Cycle to work scheme & health & wellbeing programmes
- Enhanced maternity/paternity leave
- Fun company events and more
Experience Required:
- Customer service: 3+ years (essential)
- Team leadership: 1+ year (preferred)
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5
Customer Service Team Lead
MK9 2HN Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Customer Service Team Lead to join their vibrant team in Milton Keynes, Buckinghamshire, UK . This role is crucial for ensuring exceptional customer support and guiding a team of dedicated customer service representatives. The ideal candidate will have a passion for customer satisfaction, strong leadership abilities, and a proven track record in managing customer service operations. You will be responsible for motivating your team, improving service efficiency, and resolving complex customer issues.
Key responsibilities include:
The successful applicant will have previous experience in a customer service leadership role, with a strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills are essential. A proactive approach to identifying and resolving issues, along with the ability to motivate and inspire a team, is crucial. Familiarity with CRM systems and customer service software is highly desirable. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced approach to work.
Key responsibilities include:
- Leading, mentoring, and coaching a team of customer service representatives to achieve performance targets.
- Monitoring team performance, providing regular feedback, and conducting performance reviews.
- Handling escalated customer inquiries and resolving complex issues efficiently and effectively.
- Developing and implementing customer service strategies to enhance customer satisfaction and loyalty.
- Ensuring adherence to service level agreements (SLAs) and quality standards.
- Training new team members and providing ongoing training to existing staff.
- Identifying areas for process improvement and implementing solutions to enhance customer experience.
- Collaborating with other departments to address customer feedback and implement necessary changes.
- Managing team schedules, workload, and resource allocation.
- Maintaining accurate records of customer interactions and team performance.
- Reporting on key customer service metrics and insights to senior management.
- Acting as a point of escalation for customer complaints and resolving them with empathy and professionalism.
- Fostering a positive and supportive team environment that encourages professional growth.
The successful applicant will have previous experience in a customer service leadership role, with a strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills are essential. A proactive approach to identifying and resolving issues, along with the ability to motivate and inspire a team, is crucial. Familiarity with CRM systems and customer service software is highly desirable. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced approach to work.
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6
Customer Service Team Lead
MK10 0AA Milton Keynes, South East
£30000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly expanding fintech company, is seeking an experienced and empathetic Customer Service Team Lead to manage and inspire a remote team of customer support specialists. This position is fully remote, offering the opportunity to lead a team from anywhere within the UK. You will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that all customer inquiries are handled efficiently, professionally, and in line with company standards. Key duties include coaching, training, and motivating the customer service team, setting performance targets, conducting regular performance reviews, and fostering a positive and collaborative team environment. You will also be involved in handling escalated customer issues, identifying trends in customer feedback, and collaborating with other departments to implement service improvements. The ideal candidate will have a proven background in customer service management, with a strong understanding of CRM systems and customer support best practices. Excellent leadership, communication, and problem-solving skills are essential. You should be passionate about delivering exceptional customer experiences and be adept at managing and motivating a remote workforce. This is an exciting opportunity to make a significant impact on customer satisfaction and contribute to the growth of an innovative company in a remote-first setting.
Responsibilities:
Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives.
- Manage daily operations of the customer service function, ensuring high-quality service delivery.
- Set performance goals and monitor team productivity and quality metrics.
- Conduct regular performance reviews and provide constructive feedback.
- Handle and resolve escalated customer complaints and issues.
- Identify areas for service improvement and collaborate with other departments to implement changes.
- Ensure adherence to company policies and procedures in all customer interactions.
- Develop and deliver training programs for new and existing team members.
- Maintain up-to-date knowledge of company products, services, and support policies.
- Foster a positive and supportive team culture.
- Proven experience in a customer service supervisory or team lead role.
- Demonstrated ability to lead and motivate a team, preferably in a remote setting.
- Excellent understanding of customer service principles and best practices.
- Proficiency with CRM software and customer support platforms.
- Strong problem-solving and conflict-resolution skills.
- Outstanding communication, interpersonal, and listening skills.
- Ability to manage performance metrics and drive continuous improvement.
- Empathetic and client-focused approach.
- Experience in the fintech or technology sector is a plus.
- Bachelor's degree in a relevant field or equivalent experience.
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7
Customer Service Team Lead
Kettering, East Midlands
Pertemps Network Group
Posted today
Job Viewed
Job Description
Job Description
Job Title: Customer Experience Team Lead
Location: Kettering
Salary: From £30,000 per year
Job Type: Full-time, Permanent
Ready to Lead a Team That Makes a Real Impact?
We’re on the hunt for a Customer Experience Team Lead who loves working with people and delivering top-notch service. Join a global company where your leadership, energy, and problem-solving skills will help your team thrive—and make a real difference for our customers.
What You’ll Be Doing:
- Leading, coaching, and inspiring a small team of 8+ customer service stars.
- Being the go-to person for your team and a key escalation point.
- Ensuring service is smooth, efficient, and professional across all customer touchpoints.
- Building strong relationships across departments and with external partners.
- Driving continuous improvement projects to make work smarter, not harder.
- Holding team huddles, giving feedback, and supporting development.
What We’re Looking For:
- A natural leader who’s approachable, professional, and supportive.
- Strong communicator who can handle emails, calls, and meetings with ease.
- Tech-savvy with Word, Excel, PowerPoint, and other systems.
- Organised, detail-oriented, and able to juggle competing priorities.
- 3+ years in customer service; leadership experience is a bonus!
Why You’ll Love It Here:
- Work with a passionate, collaborative team in a respected global brand.
- Opportunities to grow your career and develop your skills.
- A culture built on teamwork, innovation, and pride in your work.
Perks & Benefits:
- Extra leave, sick pay, and bereavement support
- Discounts, referral programmes, and store perks
- Life insurance and company pension
- Free parking, on-site gym, and canteen
- Cycle to work scheme & health & wellbeing programmes
- Enhanced maternity/paternity leave
- Fun company events and more
Experience Required:
- Customer service: 3+ years (essential)
- Team leadership: 1+ year (preferred)
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8
Customer Service Lead - Fully Remote
MK9 2EB Milton Keynes, South East
£35000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly expanding tech company, is looking for a dynamic and empathetic Customer Service Lead to spearhead their fully remote customer support team. This is a critical role focused on enhancing customer satisfaction, driving service excellence, and ensuring a consistently positive customer experience across all touchpoints. You will be responsible for leading a team of customer service representatives, developing support strategies, managing escalations, and implementing best practices to ensure exceptional service delivery. The ideal candidate possesses outstanding leadership qualities, a passion for customer advocacy, and a proven ability to manage and motivate a remote workforce.
Key Responsibilities:
Qualifications and Experience:
This position is a fully remote role, although the company base is **Milton Keynes, Buckinghamshire, UK**. Our client offers a competitive salary, comprehensive benefits, and the opportunity to shape the customer experience for a growing company. If you are a passionate leader dedicated to customer success in a remote environment, we encourage you to apply.
Key Responsibilities:
- Lead, train, and mentor a team of remote customer service representatives, fostering a high-performance culture.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor service quality and customer feedback, identifying areas for improvement.
- Manage complex customer inquiries and escalations, ensuring timely and effective resolution.
- Analyse customer service data to identify trends and insights, reporting key metrics to management.
- Collaborate with other departments (e.g., Product, Sales) to address customer needs and improve overall customer experience.
- Ensure the team meets or exceeds key performance indicators (KPIs) such as response times and customer satisfaction scores.
- Develop and deliver ongoing training programs to enhance team skills and product knowledge.
- Champion customer advocacy and ensure customer needs are at the forefront of all decisions.
- Utilise and optimise customer support software and tools.
Qualifications and Experience:
- Proven experience in a customer service leadership or supervisory role.
- Demonstrated ability to effectively manage and motivate a remote customer service team.
- Strong understanding of customer service principles, techniques, and metrics.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyse data and translate it into actionable insights.
- Proficiency in conflict resolution and de-escalation techniques.
- Strong organisational skills and the ability to manage multiple priorities.
- A passion for delivering exceptional customer service.
- Experience in the tech or SaaS industry is a plus.
This position is a fully remote role, although the company base is **Milton Keynes, Buckinghamshire, UK**. Our client offers a competitive salary, comprehensive benefits, and the opportunity to shape the customer experience for a growing company. If you are a passionate leader dedicated to customer success in a remote environment, we encourage you to apply.
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