What Jobs are available for Customer Service in Kettering?
Showing 135 Customer Service jobs in Kettering
Distribution Customer Service Representative
Posted 16 days ago
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Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).
Positive and willing to help attitude
Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organisational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Must have the Right to Work in the UK
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Senior Customer Service Representative
Posted 18 days ago
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Job Description
Key Responsibilities:
- Provide exceptional customer service and support via multiple channels.
- Resolve complex customer issues and complaints effectively and efficiently.
- Mentor and provide guidance to junior customer service team members.
- Assist in training new customer service staff.
- Identify and escalate recurring issues to management with proposed solutions.
- Maintain accurate and detailed customer records in the CRM system.
- Develop and maintain expert knowledge of company products and services.
- Contribute to improving customer service processes and policies.
- Promote customer loyalty and satisfaction.
- Handle sensitive customer information with discretion and professionalism.
- Previous experience (3+ years) in a customer service or support role, with demonstrated experience in a senior or mentoring capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using CRM software and other customer service tools.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Experience in handling escalated customer inquiries.
- Ability to work under pressure and meet service level agreements.
- Familiarity with product knowledge management is a plus.
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Senior Customer Service Representative - Remote
Posted 10 days ago
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Job Description
Key responsibilities include managing high-volume inbound and outbound customer communications via phone, email, and chat, maintaining accurate customer records, and ensuring all interactions are documented thoroughly. You will actively listen to customer needs, provide accurate information, and strive to resolve issues on the first contact whenever possible. The ability to de-escalate challenging situations and maintain a calm, professional demeanour is crucial. You will also be responsible for tracking customer feedback and reporting trends to management, contributing to product and service enhancements. This role demands excellent communication skills, a patient and understanding attitude, and a strong problem-solving ability, all performed within a remote working environment. Proficiency with CRM software and a dedication to delivering outstanding service are key requirements.
Qualifications:
- Proven experience as a Customer Service Representative, with at least 2-3 years in a senior or lead role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle complex customer inquiries.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in training or mentoring junior team members is a plus.
- A patient, empathetic, and customer-focused approach.
- Ability to work independently and meet performance metrics in a remote setting.
- High school diploma or equivalent required; further education or certifications are advantageous.
This fully remote role supports customers across the UK, with key operations and team members located near **Milton Keynes, Buckinghamshire, UK**.
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Remote Customer Service Representative (Specialty Foods)
Posted 10 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone.
- Provide detailed information about products, orders, and deliveries.
- Resolve customer issues, complaints, and process returns efficiently.
- Maintain a high level of customer satisfaction through excellent service.
- Update customer records and document interactions in the CRM system.
- Gather customer feedback and contribute to service improvements.
- Collaborate with other remote team members and departments.
- Ensure adherence to company policies and procedures.
- Proven customer service experience, preferably in e-commerce or food retail.
- Excellent communication and interpersonal skills.
- Strong written and verbal English proficiency.
- Proficiency with CRM software and online communication tools.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; further education is a plus.
- A genuine interest in food products is highly desirable.
- Reliable internet connection and a suitable home office environment.
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Customer Service Assistant
Posted 1 day ago
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Job Description
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 10 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50 weeks per year
Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Customer Services Assistant will:
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mind set
- Have experience within a similar catering-related role, but this isn't essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/0610/ / /BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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Customer Service Advisor
Posted today
Job Viewed
Job Description
Liv Staples
Benefits
Life assurance
Kier Rewards
Additional holiday purchase opportunities
Matched pension scheme up to 7.5%
Enhanced family leave & policies
Share plan schemes
Free health & wellbeing services
Opportunity to purchase health benefits & insurance
Customer Service AdvisorAdd to favourites Favourite View favourites
We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance
Location: Fully office based in Huntingdon, Cambridgeshire
Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.
Your day to day will include:
- Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
- Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
- Assist with the scheduling and planning of works
What are we looking for?
This role of Customer Service Advisor is great for you if you hold:
- Experience within a customer service environment, particularly over the phone within an office/ depot
- Excellent IT and communication skills
We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.
If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.
There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
Customer Service Advisor Job
Location: Huntingdon
- Vacancy ID: 8351
- Background check: None
- Flexible Working: Yes
Flexible working could include part time, job share, condensed hours, or flexible start/end times.
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Customer Service Lead
Posted 1 day ago
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Job Description
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives to achieve high performance standards.
- Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to service level agreements.
- Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Train new team members and conduct ongoing training for existing staff on product knowledge and service protocols.
- Analyze customer feedback and service metrics to identify trends and areas for improvement.
- Collaborate with other departments to address customer needs and resolve cross-functional issues.
- Manage team schedules, workload distribution, and performance evaluations.
- Maintain a deep understanding of company products and services to effectively guide the team.
- Contribute to the development of customer service strategies and initiatives.
- Ensure a positive and supportive work environment for the customer service team.
- Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
- Excellent communication, problem-solving, and conflict-resolution skills.
- Strong interpersonal skills with the ability to motivate and guide a team.
- Proficiency in customer service software and CRM systems.
- Demonstrated ability to handle stressful situations and de-escalate customer issues.
- Experience in developing and implementing customer service processes.
- A proactive approach to identifying and addressing potential customer service challenges.
- Ability to work effectively under pressure and manage multiple priorities.
- A genuine commitment to delivering exceptional customer experiences.
- Familiarity with various communication platforms and support tools.
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Customer Service Advisor
Posted 2 days ago
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Job Description
Customer Service Advisor
Peterborough
Temporary contract (2-3 months)
£12.98 / £27,000 FTE
Hybrid working - 2 days from home
Full-time, Sunday to Thursday
Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract, to start immediately and run through to the New Year. If you have strong written communication skills, a calm approach to problem solving and previous experience in a customer-focused role, this could be a great fit for you.
You will be handling email-based enquiries, resolving escalated issues, and working closely with internal teams and third parties to keep things running smoothly.
The job:
- Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
- Deal with escalated issues such as missing delivery, payment issues, refunds.
- Help with daily, weekly and monthly reports.
- Work with third party contact centre to ensure processes and guidelines are adhered to.
- Work with supply chain and other internal business teams to review processes and enhance customer experience.
What we need from you:
- Experience in a customer-focused role.
- Excellent written communication as the role is mostly email-based.
- Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
- Good administration and organisation skills.
Other details:
- Hybrid working - 3 days in office, 2 days WFH
- Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
- Successful candidates must be available for immediate interview & start.
Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.
Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you
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Customer Service coordinator
Posted 3 days ago
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Job Description
Customer Service Coordinator
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Travel Customer Service
Posted 4 days ago
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Job Description
We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.
Responsibilities:
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Assist customers with booking flights, hotels, and transportation.
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Provide clear and friendly support through phone, email, or chat.
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Answer basic travel questions and guide customers to the right options.
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Update reservations and confirm details for accuracy.
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Support the team with day-to-day travel service tasks.
Qualifications:
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Strong communication and customer service skills.
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Comfortable using computers and online booking systems.
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Ability to stay organized and pay attention to detail.
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Friendly, helpful, and patient with customers.
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Previous experience in customer service or hospitality is a plus, but not required.
Job Type: Remote — Full-time or Part-time
Benefits:
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Flexible schedule opportunities
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Work from home
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Training and growth potential
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Supportive team environment
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