1897 Customer Service jobs in Kings Heath

Overview:

At Morgan Advanced Materials , our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures:  Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

Customer relationships:

To communicate with allocated customers on a daily basis :

• To fix the sales conditions with the customers in relationship with external sales and sales manager
li>To contact customers : to have a regular phone contact with the allocated customers and update the data in IFS
• To answer to phone calls, mails, of the customers concerning delivery, stocks, current orders, quotes and complaints
• To inform the customer about the follow up of  his complaint, his deliveries
li>To manage stock orders
• To ask for additional information for the execution of the order upon request of the other departments
• To welcome and to take care of customers during plant tour
• To assist in the preparation of customer budgets in coordination with management and external sales
• To ensure technical support :
  external : to customers, to external sales
  internal : explanation of customers’ requirements

Quote and orders:

To manage the quote-

< i>To prepare the quote upon customer’s requirements applying prices and conditions defined by the  management : to issue prices, communicate with the customer and  to file the quote
• Chasing the quote for getting prices information
• Communicate with PPP department for non standard quotes

Information and communication:

• To handle the data base and all sales information and to file also orders and complaints
• To dispatch any accurate information to the different department and to file it in IFS
• To communicate with external sales :
• To prepare the information required for the visits based on visit planner, to file visit reports and update data in the system. To give external sales all support in term of information, follow up.
• To participate to the organization of sales meetings and to attend them

Additional duties:

• To be the backup of any customer representative when necessary
• To welcome customers and be in charge of their welfare
• To carry out any other reasonable tasks required
• To respect the quality management procedure ISO 9001 version 2000 and the internal rules
• To respect the environment and safety rules

Qualifications / Experience required:

• Minimum of 3 years experience in a customer service environment 
li>Has experience in a busy office environment
• Experience in Manufacturing would bepreferred
• Educated to A-Level or equivalent
• Has a minimum GCSE of Grade B in Maths and Grade C English GCSE

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer I

Overview:

At Morgan Advanced Materials , our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures:  Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

Customer relationships:

To communicate with allocated customers on a daily basis :

• To fix the sales conditions with the customers in relationship with external sales and sales manager
li>To contact customers : to have a regular phone contact with the allocated customers and update the data in IFS
• To answer to phone calls, mails, of the customers concerning delivery, stocks, current orders, quotes and complaints
• To inform the customer about the follow up of  his complaint, his deliveries
li>To manage stock orders
• To ask for additional information for the execution of the order upon request of the other departments
• To welcome and to take care of customers during plant tour
• To assist in the preparation of customer budgets in coordination with management and external sales
• To ensure technical support :
  external : to customers, to external sales
  internal : explanation of customers’ requirements

Quote and orders:

To manage the quote-

< i>To prepare the quote upon customer’s requirements applying prices and conditions defined by the  management : to issue prices, communicate with the customer and  to file the quote
• Chasing the quote for getting prices information
• Communicate with PPP department for non standard quotes

Information and communication:

• To handle the data base and all sales information and to file also orders and complaints
• To dispatch any accurate information to the different department and to file it in IFS
• To communicate with external sales :
• To prepare the information required for the visits based on visit planner, to file visit reports and update data in the system. To give external sales all support in term of information, follow up.
• To participate to the organization of sales meetings and to attend them

Additional duties:

• To be the backup of any customer representative when necessary
• To welcome customers and be in charge of their welfare
• To carry out any other reasonable tasks required
• To respect the quality management procedure ISO 9001 version 2000 and the internal rules
• To respect the environment and safety rules

Qualifications / Experience required:

• Minimum of 3 years experience in a customer service environment 
li>Has experience in a busy office environment
• Experience in Manufacturing would bepreferred
• Educated to A-Level or equivalent
• Has a minimum GCSE of Grade B in Maths and Grade C English GCSE

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer I

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

We are working with a world-leading provider of patient handling equipment, supporting the NHS and individuals with their mobility and quality of life.  Looking to expand their team with a Customer Service Administrator who will take calls and orders for our team.  With full training given this is an ideal role for someone looking to get into a permanent full time office role.

Based on the Hartlebury trading Estate near to Kidderminster, we are easily accessible by public transport or provide parking. 

In your new role as our Customer Service Administrator , you will :

• Answer incoming telephone calls and direct accordingly.
• Support and liaise with our internal sales team, arranging appointments to meet customers
• Deal with various telephone and email enquiries such as:  sales and price enquiries; product enquiries; technical enquiries, sending out quotations.
• You will also process and update  orders
• Meet and greet visitors to the Head Office.

To apply for our Customer Service Administration role, you will require the following:

• An excellent telephone manner and confidence to talk to customers face to face and over the phone
• Excellent written and verbal communication skills to process orders
• Ability to work independently or as part of a team and a keen work ethic to do well
• Good IT / PC literacy

ThIs full-time permanent role is 37.5 hours per week, Monday - Friday.

Benefits include, 33 days holiday, full training, possibility of hybrid working following a successful probation.  This is an ideal role for someone looking to get into their first office role and we are not looking for previous experience, it would suit a college leaver or someone from the hospitality industry looking to change industries.

To apply for this role, send your CV to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

We are working with a world-leading provider of patient handling equipment, supporting the NHS and individuals with their mobility and quality of life.  Looking to expand their team with 2 Customer Service Administrators who will take calls and orders for our team.  With full training given this is an ideal role for someone looking to get into a permanent full time office role.

Based on the Hartlebury trading Estate near to Kidderminster, we are easily accessible by public transport or provide parking. 

In your new role as our Customer Service Administrator , you will :

• Answer incoming telephone calls and direct accordingly.
• Support and liaise with our internal sales team, arranging appointments to meet customers
• Deal with various telephone and email enquiries such as:  sales and price enquiries; product enquiries; technical enquiries, sending out quotations.
• You will also process and update  orders
• Meet and greet visitors to the Head Office.

To apply for our Customer Service Administration role, you will require the following:

• An excellent telephone manner and confidence to talk to customers face to face and over the phone
• Excellent written and verbal communication skills to process orders
• Ability to work independently or as part of a team and a keen work ethic to do well
• Good IT / PC literacy

ThIs full-time permanent role is 37.5 hours per week, Monday - Friday.

Benefits include, 33 days holiday, full training, possibility of hybrid working following a successful probation.  This is an ideal role for someone looking to get into their first office role and we are not looking for previous experience, it would suit a college leaver or someone from the hospitality industry looking to change industries.

To apply for this role, send your CV to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

A fast-growing and ambitious online retail business is seeking an experienced Customer Service Manager to take full ownership of the customer service process and deliver a first-class experience in order to maintain our client’s excellent customer satisfaction. The Customer Service Manager will have previous experience in a similar customer service role in an online retail space or similar. In addition, you will have strong communication and administration skills and is a calm and confident individual.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Liaise with the company’s world-class customers through emails, messaging, phone & providing accurate information & support
li>Resolve customer complaints or concerns efficiently & professionally
• Maintain customer satisfaction to the company’s world-class Trust Pilot rating
< i>Building long-term relationships with new & existing customers
• Perform data entry to maintain customer service delivery times
• Track & resolve any issues with their couriers

Knowledge, skills and qualifications required:

• Previous experience in a customer service role
• Be calm and confident
• Strong communication and administration skills
• Be able to go the extra mile, and be a team player

Salary: £40,000 - £45,000 + benefits

Benefits: pension, performance bonus, growth incentives, employee discount, free parking, company events, store discounts

Involve Recruitment (Midlands) Ltd is working with a Industry leading Black Country based company to recruit for a CUSTOMER SERVICE LEAD role!

The purpose of this role is to support the full aftercare - everything from managing deliveries, complaints, warranty on goods and transport etc

• Salary - 30,000 to 35,000
• Monday to Friday 8:30am to 5pm
• 22 days holiday plus bank holidays

This role will work closely with the Sales Manager so a Sales Support or Customer Service team leader / manager background would be ideal!

Responsibilities:

• Deal with all enquiries from customers post order placement.
• Deal with all warranties and complaints
• Be responsible for maintaining the Complaint system
• Ensure that all complaints are correctly coded and report monthly on these.
• Be responsible for communications with our logistic partners regarding customer deliveries.
• Be responsible for the RMA and customer credits process.
• Continuous improvement of customer processes

This is a exciting position so please do not delay in applying !

We're Hiring! | Customer Service Coordinator
Birmingham
GBP32,000
Monday - Friday, 8:30am - 4:30pm
Full-time | Permanent

Bridge Recruitment is proud to be partnering with a reputable Manafacturing company, who are growing rapidly within the industry in the search for an exceptional Customer Service Coordinator to join their dynamic and supportive team!

Key Responsibilities:
As a Customer Service Coordinator, you'll be the key connection between the business and its valued customers. Your mision? Deliver outstanding service from order to delivery.

Process and manage sale orders
Handle customer queries with professionalism and care
Keep customers updated on their order status, delays, or change
Collaborate with internal departments to ensure smooth order flow
Solve problems quickly and efficiently
Conduct customer verifications
Support the wider team with admin and project tasks
Key Attributes:
Excellent telephone manner and communication skills
A positive, solutions-focused attitude
Strong team spirit and a proactive mindset
Confident using MS Office (Outlook, Word, Excel)
CRM experience - ideally Sslesforce
Previous experience in a similar customer service or coordinator role
Ready to Take the Next Step?
If you're ready to bring your customer srevice skills to a growing company that values excellence and teamwork, we want to hear form you!

Apply now and let's start the conversation!

Job Title: Customer Service Administrator
Location: Bromsgrove
Salary: Up to £27,000 dependant on experience
Hours: Monday to Friday 9am-5.30pm

We are proud to be working in partnership with a leading vehicle leasing broker that is currently experiencing an exciting period of growth. As a result, they are looking to expand their team with the addition of a Customer Service Administrator.

Our client is a well-established, family-owned business operating in the vehicle leasing sector as a credit brokerage. They are fully authorised by the FCA and are members of the BVRLA.

In essence, they act as the link between finance providers, manufacturers, and dealerships, delivering a seamless and straightforward service to their customers.

Your role will be to process customer orders, ensuring all the correct finance documentation is in place, and the customer receives the correct vehicle whilst ensuring that any customer queries are resolved in line with SLA agreements.

What's in it for you?

• 24 days holiday plus bank holidays
• Free onsite parking
• Uniform provided
• Standard pension

Day to day duties will include the following:

• Being the first point of contact for customer, dealer or funder queries
• Ensure orders are processed as quickly as possible
• Consistently monitoring the funder systems and promptly responding to ensure there are no delays
• Maintaining regular contact with the dealership throughout the process
• Raising and processing financial contracts , ensuring accuracy of data
• Cross referencing information on the financial contract with the signed order to ensure all information is accurate
• Obtaining additional proof of ID and address information from the customer
• Identifying and chasing late admin fee payments
• Liaising with the dealership and customers to organise deliveries
• Following delivery of the vehicle, requesting information from dealership
• Being the first point of contact for any customer complaints
• Supporting the business with striving towards funder and dealer targets by ensuring the full process is completed as soon as possible

As an individual you will need the following experience:

• Previous experience within a leasing, brokerage or FCA regulated environment desirable
• Able to manage your own day to day workload
• Strong communication and interpersonal skills
• Ability to demonstrate high levels of accuracy, attention to detail and efficiency
• Strong PC skills including the use of Microsoft Outlook, Word & Excel
• Drive and focus to meet customer expectations
• Able to build relationships with customers
• Self-starter who is highly motivated and willing to learn
• Can work under pressure while delivering high quality work

#INDASH25

Join Our Clients Growing Team
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? We’re looking for a motivated and enthusiastic Customer Service Advisor to join our Service Delivery team in the heart of Birmingham. This is an exciting opportunity to play a key role in ensuring both our drivers and customers receive top-notch support!

About the Role:
As a Customer Service Advisor, you’ll be responsible for providing exceptional support to our driver network and maintaining strong, positive relationships with our customers. You’ll proactively address issues before they become problems, troubleshoot challenges, and help drivers ensure timely and accurate deliveries.

£26,000 Starting Wage

Working Hours are a weekly rotation including all the following: (7:30-16:30)(08:00-17:00)(09:00-18:00)(10:00-19:00) Monday to Friday

Key Responsibilities:

• Answer inbound calls from our driver network, addressing queries and providing necessary support.
• Resolve issues quickly and efficiently to ensure driver satisfaction.
• Use our online system to make outbound calls to drivers, providing guidance on customer instructions and delivery timings.
• Build and nurture strong relationships with customers by proactively reaching out to address concerns.
• Manage email requests promptly and accurately.

What We’re Looking For:
Essential:

• A genuine passion for customer service and a proactive approach to solving problems.
• Experience managing high volumes of calls in a fast-paced environment.
• Strong multitasking skills and the ability to work well under pressure.
• A people-oriented personality with excellent communication skills, particularly over the phone.
• Resilience and a strong desire to take ownership and responsibility in your role.
• Eagerness to learn and tackle new challenges head-on.

Desirable:

• Knowledge of geographical locations and vehicles.
• Ambition to grow within a rapidly expanding business.

Why Join Us?

• Career Growth: Be part of a growing and ambitious company that values its people. We’ll support your development as we grow together.
• Fantastic Location: Our office is based in the heart of Birmingham, just 5 minutes from Grand Central train station, with a rooftop terrace offering stunning city views.
• Social & Team Events: From rooftop quiz nights to mini-golf socials, there’s always something fun to look forward to!
• Fitness & Wellbeing: Take advantage of the gym, golf simulator, and showers in the building – because your health matters to us.
• Generous Leave: Enjoy 25 days of annual leave plus bank holidays, and earn an additional day with every year of service, up to 30 days per annum.

If you're ready to bring your energy, passion, and problem-solving skills to our dynamic team, we’d love to hear from you! Apply now and take the next step in your career.