1733 Customer Service jobs in Kingston upon Thames

• Process orders, credit and debits
• Process returns and resolve complaints
• Answer phones, emails and web enquiries
• Make proactive calls and emails to customers
• Manage backorders and Outlook tasks on a daily basis

Customer Service Advisor / Sales Support
Full time - Permanent
Redhill

Are you ready to take your customer service skills to the next level? Join a fun, supportive, and collaborative team in their modern, vibrant office located on the outskirts of Redhill! If you're eager to grow your career with a well-established, rapidly expanding company that values its people, this could be the perfect opportunity for you!

The Role:

This is no ordinary customer service job, you'll thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities to shine. As a key member of the team, you'll:

• Process and manage customer orders with precision
• Build strong relationships by liaising with customers and suppliers via phone and email
• Tackle enquiries head-on and resolve issues promptly and professionally

If you have a knack for delivering exceptional service, an eagerness to learn, and a sharp eye for detail, we want to hear from you! Don't have office-based customer service experience? No problem! Whether you've wowed customers in retail, hospitality, or another industry, we would still be interested to hear from you as full training will be provided.

Perks & Benefits that put YOU first!

Here's what makes this role even more rewarding:

• Work-Life Balance: Monday to Friday, 9 am - 5:30 pm with a 1-hour lunch break
• Generous Holiday Package: 25 days of annual leave, increasing to 30 with service - plus bank holidays and your birthday off!
• Performance Rewards: A bonus scheme to celebrate your achievements.
• Well-Being Perks: Free on-site parking, private medical care, and a gym membership plus more
• Growth Opportunities: Ongoing training and clear career progression paths.

Don't miss this fantastic opportunity to build a rewarding career in a supportive and energetic workplace. Apply now!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service Advisor

Near Camberley

£25,500

Join Our Team as a Customer Service Advisor

Are you passionate about delivering exceptional customer service and creating meaningful customer experiences? We are looking for an enthusiastic and motivated Customer Service Advisor to join our clients growing team.

You will be the voice of the brands, helping customers across multiple channels from calls and emails to live chats ensuring each interaction is handled with care, empathy, and professionalism.

Hours of work – We are looking for someone to join on a full time and permanent basis, including weekend working.

Key Responsibilities:

• Handle inbound/outbound calls, emails, and live chats to support customers with queries, returns, and product information.
li>Resolve issues promptly and efficiently, aiming for first-contact resolution.
• Manage customer returns and exchanges in line with company policies.
• Build an in-depth understanding of our products to better assist customers.
• Record customer interactions accurately in the CRM system.
• Work closely with Sales, Operations, and Technical Support to provide a seamless customer journey.
• Always look for ways to exceed expectations and add value to every interaction.

Key Attributes we are looking for:

• Professional verbal and written communication skills
• Empathy and a genuine passion for helping others
• Resilience and patience in challenging situations
• A proactive, can-do attitude and a strong team player
• Excellent time management and multitasking abilities
• Proficient in Microsoft Office

• Detail-oriented with strong organisational skills
• Adaptable and open to change in a fast-paced environment

Why Join Us?

• Supportive team environment where your voice is heard
• Opportunities for personal and professional development
• The chance to make a real difference in the customer experience
• Flexible and evolving work opportunities as they grow

If you are passionate about customer care and want to be part of a positive and energetic team, we would love to hear from you!

An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.

As a Customer Service Administrator , you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.

You will be responsible for:

• Coordinating customer appointments for home surveys and installations
• Managing inbound and outbound communications via telephone and email
• Providing timely updates to third-party partners involved in lead generation
• Maintaining accurate records across spreadsheets and internal databases
• Ensuring a seamless customer journey through every stage of the service
• Responding to enquiries and resolving issues in a professional manner

What we are looking for:

• Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
• Confident using Microsoft Office, Google Suite, and PDF tools
• Proven customer service background, ideally 4 years.
• Experience in housing or scheduling within a maintenance or energy sector is advantageous
• Excellent verbal and written communication, particularly over the phone and via email

What’s on offer:

• Competitive Salary
• Bonus scheme
• Company pension plan
• Cycle to work initiative
• Free on-site parking
• Company events

This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

**Genuine career progression and a benefits package which is second to none**

A great opportunity to work for one of the leading employers in the area who offer professional and structured training and development opportunities. 

Opportunities to study for professional qualifications, including the CeMAP

• Based in Epsom
li>Up to £27,000 (DOE) + discretionary bonus li>23 days holiday (rising to 27 days) + bank holidays
• Hybrid (after training)

Job Description:

• Dealing with telephone calls and responding efficiently to enquiries
• Issuing relevant literature, illustrations and application forms to customers
• Proactively following up enquiries with a view to converting these into applications
• Responding to requests for progress updates from customers
• Producing regular ad-hoc management information reports
• Conducting account transactions for new and existing customers

Person Specification:

• Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
• Previous experience of handling incoming telephone calls
• A background in financial services, banking, insurance or similar would be an advantage
• Strong administrative and organisational ability and a keen attention to detail
• Confident, clear and professional telephone manner

Benefits

• Pension Scheme
• BUPA Membership
• Professional Study Support
• Free Parking
• Social Events
• Staff monthly draw
• Perkbox
• Life assurance
• Income protection
• Season ticket loan
• Buy and sell holiday

Refer a friend and earn £00! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a 00 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Quick Apply

Our client is seeking an experienced, proactive and approachable Customer Service Advisor  to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor  for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

Key responsibilities of Customer Service Advisor:

• Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
li>To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction. < i>To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
• There will be some warehouse duties involved including manning of the trade counter when required.
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.

Essential qualities for the role of Customer Service Advisor

• Must be well-presented, polite, helpful, proactive and motivated.
• Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
< i>Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
• Must have a full clean UK Drivers Licence as will be on a call out rota
• Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out.
li>Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company

Shifts:  Monday to Friday 7:30AM – 5PM (with potential for overtime).

 Nature of the role:  This Customer Service Advisor  Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.

We look forward to hearing from you at Team CV LTD.

Customer Service Advisor
£27,500 per annum
Permanent | Hybrid | Central London
Full-time – 37.5 hours per week (Mon–Fri between 08:00–18:00)

Hyperion Partners are proud to be working with a leading housing provider in London to recruit a Customer Service Advisor  on a permanent basis. This is a fantastic opportunity for someone with strong experience in housing repairs and tenancy management to join a dynamic and customer-focused organisation.

The Role
This hybrid position (2 days office / 3 days remote) will see you at the forefront of resident engagement. As a Customer Service Advisor, you’ll handle a wide variety of enquiries – from diagnosing and booking repairs, to assisting with tenancy concerns, rent payments, anti-social behaviour (ASB), and more. You'll play a critical role in ensuring residents feel supported and heard.

Key Responsibilities

• p>Handle inbound queries across multiple contact channels including phone and email

• Diagnose and raise housing repairs accurately and efficiently

• Advise residents on income, tenancy, leasehold, ASB, domestic abuse, and estate management

• Log complaints and resolve issues at the first point of contact wherever possible

• Take payments and provide advice on account queries

• Ensure accurate data entry using CRM systems and follow organisational procedures

About You
We’re looking for someone with:

< i>

Previous experience in a housing contact centre or fast-paced customer service environment

• Strong knowledge of repairs diagnostics, scheduling and prioritisation

• Excellent communication, listening, and problem-solving skills

• High level of empathy, professionalism, and resilience

• Ability to balance empathy with efficiency to achieve positive outcomes

• Good attention to detail and IT literacy

Why Apply?

• Permanent role with great work-life balance

• Purpose-led environment with meaningful community impact

• Friendly, supportive, and modern working culture

How to Apply
Submit your CV and a brief supporting statement explaining how your experience matches the role. Applications are being considered on a rolling basis, so early submission is advised.

Please note: You must have the right to work in the UK as visa sponsorship is not available for this role.

Customer Service Executive

Reporting to: Regional Commercial Manager

Position Overview:

The Customer Service Executive will be responsible for growing the business in a designated/assigned geographical Region by maintaining a portfolio of Commercial, Industrial and Agricultural accounts whilst also driving fuel sales throughout our Domestic sector specifically working towards growth both in terms of market share and profitability

Key Responsibilities:

• Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers.

• Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets.

• Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams.

• Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager.

• Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary.

• Upsell the full range of companies products and services-including energy procurement, lubricants, tanks, and fuel cards-to maximize revenue.

• Provide timely reports and information as required by the Regional Commercial Manager or General Manager.

• Fully utilize all company systems and processes; assist in office-based support when necessary.

• Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings.

• Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty.

• Process customer orders, manage queries, and consistently deliver outstanding customer service.

• Champion a health and safety-focused culture at all times.

• Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible.

• Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans.

• Maintain a professional and reputable approach in all internal and external interactions.

• Ensure consistency of job functions and processes across businesses in the UK to promote operational unification.

• Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes.

• Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships.

• Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits.

Essential Skills: .

• Experience in a target-driven telephony sales environment.

• Strong computer skills (Word, Excel, Outlook).

• Strong interpersonal and communication skills. (Oral and written)

• Ability to work effectively within a team and independently

• Be experienced in building relationships to secure customer loyalty and repeat custom

• Can work using your own initiative.

Desired Skills:

• Experience in a target-driven telephony sales environment is highly desirable.

• Fuel sales experience preferential but not essential.

• Must be comfortable working in a high-pressured environment in line with multiple KPI's.

• Key account management experience in a target driven environment

Hours of Work:

• Monday to Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

• Office-based from Monday to Wednesday; remote work on Thursday and Friday