Customer Service Representative (12 months)

Heysham, North West ThermoFisher Scientific

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Based in Heysham, UK the Customer Service Centre of Excellence is part of the Laboratory Chemicals Division Customer Service EMEA team, reporting into the Life Sciences **Commercial Operations group.**
The Heysham team is responsible for supporting our chemicals' clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Providing outstanding customer service, promptly and accurately when responding to internal and external customer requests.
**Responsibilities:**
+ Work on assignments/projects in collaboration with all colleagues
+ Call out and problem solve customer inquiries, documentation requests and complaints without managerial support
+ Assess individual customer requirements and direct activities to appropriate departments
+ Maintain daily customer service reports
+ Get involved in delivering of tasks critical to team performance
+ Provide a high standard of customer service support to all customers
+ Handle all telephone / fax / EDI / web orders within the division's guidelines, relay price and availability of products to customers where vital
+ Deal with & take ownership of sophisticated customer requirements, efficiently and professionally as per the service level agreement.
+ Collaborate with Operations, Sales, Finance and Service teams to ensure customer needs are responded to in a timely manner
+ Work in compliance to SOP's, SLA's and departmental training guidelines
**Minimum Requirements/Qualifications:**
+ German and/or French speaking is nice to have but not essential.
+ Experienced Microsoft Office user.
+ Strong interpersonal, written and verbal communication skills.
+ Organizational skills to multi-task and meet timelines required.
+ A minimum of 1 year customer service experience preferable, ideally in a call centre/office environment
+ Self-motivation, passion to succeed and a positive demeanor ideal.
+ Accuracy and attention to detail is required in performing all tasks of this role
+ Excellent time management skills and ability to work independently required.
+ Good organizational skills and the ability to prioritize and / or delegate effectively
+ Can work cross-functionally, relate well to all kinds of people, listen and build constructive relationships, subtlety and with tact. Show innovation in communicating ideas
+ The individual should be able to work as both part of a team and on their own initiative, be flexible and to review current practices with the target of improving the department to achieve standard methodologies.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.

Customer Service Supervisor

Wigan, North West STARK Group

Posted today

Job Viewed

Tap Again To Close

Job Description

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

What You'll Be Doing

  • Supervise and support the customer service team, providing guidance and feedback to improve performance.

  • Monitor team metrics and performance to ensure targets are met and operational goals are achieved.

  • Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.

  • Train and mentor new team members on company policies, procedures, and customer service best practices.

  • Develop and implement customer service strategies to enhance the overall customer experience.

  • Analy s e customer feedback and service trends to identify areas for improvement.

  • Collaborate with other departments to streamline processes and improve communication.

  • Prepare reports on team performance and customer satisfaction metrics for management review.

  • Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.

  • Stay updated on industry trends and best practices in customer service.

What We're Looking For

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator

Morecambe, North West £24005 annum Rentokil Initial Group

Posted 26 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Join Our Team and Make a Difference!

We are currently seeking a Customer Service Administrator to join our dedicated team at the Morecambe branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!

Why Join Rentokil?

  • Competitive Salary Package: Start with a basic salary of £24,005 per annum
  • Expected OTE: £5,500 per annum, with bonus and commission schemes available.
  • Benefits: RI Rewards, bonus scheme and progression opportunities.
  • Relocation Package: Moving from more than 2 hours away? We may offer up to ,000 to help you settle in.
  • Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week)
  • Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Customer Service Administrator Role

As a Customer Service Administrator, you will be a key member of our Administration Team providing accurate data entry for legal contracts. Key responsibilities include: 

  • Data entry of contracts for our sales team
  • Inputting information into our internal systems and databases
  • Assisting with queries from colleagues
  • Updating information as and when required
  • Working towards and achieving set targets in line with company structure
  • Building strong relationships with management, colleagues and internal customers to ensure excellent service levels at all times

Requirements

Customer Service Administrator Requirements:

  • Previous administrative experience with good IT skills 
  • Good attention to detail as you must work with a high degree of accuracy
  • Ability to work using your own initiative and be a good team player
  • Ability to work well in a fast-paced environment
  • Excellent customer service and communication skills
  • You may be required to pass a DBS check depending on the role you have applied for

Benefits

Customer Service Administrator Benefits:

  • Additional opportunities to earn more with regular bonus and commission schemes.
  • Salary grading system - linked to performance for those keen to develop their career within our business.
  • Opportunity to contribute to a Private Healthcare scheme.
  • Enrolment in our company pension scheme.
  • Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
  • Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
  • Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
  • Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
  • Refer a Friend - earn up to £1,0 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website

LinkedIn

Facebook

Instagram

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

Keywords: Customer Service Administrator, Rentokil Initial, Rentokil, Initial, Pest Control, Hygiene Services, Ambius, Plants, Scenting, Administration, Admin, Data Entry, Customer Service, Full-time, Permanent



This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Golborne, North West £24000 - £25000 annum GWA Group

Posted 367 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. If you're experienced and looking for a change or looking to start a career in Customer Service, then hit the apply button!

Responsibilities
  • Handle incoming customer inquiries and provide accurate and timely responses
  • Assist customers with product selection, pricing, and availability information
  • Process orders, returns, and exchanges in an efficient and professional manner
  • Collaborate with internal teams to resolve customer issues and complaints
  • Maintain up-to-date knowledge of company products, policies, and procedures
  • Identify opportunities to enhance the customer experience and provide feedback to management

Requirements

  • Proven experience in a customer service role, preferably in the building materials industry
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Proficient in using customer service software and tools
  • Ability to multitask and prioritize workload effectively
  • High attention to detail and accuracy in all aspects of work

Benefits

25 days annual leave + bank holidays
Sick Pay
Income Protection
Critical Illness
Life Assurance
Rewards/Discount Platform
HealthCare Cash Plan
Pension Contributions
Free Onsite Parking
Cycle to work Scheme

Working Hours: Monday to Thursday 8:30am - 5pm, Friday (Rota) 8am - 3:15pm, 8:30am - 3:45pm or 9am - 5pm.

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator

Morecambe, North West £22500 - £23500 annum Rentokil Initial

Posted 432 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Office Administrator - Rentokil Initial

This role comes with a basic salary of £22,500 per annum with the scope to achieve a bonus of £60 per month.

Full-time (37.5 hours) - Monday to Friday

Morecambe - Hybrid Working - home and office-based

Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to ,000, tailored to your specific needs.

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 80 countries and providing services that protect people and enhance lives.

As a business, we have a strong focus on the Right People , doing the Right Things and in the Right Way . We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Looking for a role with zero customer interaction and a focus on back-office tasks? Look no further! We're offering a dynamic position where your day-to-day involves managing a shared email inbox for medical and washroom orders, processing contracts, and supporting our Internal Consultants with updating information. Embrace hybrid working with one day in the office and four days at home. Plus, if you're based in Morecambe, you have the flexibility to attend the office more frequently.

Key Responsibilities:

  • Managing shared inbox
  • Work quickly and efficiently with minimal disruption for the customer/sales team resulting in a speedy resolution.
  • Provide a consistent level of high-detail
  • Data Entry.
  • Monitor your own workloads such as emails and tickets to ensure no request goes unanswered.

Requirements

Key Deliverables:

Essential Skills Required:

    • Strong Multi-Tasker
    • Strong Time Management skill
    • Excellent communication skills – including written and verbal skills
    • Able to work under your own guidance 
    • A High attention to detail
    • Administration or office-based background
    • Highly computer literate

Benefits

Benefits

  • Additional opportunities to earn more with regular bonus and commission schemes
  • Benefit from life insurance and enrolment into our company pension scheme
  • Explore exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
  • Uncapped leads commission - although this isn’t a sales job, we appreciate your contributions and reward you for passing on sales leads
  • Refer a Friend - to work for Rentokil Initial (can earn up to £1000
  • Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.


Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here .

.
This advertiser has chosen not to accept applicants from your region.

German and/or French-speaking Wholesale Customer Service Representative - Hybrid (London) or Full...

Hazelhurst, North West Euro London Appointments

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)


We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .


In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.


This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.


Key Responsibilities:

  • Manage all aspects of order processing, ensuring accuracy and timely delivery
  • Build and maintain strong relationships with key accounts and internal departments
  • Communicate proactively with clients about stock, lead times, and delivery schedules
  • Provide after-sales support, handling returns and credits efficiently
  • Liaise with the credit and operations teams to ensure smooth account management


What’s on Offer:

  • Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
  • A people-focused, inclusive culture that values initiative and teamwork
  • Competitive salary, strong benefits package, and flexibility
  • Real opportunities for personal and professional development


What You’ll Bring:

  • Fluency in German and/or French , plus excellent English communication skills
  • Proven B2B customer service experience (wholesale experience strongly preferred)
  • Excellent attention to detail and organisational skills
  • A proactive, solution-oriented approach to problem-solving


If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.


Apply now or send your CV to

This advertiser has chosen not to accept applicants from your region.

German and/or French-speaking Wholesale Customer Service Representative - Hybrid (London) or Full...

Leigh, North West Euro London Appointments

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)


We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .


In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.


This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.


Key Responsibilities:

  • Manage all aspects of order processing, ensuring accuracy and timely delivery
  • Build and maintain strong relationships with key accounts and internal departments
  • Communicate proactively with clients about stock, lead times, and delivery schedules
  • Provide after-sales support, handling returns and credits efficiently
  • Liaise with the credit and operations teams to ensure smooth account management


What’s on Offer:

  • Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
  • A people-focused, inclusive culture that values initiative and teamwork
  • Competitive salary, strong benefits package, and flexibility
  • Real opportunities for personal and professional development


What You’ll Bring:

  • Fluency in German and/or French , plus excellent English communication skills
  • Proven B2B customer service experience (wholesale experience strongly preferred)
  • Excellent attention to detail and organisational skills
  • A proactive, solution-oriented approach to problem-solving


If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.


Apply now or send your CV to

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer service Jobs in Lancashire !

German and/or French-speaking Wholesale Customer Service Representative - Hybrid (London) or Full...

Bolton, North West Euro London Appointments

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)


We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .


In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.


This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.


Key Responsibilities:

  • Manage all aspects of order processing, ensuring accuracy and timely delivery
  • Build and maintain strong relationships with key accounts and internal departments
  • Communicate proactively with clients about stock, lead times, and delivery schedules
  • Provide after-sales support, handling returns and credits efficiently
  • Liaise with the credit and operations teams to ensure smooth account management


What’s on Offer:

  • Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
  • A people-focused, inclusive culture that values initiative and teamwork
  • Competitive salary, strong benefits package, and flexibility
  • Real opportunities for personal and professional development


What You’ll Bring:

  • Fluency in German and/or French , plus excellent English communication skills
  • Proven B2B customer service experience (wholesale experience strongly preferred)
  • Excellent attention to detail and organisational skills
  • A proactive, solution-oriented approach to problem-solving


If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.


Apply now or send your CV to

This advertiser has chosen not to accept applicants from your region.

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Full...

WN7 Leigh, North West Euro London Appointments

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)


We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .


In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.


This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.


Key Responsibilities:

  • Manage all aspects of order processing, ensuring accuracy and timely delivery
  • Build and maintain strong relationships with key accounts and internal departments
  • Communicate proactively with clients about stock, lead times, and delivery schedules
  • Provide after-sales support, handling returns and credits efficiently
  • Liaise with the credit and operations teams to ensure smooth account management


What’s on Offer:

  • Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
  • A people-focused, inclusive culture that values initiative and teamwork
  • Competitive salary, strong benefits package, and flexibility
  • Real opportunities for personal and professional development


What You’ll Bring:

  • Fluency in German and/or French , plus excellent English communication skills
  • Proven B2B customer service experience (wholesale experience strongly preferred)
  • Excellent attention to detail and organisational skills
  • A proactive, solution-oriented approach to problem-solving


If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.


Apply now or send your CV to

This advertiser has chosen not to accept applicants from your region.

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Full...

BL0 Hazelhurst, North West Euro London Appointments

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)


We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .


In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.


This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.


Key Responsibilities:

  • Manage all aspects of order processing, ensuring accuracy and timely delivery
  • Build and maintain strong relationships with key accounts and internal departments
  • Communicate proactively with clients about stock, lead times, and delivery schedules
  • Provide after-sales support, handling returns and credits efficiently
  • Liaise with the credit and operations teams to ensure smooth account management


What’s on Offer:

  • Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
  • A people-focused, inclusive culture that values initiative and teamwork
  • Competitive salary, strong benefits package, and flexibility
  • Real opportunities for personal and professional development


What You’ll Bring:

  • Fluency in German and/or French , plus excellent English communication skills
  • Proven B2B customer service experience (wholesale experience strongly preferred)
  • Excellent attention to detail and organisational skills
  • A proactive, solution-oriented approach to problem-solving


If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.


Apply now or send your CV to

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service Jobs View All Jobs in Lancashire