1214 Customer Service jobs in Lancashire

Customer Service Representative

Location: Swinton

Hours: Full-time, 40 hours/week

Shift: Monday to Thursday, 8:00am - 4:45pm

Friday, 8:00am - 3:30pm (30-minute lunch break)

Hourly Rate: £12.25

Department: Supply Chain

Reports to: Customer Service Team Leader

Join Our Team

Are you passionate about delivering excellent service and ensuring smooth operations between departments? We're looking for a proactive Customer Service Representative to be the vital link between our Supply Chain and Sales teams-ensuring our customers receive exceptional service every step of the way.

What You'll Be Doing:

Supply Chain Support

• Act as the main liaison between Supply Chain, Sales, and the customer.
• Process and track orders using internal systems (e.g., SAGE, Zoho, Excel).
• Monitor stock levels, delivery schedules, and identify potential disruptions.
• Use system data to support resolution of any supply-related issues.

Customer Service Excellence

• Handle enquiries regarding stock availability, order updates, and deliveries.
• Ensure timely delivery by proactively managing workflow through system tools.
• Maintain accurate records of customer interactions.
• Work with internal teams to resolve recurring customer concerns.

Sales Team Support

• Provide Sales with supply insights to manage customer expectations.
• Assist with special customer requirements such as priority shipments or custom orders.

Process Improvement

• Help streamline internal processes for order management and customer service.
• Use data analysis to identify areas for improvement.
• Take part in cross-functional projects to improve efficiency and customer experience.

What You'll Bring:

• Strong written and verbal communication skills.
• Good organisational abilities and a knack for prioritising tasks.
• Comfortable using Microsoft Office (especially Excel and Word).
• Able to work calmly under pressure and focused on delivering solutions.
• A people-first mindset with a strong sense of doing the right thing.

Qualifications & Experience:

• Minimum of GCSEs or equivalent.
• Experience in customer service, sales support, or logistics is a plus-but not essential.
• Relevant coursework in business admin, customer service or logistics is an advantage.

What We Offer:

• A collaborative, friendly team environment.
• Opportunities for learning and development.
• Stable full-time hours with a healthy work-life balance.
• PPE and full training provided.

Please aply only if have relevante experience. 

Job Title: Customer Service Advisor

Location: Rochdale

Type: Temporary to Permanent

Pay Rate: £12.31 per hour / £24,000 per annum

Hours: 37.5 hours per week

Working Pattern: Tuesday to Saturday, 09:00-17:00 (Saturday is work from home)

Initial Training: 2 weeks, Monday to Friday, 09:00-17:00

Role Purpose

To deliver a consistently positive and professional customer experience by building strong relationships with customers and representing our brand with care, clarity, and empathy.

Key Responsibilities:

• Respond to customer enquiries promptly and accurately via phone, email, and web chat
• Understand customer needs and assist them in using product features effectively
• Log customer returns and replacements with detailed and accurate information
• Identify and report trends in faulty products to support continuous improvement
• Maintain customer databases with relevant technical issues and conversation history
• Monitor and respond to customer feedback and complaints on social media
• Provide clear guidance on product functionality and usage
• Share customer insights, feature updates, and solutions with the wider team
• Ensure all enquiries are followed up and resolved in a timely manner
• Collect and relay customer feedback to product and marketing teams

What We're Looking For

This is a customer-facing role where being polite, professional, and compassionate is essential. The ideal candidate will also have:

• Strong interpersonal and communication skills
• The ability to work collaboratively in a fast-paced team environment
• A calm and confident approach to handling complex queries

Essential Requirements

• Minimum 1 year of experience in a similar online customer service role
• Excellent written and verbal communication
• Strong problem-solving and multitasking abilities
• Patience and professionalism with challenging customer situations
• Familiarity with Freshdesk or similar CRM/ticketing platforms
• Courier search and complaint handling experience (desirable but not essential)

Key Performance Indicators

• Increased customer satisfaction and retention
• Enhanced brand reputation through excellent service
• Growth in positive feedback and referrals

Health & Safety Responsibilities

All employees must:

• Follow all company safety, hygiene, and environmental procedures
• Understand and manage job-related risks
• Immediately report any issues or unsafe conditions
• Contribute to ongoing health and safety improvements

Please apply only if has relevent experince. 

Join a busy vehicle rental team in Stockport as a Customer Service Advisor where your people skills and up-selling ability can really make a difference. You'll help customers find the right vehicle while working with a supportive team that values hard work and friendly service. If you're keen to earn great bonuses and enjoy a role that keeps you on your toes, this is the job for you!

What will you be doing as a Customer Service Advisor?

• Greeting and welcoming customers with a friendly, professional approach
• Understanding customer needs and recommending the best rental options
• Processing bookings, rental agreements, and payments accurately
• Conducting vehicle inspections and completing necessary documentation
• Promoting add-on services to increase sales and enhance the customer experience
• Handling queries and complaints promptly and professionally
• Working closely with your team to manage fleet availability and maintenance

We would LOVE to hear from you if you have experience as a:

• Customer Service Advisor
• Rental Sales Consultant
• Sales Assistant
• Customer Sales Advisor
• Vehicle Rental Consultant

If you have excellent communication skills, a full clean UK driving licence, and enjoy working in a fast-paced, customer-facing role, this could be the perfect fit!

What will you get in return for your work as a Customer Service Advisor?

• Competitive salary of 28,665 plus excellent bonus incentives from up-selling
• 28 days holiday including bank holidays
• Mobility options including company car schemes
• Health insurance after two years service
• Company pension scheme and death in service cover
• Uniform provided and employee discounts
• Regular team events and ongoing training opportunities
• Weekend working required - but you'll get your days back during the week, perfect for quieter shopping or errands

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only

Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!

As a Customer Service & Sales Representative , you will:

• Engage with p.

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Salary:  £13,379.73 rising to £3,698.13 at 9 months in role, plus uncapped commission! 

Start Date: 6th October 2025

Part Time:  20 hours per week 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary :  £13,379.73 rising to £13,698. at 9 months plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Salary:  £13,379.73 rising to £3,698.13 at 9 months in role, plus uncapped commission! 

Start Date: 6th October 2025

Part Time:  20 hours per week 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary :  £13,379.73 rising to £13,698. at 9 months plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Where : EE Warrington

Full time : Permanent

Salary : £21,620 per year

Hourly rate:  £1.08

Start Date : 13th October 2025

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could a great fit for our Sales Apprenticeship at EE here at Warrington.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. 
 

You can come from any background you dont need Sales experience to join us, and all you need to join us is resilience and drive, be target driven along with energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Your Future With Us
 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.  
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.  

• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.  
• Volunteering days, so you can give back to your local community.  

• Optional Private Healthcare and Dental, to protect you and your family.  
• The smaller bits like; free tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Where : EE Warrington

Full time : Permanent

Salary : £21,620 per year

Hourly rate:  £1.08

Start Date : 13th October 2025

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could a great fit for our Sales Apprenticeship at EE here at Warrington.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. 
 

You can come from any background you dont need Sales experience to join us, and all you need to join us is resilience and drive, be target driven along with energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Your Future With Us
 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.  
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.  

• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.  
• Volunteering days, so you can give back to your local community.  

• Optional Private Healthcare and Dental, to protect you and your family.  
• The smaller bits like; free tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!