1219 Customer Service jobs in Lancashire

Role: Sales & Customer Service Representative

Location: Formby

Salary: £25,877 - £7,515 Plus up to ,000 performance related bonus per annum, once established within your role.

Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm.

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly.

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If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Accrington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for   you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

This role could genuinely change your Mondays.

You're probably the kind of person who gets a buzz out of helping others - solving problems, answering questions before they're even asked, and making people feel looked after. You're calm under pressure, love a tidy to-do list, and take pride in doing things properly.

And let's face it - you also want to work somewhere where you're treated like a person, not just another cog in the machine.

Sound familiar? Keep reading.

You'll be at the heart of delivering unforgettable group travel experiences - mostly for young people, schools and educational groups - across the UK, Europe and worldwide.

That means:

• Talking to customers, getting to know what they need, and guiding them through the whole journey

• Booking coaches, accommodation, excursions and experiences that fit their plans

• Helping teachers and trip leaders feel fully supported and confident

• Managing multiple trips at once - keeping timelines tight and details accurate

• Solving any hiccups with patience and professionalism, and always with a smile (even over email)

You'll use tools like Microsoft Office, email and booking platforms - but it's your people skills , not your tech skills, that will make the difference here.

This isn't your average office job - and the team isn't your average bunch either.

• Hybrid working - up to 3 days a week from home (after probation)

• Flexible hours - 37.5 hours per week between 8am-5.30pm to fit around life

• Pay progression - starting at 25,350 , rising to nearly 29k + commission after 3 years based on performance

• Bonuses - for successfully delivered tours (after qualifying period)

• Proper time off - 20 days + BH in year 1, then 25 days + BH after your first year, plus 10+ days off over Christmas (save 3 days of your holiday entitlement)

• Extra birthday day off

• Fun extras - BBQs, socials, discounts on family holidays, and chances to go on trips yourself

• Supportive team - genuine career development, personal training plans, and lovely management who want you to succeed

You don't need to come from travel - but if you've worked in customer service , hospitality, education or retail, you could be a brilliant fit.

You'll need to be:

• A great communicator (phone, email and in person)

• Detail-focused and comfortable managing lots of moving parts

• Positive and calm under pressure

• Confident juggling priorities without dropping the ball

• Naturally helpful and happy to go the extra mile

You don't need the perfect CV - just send me what you've got

On behalf of my client, I look forward to hearing from you.

INDEP

We're working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you'll be the first point of contact for end users - making sure issues are logged, managed, and resolved within agreed timescales. You'll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There's plenty of variety too - from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

• Experience in a client-facing or service desk role (desirable, not essential)
• Great communication skills - written and verbal
• Strong organisation and time management
• A team player who can build positive relationships with colleagues and clients
• Passion for delivering excellent service
• Confident with Microsoft Office (Word, Excel, Outlook etc.)
• ITIL awareness would be a bonus, but not essential

Don't worry if you don't tick every box - our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What's on offer

• Competitive Salary
• Hybrid working (home and office)
• Private medical insurance (after probation)
• Pension scheme (matched up to 5%)
• Life cover
• Shopping discounts and wellbeing support
• Cycle to Work scheme + shower facilities at the city office
• Company-paid travel and accommodation for training/meetings when needed

Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.

Join Our Team as a Customer Service Administrator!

We are seeking a cheerful and dedicated Customer Service Administrator to join our dynamic team on a temporary basis, with the potential for extension. If you thrive in a fast-paced environment and have a passion for exceptional customer service, we want to hear from you!

Contract Type: Temporary until December with the potential to be extended

Salary: 23,000pa - 25,000pa dependant on experience

Monday to Friday 9am - 5pm (1 hour lunch)

(2 days working from home when fully trained)

What You'll Do:

As our Customer Service Administrator, you will be the first point of contact for our valued customers, ensuring their queries are handled with care and efficiency. Your responsibilities will include:

• Responding promptly to consumer queries.
• Managing customer credits with accuracy.
• Obtaining Proof of Delivery (POD) documents.
• prioritising and addressing customer complaints with professionalism.
• Escalating issues internally when necessary.
• Overseeing switchboard operations.
• Handling sample requests for various teams.
• Assisting in the production of weekly and monthly reports.
• Performing franking machine duties.
• Supporting other departments with general administration tasks.

What We're Looking For:
To be successful in this role, you should possess the following knowledge and characteristics:

• At least 3 years of experience in an Administration role.
• Proficiency in working with database systems.
• Strong office and Excel skills are essential.
• Excellent communication skills, both written and verbal.
• Good organisational skills with a keen attention to detail.

If you are enthusiastic, detail-oriented, and ready to make a difference, apply today! We can't wait to welcome you to our vibrant team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Role: Customer Service Advisor

Location: Sale, Manchester (hybrid 2 days office/3 days home after training period)

Salary: 26000 - 28000 + 10% performance bonus + benefits

Hours: (Mon-Fri hours working shifts between 8-6pm)

This is an exciting opportunity for an experienced contact centre Customer Service Advisor to join my Sale, Manchester based client.

Do you have experience working in a contact centre team who speak to existing customers?

Are you organised and can work to deadlines?

Are you naturally inquisitive and enjoy investigating?

Role Responsibilities of the Customer Service Advisor:

• Manage Customer expectations and develop relationships with key stakeholders
• Talking to customers about their contract and getting an understanding of next steps
• Manage and coordinate customer interaction, in line with agreed processes and SLAs.
• Effectively manage the customer experience to ensure that issues are resolved efficiently.
• Promote the brand at all times by providing a customer centric experience.
• Escalate complex issues and queries to Manager.
• Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
• Maintain the consistency and accuracy of all data input into department databases.
• Build knowledge of customers.
• Prepare and produce management information as required.
• Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.

Key Skills and Experience for this Customer Service Advisor role :

• Previous experience of using company systems
• Previous experience of working with customer facing teams or in a customer services environment
• Demonstrable specialised knowledge/skills in a customer contact area
• Ability to plan and prioritise multiple activities
• Is aware of the commercial impact of own decisions/actions
• Good problem solving skills with experience of resolving complex problems
• Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders
• Experience in working collaboratively with internal and external teams

Please follow the link to apply for this Customer Service Advisor role based in Sale.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

The Customer Service Coordinator role in Preston involves supporting customers within the Energy & Natural Resources industry by providing excellent service and resolving queries efficiently. This temporary position requires a detail-oriented individual who thrives in a fast-paced environment.

Client Details

Our client is known for its commitment to delivering high-quality service and maintaining strong relationships with its customer base.

Description

• Handle incoming customer enquiries via phone and email, ensuring prompt resolution.
• Maintain accurate customer records and update internal systems as needed.
• Collaborate with internal teams to resolve customer issues effectively.
• Monitor and track customer service requests to ensure timely follow-up.
• Provide clear and concise information to customers regarding services and procedures.
• Assist in identifying areas for process improvements within the customer service department.
• Prepare and deliver regular updates on customer service metrics to the team lead.
• Support the on-boarding process for new customers by providing necessary guidance and materials.

Profile

A successful Customer Support Coordinator should have:

• Previous experience in a customer service or coordination role, ideally within a similar industry.
• Strong communication skills, both written and verbal.
• SAP experience would be beneficial, but not essential
• Proficiency in using customer relationship management (CRM) software or similar tools.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• Problem-solving skills with a customer-focused approach.
• Can commit to a 2/3 month temporary role.

Job Offer

In return, our client can offer:

• Temp to perm opportunity.
• Free on-site parking.
• Weekly pay & competitive pay rate.
• A chance to join a leading business.

JOB TITLE: Transport Customer Service Advisor

PAY: 14.02p/hr

LOCATION: Manchester - Westminster House, Portland Street

HOURS : Full-time, 35 hours per week

WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in our office in Manchester. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-5.30pm). Please note that the first 3 months will be 100% office based.

START DATE : 10th November 2025

About this opportunity

Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers?

Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.

We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease brand.

As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

Day to day, you'll be:

• Delivering outstanding customer experiences through various communication channels.
• Multi-tasking between telephony and queue-based work.
• Problem-solving, being creative with solutions and pay excellent attention to the details.
• Playing a role in educating our customers about our products.
• Pro-active in your approach to personal development and learning.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

Benefits

• Work from home 3 days per week
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• 30 Days Annual leave allowance
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

What you'll need

• Solid communication and listening skills including a friendly telephone manner.
• Honest, hardworking, and genuine. Caring about helping people with their queries.
• The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• You will need to be competent in using Microsoft applications.

Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.

About working for us
Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Join Our Team as a Customer Service Administrator!

We are seeking a cheerful and dedicated Customer Service Administrator to join our dynamic team on a temporary basis, with the potential for extension. If you thrive in a fast-paced environment and have a passion for exceptional customer service, we want to hear from you!

Contract Type: Temporary until December with the potential to be extended
Hourly Rate: 12.82ph

Monday to Friday 9am - 5pm (2 days working from home when fully trained)

What You'll Do:

As our Customer Service Administrator, you will be the first point of contact for our valued customers, ensuring their queries are handled with care and efficiency. Your responsibilities will include:

• Responding promptly to consumer queries.
• Managing customer credits with accuracy.
• Obtaining Proof of Delivery (POD) documents.
• prioritising and addressing customer complaints with professionalism.
• Escalating issues internally when necessary.
• Overseeing switchboard operations.
• Handling sample requests for various teams.
• Assisting in the production of weekly and monthly reports.
• Performing franking machine duties.
• Supporting other departments with general administration tasks.

What We're Looking For:
To be successful in this role, you should possess the following knowledge and characteristics:

• At least 3 years of experience in an Administration role.
• Proficiency in working with database systems.
• Strong office and Excel skills are essential.
• Excellent communication skills, both written and verbal.
• Good organisational skills with a keen attention to detail.

If you are enthusiastic, detail-oriented, and ready to make a difference, apply today! We can't wait to welcome you to our vibrant team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.