1358 Customer Service jobs in Leamington Spa

Overview:

At Morgan Advanced Materials , our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures:  Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

Customer relationships:

To communicate with allocated customers on a daily basis :

• To fix the sales conditions with the customers in relationship with external sales and sales manager
li>To contact customers : to have a regular phone contact with the allocated customers and update the data in IFS
• To answer to phone calls, mails, of the customers concerning delivery, stocks, current orders, quotes and complaints
• To inform the customer about the follow up of  his complaint, his deliveries
li>To manage stock orders
• To ask for additional information for the execution of the order upon request of the other departments
• To welcome and to take care of customers during plant tour
• To assist in the preparation of customer budgets in coordination with management and external sales
• To ensure technical support :
  external : to customers, to external sales
  internal : explanation of customers’ requirements

Quote and orders:

To manage the quote-

< i>To prepare the quote upon customer’s requirements applying prices and conditions defined by the  management : to issue prices, communicate with the customer and  to file the quote
• Chasing the quote for getting prices information
• Communicate with PPP department for non standard quotes

Information and communication:

• To handle the data base and all sales information and to file also orders and complaints
• To dispatch any accurate information to the different department and to file it in IFS
• To communicate with external sales :
• To prepare the information required for the visits based on visit planner, to file visit reports and update data in the system. To give external sales all support in term of information, follow up.
• To participate to the organization of sales meetings and to attend them

Additional duties:

• To be the backup of any customer representative when necessary
• To welcome customers and be in charge of their welfare
• To carry out any other reasonable tasks required
• To respect the quality management procedure ISO 9001 version 2000 and the internal rules
• To respect the environment and safety rules

Qualifications / Experience required:

• Minimum of 3 years experience in a customer service environment 
li>Has experience in a busy office environment
• Experience in Manufacturing would bepreferred
• Educated to A-Level or equivalent
• Has a minimum GCSE of Grade B in Maths and Grade C English GCSE

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer I

• Job Title: Customer Service Representative
• Location: Rugby / Hybrid
• Department: Customer Service / Call Centre
• Reports To: Customer Service Manager

Candidates are required to submit a covering letter when applying.

Job Overview:

We are looking for a dynamic and customer-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for handling inbound and ou.

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• Excellent communication skills, both written and verbal
• A positive attitude and commitment to high levels of customer service
• Strong IT skills, including Microsoft Office and CRM/ERP systems such as Navision
• Ability to work collaboratively with colleagues to achieve shared goals
• Flexible and responsive to customer and business needs
• High attention to detail and accuracy
• Basic understanding of the product ranges or willingness to learn
• Strong time management and ability to work independently

We're Hiring! | Customer Service Coordinator
Birmingham
GBP32,000
Monday - Friday, 8:30am - 4:30pm
Full-time | Permanent

Bridge Recruitment is proud to be partnering with a reputable Manafacturing company, who are growing rapidly within the industry in the search for an exceptional Customer Service Coordinator to join their dynamic and supportive team!

Key Responsibilities:
As a Customer Service Coordinator, you'll be the key connection between the business and its valued customers. Your mision? Deliver outstanding service from order to delivery.

Process and manage sale orders
Handle customer queries with professionalism and care
Keep customers updated on their order status, delays, or change
Collaborate with internal departments to ensure smooth order flow
Solve problems quickly and efficiently
Conduct customer verifications
Support the wider team with admin and project tasks
Key Attributes:
Excellent telephone manner and communication skills
A positive, solutions-focused attitude
Strong team spirit and a proactive mindset
Confident using MS Office (Outlook, Word, Excel)
CRM experience - ideally Sslesforce
Previous experience in a similar customer service or coordinator role
Ready to Take the Next Step?
If you're ready to bring your customer srevice skills to a growing company that values excellence and teamwork, we want to hear form you!

Apply now and let's start the conversation!

Job Title: Customer Service Administrator
Location: Bromsgrove
Salary: Up to £27,000 dependant on experience
Hours: Monday to Friday 9am-5.30pm

We are proud to be working in partnership with a leading vehicle leasing broker that is currently experiencing an exciting period of growth. As a result, they are looking to expand their team with the addition of a Customer Service Administrator.

Our client is a well-established, family-owned business operating in the vehicle leasing sector as a credit brokerage. They are fully authorised by the FCA and are members of the BVRLA.

In essence, they act as the link between finance providers, manufacturers, and dealerships, delivering a seamless and straightforward service to their customers.

Your role will be to process customer orders, ensuring all the correct finance documentation is in place, and the customer receives the correct vehicle whilst ensuring that any customer queries are resolved in line with SLA agreements.

What's in it for you?

• 24 days holiday plus bank holidays
• Free onsite parking
• Uniform provided
• Standard pension

Day to day duties will include the following:

• Being the first point of contact for customer, dealer or funder queries
• Ensure orders are processed as quickly as possible
• Consistently monitoring the funder systems and promptly responding to ensure there are no delays
• Maintaining regular contact with the dealership throughout the process
• Raising and processing financial contracts , ensuring accuracy of data
• Cross referencing information on the financial contract with the signed order to ensure all information is accurate
• Obtaining additional proof of ID and address information from the customer
• Identifying and chasing late admin fee payments
• Liaising with the dealership and customers to organise deliveries
• Following delivery of the vehicle, requesting information from dealership
• Being the first point of contact for any customer complaints
• Supporting the business with striving towards funder and dealer targets by ensuring the full process is completed as soon as possible

As an individual you will need the following experience:

• Previous experience within a leasing, brokerage or FCA regulated environment desirable
• Able to manage your own day to day workload
• Strong communication and interpersonal skills
• Ability to demonstrate high levels of accuracy, attention to detail and efficiency
• Strong PC skills including the use of Microsoft Outlook, Word & Excel
• Drive and focus to meet customer expectations
• Able to build relationships with customers
• Self-starter who is highly motivated and willing to learn
• Can work under pressure while delivering high quality work

#INDASH25

Join Our Clients Growing Team
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? We’re looking for a motivated and enthusiastic Customer Service Advisor to join our Service Delivery team in the heart of Birmingham. This is an exciting opportunity to play a key role in ensuring both our drivers and customers receive top-notch support!

About the Role:
As a Customer Service Advisor, you’ll be responsible for providing exceptional support to our driver network and maintaining strong, positive relationships with our customers. You’ll proactively address issues before they become problems, troubleshoot challenges, and help drivers ensure timely and accurate deliveries.

£26,000 Starting Wage

Working Hours are a weekly rotation including all the following: (7:30-16:30)(08:00-17:00)(09:00-18:00)(10:00-19:00) Monday to Friday

Key Responsibilities:

• Answer inbound calls from our driver network, addressing queries and providing necessary support.
• Resolve issues quickly and efficiently to ensure driver satisfaction.
• Use our online system to make outbound calls to drivers, providing guidance on customer instructions and delivery timings.
• Build and nurture strong relationships with customers by proactively reaching out to address concerns.
• Manage email requests promptly and accurately.

What We’re Looking For:
Essential:

• A genuine passion for customer service and a proactive approach to solving problems.
• Experience managing high volumes of calls in a fast-paced environment.
• Strong multitasking skills and the ability to work well under pressure.
• A people-oriented personality with excellent communication skills, particularly over the phone.
• Resilience and a strong desire to take ownership and responsibility in your role.
• Eagerness to learn and tackle new challenges head-on.

Desirable:

• Knowledge of geographical locations and vehicles.
• Ambition to grow within a rapidly expanding business.

Why Join Us?

• Career Growth: Be part of a growing and ambitious company that values its people. We’ll support your development as we grow together.
• Fantastic Location: Our office is based in the heart of Birmingham, just 5 minutes from Grand Central train station, with a rooftop terrace offering stunning city views.
• Social & Team Events: From rooftop quiz nights to mini-golf socials, there’s always something fun to look forward to!
• Fitness & Wellbeing: Take advantage of the gym, golf simulator, and showers in the building – because your health matters to us.
• Generous Leave: Enjoy 25 days of annual leave plus bank holidays, and earn an additional day with every year of service, up to 30 days per annum.

If you're ready to bring your energy, passion, and problem-solving skills to our dynamic team, we’d love to hear from you! Apply now and take the next step in your career.

Customer Service - Hybrid working

ROLE: Remote Customer Service Advisor

SALARY: 24,500

LOCATION: Bedworth -Hybrid with 1 or 2 days in office per week

HOURS: - You'll work a flexible 37.5-hour shifts between Monday - Sunday 8am - 8pm (5 days out of 7)

CONTRACT: Full time and Permanent

START DATE: September

Here at CCA Recruitment we are teaming up with our client who is the largest provider in aftercare for domestic appliances.

We are looking for a Customer Sales Advisor with call centre experience to join their team, taking inbound calls from their customer base who will be calling with general enquiries, to update details or to book in a repair for their products.

What does the role entail:

Acting as the first point of contact for customers who need help.

Assisting customers calling regarding faulty goods.

Building rapport with customers and getting to know their needs.

Our client will provide you with training, you just need to provide your customer service experience and knowledge and I'm sure you will be a great match.

This is an inbound customer service role where you will be dealing with the customers request in a timely manner. We do ask that you only apply if you have at least 12 months customer service experience in a contact centre.

If this is the role for you and your criteria matches please apply today!

Benefits:

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Employee discounts - Access to discounted TV packages, and discounts for loads of online and high street retailers
• Sales bonuses - Each month you'll get the chance to earn some extra take home pay
• Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• A free annual protection plan - Access to discounted rates for family and friends too
• Incentives - Regular incentives with amazing prizes to be won
• Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
• And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance scheme

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

An 18-month maternity cover opportunity has arisen for a Customer Service Administrator to join a site based in Darlaston. This role is ideal for someone who thrives in a high-compliance, regulated environment and is passionate about delivering operational excellence.

This is a full-time, office-based position , offering a structured and supportive work setting where attention to detail and collaboration are key.

Key Responsibilities -

• Responding to incoming calls and handling customer enquiries with professionalism and care
• Raising customer orders and scheduling collections
• Managing reports and maintaining accurate spreadsheets
• Preparing quotations and processing orders
• Raising purchase orders and supporting procurement processes
• Performing general administrative duties including filing and record keeping

Ideally you will have experience of -

• Experience working in a regulated or compliance-driven environment
• Strong customer service skills with a proactive and solution-focused approach
• Proficient in Excel and CRM systems for order progression and delivery coordination
• Confident in order processing and administrative support

What's on Offer -

• 35 hour week working 9am - 5pm Monday to Friday
• Paying 12.64 - 12.91 per hour
• 18-month maternity cover contract starting asap

If you're detail-oriented, customer-focused, and ready to contribute to a team committed to operational excellence, we'd love to hear from you.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Location: 2 Prince's Way, Solihull, B91 3ES (Office-based initially, with the potential for hybrid working)
Start Date: ASAP
Duration: 6 months
Pay Rate: 14.70 per hour
Working Hours: Monday to Friday, 8:00am-4:00pm or 9:00am-5:00pm

About the Role

The Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services for micro-business customers. This role plays a vital part in ensuring compliance obligations are met while driving the successful rollout and upgrade of smart meters across the portfolio.

The position requires strong customer engagement skills to obtain access information, book and manage meter exchanges, and review industry data flows to ensure accuracy and compliance. The postholder will be responsible for coordinating with internal and external stakeholders to achieve business objectives while providing high-quality service to customers.

Key Responsibilities

• Support the rollout and exchange of smart meters, ensuring appointments are booked and customer access arrangements are in place.
• Negotiate, influence and manage stakeholders (internal and external) to agree the appropriate delivery model for both customer and business objectives.
• Manage day-to-day customer and internal queries via telephone and mailbox communications, ensuring timely and accurate responses.
• Deliver metering services in line with business, customer, and compliance obligations.
• Carry out outbound calling to residential and commercial businesses to arrange meter upgrades (from 3G to 4G).
• Manage business-as-usual processes, including deployment, maintenance, site visits, and customer interactions, supporting I&C in demonstrating all reasonable steps to achieve regulatory rollout deadlines.
• Review and validate industry data flows to ensure accurate records and compliance are maintained.

We need someone who is:

• Customer-focused - able to engage effectively with customers, build rapport quickly, and manage sometimes challenging conversations to achieve positive outcomes.
• Organised and detail-driven - able to handle multiple processes simultaneously, keep accurate records, and work to tight regulatory deadlines.
• A strong communicator - confident in both written and verbal communication, with the ability to influence and negotiate with internal teams, external stakeholders, and customers.
• Resilient and proactive - able to manage high volumes of work, adapt to changing priorities, and take ownership of tasks from start to finish.
• Commercially aware - understands the importance of compliance, regulatory requirements, and the customer experience in delivering business objectives.

Essential Skills & Experience

• Previous experience in a customer service, operations, or metering/energy industry role.
• Demonstrable ability to manage stakeholder relationships effectively.
• Strong organisational skills with attention to detail.
• Excellent IT skills, with confidence using industry systems and MS Office applications.
• Proven ability to handle high-volume, deadline-driven workloads.
• Confident in dealing with customer contacts via telephone and email.

Desirable

• Knowledge of smart metering operations and industry data flows.
• Experience working in the utilities or energy sector, particularly within I&C or micro-business customer environments.

Experience working in the utilities or energy sector, particularly within I&C or micro-business customer environments

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.