241 Customer Service jobs in Leamington Spa

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

We are looking for a Customer Service Advisor to ensure seamless coordination of service operations and deliver an outstanding customer experience.

Our Service team is the heartbeat of customer satisfaction. We keep machines running, engineers supported, and customers informed – ensuring every interaction strengthens long-term partnerships.

• Scheduling routine services to maximise efficiency.
• Acting as the main customer contact, providing updates throughout the service process.
• Preparing quotes for consumables and tracking availability.
• Managing service contracts and maintaining accurate records.
• Coordinating engineers to optimise productivity and resolve breakdowns quickly.
• Handling incoming calls and emails, logging service requests in line with procedures.
• Processing open service issues to closure, including invoicing.
• Collaborating with third-party contractors for smooth service delivery.
• Creating and processing purchase orders in SAP.

• Experience in customer service, service coordination, or a related role.
• Familiarity with ERP systems such as SAP (preferred).

• A proactive, adaptable approach to shifting priorities.
• Excellent communication and interpersonal skills.
• Strong problem-solving and resourcefulness.
• Resilience to manage difficult situations professionally and calmly.
• Ability to remain customer-focused under pressure.

• Previous experience in a technical or engineering-related industry.
• Strong organisational skills with attention to detail.

A proven track record of turning challenging customer situations into positive outcomes.

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Does this versatile challenge appeal to you? Then we look forward to getting to know you You can submit your application on our platform with just a few clicks.

We look forward to receiving your online application

Customer Service Representative

We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, delivering exceptional service and ensuring a positive experience at every interaction. You will handle customer inquiries efficiently, maintain accurate records, and work collaboratively with colleagues across departments to achieve the best outcomes for both our customers and the business.

Key Responsibilities:

• Manage inbound calls and respond to customer inquiries via phone, email, and chat.
• Provide professional support, addressing customer concerns, requests, and orders promptly and effectively.
• Keep customers informed of updates or changes relating to their accounts.
• Maintain accurate and up-to-date customer records in company systems.
• Handle complaints with professionalism, ensuring issues are resolved efficiently.
• Demonstrate excellent phone and communication etiquette at all times.
• Support the wider team and contribute to additional tasks as required.

Requirements:

• Minimum of 1 year's experience in a customer service role (required).
• Strong verbal and written communication skills.
• Confident in using computer systems and data entry.
• Ability to multitask, prioritize, and work effectively under pressure.
• Problem-solving skills with the ability to think quickly and adapt.
• A positive, customer-focused attitude with a willingness to go the extra mile.

Job Details:

• Job Type: Full-time
• Schedule: Day shift, Monday to Friday
• Work Location: On-site
• Experience: Minimum 1 year

Benefits:

• Casual dress code
• Free on-site parking

Education:

• GCSE or equivalent (preferred)

Job Types: Full-time, Permanent

Pay: £24,500.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Experience:

• Customer Service Representative : 1 year (required)

Work Location: In person

Customer Service Representative

Starting Salary £25,000, with £,000 increase with each year of service up to 9,000

E (Gas and Electricity) is an established, Birmingham based domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities in a range of departments and roles.

At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment into a Company pension plan with a generous employer contribution.

Our office is conveniently located within a few minutes' walk of Birmingham International train station or alternatively we provide free onsite car parking.

Who we are looking for?

As a Customer Service Representative you will be speaking to a diverse range of customers to quickly understand their energy supply needs.

We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution.

Excellent customer service is key to yours and our success. If you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you.

We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving.

Responsibilities:

• On a day to day basis you will be answering inbound calls from existing customers.
• Taking ownership of customer problems, solving them at first point of contact and escalating when required
• Use a range of techniques to engage and build relationships quickly, often with vulnerable customers.
• Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately
• Advising customers in line with industry regulations.

What we can offer you:

• 000 annual salary increase with each year of service up to 9,000
• An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos
• Enrolment into a Company pension plan with a generous employer contribution
• A really nice office base which is conveniently located within a few minutes walk of Birmingham International train station
• Free onsite car parking.
• Free breakfast, hot and cold drinks
• Discounted gym membership
• Holiday entitlement that increases with length of service

Skills and Experience Required:

• Previous customer service experience
• IT literate
• Experience in CRM desirable
• Good communication and listening skills
• Professional and friendly approach to work
• Adaptable to change
• Ability to work in a fast-paced environment

Shifts patterns:

Monday Friday shift patterns between

Some Saturdays

Job Overview

In today's demanding world, solving customer issues can be both rewarding and very demanding, it requires a special type of personality and mindset.

We are a B2B company based in Lutterworth, looking for a friendly and professional Customer Service Representative to join our team.

You will be the first point of contact for our business customers, handling enquiries via phone, email, live chat or in person. Following full training, you will be required to provide accurate information about products, services, and policies.

The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyse customer needs.

Responsibilities

• Respond promptly to customer enquiries via phone, email, or chat while maintaining professional phone etiquette.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain up-to-date customer records.
• Handle customer complaints with empathy and professionalism, ensuring a satisfactory resolution.
• Collaborate with team members to improve overall customer service processes.

Requirements

• Experience in a customer service role is essential (preferably B2B role).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Positive calm attitude (customer expectations can be tough).

Job Type: Full-time

Pay: From £25,400.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person

Customer Service Representative, Vehicle Support (Pivotal)

London, UNITED KINGDOM

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT.  United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

Requirements

Are you able to engage with customers to provide a truly great service? If so, come and join the Pivotal team within the Vehicle Support Department. 

To contribute to a scaling business, you will need to display a great work ethic and be able to work independently. 

One of your main responsibilities will be reviewing vehicle condition reports and discussing with customers, where necessary to avoid escalated disputes.

We are seeking applications from candidates with proven experience in providing direct telephone and online customer services, ideally within a similar environment. 

Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street).

Working within the Member Vehicle Support Department, you will;

• Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message.
• Review vehicle condition reports. 
• Communicate to customers any vehicle collection charges, negotiating where necessary to avoid escalated disputes.
• Understand and operate within the framework of the BVRLA guidelines. 
• Support customers with any vehicle issues they may experience, such as a breakdown or accident. 
• Investigate and resolve customer queries quickly and patiently.
• Maintain thorough and accurate customer record-keeping at all times. 
• Liaise with retailers within the JLR network, insurance companies and repair shops as necessary. 
• Work as part of the broader Sales and Member Services team to provide proactive customer support.

Skills & Experience

• Excellent written and verbal communication skills required (fluent in English, both written and verbal).
• Friendly, patient and able to work in a fast-paced environment.
• Determination, diplomacy, and excellent interpersonal skills.
• Customer Service experience.
• Ideally, would be aware of the vehicle inspection/appraisal process and have knowledge of BVRLA fair wear and tear standards.
• Negotiation and influencing skills.
• Strong IT skills.
• Extreme attention to detail and accurate record-keeping.
• Excellent time management skills with the ability to work to deadlines. 
• Ability to prioritise workload based on customer requirements.
• React quickly and efficiently with both internal and external issues. 
• Be a critical thinker and use initiative to solve problems.
• Experience in the automotive industry is strongly desirable, but not mandatory.

Benefits

What we offer

• Permanent contract
• Hybrid working Environment
• Company Pension
• Annual bonus
• 25 days annual leave (an extra day off a year for your birthday)
• 2 paid days off for volunteer work
• Life assurance at 4 x base salary
• Healthcare Cashback Plan
• Competitive Salary with discretionary bonus scheme
• Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.

About Us

Ace Grading is a trading card grading company that believes card grading is evolving. While the authentication and grading process remains the most critical element of our service, we are committed to pushing the boundaries of what's possible. We believe that every card graded should be treated as a prized possession, and each collector should feel proud to showcase it. That's why we've designed custom plastic casings and labels to represent the value and significance of the cards we grade.

Ace Grading launched in August of 2021 to high interest and demand, and we've been expanding ever since.

We are currently recruiting for a Customer Service Role.

This role will entail:

• Responding to customer inquiries via phone, email, and chat
• Providing detailed information about our services, including grading processes and timelines
• Handling customer complaints and resolving issues efficiently
• Maintaining customer records and ensuring follow-up on outstanding inquiries
• Ensuring a high level of customer satisfaction with each interaction
• Processing orders and ensuring that all details are accurately entered into the system
• Coordinating with other departments, including grading and logistics, to ensure customer needs are met.

Job Requirements:

• Excellent communication skills, both written and verbal
• Strong attention to detail and problem-solving abilities
• Ability to handle challenging situations with professionalism and patience
• Strong organisational skills and ability to multitask
• Experience in a customer service role is preferred, but not required
• Must have a positive attitude and be eager to help customers
• Proficient with computers and office software

Quality:

• Ensure all customer interactions are handled professionally and promptly
• Maintain a positive, friendly demeanour, even in difficult situations
• Work to resolve customer issues quickly, ensuring they leave satisfied with the experience

Time Management:

• Meet daily targets for response times and customer satisfaction
• Ability to prioritise tasks efficiently, ensuring the most urgent customer needs are handled first

Communication:

• Be proactive in keeping customers updated about their orders or inquiries
• Collaborate with the team to resolve complex issues

Job Type: Full-time, Permanent Pay: £30,000.00 per year

Benefits:

• On-site parking
• Healthshield
• O/T Bonuses

Schedule:

• 8-hour shift, Monday to Friday

Ability to commute/relocate:

• Banbury OX16 2RT: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £7,500.00- 0,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Banbury OX16 2RT: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: In person

Join Site Management Services (Central) Ltd, a nationwide leader in waste management and construction hire We're looking for a friendly, outgoing, enthusiastic, and punctual individual to join our sales department. This role combines customer service with sales, keeping customers engaged and maximising spend. Confident telephone communication is essential.

What You'll Do:

• Handle inbound & outbound client calls professionally
• Manage customer accounts and build strong relationships
• Identify opportunities to upsell and retain spend
• Support sales operations and maintain accurate records

You'll Need:

• Qualification/Experience in Customer Service
• GCSE (or equivalent) in Maths & English
• Confident, personable, proactive, and dependable
• Professional telephone manner
• Organised with attention to detail

Perks & Benefits:

• £22,500 (ages 18–20) / £6,
• 1-hour lunch break, 8am–5pm, Mon–Fri
• Work from home Fridays
• On-site car parking
• Company pension scheme
• Additional holiday above statutory, including your birthday & Christmas
• Bonus scheme for meeting KPI targets

Apply Now: Send your CV & cover letter to with the subject line "Customer Service & Sales Operations Application"

Job Types: Full-time, Permanent

Pay: £22, 0.00- 6,500.00 per year

Benefits:

• Additional leave
• Company pension
• Free parking
• Transport links
• Work from home

Work Location: In person

Job description

Hybrid Part time work - Evenings 5pm - 7pm and one weekend day per week 10am - 3pm

Looking for a new challenge? Do you have exceptional customer service skills? Looking for a great place to work with a company that really care?

Maybe it's time for you to come and join us at Contact Web We are seeking individuals who are not only enthusiastic and efficient but also possess an outstanding phone manner. This is an opportunity to join a dynamic team and contribute to the success and growth of an outstanding company.

About Us:

At Contact Web, we take pride in being a premier Contact Centre outsourcing business, dedicated to delivering exceptional service to our clients. We are not your average call centre, we are passionate about creating a positive and fun work environment and we are currently opening the doors to welcoming a dynamic and motivated Customer Service Advisor.

Job Overview

In this role, you will be a key part of our team, helping customers navigate their later-life planning. You'll engage with customers over the phone, providing helpful, empathetic support throughout their journey—from initial inquiries to post-sale follow-ups—ensuring a seamless and positive experience that aligns with our commitment to care and professionalism.

Key Responsibilities

• Manage inbound calls related to pre-paid funeral and at-need enquiries, offering clear and accurate information.
• Reach out to potential customers with follow-up calls to maintain engagement and ensure satisfaction.
• Provide tailored solutions that meet each customer's specific needs, delivering empathetic and professional service.
• Identify opportunities to cross-sell and up-sell related services to help customers with their later-life planning.
• Communicate effectively with vulnerable customers, ensuring their needs are prioritised and met.
• Maintain full compliance with industry regulations, including FCA guidelines, while delivering high standards of service.

Key Requirements

• Strong communication skills with a focus on empathy and compassionate customer service.
• Previous experience in a customer-facing or sales environment (e.g., B2C sales, hospitality, etc.).
• Proficiency in Microsoft Office and CRM systems to manage customer data effectively.
• Exceptional attention to detail and organisational skills to support customer inquiries.
• Ability to adapt to a regulated environment and ensure customer needs are met within industry standards.
• Previous experience in funeral care, estate planning, or adult social care is desirable, but not essential.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and career development.
• A dynamic and supportive work environment.
• Comprehensive benefits package.
• Hybrid Working

Job Type: Part-Time

Pay: £12.21 Per Hour

Benefits:

• Company pension

Job Types: Part-time, Permanent

Pay: £12.21 per hour

Expected hours: 11 per week

Work Location: In person