What Jobs are available for Customer Service in Leicester Forest West?

• Handle inbound customer inquiries via phone, email, and live chat in both English and (Specify Second Language).
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and empathetically.
• Process orders, returns, and exchanges as needed.
• Escalate complex issues to the appropriate internal teams or supervisors.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
• Identify and communicate customer feedback and recurring issues to management.
• Adhere to all customer service standards, response times, and quality metrics.
• Contribute to team efforts and participate in ongoing training and development.
• Ensure a high level of customer satisfaction and build strong customer relationships.
• Maintain a professional and positive attitude at all times.

• Fluency in English and (Specify Second Language) (written and verbal) is mandatory.
• Previous experience in a customer service or call centre environment.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with standard office software and experience with CRM systems.
• Ability to multitask and manage time effectively in a remote work setting.
• Reliable internet connection and a dedicated, quiet workspace.
• Patience, empathy, and a professional demeanor.
• Flexibility to work various shifts, including evenings and weekends as needed.

• Handle a high volume of inbound customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide product information and assistance to customers.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update account information.
• Identify and escalate priority issues to the relevant departments.
• Contribute to customer service process improvements.
• Gather customer feedback and report on trends.
• Adhere to company policies and procedures at all times.
• Ensure consistent brand representation and customer service standards.

• Previous experience in a customer service or call centre environment is essential.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace.
• Familiarity with e-commerce platforms and retail operations is advantageous.
• High school diploma or equivalent; further education is a plus.
• A proactive and empathetic approach to customer care.
• Ability to adapt to changing priorities and customer needs.

Overview

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.

Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.

We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.

Responsibilities

Here is where you come in…

Working in our retail teams, you'll enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible.

No two days are the same, but your main responsibilities will include:

• Processing customers' bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

Skills & Experience

What you'll need to succeed

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Benefits

Why join a winning team?

Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.

Be rewarded

• Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions: helping you prepare for your future.
• Enhanced maternity & paternity pay: our Betfred family works to support yours.

Feel valued

• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.

What's next?

If you think you're a great fit for the role, and you want to be a part of the Betfred story, click 'Apply' and we will be in touch once we've reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.

Your Betfred journey starts now…

Build Your Future with Cobalt Carbon Free: Customer Service Administrator wanted

Cobalt Carbon Free is a family-run construction business, trading for over 15 years. Based in Nottingham specialising in retrofitting homes

We're expanding our team to meet the ever-increasing demand for sustainable and energy efficient home improvements. This opportunity has vast potential for progression within both the role and the business and continual development side, and is ideally suited to a confident assertive, self starting individual :)

The role will take the lead managing & improving our general business administration and operational processes.

Working closely with all the team, it's a fantastic opportunity for somebody with great enthusiasm and aspirations to further your career and see progressive, well rewarded growth within the business.

Responsibilities:

- Oversee the daily business administrations operations.

- Admin support for all aspects of the business- sales, finance, operations & HR

- Manage, maintain CRM system, QMS compliance

- Passionate and motivated individual to drive performance and process improvement

Requirements:

- Excellent organizational and time management skills

- Reliable & Loyal

- Strong communication skills, both written and verbal

- Proficient in using office software such as Microsoft Office Suite

- Knowledge of construction type services

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in all work performed

Hours we would be aiming for 28-35 hours a week, this is negotiable/flexible to work best for the right candidate, full time or part time considered.

If you meet the requirements outlined above and feel you could make a real positive change for our business we encourage you to apply. :)

Job Type: Full-time

Pay: £12.35-£14.65 per hour

Benefits:

• Casual dress
• Company pension
• Flexitime
• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Nottingham NG13: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

• Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Provide information about products and services, troubleshooting issues, and processing orders or returns.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Manage and resolve customer complaints, providing appropriate solutions and alternatives within defined policies.
• Keep records of customer interactions, transactions, comments, and actions taken.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a high level of product knowledge and company services.
• Collaborate with other team members to share best practices and ensure consistent service delivery.
• Meet personal/customer service team targets for responsiveness and resolution times.
• Escalate complex issues to appropriate departments when necessary.
• Proactively communicate with customers regarding order status, issue resolution, or service updates.
• Contribute to a positive and supportive team environment.

• Proven customer support experience or experience as a client service representative is highly desirable.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and the capacity to think on your feet.
• Proficiency in CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• High degree of professionalism and patience.
• Comfortable working with technology and learning new software systems.
• A dedicated home office setup with a reliable high-speed internet connection.
• Ability to work independently and as part of a remote team.
• Previous experience in a remote work environment is a plus.
• A passion for helping people and delivering outstanding customer service.

• Lead, motivate, and manage a team of customer service representatives to achieve individual and team performance goals.
• Set clear objectives and key performance indicators (KPIs) for the team and monitor progress.
• Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance.
• Handle escalated customer complaints and complex inquiries, resolving issues efficiently and effectively.
• Monitor customer service interactions (calls, emails, chats) to ensure quality standards are met.
• Identify trends in customer inquiries and feedback, providing insights to management for service improvement.
• Develop and implement standard operating procedures to optimize customer service processes.
• Manage team schedules and workload to ensure adequate coverage and response times.
• Foster a positive and customer-centric team culture.
• Contribute to the recruitment and onboarding of new customer service representatives.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead position.
• Excellent leadership, coaching, and motivational skills.
• Strong understanding of customer service principles and best practices.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Proficiency in using customer service software and CRM systems.
• Ability to analyze data and identify trends to drive service improvements.
• Strong organizational and time management skills.
• Ability to work effectively both independently and as part of a hybrid team.
• A commitment to delivering exceptional customer experiences.
• Experience in a specific industry relevant to the company's operations would be an advantage.

• Supervise, coach, and motivate a team of customer service representatives to achieve performance targets.
• Handle complex customer inquiries and complaints, providing timely and effective resolutions.
• Monitor team performance metrics (e.g., response times, customer satisfaction scores) and identify areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of the customer service team.
• Ensure adherence to company policies, procedures, and service standards.
• Collaborate with other departments to resolve customer issues and improve overall service delivery.
• Manage team schedules, workload distribution, and resource allocation.
• Contribute to the development and refinement of customer service strategies and processes.
• Gather customer feedback and insights to identify opportunities for service enhancement.
• Foster a positive and supportive team environment.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and coaching abilities.
• Familiarity with customer relationship management (CRM) software.
• Ability to remain calm and professional under pressure.
• A passion for delivering outstanding customer service.
• Understanding of key customer service metrics and reporting.
• Ability to work effectively in a team environment.
• A commitment to continuous learning and improvement.
• This hybrid role requires regular presence in our **Coventry, West Midlands, UK** office for team meetings and operational oversight, with flexibility for remote work.