1012 Customer Service jobs in Leicestershire
Customer Service Representative
Posted today
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Job Description
Customer Service Representative
Salary: £25,500 - £28,000 (DOE)
Location: Office-based – Monday to Thursday 8:30am–5:30pm, Friday 8:30am–3:00pm
A fantastic opportunity has arisen to join a leading manufacturing business as a Customer Service Representative . If you're proactive, enjoy working in a fast-paced environment, and thrive on delivering excellent service, this could be the role for you.
What you’ll be doing:
- p>Acting as the first point of contact for customers, building strong and professional relationships
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Processing sales orders accurately and efficiently
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Ensuring smooth coordination between departments to meet customer delivery requirements
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Managing customer enquiries, complaints, and order updates promptly
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Supporting the sales team with product trials and administrative tasks
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Liaising with internal teams to ensure material availability and job pack accuracy
What we’re looking for:
- < i>
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Experience using ERP systems
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Strong communication and organisation skills
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Excellent attention to detail and confidence working under pressure
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Proficiency in Microsoft Excel, Word and Outlook
At least 2 years’ experience in a customer service or sales support role within manufacturing
/li>Benefits include:
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22 days holiday plus additional long service entitlement
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Private onsite parking
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Company pension scheme
If you're a team player who’s passionate about delivering first-class service and looking to develop your career in a dynamic environment, please apply today for an immediate interview.
Customer Service Representative
Posted 2 days ago
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Company profile:
The company are a Leading supplier of printed flexible packaging solutions. They are now looking for a Customer Support Representative to join their team.
Title: Customer Support Representative
Salary: £27,000 - £28,000
Role and Responsibilities:
To provide proactive internal coordination and a point of contact for customers. To build and maintain relationships with existing and new customers. To ensure accuracy when sending information to customers and raising sales orders and production documentation.
Key Accountabilities:
- Develop close relationships with customers and provide a professional first point of conduct. Create a relationship where customers are confident in the information they receive and within our business. li>Ensure supply and production is seamless throughout the sales order and production process ensuring orders are received on time and in full.
- To ensure proactive contact and account management is maintained at all times and target to resolve issues within 24 – 48 hours with regular updates to the customer. < i>To ensure the effective coordination and distribution of information both internally and externally.
- To effectively facilitate all customer enquiries, making proactive contact with customers, and the production team where necessary to facilitate a positive outcome, ensuring the external sales team is enabled to focus on sales growth and new business delivery wherever possible.
- To manage and maintain customer forward usage where applicable to enable purchasing to maintain adequate raw material availability.
- Enter sales orders within 24 hours of receipt where all information is available, follow the Sales Order Processing Flow Chart for maximum efficiency, essentially ensuring the quoted price is current and correct.
- Support the external sales team and customers with providing trials to the specification given and ensuring they are raised in Radius as TRIALS
- Address customer complaints immediately on receipt ensuing the Customer Service Manager and Quality and Compliance Manager are sent full details.Liaise with all relevant departments to give as much support and information as possible to start the investigation.
- Manage customers redundant designs by reviewing the aged plate report no less than every 3 months, working with the Customer, Production Manager and Proofing department for disposal.
- Liaise with Purchasing and Planning on ALL orders and enquiries to ensure materials are available before to meet the customer requirement.This is particularly imperative on non-stock materials.
- To raise job packs for production 5 days advance and ensure they are in the designated area for collection, checking that all information is correct and present so production is never delayed by missing or incorrect information.If there is a delay or urgent jobs have been scheduled and are due in production within 48 hours, these job packs must be given directly to the Proofing Department.
- To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues.
Skills and Experience:
- li>Commercial / office-based experience essential.
- IT competency, particularly Word and Excel skills
- Confident and pro-active
- Accuracy and attention to detail.
- Strong organisational skills.
- An ability to work under pressure and to deadlines.
- An ability to work independently and as a team.
- Professional, highly organised, articulate, self-motivated, team player, customer facing.
Customer Service Representative
Posted 1 day ago
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Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Summary** **:**
We are looking for our new team member to join our well-established Customer Service team in engaging with our customers and responding to their needs!
The role entails day-to-day delivery of dedicated service, over multiple work streams, within a complex, fast paced Customer Service environment. You will act as first point of contact for external/internal customer service queries and will be key to ensuring that our customers view Thermo Fisher Scientific as their preferred company to partner with.
Customer queries may relate to new or in-transit orders, returns, questions about our products, general information or requests for updates, to name but a few. This role is vital in supporting our customers, whether resolving the query on the spot or progressing it to best placed team.
**Key Responsibilities:**
+ Handle and respond to all types of customer needs, orders and general enquiries through a variety of channels - including phone, e-mail, and web.
+ Efficient and accurate entry of orders.
+ Being a customer advocate. Handle customer concerns and resolve challenging customer enquiries by collaborating with various team members as needed, delivering an outstanding and effective customer service experience. Take ownership for customer follow-up and communication.
+ Collaborate well with pwn and other teams across the organisation.
+ Strive to exceed set SLA's and Individual/Department/Company Targets.
+ Strive to continuously improve processes as well as how service is delivered to the customer, using defined company methodology.
+ Participate in the departmental training plan and commit to a focus on continuous personal improvement.
+ Effectively plan and prioritise own workload every day to keep on track or ahead.
**Requirements:**
+ Track record of being able to multitask and work in a flexible and fast paced office environment or other customer liaison capacity.
+ Being tenacious, self-directed and results oriented, with great attention to detail.
+ Proficiency in English, verbal and written.
+ Appreciation and understanding of how to deliver 'good' customer service
+ Previous experience in business administration, data entry, and success within a target driven work place is a clear advantage!
**What We Offer:**
+ An opportunity to join a diverse and collaborative team within a global organisation
+ Two days a week of working from home, after an initial 3-month period
+ Staff socials, onsite restaurants and exercise classes
+ Career changers and recent graduates are also encouraged to apply!
Diversity in our teams is an important element to building an effective and agile working environment. Integrity, Intensity, Innovation, and Involvement are our 4-i key values that we encourage in everyone who is part of our community.
At Thermo Fisher Scientific, each one of our 140,000 outstanding minds has a unique story to tell. Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer.
_When you're part of Thermo Fisher Scientific, you'll do exciting work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world._
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Customer Service Representative
Posted 3 days ago
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- Job Title: Customer Service Representative
- Location: Rugby / Hybrid
- Department: Customer Service / Call Centre
- Reports To: Customer Service Manager
Candidates are required to submit a covering letter when applying.
Job Overview:
We are looking for a dynamic and customer-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for handling inbound and ou.
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Customer Service Advisor
Posted today
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The Recruitment Group is looking for Customer Service Advisors to join our Client in Coalville. As a Customer Service Advisor you must have experience in Inbound and Outbounds calls and you will be involved with various fundraising projects. If you are interested in the Customer Service Advisor role and have the relevant Inbound and Outbound call experience then please read the below.
Pay for a Customer Service Advisor:
- £12.75 per hour
- Weekly pay
- Overtime paid after 48 hours per week
Hours for a Customer Service Advisor:
- Monday to Friday 08:30 – 17:00
- Flexibility is required as during busy periods the office will be open Monday–Friday 06:00-19:00 and occasional Saturdays 08:00-13:00.
Responsibilities of a Customer Service Advisor:
- Dealing with Inbound calls in a professional manner
- Making Outbound calls
- Liaising with schools and group coordinators
- Dealing with customer queries and enquiries
- Resolving customer complaints
- Responding to incoming emails and webchat enquiries
- Guiding customers through online ordering processes
- Maintaining database (CRM)
- Trouble shooting
- Managing spreadsheets using the database
- Documenting dialogue and outcomes and actioning tasks to implement
- Multitasking and managing ongoing tasks
Required Skills:
- Great organisational and time-management skills
- Hardworking
- Impeccable attention to detail
- Ability to work in an extremely fast paced environment
- Call Centre, Contact Centre, Customer Advisor or Account Manager experience is required
- Intermediate computer literacy, hardware and software skills are a must
- Ability to communicate effectively and develop good working relationships with colleagues
Benefits:
- Free drinks.
- Free Breakfast, lunches. Evenings out.
- Free team building events.
- You will be really looked after and rewarded for your hard work and commitment.
If you believe this is the right role for you then contact Jane at our Loughborough branch now!
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection
Customer Service Administrator
Posted today
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Job Title: Customer Service Administrator
Location: Nottingham, NG10
Type: Permanent
Industry: Financial Services
Salary: 25.5kpa plus excellent company benefits
Workchain is currently seeking a Customer Service Administrator for our client in Nottingham, NG10 on a permanent basis.
The successful candidate will be required to provide excellent Customer Service support to new and existing customers and Administration support to a team of financial advisors and mortgage advisors.
Candidates will be processing customer information, answering customer enquiries and forwarding on financial information on a daily basis.
Key Responsibilities:
- Dealing with inbound and outbound customer calls providing excellent levels of customer service
- Transferring client compliance documents and proofs
- Monitoring the department email inbox and replying to customer queries
- Updating internal CRM systems
- Contacting clients to book appointments and sending email confirmations
Required Skills and Qualifications:
- Excellent communication skills providing a strong level of customer service at all times for incoming and outgoing customer calls
- Ability to work accurately
- Knowing how to work effectively in a team environment
- Excellent computer skills
Desirable Skills and Qualifications:
Ideally candidates will have an experience of working within an inbound or outbound call centre, telemarketing or telesales and have an excellent level of administration skills.
Hours of work are Monday to Friday 9.00am to 6.00pm, Saturday 9.00am to 6.00pm and Sunday 9.00am to 6.00pm.
Saturday and Sunday is on a rota basis, with days off in the week should you be working at a weekend.
The starting salary is 25.5kpa, rising to 27.5kpa on completion of probation, with excellent company benefits.
Previous experience of working within a customer service, sales support or call centre would be preferred however full training will be provided.
Please apply online and complete the application form to be considered for this position.
Customer Service Advisor
Posted today
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Customer Service Advisor – Student Accommodation (Temporary Role)
Location: Leicester
Dates: 1st September – 9th September (9 days)
Hours: 9:00am – 6:00pm (8 hours/day)
Pay Rate: £12.30 per hour
We are looking for friendly and proactive Customer Service Advisors to support a busy student accommodation site during the September check-in period.
Key responsibilities include:
- p>Welcoming students and assisting with the check-in process
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Answering queries and providing information about the site and local area
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Managing key handovers and logging any maintenance issues
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Ensuring a smooth, positive move-in experience for all residents
What we're looking for:
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Excellent communication and interpersonal skills
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A calm, helpful attitude in a fast-paced environment
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Previous customer service experience is preferred
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Must be available for all 7 days of the assignment
This is a great short-term opportunity to gain experience in a vibrant, people-focused environment.
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Customer Service Administrator
Posted today
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Location:
Groby (Hybrid working - remote & office-based)
Pay Rate:
19.60 per hour
Working Hours:
37.5 hours per week (7.5 hours per day)
Flexible start times
Key Responsibilities:
* Contract Administration: Manage the full lifecycle of customer service contracts, from setup to renewal, ensuring accuracy and efficiency.
* Order Processing: Enter service orders into SAP, manage billing schedules, support revenue recognition, and keep internal databases updated.
* Customer Support: Build positive relationships with customers, help them understand their contract benefits, and coordinate with service teams to ensure expectations are met.
* Internal Coordination: Work closely with Sales, Service, Engineering, and Finance teams to ensure contract terms, pricing, and deliverables are aligned.
* Billing & Payment Support: Resolve invoice queries promptly and support on-time payments to ensure healthy cash flow.
* Data Management: Maintain accurate records and support reporting, audits, and compliance processes.
* Continuous Improvement: Suggest and support process improvements to increase efficiency and enhance the customer experience.
What We're Looking For:
* Proven experience in customer service, administration, or contract support (ideally in an engineering, industrial, or service-based environment).
* Excellent communication, organisation, and multitasking skills.
* Proficient in Microsoft Office; experience with SAP or similar ERP systems is a plus.
* Comfortable working cross-functionally and handling a varied workload.
* Fluent in English (additional languages are a bonus).
* Able to travel up to 15% of the time if needed.
What You'll Get:
* 19.60 per hour
* Hybrid working - part-remote, part-office-based in Groby
* Flexible start times to support work-life balance
* 37.5 hours per week (7.5 hours per day)
* A collaborative and supportive working environment
* A chance to grow in a dynamic, customer-focused team
If you're organised, service-oriented, and ready to step into a rewarding and flexible role - we'd love to hear from you!
Kinetic Plc is a specialist recruitment consultancy with over 40 years' experience supporting the engineering, manufacturing, and technical sectors. Every application is treated with care and attention, and we aim to contact all candidates w
Customer Service Advisor
Posted today
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Job Description
Are you ready to become the go-to person customers rave about? If you love solving problems, keeping things running smoothly, and making people smile, then this Customer Service Advisor within the branding team role could be your perfect match.
As a Customer Service Advisor, you'll be at the heart of the customer experience. From first enquiry to final delivery, you'll take ownership of every step - making sure branded orders are placed, tracked, and delivered with precision and care.
You won't just be answering phones - you'll be:
- Preparing quotes with pricing and lead times
- Advising on product features and technical options
- Entering orders accurately and following branding instructions
- Coordinating with suppliers to align artwork and timelines
- Keeping customers informed and reassured every step of the way
This Customer Service Advisor role is perfect for someone who:
- Thrives in a fast-paced, varied environment
- Loves taking initiative and solving problems
- Enjoys working with people and building relationships
- Wants to grow their skills in branding, product knowledge, and client management
If you're ready to make a real impact as a Customer Service Advisor we'd love to hear from you. Step into a role where your attention to detail and customer-first mindset truly matter.
Apply now and become our clients next Customer Service Advisor
Customer Service Administrator
Posted today
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SF have partnered with an organisation in CV6 who are looking for a Customer Service Administrator to join the team.
Salary: up to £29,000
Working pattern: full time Monday to Friday on site
Responsibilities will include:
Returns Repatriation
- Manage asset returns from the field to appropriate locations based on client agreements and industry guidelines.
- Track asset movement using asset management systems.
- Investigate discrepancies and reduce asset loss rates.
MAP Relationship Management
- Serve as the operational liaison between the company and various Meter Asset Providers (MAPs).
- Ensure timely updates on asset status and repatriation are communicated to MAPs.
- Maintain compliance with MAP-specific requirements, including SLAs, audit trails, and reporting formats.
- Resolve disputes and discrepancies relating to asset conditions, location, or timeliness.
- Maintain an updated contact matrix for MAPs and ensure smooth information exchange.
Client Relationship Management
- Act as the primary point of contact for our clients.
- Resolve disputes and discrepancies relating to asset condition, location, or timeliness.
- Maintain updated service contracts in line with process and client requirements and ensure smooth information exchange.
- Produce internal and external reports to monitor performance KPI's.
Regulatory Compliance & Reporting Analysis
- Ensure all activities comply with the UK Metering regulations and contractual SLAs.
- Provide accurate, timely reports on asset movements, exceptions, and compliance metrics.
- Collaborate with compliance and regulatory teams to support audits
- Analyse meter return data for trends (e.g. fault patterns, asset losses, SLA breaches).
- Feed insights into process improvement and strategic decision-making.
Scheduling & Logistics Oversight
- Plan and coordinate meter return collection/deliveries and reporting timelines.
- Liaise with clients, partners or logistics providers to ensure timely execution of planned activities.
- Maintain trackers and keep record of shipments, delays or exceptions
Contract Delivery
- Monitor contract-specific KPIs and ensure compliance
- Ensure operational delivery meets MAP and client contractual obligations.
- Prepare and deliver KPI data for monthly customer review