1268 Customer Service jobs in Leicestershire

We’re recruiting for an experienced Customer Service Representative for a luxury clothing brand and manufacturer. As Customer Service Representative your role is essential in providing an excellent shopping and service experience to all customers.

Working within the CS Team, you will ensure accurate, on time and safe delivery of orders, as well as driving sales and answering customer enquiries via phone, email and live chat.

Hours of work are based on a shift rotation and include 7-day schedule  (weekends and Bank Holidays).

Customer Service Representative  – The Job Outline

• Providing excellent customer service is a pivotal part of this role. A large proportion of the role is email based which will require the customer service representative to deliver a high level accurate full response. You will communicate with customers via the phone, email and live chat.
• Work with the warehouse and carriers to ensure that the customer has the best delivery experience. Liaise with couriers to locate lost or missing parcels. 
• Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and content are correct. 
• Look to where at all possible establishing long-term relationships with key customers based on data about their preferences, behaviours and purchases.
• Fraud checking and processing all orders that come through the website.
• Process returns and refunds in a timely manner.
• Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff 

Customer Service Representative – The Person Specification

• Proven track record of working effectively and efficiently within a customer service environment. 
• Experience with an online luxury retailer would be beneficial. 
• Good administration and numerical skills. 
• Excellent IT skills, including Outlook and Microsoft. 
• Experience with using Freshdesk and Shopify would be beneficial. 
• Passionate about your work with a ‘can-do’ attitude. 
• Excellent verbal and written communication skills. 
• High level of attention to detail
• Well organised, systematic and logical. 
• Highly motivated with a disciplined approach to problem solving.

Applicants must have full Right to Work in UK as sponsorship cannot be offered.

• Respond to customer inquiries via phone, email, and potentially live chat in a prompt and professional manner.
• Provide information about products and services, guiding customers through their options.
• Resolve customer issues and complaints efficiently, aiming for first-contact resolution whenever possible.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records by updating account information in the CRM system.
• Identify and escalate priority issues or complex problems to the appropriate department or supervisor.
• Gather customer feedback and share insights with the team to help improve services.
• Follow communication procedures, guidelines, and policies.
• Assist with other customer service-related tasks as needed.
• Contribute to a positive and collaborative team environment.
• Upsell or cross-sell products and services when appropriate and beneficial to the customer.

• Provide exceptional customer service and support via multiple channels.
• Resolve complex customer issues and complaints effectively and efficiently.
• Mentor and provide guidance to junior customer service team members.
• Assist in training new customer service staff.
• Identify and escalate recurring issues to management with proposed solutions.
• Maintain accurate and detailed customer records in the CRM system.
• Develop and maintain expert knowledge of company products and services.
• Contribute to improving customer service processes and policies.
• Promote customer loyalty and satisfaction.
• Handle sensitive customer information with discretion and professionalism.

• Previous experience (3+ years) in a customer service or support role, with demonstrated experience in a senior or mentoring capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Experience in handling escalated customer inquiries.
• Ability to work under pressure and meet service level agreements.
• Familiarity with product knowledge management is a plus.

• Handle a high volume of inbound customer inquiries via phone, email, and live chat.
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Escalate complex issues to the appropriate departments when necessary.
• Assist in training and onboarding new customer service representatives.
• Provide guidance and support to junior team members, fostering a positive team dynamic.
• Identify opportunities for service improvement and provide feedback to management.
• Maintain detailed records of customer interactions and transactions.
• Ensure customer satisfaction by going the extra mile to meet their needs.
• Adhere to company service standards and protocols.

• Previous experience in a customer service role is essential, with at least 2 years in a lead or senior capacity.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer relationship management (CRM) software and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient, empathetic, and customer-focused attitude.
• Experience in mentoring or supervising junior staff is highly desirable.
• Good knowledge of Microsoft Office Suite.
• Ability to work collaboratively within a team.

• Assisting customers with product information, availability, and pricing.
• Handling customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Processing orders, returns, and exchanges accurately and efficiently.
• Resolving customer complaints and issues in a timely and satisfactory manner, escalating when necessary.
• Maintaining customer records and updating databases with relevant information.
• Learning and adhering to company policies and procedures related to customer service.
• Supporting the sales team by providing product knowledge and assisting with customer needs.
• Developing skills in communication, problem-solving, and conflict resolution.
• Contributing to a positive and collaborative team environment.
• Participating in training sessions and working towards completing your apprenticeship qualification.

• Handle inbound customer inquiries via phone, email, and live chat in both English and (Specify Second Language).
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and empathetically.
• Process orders, returns, and exchanges as needed.
• Escalate complex issues to the appropriate internal teams or supervisors.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
• Identify and communicate customer feedback and recurring issues to management.
• Adhere to all customer service standards, response times, and quality metrics.
• Contribute to team efforts and participate in ongoing training and development.
• Ensure a high level of customer satisfaction and build strong customer relationships.
• Maintain a professional and positive attitude at all times.

• Fluency in English and (Specify Second Language) (written and verbal) is mandatory.
• Previous experience in a customer service or call centre environment.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with standard office software and experience with CRM systems.
• Ability to multitask and manage time effectively in a remote work setting.
• Reliable internet connection and a dedicated, quiet workspace.
• Patience, empathy, and a professional demeanor.
• Flexibility to work various shifts, including evenings and weekends as needed.

Title:  Customer Service Representative (3 Months FTC)

Salary:  Dependent on experience

Working hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 2:00pm (37.5 hours per week)

Location:  Leicester, Leicestershire

VH Talent is collaboratively working with a leading engineering organisation, to appoint a Customer Service Representative.

The Customer Service Representative will play an instrumental role, in being the primary contact for all internal and external customers. Handling customer accounts, answering enquiries, processing orders, investigating complaints and providing solutions, to ensure a seamless service is delivered at all times.

Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, apply today!

***Please note this is a site based role not hybrid

The Customer Service Representative Role:

• Deliver an excellent service to the company’s client-base by handling all incoming customer enquiries and managing the customers accounts from initial engagement of enquiry through to purchase and then aftercare
• Ensure working to the company’s standards and policies by adopting and striving for continuous improvement
• Monitor, report and manage forecasting of contract with sales, by liaising with internal departments such as the Demand Planner, to effectively manage Sales and Operations Planning
• Manage orders, including reviewing and entering orders, and handling general inquiries related to existing orders
• Engage cross-functionally and externally to handle escalations and optimise prioritisation when resources are limited.
• Compliance management on customer delivery related declarations and approvals
• Ensure quality compliance by recording operational customer concerns and coordinating resolutions internally
• Managing receivables, including supporting the finance team in initiating operational credit requests and securing approvals in line with the current Delegation of Authority
• Support with driving sales, retaining customers and achieving business growth plans by achieving targets and working to department KPI’s
• Support the department with other duties as the business requires

You’ll Need:

• Previous experience of operating within a customer service environment
• Excellent administration skills and attention to detail
• Good problem solving skills with the ability to use own initiative to provide solutions
• Adopts a proactive approach and able to manage own workload to drive tasks to completion
• Able to build excellent working relationships both internally and externally
• Experienced of working to KPI’s, SLA’s and department targets
• Knowledge of exports is desirable, however not essential
• Previous experience of working in a Manufacturing or Engineering setting would be highly advantageous
• Proficient in Microsoft packages; Word, Outlook and Excel

What’s in it for you:

• 3 Month FTC with potential to become permanent
• 25 Days annual leave + Bank Holidays (pro rata for FTC)
• Early finish Fridays
• Onsite subsidised canteen
• Health and wellbeing activities
• Employee Assistance Program
• Free onsite parking
• Company pension

VH Talent, your Permanent and FTC Recruitment Partner!

Do you have experience in a customer focused administrative environment? Do you consider yourself to be IT literate? Are you based in or around Coalville?

If the answer is "Yes", then Holcim are looking for someone like you to join as a Customer Service and Logistics Representative, to support the sales order team. The team is undergoing a pivotal change, providing an exciting time for a new team member to be part of developing a new way of working. The successful applicant will be someone who considers themselves to be a team player, open minded and resilient.

Role - Customer Service and Logistics Representative

Pay - 12.60ph

Location- Holcim, Bardon Hill, Coalville LE67 1TD (100% office based)

Shift pattern- Mon-Fri, 40 hours per week, 08:00-17:00 (1 hour unpaid break daily)

Duration- 6 months initially with the view to extend or offer a permanent position based on good performance

Start date - ASAP (within 1-2 weeks)

Responsibilities:

• Accepting orders via telephone from new and existing customers
• Accepting orders via an online portal
• Managing the input of orders and ensuring availability of product
• Offering customer support to stakeholders
• Communicating with internal and external contacts in a clear and efficient manner
• Providing resolutions to all queries raised
• Signposting stakeholders in the right direction for queries you are unable to resolve
• Handling any complaints in a quick and effective manner
• Collaborating data into IT systems

Experience needed:

• Prior experience in a customer facing administrative role
• Capacity to operate with minimal supervision
• Strong IT literacy skills with MS Office
• Experience with in house IT systems
• Confident telephone manner
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Great attention to detail
• Open minded towards change, new processes and improvement initiatives

Benefits:

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts
• Chance to receive 300* for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1609/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!