What Jobs are available for Customer Service in Letchworth Garden City?
Showing 117 Customer Service jobs in Letchworth Garden City
Customer Service Representative
Posted 20 days ago
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Job Description
We are a growing dental implant distributor with office and sales teams. This role will be working within our busy friendly office dealing with customers and our sales team. The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.
Customer services skills are a key factor to this job role.
· To deal with telephone enquiries and provide exceptional customer service levels at all times
· Taking orders, advising on stock availability and pricing
· Provide product information and identifying the customer’s requirements via telephone, post and e-mail
· Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail
· Advise customers of out of stock/discontinued products
· Pick and pack orders (working alongside the Stock Controller)
· Advise customers of stock availability/discontinued products (working alongside the Stock Controller)
· Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary
· Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries. Check invoices from courier company on a weekly basis and check all invoice data matches deliveries
· Working with the stock inventory system
· Assists the Stock Controller with stock, storage, correct layouts and unloading shipments
Requirements
Essential Skills
• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution
• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with
• Excellent communication skills, both verbal and written
• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.
• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)
• Possess good IT systems knowledge in MS Excel/Word/Outlook
• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done
• Organise workload to achieve set objectives where there are conflicting demands and priorities
• Possesses physical strength necessary to unload, lift, and carry heavy boxes
Application & Selection Process1. CV & Cover Letter → submit via email
2. Online Assessment → personality & aptitude test
3. Online Screening
4. Interview Stage → panel interview (Customer Service Manager + Ops)
5. Offer & Onboarding
Benefits
Package:- Base Salary: £27,000–£30,000 (DOE)
- Pension (auto-enrolment)
- 25 days annual leave + public holidays.
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Distribution Customer Service Representative
Posted 16 days ago
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Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).
Positive and willing to help attitude
Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organisational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Must have the Right to Work in the UK
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Customer Service Representative - Technical Support
Posted 9 days ago
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Job Description
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues related to our products and services.
- Guiding customers through product features, setup, and troubleshooting steps.
- Escalating complex technical issues to higher-level support or relevant departments when necessary.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Providing feedback to the product development team on common customer issues and suggestions for improvement.
- Maintaining a high standard of customer service and ensuring customer satisfaction at all times.
- Keeping up-to-date with product knowledge and technical specifications.
- Adhering to company policies and procedures for customer support.
- Contributing to a positive and collaborative team environment.
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Senior Customer Service Representative - Remote
Posted 10 days ago
Job Viewed
Job Description
Key responsibilities include managing high-volume inbound and outbound customer communications via phone, email, and chat, maintaining accurate customer records, and ensuring all interactions are documented thoroughly. You will actively listen to customer needs, provide accurate information, and strive to resolve issues on the first contact whenever possible. The ability to de-escalate challenging situations and maintain a calm, professional demeanour is crucial. You will also be responsible for tracking customer feedback and reporting trends to management, contributing to product and service enhancements. This role demands excellent communication skills, a patient and understanding attitude, and a strong problem-solving ability, all performed within a remote working environment. Proficiency with CRM software and a dedication to delivering outstanding service are key requirements.
Qualifications:
- Proven experience as a Customer Service Representative, with at least 2-3 years in a senior or lead role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle complex customer inquiries.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in training or mentoring junior team members is a plus.
- A patient, empathetic, and customer-focused approach.
- Ability to work independently and meet performance metrics in a remote setting.
- High school diploma or equivalent required; further education or certifications are advantageous.
This fully remote role supports customers across the UK, with key operations and team members located near **Milton Keynes, Buckinghamshire, UK**.
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Remote Customer Service Representative (Specialty Foods)
Posted 10 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone.
- Provide detailed information about products, orders, and deliveries.
- Resolve customer issues, complaints, and process returns efficiently.
- Maintain a high level of customer satisfaction through excellent service.
- Update customer records and document interactions in the CRM system.
- Gather customer feedback and contribute to service improvements.
- Collaborate with other remote team members and departments.
- Ensure adherence to company policies and procedures.
- Proven customer service experience, preferably in e-commerce or food retail.
- Excellent communication and interpersonal skills.
- Strong written and verbal English proficiency.
- Proficiency with CRM software and online communication tools.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; further education is a plus.
- A genuine interest in food products is highly desirable.
- Reliable internet connection and a suitable home office environment.
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Customer Service Advisor
Posted today
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Job Description
Technoworld PLC is a well-established IT hardware supplier with an office based in Borehamwood, Hertfordshire. We are looking for enthusiastic Customer Service personnel, with an interest in IT and helping customers on a day-to-day basis. If you are passionate in customer service and/or have experience in the IT sector we would like to hear from you.
Responsibilities include:
Handling and answering inbound e-mails and calls.
Processing customer orders onto system.
Providing excellent customer service.
Managing customer returns and enquiries
Ensuring enquiries are dealt with in a timely manner.
Prioritising tasks according to importance and urgency
Ensuring returns are handled end to end from customers back to distributors.
Handling customer queries professionally via e-mail and phone.
Managing e-mails through Amazon and eBay platforms within deadlines.
Required Skills:
Great organisational skills
High Attention To Detail
Customer-first attitude
Prioritisation Skills
Able to work effectively individually as well as in a team
Able to listen to and follow guidelines effectively
High level of communication via telephone and e-mail
Other Requirements:
Must live within 30 minutes commute from Borehamwood WD6
Job Type:
Permanent, Full-time
Job Types: Full-time, Part-time, Permanent
Pay: £27,000.00-£35,000.00 per year
Benefits:
- On-site parking
Work Location: In person
Expected start date: 06/10/2025
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Customer Service Advisor
Posted today
Job Viewed
Job Description
Liv Staples
Benefits
Life assurance
Kier Rewards
Additional holiday purchase opportunities
Matched pension scheme up to 7.5%
Enhanced family leave & policies
Share plan schemes
Free health & wellbeing services
Opportunity to purchase health benefits & insurance
Customer Service AdvisorAdd to favourites Favourite View favourites
We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance
Location: Fully office based in Huntingdon, Cambridgeshire
Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.
Your day to day will include:
- Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
- Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
- Assist with the scheduling and planning of works
What are we looking for?
This role of Customer Service Advisor is great for you if you hold:
- Experience within a customer service environment, particularly over the phone within an office/ depot
- Excellent IT and communication skills
We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.
If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.
There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
Customer Service Advisor Job
Location: Huntingdon
- Vacancy ID: 8351
- Background check: None
- Flexible Working: Yes
Flexible working could include part time, job share, condensed hours, or flexible start/end times.
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Customer Service Team Lead
Posted 9 days ago
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Job Description
Key Responsibilities:
- Lead, train, and motivate a team of customer service representatives to achieve service excellence.
- Oversee daily operations of the customer service team, ensuring efficient query resolution and support.
- Handle escalated customer complaints and complex issues, providing timely and effective solutions.
- Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Implement and enforce customer service policies and procedures to ensure consistency and quality.
- Conduct regular performance reviews and provide constructive feedback and coaching to team members.
- Identify training needs and coordinate development opportunities for the team.
- Contribute to the development of customer service strategies and best practices.
- Liaise with other departments to resolve customer issues and improve overall service delivery.
- Utilize CRM systems and other support tools to manage customer interactions and track issues.
- Analyze customer feedback and identify trends to recommend service improvements.
- Foster a positive and collaborative team environment, promoting a customer-centric culture.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and mentoring skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to manage and resolve difficult customer situations effectively.
- Experience in remote team management is a significant advantage.
- Strong organizational skills with the ability to prioritize and manage tasks efficiently.
- A proactive approach to identifying and implementing service improvements.
- Familiarity with data analysis and reporting on customer service metrics.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
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Customer Service Team Lead
Posted 10 days ago
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Job Description
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Customer Service Team Lead
Posted 10 days ago
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Job Description
Key responsibilities include:
- Leading, mentoring, and coaching a team of customer service representatives to achieve performance targets.
- Monitoring team performance, providing regular feedback, and conducting performance reviews.
- Handling escalated customer inquiries and resolving complex issues efficiently and effectively.
- Developing and implementing customer service strategies to enhance customer satisfaction and loyalty.
- Ensuring adherence to service level agreements (SLAs) and quality standards.
- Training new team members and providing ongoing training to existing staff.
- Identifying areas for process improvement and implementing solutions to enhance customer experience.
- Collaborating with other departments to address customer feedback and implement necessary changes.
- Managing team schedules, workload, and resource allocation.
- Maintaining accurate records of customer interactions and team performance.
- Reporting on key customer service metrics and insights to senior management.
- Acting as a point of escalation for customer complaints and resolving them with empathy and professionalism.
- Fostering a positive and supportive team environment that encourages professional growth.
The successful applicant will have previous experience in a customer service leadership role, with a strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills are essential. A proactive approach to identifying and resolving issues, along with the ability to motivate and inspire a team, is crucial. Familiarity with CRM systems and customer service software is highly desirable. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced approach to work.
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