1427 Customer Service jobs in Letchworth Garden City
Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
Customer Support Representative - 26k - Bedford
Platform Recruitment have partnered with a mechanical manufactuer who arelooking to recruit aproactiveCustomer Support Representative to join theirteam. This role is key to delivering excellent customer service and ensuring smooth operational processes, including order entry and forecast management.
Key Responsibilities:
-
Act as the first point of contact for customer enquiries
-
Process customer orders and forecasts in SAP
-
Provide regular updates on order status and resolve customer issues
-
Support monthly forecasting reviews and maintain customer forecast data
-
Create internal purchase orders for drop shipments
Key Skills & Experience:
-
Strong communication skills
-
Excellent attention to detail and organisational skills
-
Good working knowledge of Microsoft Office, especially Excel
-
Experience in customer service and working cross-functionally
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
Customer Service Representative / Member Representative – Saffron Building Society is seeking a Customer Service Representative / Member Representative to join our team on a full-time permanent basis in our Saffron Walden, Essex branch.
Why Saffron Building Society
At Saffron Building Society, we believe that financial well-being is a journey, not just a destination. As a mutual organisation, we exist solely for our members, prioritising their needs above all else. We are committed to building meaningful connections, delivering outstanding experiences, and making a positive impact in our communities. If you are passionate about helping others and want to be part of a team that truly makes a difference, we would love to hear from you.
Fantastic Company Benefits Include:
- Competitive Salary: On offer is a competitive salary of £24,375 per annum
- Holiday: 33 days holiday
- Pension: 5 % employee contribution 8.5% employer contribution
- Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes
About the role:
Following three weeks of Academy training at Saffron House (Head Office), you will join the branch as a Customer Service Representative / Member Representative . Acting as the first point of contact for our members, you will deliver exceptional customer service, identify needs, and manage end-to-end member transactions and administration in line with our quality assurance and operational standards.
This role is 35 hours per week, Monday – Friday 9am – 5pm with 2 x Saturdays per month 9am – 12pmm which is paid at time and half (overtime rate)
Main Duties and responsibilities:
- Stay informed about Saffron’s products and third-party services to enhance customer interactions, confidently discussing savings, mortgages, and general inquiries.
- Achieve first contact resolution, adding value for both the member and the Society.
- Ensure compliance with regulatory, audit, and operational standards while meeting defined processes and service KPIs.
- Handle customer transactions accurately, keep members informed of any delays or issues, and manage complaints appropriately, taking ownership and providing effective resolutions.
- Identify and support vulnerable customers, ensuring their needs are met with empathy and care.
- Contribute to team objectives, including booking Financial Wellbeing Reviews and collaborating with colleagues and partners.
About you:
You will have experience in a similar Customer Service Representative / Member Representative role, with a good understanding of financial products and services. Excellent verbal and written communication skills, self-motivation, and a proactive approach are essential. You will thrive both independently and as part of a team, demonstrating strong organisational skills to manage multiple priorities. Technical proficiency with Microsoft applications is required, and knowledge of complaint handling and supporting vulnerable customers is desirable. You will also be able to commute daily into the Saffron Walden, Essex branch daily.
If you are passionate about delivering excellent customer service and eager to take the next step in your career, this could be your perfect match! Please apply by forwarding an up-to-date CV which outlines your relevant experience for this role to be considered.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies, please
Additional keywords: customer service, financial services, banking, client relations, administration, member representative, client services.
This vacancy is advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Customer Service Representative / Member Representative – Saffron Building Society is seeking a Customer Service Representative / Member Representative to join our team on a full-time permanent basis in our Saffron Walden, Essex branch.
Why Saffron Building Society
At Saffron Building Society, we believe that financial well-being is a journey, not just a destination. As a mutual organisation, we exist solely for our members, prioritising their needs above all else. We are committed to building meaningful connections, delivering outstanding experiences, and making a positive impact in our communities. If you are passionate about helping others and want to be part of a team that truly makes a difference, we would love to hear from you.
Fantastic Company Benefits Include:
- Competitive Salary: On offer is a competitive salary of £24,375 per annum
- Holiday: 33 days holiday
- Pension: 5 % employee contribution 8.5% employer contribution
- Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes
About the role:
Following three weeks of Academy training at Saffron House (Head Office), you will join the branch as a Customer Service Representative / Member Representative . Acting as the first point of contact for our members, you will deliver exceptional customer service, identify needs, and manage end-to-end member transactions and administration in line with our quality assurance and operational standards.
This role is 35 hours per week, Monday – Friday 9am – 5pm with 2 x Saturdays per month 9am – 12pmm which is paid at time and half (overtime rate)
Main Duties and responsibilities:
- Stay informed about Saffron’s products and third-party services to enhance customer interactions, confidently discussing savings, mortgages, and general inquiries.
- Achieve first contact resolution, adding value for both the member and the Society.
- Ensure compliance with regulatory, audit, and operational standards while meeting defined processes and service KPIs.
- Handle customer transactions accurately, keep members informed of any delays or issues, and manage complaints appropriately, taking ownership and providing effective resolutions.
- Identify and support vulnerable customers, ensuring their needs are met with empathy and care.
- Contribute to team objectives, including booking Financial Wellbeing Reviews and collaborating with colleagues and partners.
About you:
You will have experience in a similar Customer Service Representative / Member Representative role, with a good understanding of financial products and services. Excellent verbal and written communication skills, self-motivation, and a proactive approach are essential. You will thrive both independently and as part of a team, demonstrating strong organisational skills to manage multiple priorities. Technical proficiency with Microsoft applications is required, and knowledge of complaint handling and supporting vulnerable customers is desirable. You will also be able to commute daily into the Saffron Walden, Essex branch daily.
If you are passionate about delivering excellent customer service and eager to take the next step in your career, this could be your perfect match! Please apply by forwarding an up-to-date CV which outlines your relevant experience for this role to be considered.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies, please
Additional keywords: customer service, financial services, banking, client relations, administration, member representative, client services.
This vacancy is advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Customer Support Representative - 26k - Bedford
Platform Recruitment have partnered with a mechanical manufactuer who arelooking to recruit aproactiveCustomer Support Representative to join theirteam. This role is key to delivering excellent customer service and ensuring smooth operational processes, including order entry and forecast management.
Key Responsibilities:
-
Act as the first point of contact for customer enquiries
-
Process customer orders and forecasts in SAP
-
Provide regular updates on order status and resolve customer issues
-
Support monthly forecasting reviews and maintain customer forecast data
-
Create internal purchase orders for drop shipments
Key Skills & Experience:
-
Strong communication skills
-
Excellent attention to detail and organisational skills
-
Good working knowledge of Microsoft Office, especially Excel
-
Experience in customer service and working cross-functionally
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
Customer Service Representative
Posted 15 days ago
Job Viewed
Job Description
**A Day in the Life**
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.
Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).
The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.
**Responsibilities may include the following and other duties may be assigned:**
Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support
Contribute to the company goals in the areas of customer satisfaction
Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution
Responsible for issue resolution and reactive communication towards the customer/patient
Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
Support Strategic Accounts, deliver a seamless, value-added service
Be responsible for capturing and documenting customer/patient specificities in internal systems
**Required Knowledge and Experience:**
Experience in an office team based environment
Computer literate
Good communication skills (telephone and email)
Strong customer relationship buildings skills
Ability to cope with stressful situations
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.u202f
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.
We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here (
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.
We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. Thatu2019s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you willu2026
**Build** a better future, amplifying your impact on the causes that matter to you and the world
**Grow** a career reflective of your passion and abilities
**Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, itu2019s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare settingu202fis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
**Corteva Agriscience** , the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future. **_#GrowWhatMatters_**
We are looking for Customer Service Representative to support our UK/IE (UK and Ireland) country commercial teams located in Cambridge. The expected start date for the role is January 2026.
The Customer Service Representative (CSR) provides exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources.
The CSR interfaces with customers and coordinates with multiple business and functional partners to deliver exceptional service to customers and contributes to business success. The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives with the customer at the correct time, with the correct product, with the correct equipment and correct paperwork. In the event of a service failure, the CSR initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer. It is expected that the CSR knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.
**Key Responsibilities**
+ Customer account management: Coordinate prepare to do business process to have customer account set up and ready for the first order. Handle customer account updates in case of merge, change in customer structure etc.
+ Order Management: preparation of the season, ensure appropriate e-commerce tool updated, gather the price from commercial and coordinate the approval step and price entry.
+ Handles routine and non-routine customer order activities, including maintenance of e-commerce system, managing customer demand, following up on samples, complex order entry (i.e export) guiding and leading the activities of the order process utilizing work processes, business strategy, and best practice to ensure high quality service.
+ The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills. Responsible for receiving and recording customer complaints and facilitate resolution in cooperation with internal partners.
+ Customer account management: manages customer account in collaboration with Sales, ensure accounting transactions related to invoicing as creation of debit or credit notes, rebates in compliance with the commercial policy and processes and with appropriate Delegation of Authorities.
+ Understand the month end and monthly Sarbane and Oxley control and keep and store the evidences for audit purpose.
+ Reporting, Metrics, Audits: supports Sales and overall Business by providing appropriate Customer, Sales, Inventory, Warehouse reports; tracks On-Time-Delivery, Invoice Accuracy, Customer Complaints, Speed-of-Resolution and Delivery-in-Full; regularly obtains customer feedback to continuously improve service delivery.
**Stakeholders and Interactions**
+ Internal: CS TL or CS Lead, Sales Representatives, Supply Chain Scheduler, Supply Chain Replenishment Planner, Credit Manager, CS SME
+ External: Customers, Distribution Warehouses, Carriers, auditors
**Key scorecard**
+ Exceed customer expectations through successful customer relationships and first-call issue resolution
+ Proactive order management and issue resolution
+ Comply with internal and external control requirements
+ On Time Delivery / Invoice accuracy / Customer Satisfaction
**Job Qualifications**
+ University graduate; finance background is an advantage
+ At least 2-3 years' experience in a similar position or in customer service;
+ Strong attention to details; analytical skills;
+ Strong coordination skills with good initiative to problem solve;
+ Ability to work autonomously, but also as a team player;
+ Cross-functional collaboration;
+ Intermediate to advanced knowledge of Microsoft Office (Word/Excel/PowerPoint);
+ ERP system knowledge (SAP), advanced excel is an advantage
#LI-OB1
To know more about Corteva please watch this video: Agriscience is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit:Accessibility Page for Contact Information
For US Applicants: See the 'Equal Employment Opportunity is the Law' poster. To all recruitment agencies: Corteva does not accept unsolicited third party resumes and is not responsible for any fees related to unsolicited resumes.
Customer Service Representative - Hitchin
Posted 2 days ago
Job Viewed
Job Description
Customer Service Representative
We are currently advertising for a 12 month FTC/secondment in our Equity Release team.
At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office. (Full time office working until after an initial training period of 6 months).
Salary from £24,570. Your salary will also increase as part of our new salary framework.
About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.
You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.
Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.
Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!
Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:
• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• e compassionate and caring
• ave great communication skills and a real talent for making customers feel special
• e a fantastic multi-tasker
• e able to use your initiative to solve problems and create solutions that delight our customers
• e good with words and numbers, and pay strong attention to detail
• e supportive, respectful, and courteous to all your new colleagues.
Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.
This Role is Band A in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:
• 26 d ys' holiday – which increases after two years’ service to 28 days
• The pportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• ycle to work scheme
• competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• ou’ll receive up to 20% discount on our life products for you and your immediate family.
• Fr e parking is available on-site, offered on a first come first served basis
• e have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• ree tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• ree book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• ccess to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.
We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.
We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Go on, bring your true self to LV=.
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Distribution Customer Service Representative
Posted 25 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
Trace orders as required and notifies customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
Input all receipts, putaways, moves, picks, shipments and cycle counts
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Maintain a current and accurate DLSOP that details the processing requirements for each account.
Answer phone calls according to Expeditors standards
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Meet KPI standards, as per the companyu2019s procedures
Ensure smooth and timely freight process flow
Track and Trace Air Export Files and reporting
Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Interact with our customers in arranging their international shipments, meeting customer service standards.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Attend training classes when required and meet company standards of 52 hours training per year per employee.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.
Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.
Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.
Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary
Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as neededmanagement/leadership training
Excellent organizational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Distribution Customer Service Representative
Posted 25 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
Trace orders as required and notifies customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
Input all receipts, putaways, moves, picks, shipments and cycle counts
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Maintain a current and accurate DLSOP that details the processing requirements for each account.
Answer phone calls according to Expeditors standards
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Meet KPI standards, as per the companyu2019s procedures
Ensure smooth and timely freight process flow
Track and Trace Air Export Files and reporting
Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Interact with our customers in arranging their international shipments, meeting customer service standards.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Attend training classes when required and meet company standards of 52 hours training per year per employee.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.
Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.
Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.
Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary
Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as neededmanagement/leadership training
Excellent organizational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Customer Service Representative (Remote)
Posted today
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Job Description
- Answering customer calls, emails, and live chat inquiries in a timely and courteous manner.
- Providing information about products and services.
- Troubleshooting customer issues and finding appropriate solutions.
- Processing orders, returns, and exchanges accurately.
- Maintaining detailed records of customer interactions and transactions.
- Escalating complex issues to the appropriate department when necessary.
- Gathering customer feedback and relaying it to relevant teams for service improvement.
- Adhering to company policies and procedures to ensure consistent service delivery.
- Upselling or cross-selling products and services where appropriate.
- Contributing to team goals and performance metrics.
- Ensuring a high level of customer satisfaction is maintained at all times.
The ideal candidate will have excellent communication and interpersonal skills, with a friendly and patient demeanor. Previous experience in a customer service role is highly desirable. You should be proficient in using computers and common software applications, and possess strong problem-solving abilities. A reliable internet connection and a quiet workspace are necessary for this remote role. You must be adaptable, possess a positive attitude, and be committed to providing outstanding customer service. This is a fantastic opportunity to build a career in customer support within a dynamic and supportive remote team, serving customers from **Cambridge, Cambridgeshire, UK**, and beyond. Apply now to make a difference in customer satisfaction.