76 Customer Service jobs in Light Oaks

As a Client Support Manager, you’ll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.

You won’t just be processing paperwork - you’ll be part of a team that values relationships, precision, and customer trust. You’ll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It’s a role where your organisational strengths and people skills will shine.

What you’ll get:

• A supportive team environment with training and guidance always available
• Flexibility with a mix of office time and some homeworking
• Opportunity to progress and develop your career within the business
• Generous holiday allowance, plus pension and performance bonus opportunities

You’ll be the calm and reliable point of contact for customers, lenders, and solicitors — the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.

Your key responsibilities will include:

• Managing lending cases from approval through to completion
• Communicating funding conditions clearly and helping customers meet them
• Liaising with multiple stakeholders to ensure smooth progress
• Keeping compliance records accurate and up to date
• Preparing and submitting applications to lenders
• Supporting the wider team with strategic initiatives and customer service excellence

What we’re looking for:

We don’t expect you to have everything from day one — training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you’re naturally proactive, love keeping things in order, and can keep calm under pressure, you’ll succeed here.

• Strong communication skills and the ability to build rapport quickly
• A problem-solving mindset with attention to detail
• Organisational and time management skills to handle varied workloads
• Knowledge of lending products or financial services (an advantage, but not essential)
• A team-focused approach with plenty of initiative

Role Details:

• Hours: 35 per week
• Salary: £26k - £32k DOE
• Benefits: Company pension, 6 weeks’ holiday + bank holidays, laptop/phone/systems provided
• Location: Cheadle, Staffs, with some homeworking flexibility

• Handle inbound customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve customer issues and complaints with a focus on customer satisfaction and retention.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed customer records and update information in the CRM system.
• Provide product information and technical support to customers.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Collaborate with internal teams to ensure customer issues are resolved promptly.
• Contribute to team goals and objectives, aiming for high performance in key customer service metrics.
• Adhere to company policies and procedures in all customer interactions.
• Provide feedback to management on customer service trends and product issues.

• Previous experience in a customer service or call centre role is essential.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM systems and other customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good IT skills, including Microsoft Office Suite.
• A proactive attitude and willingness to go the extra mile for customers.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work a hybrid schedule, balancing remote and in-office days.
• A commitment to providing outstanding service and representing the company positively.

As a Client Support Manager, you’ll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.

You won’t just be processing paperwork - you’ll be part of a team that values relationships, precision, and customer trust. You’ll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It’s a role where your organisational strengths and people skills will shine.

What you’ll get:

• A supportive team environment with training and guidance always available
• Flexibility with a mix of office time and some homeworking
• Opportunity to progress and develop your career within the business
• Generous holiday allowance, plus pension and performance bonus opportunities

You’ll be the calm and reliable point of contact for customers, lenders, and solicitors — the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.

Your key responsibilities will include:

• Managing lending cases from approval through to completion
• Communicating funding conditions clearly and helping customers meet them
• Liaising with multiple stakeholders to ensure smooth progress
• Keeping compliance records accurate and up to date
• Preparing and submitting applications to lenders
• Supporting the wider team with strategic initiatives and customer service excellence

What we’re looking for:

We don’t expect you to have everything from day one — training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you’re naturally proactive, love keeping things in order, and can keep calm under pressure, you’ll succeed here.

• Strong communication skills and the ability to build rapport quickly
• A problem-solving mindset with attention to detail
• Organisational and time management skills to handle varied workloads
• Knowledge of lending products or financial services (an advantage, but not essential)
• A team-focused approach with plenty of initiative

Role Details:

• Hours: 35 per week
• Salary: £26k - £32k DOE
• Benefits: Company pension, 6 weeks’ holiday + bank holidays, laptop/phone/systems provided
• Location: Cheadle, Staffs, with some homeworking flexibility

• Lead, coach, and motivate a team of customer service representatives.
• Handle and resolve escalated customer complaints and complex inquiries.
• Monitor team performance metrics and provide regular feedback.
• Develop and implement training programs to enhance team skills.
• Ensure adherence to company policies and customer service standards.
• Identify opportunities for process improvements to enhance customer experience.
• Collaborate with other departments to ensure seamless customer support delivery.
• Manage staff scheduling and workload distribution.
• Conduct performance reviews and contribute to team development.
• Foster a positive and productive team environment.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team lead capacity.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in CRM software and customer support platforms.
• Ability to motivate and manage a team effectively.
• Understanding of customer service best practices and key performance indicators.
• Experience in handling escalated customer issues.
• Ability to work effectively in a hybrid work environment.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.

• Lead, coach, and motivate a team of customer service representatives to achieve performance targets.
• Oversee daily operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
• Manage customer escalations and provide timely, effective resolutions.
• Monitor team performance against key metrics and provide regular feedback.
• Conduct regular performance reviews and identify training needs.
• Develop and implement customer service policies and procedures to improve efficiency and satisfaction.
• Collaborate with other departments to address customer issues and improve processes.
• Ensure adherence to company standards and service level agreements (SLAs).
• Maintain accurate customer records and documentation.
• Contribute to a positive and supportive team environment.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team leader capacity.
• Excellent understanding of customer service principles and best practices.
• Strong leadership, coaching, and motivational skills.
• Proficiency in using CRM software and other customer service tools.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to handle difficult situations and customer complaints effectively.
• Good organisational and time-management skills.
• Familiarity with performance metrics and reporting.
• Ability to work effectively in both an office and remote environment.

• Lead and mentor a team of customer service representatives.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Handle escalated customer complaints and complex inquiries.
• Provide regular coaching and feedback to team members.
• Develop and implement customer service strategies and procedures.
• Analyse customer feedback and identify areas for improvement.
• Train new team members on company policies and service standards.
• Manage call queues and response times effectively.
• Contribute to workforce planning and scheduling.
• Foster a positive and collaborative team environment.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or lead capacity.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to motivate and lead a team effectively.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to work under pressure and handle challenging situations.
• Experience in an e-commerce or fast-paced service environment is advantageous.
• High school diploma or equivalent; further education or certification is a plus.

• Leading, mentoring, and coaching a team of customer service representatives.
• Monitoring team performance metrics and identifying areas for improvement.
• Handling complex customer escalations and resolving issues efficiently.
• Developing and implementing customer service best practices and training programs.
• Ensuring consistent delivery of high-quality customer support across all channels (phone, email, chat).
• Collaborating with other departments to address customer feedback and product issues.
• Motivating the team to achieve service level agreements and key performance indicators (KPIs).
• Conducting regular performance reviews and providing constructive feedback.
• Contributing to the continuous improvement of customer service processes and tools.
• Fostering a positive and supportive team environment within a remote setting.

• Respond to customer inquiries in a timely and professional manner across multiple communication channels (phone, email, chat).
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and find effective solutions, escalating complex problems to the appropriate departments when necessary.
• Process orders, returns, and exchanges with accuracy and efficiency.
• Maintain detailed and accurate customer records in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to company service level agreements (SLAs) and quality standards.
• Participate in team meetings and training sessions to stay updated on product knowledge and service protocols.
• Contribute to a positive and collaborative remote team atmosphere.

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems and basic office software.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a suitable home office environment.
• High school diploma or equivalent; further education is a plus.
• A positive attitude and a genuine desire to help customers.

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide detailed information on services, bookings, and travel packages.
• Process bookings, modifications, and cancellations accurately.
• Resolve customer complaints and issues effectively and empathetically.
• Troubleshoot technical problems related to online bookings or services.
• Escalate complex issues to management or relevant departments.
• Maintain accurate customer records in the CRM system.
• Identify opportunities to enhance the customer experience.
• Collaborate with team members to share best practices and improve service delivery.
• Stay updated on company products, services, and policies.

• Proven experience in a customer service role, preferably within hospitality or tourism.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and MS Office Suite.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and manage time effectively.
• A dedicated home office setup with a reliable internet connection.
• High school diploma or equivalent; further education or certification is a plus.
• A genuine passion for customer satisfaction and the travel industry.