1246 Customer Service jobs in Lindfield

Job Title: Customer Service Executive

Location: Crawley

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-w.

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Are you ready to embark on an exciting journey in customer service? Do you thrive in fast-paced environments where your skills can truly shine? How would you like to assist customers while achieving fantastic sales targets? We are currently looking for a Customer Service Representative Sales to join our busy team in Westerham!

Hours of Work: Full-time, permanent position

As a Customer Service Repre.

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Location:  Horsham (On-Site)

Job Summary

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Personal Specification:

- Good organisational and planning skills

- Ability to work under pressure to tight deadlines

- A positive, can do attitude

- Great attention to detail

- A team player with interpersonal and collaboration skills

- Able to demonstrate prioritisation skills when multi-tasking

- Customer focussed role

- Pleasant telephone manner

- Ability to work collaboratively with third parties to supply consumable items

- Strong IT literacy and a keen interest in exploring AI and automation solutions

- Entry-level role, no previous experience required

Some key responsibilities:

- Collecting and inputting accurate meter readings from a variety of sources

- ProACTive identification of customer consumable requirements

- Key stakeholder in the implementation of the EDI ordering system

- Identification of unusual patterns of consumable or device usage

- Ordering of toner and other consumable items

- Answering calls from customers

What we offer:

- Excellent induction & training program

- 23 days annual leave plus bank holidays

- Free onsite parking

- Pension scheme

- Eye care scheme

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.

JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for a Temporary to Permanent Customer Service Administrator  to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties.

This is a full-time office-based position working Monday to Friday on a shift rota – 7.30am – 3.30pm, 8am – 4pm or 9am – 5pm with 1 hour lunch

Due to the role being temporary to permanent you must be available to start within a week.

Duties for the Customer Service Administrator:

• Schedule planned maintenance for in house and subcontracted labour.
• Update planned maintenance jobs with status updates.
• Maintain client compliance systems.
• Develop working relationship with Operations Team and clients to deliver best in class service.
• Working to a range of performance KPI’s.
• Oversee the logging and close down of reactive calls.
• Administration duties.

Person Specification for the Customer Service Administrator:

• Good literacy and numeracy skills.
• IT literate – MS Office, Laptop, Tablet.
• Excellent customer service skills ideally within a helpdesk/contact centre environment.
• Ability to work to deadlines and targets.
• Ability to work sometimes under pressure.

Company Benefits:

• 20 days holidays, rising yearly to 25 days
• Free parking onsite
• Pension enrolment scheme
• Private healthcare options available following probation period
• Social events with colleagues, friends, and family

This Administrator role is a full-time temporary to permanent role offering career progression, a supportive team environment. The permenant salary is £25,000 / £25,550. Full training will be given.  This is a company that like to train and progress their staff.

Are you an organised and customer-focused individual with a knack for administrative support? Join our client's team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.

Key Benefits and Perks:

• Salary up to 25,000 (DOE)
• Fixed-term contract with possibility of going perm (6 month FTC)
• Standard office hours, Monday to Friday - hybrid after training
• Generous holiday allowance plus bank holidays
• Company pension scheme
• Opportunity to be part of a growing business with a positive work culture
• Free on-site parking

Customer Service Administrator Responsibilities:

• Efficiently manage customer enquiries via phone and email
• Coordinate and schedule engineers' tasks for optimal productivity
• Prepare and follow up on customer invoices and payments
• Build strong relationships with customers while managing their accounts
• Process parts requests accurately and promptly
• Collaborate effectively with service engineers and customers
• Prioritise tasks to meet deadlines in a fast-paced environment
• Update customer portals with relevant information
• Fulfil other duties as assigned by the company

Customer Service Administrator Essential Skills:

• Proactive with meticulous attention to detail
• Self-motivated team player with excellent communication skills
• Strong literacy and numeracy abilities
• Basic computer proficiency (training provided)
• Proficient in Microsoft Office suite
• Comfortable working in a fast-paced environment

Desirable:

• Previous experience in a busy service department is advantageous

Refer a Friend and Earn:

Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to 500. Visit our website for full details.

Application Note:

Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy.

Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration

We have a fantastic opportunity for a customer focused individual to join a very successful, growing company in Farnham in the role of Customer Experience Specialist. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home. Alongside a competitive salary of up to 29k (depending on experience) there are excellent benefits including 25 days holiday (plus Bank Holidays), annual bonus, pension, parking, hybrid working and additional lifestyle benefits.

The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints. Please note that this is NOT a telephone based role, most of the work is written communication, over email and chat.

Responsibilities will include:

• Respond to all customer enquiries via the website, email, social media, live chat and phone, ensuring a professional, timely reply
• Work closely with other departments to find answers to queries and act as the first point of contact for the customer
• Manage customer requests relating to pricing, product specifications, deliveries, complaints and general queries
• Investigate and resolve customer complaints including faulty products and late delivery
• Work within Service Level Agreements to ensure that you consistently achieve high standards of service

Customer Service Advisor

Burgess Hill, Temporary (8 weeks), 12.21 p/h (+ 1ph attendance bonus), Monday to Friday 9am - 6pm, pension, holiday

The Role

Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Temporary Customer Service Advisors to join their dynamic team.

This role is starting on Monday 1st September. Initially this is for an 8 week assignment, but there is potentially temp-to-perm opportunity if our clinet's requirementes extend and there is a good mutual fit.

Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this.

• Making outbound calls to customers to arrange delivery of prescription medications
• Updating a centralised database with information gained within the calls

Requirements

We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude. This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative.

Company Information

Our client are a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3 minute walk from the mainline train station.

Package

12.21 p/h (+ 1ph attendance bonus) (permanent salary would be 25,396.80 + attendance bonus of up to 2080 per year)

Monday to Friday 9am - 6pm

Weekly pay (for the first 12 weeks)

Holiday pay

Pension

Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.