1407 Customer Service jobs in London Beach

JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for a Temporary to Permanent Customer Service Administrator  to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties.

This is a full-time office-based position working Monday to Friday on a shift rota – 7.30am – 3.30pm, 8am – 4pm or 9am – 5pm with 1 hour lunch

Due to the role being temporary to permanent you must be available to start within a week.

Duties for the Customer Service Administrator:

• Schedule planned maintenance for in house and subcontracted labour.
• Update planned maintenance jobs with status updates.
• Maintain client compliance systems.
• Develop working relationship with Operations Team and clients to deliver best in class service.
• Working to a range of performance KPI’s.
• Oversee the logging and close down of reactive calls.
• Administration duties.

Person Specification for the Customer Service Administrator:

• Good literacy and numeracy skills.
• IT literate – MS Office, Laptop, Tablet.
• Excellent customer service skills ideally within a helpdesk/contact centre environment.
• Ability to work to deadlines and targets.
• Ability to work sometimes under pressure.

Company Benefits:

• 20 days holidays, rising yearly to 25 days
• Free parking onsite
• Pension enrolment scheme
• Private healthcare options available following probation period
• Social events with colleagues, friends, and family

This Administrator role is a full-time temporary to permanent role offering career progression, a supportive team environment. The permenant salary is £25,000 / £25,550. Full training will be given.  This is a company that like to train and progress their staff.

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)

THIS ROLE IS ON-GOING TEMP WITH THE VIEW TO GO PERMANENT FOR THE RIGHT CANDIDATE.

MONDAY-FRIDAY 8.(phone number removed)HRS

Customer Service Coordinator

You will be part of the Sales and Technical support team and play a key role in working across both departments. You will bring excellent customer service skills and experience for our customers and end users handling pre-sales and post sale functions.

• Respond to customer inquiries via phone, email, or chat.

• Coordinate with internal teams to resolve customer issues promptly.

• Maintain accurate customer records and update databases.

• Monitor and follow up on pending customer requests.

• Assist with processing orders, returns, and exchanges.

• Track service performance and escalate issues when needed.

• Support customer service representatives with guidance and training.

• Prepare and distribute reports on customer feedback and service trends.

• Ensure compliance with company policies and service standards.

• Foster positive customer relationships to enhance satisfaction and loyalty.

Skills and qualifications.

• Customer service experience preferred but not essential as full training will be given.
• Passion for people and delivering 1st class customer service.
• Empathetic approach when dealing with customer enquiries.
• Confident and friendly manner.
• Must be computer literate.
• Attention to detail.

APPLY NOW!

Customer Service Coordinator

We're looking for a friendly, organised Customer Service Coordinator to join our clients team. You will play a key part in working across both Sales and Technical departments by creating an exceptional customer service experience for customers and end users handling pre-sales and post-sales functions.

What you'll do:

• Be the first point of contact for customers (phone, email, in person).
• Handle enquiries and coordinate with internal teams.
• Keep records accurate and up to date.
• Provide excellent customer care at all times.

What we're looking for:

• Exceptional communication skills.
• Friendly and professional attitude.
• Passion for people and delivering 1st class customer service.
• Willingness to learn and adapt.
• Computer literate with excellent multi-tasking skills.

What we offer:

• Full training and mentoring provided.
• Supportive, inclusive workplace.
• Opportunities to grow and progress.
• Permanent role for the right person.

Ideally a driver - able to get to location

Monday-Friday 8.30-17.00

Office Based

Temporary Role with a view to become permanent.

(url removed)

Customer Service Advisor
Crayford
Mon-Fri
25,500-30,000 DOE
My client within the construction industry is looking to recruit and expand their existing Customer Service Advisor who will act as a first point of contact for all customers.
Duties of the Customer Service Advisor:

• Providing excellent customer service to clients who contact via phone and emails, ensuring you are providing suitable options.
• Processing client orders, following up with confirmation emails including relevant information.
• Providing suitable delivery times and dates for clients ensuring you are keeping in mind of other deliveries.
• Having attention to detail when inputting information onto the system, uploading documents etc.
• Ordering stock for client needs through external sources and adding onto billing costs.
• Working well under pressure and remaining calm.

Requirements for the Customer Service Advisor:

• Experience of delivering customer service via phone and email.
• IT savvy of using different systems.
• Outgoing personality.
• Driving licence required due to location.
• Positive nature.

Benefits:

• Salary increases throughout the year.
• Dog friendly office.
• Internal progression routes.
• 20 days holiday + Bank holidays ( can be flexible to have more if needed)
• Pension scheme.
• Social team events

If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit APPLY!

An exciting opportunity has arisen to join the Customer Service Team at Town & Country Housing - advert closed 3rd September within Interviews taking place on 11th September.

KEY RESPONSIBILTIES

• Ensure effective customer contact is achieved within set timescales, and in line with policy and procedure, using all communication platforms, including taking telephone calls and responding to e-mails/webchats.
• Respond to online customers general/ repairs enquiries and provide standard written responses in line with guidance.
• Taking customer repairs calls, diagnosing issues & booking repairs appointments.
• To maintain accurate and timely record keeping.

• Participate in training, following identification of needs through a training needs analysis.
• Take an active role in the implementation of new customer service initiatives.
• Participate in projects and working groups at the request of the Customer Services Manager.

• Assist the Customer Services Manager in the implementation of policies and processes aligned with a good customer experience, with a view to improving performance by listening to and acting on customer feedback.

• Assist with the creation and review of processes for the customer services team and ensure processes are adhered to.
• Ensure full business continuity is achieved by providing cover for the operation where necessary, this may include working in any of our offices from time to time.
• Apply professional curiosity to help identify if residents' have circumstances which may make them potentially vulnerability and if they have additional support needs; signpost to internal and/ or external support services.

• Promote resident engagement opportunities and capture resident feedback to support our resident engagement objectives, with a view to continuous improvement.
• Effectively liaise with other departments/staff/outside agencies as appropriate.
• Provide day to day facilities cover as needed.

GENERAL

• To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
• Recognise, respect, and promote the different roles and diversity of individuals.
• To actively contribute towards the key performance indicators and professional standards.

• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To participate in training, attend other meetings, and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
• Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
• Maintain awareness of budget requirements and value for money while delivering your role.
• Consider and highlight any risk to the organisation or individuals whilst delivering your role.
• Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
• This role may involve visiting other offices from time to time

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)