Customer Service Administrator

Gwent, Wales £25000 - £27000 Annually Sigma Recruitment

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Job Description

permanent

Customer Service Administrator needed - Secure role supporting the commercial team.

Tired of job uncertainty? We are partnering with a stable, growing business seeking a talented Customer Service Administrator to join their close-knit team.

What makes this opportunity stand out?

Picture yourself in a role where your organisational skills make a difference. You will provide key administrative support to a successful commercial team, ensuring everything runs smoothly, while enjoying genuine job security and a friendly work environment.

Your rewards:

  • 25,000-27,000 salary (dependent on experience).
  • 23 holidays plus the eight Bank Holidays, increasing to 25 days with service.
  • An annual bonus scheme to reward your hard work.

A typical day as the Customer Service Administrator:

You will start by checking customer enquiries, ensuring each one receives prompt attention. Throughout the day, you will answer the telephone, process orders, prepare quotations, and keep the CRM system updated. Your telephone and email skills will shine as you build relationships with customers.

Perfect for you if you have:

  • Customer service and administration experience
  • GCSEs in English and Maths (C or above)
  • Experience with Word and Excel

Why wait?

Great customer service administrators keep businesses thriving. If you are ready for a secure position where your skills are valued, apply now!

Apply today - interviews taking place soon!

By clicking Apply you accept our privacy policy (see the link below or visit the footer of our website) and give permission for Sigma to contact you via email, phone & SMS regarding this job, other jobs and general recruitment services. Location & postcode of advert are approximate. Privacy Policy: (url removed)

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Customer Service Agent

Cardiff, Wales £25000 - £28000 Annually Yolk Recruitment

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Job Description

permanent

Customer Service Agent

Yolk Recruitment are working with a leading organisation in the heart of Cardiff to find friendly and reliable individuals to join their busy Customer Care Team who offer specialist insurance.

As a Customer Service Agent, you'll be the first point of contact for customers, handling inbound calls and supporting them with a range of enquiries. Whether it's answering questions, resolving issues or simply providing reassurance, you'll play a key role in making sure every customer has a smooth and positive experience.

If you're someone who genuinely enjoys helping others and takes pride in delivering great service, we'd love to hear from you.

What are the skills/experience needed?

As a bright customer service agent, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers. You will also have:


* Excellent communication and listening skills, with people at all levels.
* A keen eye for detail and the ability to work under pressure.
* The drive to learn and progress within a role and team.
* Excellent IT skills, including Microsoft Office.
* A friendly and supportive attitude toward both other team members and customers.

What are the benefits?


* Salary between 25,000 - 28,000 depending upon experience.

*Opportunity for Hybrid working after six month probation.33 days holidays inlcu bank hols

* Excellent training and development opportunities within the business, supported by encouraging team members and managers.


* Health Cash Plan, 24/7 EAP, Perkbox Benefits, and regular social activities and plans.

How to Apply
Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Charlotte Singleton

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

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Customer Service Agent

Cardiff, Wales £25000 - £28000 Annually Yolk Recruitment

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permanent

Customer Service Agent- Start Date 8th September

Yolk Recruitment are working with a leading organisation in the heart of Cardiff to find friendly and reliable individuals to join their busy Customer Care Team who offer specialist insurance.

As a Customer Service Agent, you'll be the first point of contact for customers, handling inbound calls and supporting them with a range of enquiries. Whether it's answering questions, resolving issues or simply providing reassurance, you'll play a key role in making sure every customer has a smooth and positive experience.

If you're someone who genuinely enjoys helping others and takes pride in delivering great service, we'd love to hear from you.

What are the skills/experience needed?

As a bright customer service agent, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers. You will also have:


* Excellent communication and listening skills, with people at all levels.
* A keen eye for detail and the ability to work under pressure.
* The drive to learn and progress within a role and team.
* Excellent IT skills, including Microsoft Office.
* A friendly and supportive attitude toward both other team members and customers.

What are the benefits?


* Salary between 25,000 - 28,000 depending upon experience.

*Opportunity for Hybrid working after six month probation.33 days holidays inlcu bank hols

* Excellent training and development opportunities within the business, supported by encouraging team members and managers.


* Health Cash Plan, 24/7 EAP, Perkbox Benefits, and regular social activities and plans.

How to Apply
Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Charlotte Singleton

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Avonmouth, South West £14 Hourly Personnel Solutions (Midlands) Ltd

Posted 7 days ago

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Job Description

temporary

I am recruiting for a Temporary Customer Service Agent for a Client in Bristol.

Duties

  • Manage incoming customer inquiries via phone and email, ensuring professional phone etiquette at all times.
  • Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
  • Communicate effectively with customers to understand their needs and provide appropriate solutions.
  • Collaborate with team members to streamline processes and improve service delivery.
  • Analyse customer feedback and service data to identify areas for improvement.

Experience

  • Previous experience in an administrative or customer service role is preferred.
  • Proficiency in data entry with attention to detail is essential.
  • Strong interpersonal skills with the ability to communicate clearly and effectively.
  • Experience in upselling or sales support is an advantage but not mandatory.
  • A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.

Hours for this role are Monday- Friday 8.30am - 5pm.

The role is based in Avonmouth.

Successful candidates will need to be available immediately or on 1 week notice.

This is an ongoing temporary role which is likely to be ongoing for at least 6 months.

COMJOB

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Customer Service Advisor

Bradley Stoke, South West £12 Hourly Interaction Recruitment

Posted 7 days ago

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Job Description

temporary

£12.36 per hour

Monday to Friday 9am-5pm

Office based in Bradley Stoke

ASAP start

Ongoing temporary role

We are currently recruiting for a Customer Service Advisor to work for RAC based at their office in Bradley Stoke. The office has a large, free car park and excellent public transport links. In this role of customer service advisor, you will be taking inbound calls from RAC members looking to obtain a certificate to drive abroad.

-Inbound customer service calls

-Taking details from customers about their order

-Processing details and creating driving certificate to send to the customer

INDCCP

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Customer Service Agent

Cardiff, Wales £25000 - £28000 Annually Vibe Recruit

Posted 8 days ago

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Job Description

permanent

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

  • Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
  • Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
  • Handle complaints empathetically and effectively, striving for complete customer satisfaction.
  • Use live chat and other digital platforms to support and guide customers in real time.
  • Communicate clearly and professionally in both written and verbal interactions.
  • Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

  • Excellent communicator - clear, confident, and articulate in both written and verbal communication.
  • Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
  • Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
  • Professional telephone manner - confident, courteous, and empathetic on calls.
  • Detail-oriented - high level of accuracy and commitment to getting things right the first time.
  • Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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Customer Service Administrator

Somerset, South West £25000 - £30000 Annually HR GO Recruitment

Posted 12 days ago

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Job Description

permanent

Customer Service Administrator

Are you ready to step into a dynamic role that's all about turning challenges into delightful experiences? Our client is a vibrant, family-oriented squad that thrives on passion, detail, and exceptional customer service looking for a Customer Service Administrator to join their busy and growing team

What's the Job? As a key player in our Customer Service department, you'll be the heartbeat of our sales operations. From processing orders to turning frowns into smiles, you'll ensure every customer feels like a star!

Your Adventure Includes:

  • Processing Orders: From payment to invoicing, keep the workflow smooth!
  • Order Management: Work closely with suppliers and coordinate deliveries like a pro.
  • Customer Connections: Handle inquiries with warmth via phone, email, and face-to-face.
  • Problem Solver Extraordinaire: Take on challenges and resolve issues swiftly-no complaint is too tough!
  • Team Collaboration: Coordinate with Marketing, Finance, and Purchasing for seamless operations.
  • Stay Informed: Keep up with product launches to wow our customers!
  • Process sales orders from point of payment to invoice, handling the intercompany process.
  • Process print orders on BC, liaising with purchasing on print costs and delivery dates.
  • Process sample requests and ensure these are raised as opportunities in capsule CRM.
  • When required, support on inbound phone calls.
  • Provide exceptional customer service in all levels of communications: emails, quotations, sales calls and face-to-face when required
  • Prioritise and process customer orders and requests submitted by telephone, email, or via the website
  • Check product availability for customer orders and order or restock items if necessary to satisfy the customer

What We're Looking For in the Customer Service Administrator :

  • A friendly, approachable personality that builds relationships.
  • Strong multitasking abilities and top-notch organizational skills.
  • A passion for customer experience and sales know-how.
  • A proactive attitude and a sense of urgency-because every moment counts
  • PERSONAL SKILLS:
    • A warm and friendly tone and personality that will improve customer relationships
    • Query management
    • Objection handling
    • Sales process knowledge

    EDUCATION/QUALIFICATIONS:

    • Basic level Maths + English
    • Relevant training in procedures required for the role
    • Sales Training
    • Call Handling
    • Product Training

    PROFESSIONAL EXPERIENCE / SKILLS:

    • Ability to multitask and prioritise tasks
    • Excellent time management and well-developed organisational skills
    • Attention to detail
    • Great verbal and written communication skills
    • Relationship building and lead generation

    ATTITUDINAL REQUIREMENT FOR THIS ROLE:

    • Is willing to put team goals above personal goals
    • Conveys a sense of urgency by taking action and being proactive as required
    • Shows high level of confidence, positivity and tenacity
    • Resilience by reacting positively to any obstacles is essential
  • Yeovil Based
  • Full time- Monday to Friday- OFFICE BASED 8 am to 5 pm

    25k-30k DOE

    23 days holiday PLUS 8 BHols

    Free Parking , pension, charity days off

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Customer Service Manager

Cardiff, Wales £40000 Annually Yolk Recruitment

Posted 14 days ago

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Job Description

permanent

Customer Service Manager

Yolk Recruitment are working behalf of a leading travel insurance company to recruit for a Customer Service Manager in Cardiff. With multiple customer awards, and a 1 Star Accreditation from Best Companies, you'll be joining an award-winning team who are looking to continue their success and we'd love you to be part of the journey!

We are looking for candidates with a proven track record of managing a high performing Customer Service team. You will be working in a fast-paced inbound contact centre environment.

This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.

As a Customer Service Manager, you will be using your coaching and supporting a team to help them perform at a consistent high level.

Working Hours:
37.5 hours per week between the hours of 8:30am and 8:00pm on a rolling rota shift pattern, to include some evenings & weekends.

Your responsibilities as a Customer Service Manager:

  • Coach and develop a team of 10 - 15
  • Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image
  • To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team
  • To effectively communicate technical, client, customer, service and system-related issues or staff-related issues to your direct line manager providing recommendations for swift resolutions
  • To monitor, record and effectively manage absence and time keeping issues in line with Company procedures
  • Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail
  • Have a full understanding of the health & safety obligations
  • To aid with your customer needs and identify new areas in how you can improve the customer's experience
  • To promote the company's vision and values
  • Provide excellent customer service and treat them fairly
  • Provide a positive attitude to wars company changes

Your skills / experience as a Customer Service Manager:

  • Previous experience in managing a team
  • Experience in a FCA regulated environment
  • Proven track record of motivating individuals / team
  • Understanding of insurance (Not essential but preferred)
  • Ability to read and understand data analysing team performance
  • Excellent problem-solving skills
  • Experience in performance management
  • Hands on approach
  • Excellent verbal and written skills

Benefits:

  • Basic salary up to 40k (Depending on experience)
  • Sick pay
  • Private dental insurance
  • Employee discount
  • Discounts on travel
  • Gym membership
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexible schedule
  • Life insurance
  • Private dental insurance
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Customer Service Advisor

Cardiff, Wales £26000 - £27000 Annually Pertemps Cardiff

Posted 18 days ago

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Job Description

permanent
Inbound Customer Advisor
Cardiff
27,000
NO EXP required just good attitude and sense of humour
Free parking
Close to train station if you do not drive
Full training will be provided
Hours of work
Monday-Friday
7am - 4pm
730am - 430pm
8am - 5pm

The key accountabilities and work outputs are:
o Telephone and email orders to and from customers
o An adept and timely response to customers' enquiries, queries and complaints in an efficient and professional manner
o Proactive planning and tracking orders to completion
o Scheduling and rescheduling orders whilst utilising haulage fleet effectively
o Compiling and maintaining accurate records as required
o Communicating effectively with commercial and production teams and also haulage partners
The key skills for this role are:
o Excellent IT Knowledge
o The ability to manage multiple tasks and work to a high level of accuracy
o A natural curiosity and interest in other departments and ways of working
o Excellent customer service skills
o Ability to work under pressure and to tight deadlines
o A good eye for detail
o Ability to work with a small team
Excellent written and communication skills are also essential. Previous experience working in the market is desirable though not essential as training will be given. A good familiarity of the local geography is essential.

If you are interested please email your CV to (url removed)
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Customer Service Advisor

Cardiff, Wales Sedgwick

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Job Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Customer Service Advisor
**Be the calm voice claimants rely on to get their lives back on track.** ?
**Job Location:** UK wide, hybrid
**Job Type:** Permanent
**Remuneration** : Competitive salary taking into account skills, experience and qualifications.
**We have an exciting opportunity for Customer Service Advisors across the UK.**
Are you ready for a new challenge and passionate about delivering top-notch customer service? Join our incident response team as the first point of contact for customers at the start of their claim journey. You will handle calls about home emergencies requiring immediate attention or more substantial property damage claims.
This role is perfect for individuals from motor FNOL roles, insurance administrators, or coordinators looking to transition into property claims handling. It's also ideal for anyone from an insurance background wanting to move into property or those keen to enter the industry.
Join our global business and be part of a dynamic, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team.
We are currently recruiting for a range of shifts include part time evening and weekends or our full time flexi shifts. The core hours are between 8am-8pm on flexi shifts. This means that you will work a 7-hour shift Mon-Sunday between 8am-8pm 5x days per week. You will know your shift patterns at least 6 weeks in advance. ?
**The skills you will have when you apply:?**
+ Experience in a customer service office environment
+ Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. ?
**The skills that will be developed once working:?**
+ We will provide all the Sedgwick specific training you need to thrive in this role?
**?What we'll give you for this role:?**
**Remuneration & more**
+ Competitive salary taking into account skills, experience and qualifications
+ A Self Invested Personal Pension Scheme (SIPP)
+ Holiday allowance of 25 days plus bank holidays
+ Flexible working from our office or your home
**Health & Support**
+ Private healthcare plan (including pre-existing conditions)
+ Life assurance
+ Group Income Protection
**Other benefits**
+ Voluntary benefits - green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
+ Employee assistance programme for employee wellbeing
+ Discounts on various products and services
**This isn't just a position, it's a pivotal role in shaping our industry?**
?At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day?
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance?
**Next steps for you:?**
Think we'd be a great match? Apply now -?we want to hear from you?
If you're unsure whether you have all the skills needed then do apply -?we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between?
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation?
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-HYBRID
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
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