1544 Customer Service jobs in Lulsgate Bottom

Customer Service Agent

Yolk Recruitment are working with a leading organisation in the heart of Cardiff to find friendly and reliable individuals to join their busy Customer Care Team who offer specialist insurance.

As a Customer Service Agent, you'll be the first point of contact for customers, handling inbound calls and supporting them with a range of enquiries. Whether it's answering questions, resolving issues or simply providing reassurance, you'll play a key role in making sure every customer has a smooth and positive experience.

If you're someone who genuinely enjoys helping others and takes pride in delivering great service, we'd love to hear from you.

What are the skills/experience needed?

As a bright customer service agent, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers. You will also have:

* Excellent communication and listening skills, with people at all levels.
* A keen eye for detail and the ability to work under pressure.
* The drive to learn and progress within a role and team.
* Excellent IT skills, including Microsoft Office.
* A friendly and supportive attitude toward both other team members and customers.

What are the benefits?

* Salary between 25,000 - 28,000 depending upon experience.

*Opportunity for Hybrid working after six month probation.33 days holidays inlcu bank hols

* Excellent training and development opportunities within the business, supported by encouraging team members and managers.

* Health Cash Plan, 24/7 EAP, Perkbox Benefits, and regular social activities and plans.

How to Apply
Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Charlotte Singleton

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Customer Service Agent- Start Date 8th September

Yolk Recruitment are working with a leading organisation in the heart of Cardiff to find friendly and reliable individuals to join their busy Customer Care Team who offer specialist insurance.

As a Customer Service Agent, you'll be the first point of contact for customers, handling inbound calls and supporting them with a range of enquiries. Whether it's answering questions, resolving issues or simply providing reassurance, you'll play a key role in making sure every customer has a smooth and positive experience.

If you're someone who genuinely enjoys helping others and takes pride in delivering great service, we'd love to hear from you.

What are the skills/experience needed?

As a bright customer service agent, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers. You will also have:

* Excellent communication and listening skills, with people at all levels.
* A keen eye for detail and the ability to work under pressure.
* The drive to learn and progress within a role and team.
* Excellent IT skills, including Microsoft Office.
* A friendly and supportive attitude toward both other team members and customers.

What are the benefits?

* Salary between 25,000 - 28,000 depending upon experience.

*Opportunity for Hybrid working after six month probation.33 days holidays inlcu bank hols

* Excellent training and development opportunities within the business, supported by encouraging team members and managers.

* Health Cash Plan, 24/7 EAP, Perkbox Benefits, and regular social activities and plans.

How to Apply
Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Charlotte Singleton

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

I am recruiting for a Temporary Customer Service Agent for a Client in Bristol.

Duties

• Manage incoming customer inquiries via phone and email, ensuring professional phone etiquette at all times.
• Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to streamline processes and improve service delivery.
• Analyse customer feedback and service data to identify areas for improvement.

Experience

• Previous experience in an administrative or customer service role is preferred.
• Proficiency in data entry with attention to detail is essential.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Experience in upselling or sales support is an advantage but not mandatory.
• A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.

Hours for this role are Monday- Friday 8.30am - 5pm.

The role is based in Avonmouth.

Successful candidates will need to be available immediately or on 1 week notice.

This is an ongoing temporary role which is likely to be ongoing for at least 6 months.

COMJOB

£12.36 per hour

Monday to Friday 9am-5pm

Office based in Bradley Stoke

ASAP start

Ongoing temporary role

We are currently recruiting for a Customer Service Advisor to work for RAC based at their office in Bradley Stoke. The office has a large, free car park and excellent public transport links. In this role of customer service advisor, you will be taking inbound calls from RAC members looking to obtain a certificate to drive abroad.

-Inbound customer service calls

-Taking details from customers about their order

-Processing details and creating driving certificate to send to the customer

INDCCP

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
• Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
• Handle complaints empathetically and effectively, striving for complete customer satisfaction.
• Use live chat and other digital platforms to support and guide customers in real time.
• Communicate clearly and professionally in both written and verbal interactions.
• Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

• Excellent communicator - clear, confident, and articulate in both written and verbal communication.
• Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
• Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
• Professional telephone manner - confident, courteous, and empathetic on calls.
• Detail-oriented - high level of accuracy and commitment to getting things right the first time.
• Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Customer Service Administrator

Are you ready to step into a dynamic role that's all about turning challenges into delightful experiences? Our client is a vibrant, family-oriented squad that thrives on passion, detail, and exceptional customer service looking for a Customer Service Administrator to join their busy and growing team

What's the Job? As a key player in our Customer Service department, you'll be the heartbeat of our sales operations. From processing orders to turning frowns into smiles, you'll ensure every customer feels like a star!

Your Adventure Includes:

• Processing Orders: From payment to invoicing, keep the workflow smooth!
• Order Management: Work closely with suppliers and coordinate deliveries like a pro.
• Customer Connections: Handle inquiries with warmth via phone, email, and face-to-face.
• Problem Solver Extraordinaire: Take on challenges and resolve issues swiftly-no complaint is too tough!
• Team Collaboration: Coordinate with Marketing, Finance, and Purchasing for seamless operations.
• Stay Informed: Keep up with product launches to wow our customers!

• Process sales orders from point of payment to invoice, handling the intercompany process.
• Process print orders on BC, liaising with purchasing on print costs and delivery dates.
• Process sample requests and ensure these are raised as opportunities in capsule CRM.
• When required, support on inbound phone calls.
• Provide exceptional customer service in all levels of communications: emails, quotations, sales calls and face-to-face when required
• Prioritise and process customer orders and requests submitted by telephone, email, or via the website
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer

What We're Looking For in the Customer Service Administrator :

• A friendly, approachable personality that builds relationships.
• Strong multitasking abilities and top-notch organizational skills.
• A passion for customer experience and sales know-how.
• A proactive attitude and a sense of urgency-because every moment counts
• PERSONAL SKILLS:
• • A warm and friendly tone and personality that will improve customer relationships
  • Query management
  • Objection handling
  • Sales process knowledge

  EDUCATION/QUALIFICATIONS:

  • Basic level Maths + English
  • Relevant training in procedures required for the role
  • Sales Training
  • Call Handling
  • Product Training

  PROFESSIONAL EXPERIENCE / SKILLS:

  • Ability to multitask and prioritise tasks
  • Excellent time management and well-developed organisational skills
  • Attention to detail
  • Great verbal and written communication skills
  • Relationship building and lead generation

  ATTITUDINAL REQUIREMENT FOR THIS ROLE:

  • Is willing to put team goals above personal goals
  • Conveys a sense of urgency by taking action and being proactive as required
  • Shows high level of confidence, positivity and tenacity
  • Resilience by reacting positively to any obstacles is essential

• Yeovil Based

• Full time- Monday to Friday- OFFICE BASED 8 am to 5 pm

  25k-30k DOE

  23 days holiday PLUS 8 BHols

  Free Parking , pension, charity days off

Customer Service Manager

Yolk Recruitment are working behalf of a leading travel insurance company to recruit for a Customer Service Manager in Cardiff. With multiple customer awards, and a 1 Star Accreditation from Best Companies, you'll be joining an award-winning team who are looking to continue their success and we'd love you to be part of the journey!

We are looking for candidates with a proven track record of managing a high performing Customer Service team. You will be working in a fast-paced inbound contact centre environment.

This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.

As a Customer Service Manager, you will be using your coaching and supporting a team to help them perform at a consistent high level.

Working Hours:
37.5 hours per week between the hours of 8:30am and 8:00pm on a rolling rota shift pattern, to include some evenings & weekends.

Your responsibilities as a Customer Service Manager:

• Coach and develop a team of 10 - 15
• Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image
• To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team
• To effectively communicate technical, client, customer, service and system-related issues or staff-related issues to your direct line manager providing recommendations for swift resolutions
• To monitor, record and effectively manage absence and time keeping issues in line with Company procedures
• Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail
• Have a full understanding of the health & safety obligations
• To aid with your customer needs and identify new areas in how you can improve the customer's experience
• To promote the company's vision and values
• Provide excellent customer service and treat them fairly
• Provide a positive attitude to wars company changes

Your skills / experience as a Customer Service Manager:

• Previous experience in managing a team
• Experience in a FCA regulated environment
• Proven track record of motivating individuals / team
• Understanding of insurance (Not essential but preferred)
• Ability to read and understand data analysing team performance
• Excellent problem-solving skills
• Experience in performance management
• Hands on approach
• Excellent verbal and written skills

Benefits:

• Basic salary up to 40k (Depending on experience)
• Sick pay
• Private dental insurance
• Employee discount
• Discounts on travel
• Gym membership
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexible schedule
• Life insurance
• Private dental insurance