96 Customer Service jobs in Luton

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

Application & Selection Process

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

Package:

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

• £5 - 20 (per 1 hour session)
• 50 - 00 (multi-session studies)

Job Requirements:

• Show up at least 10 mins before discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smartphone with working camera or desktop/laptop with webcam
• Must have access to high speed internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Customer service representative agent experience is not necessary.

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed should you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

As a Administrator - Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.
**Responsibilities:**
+ Performs daily required administrative functions in accordance to written process maps.
+ Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
+ Responds and acts on submittals within Sales Portal in specified time periods of request.
+ Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
+ Maintains high level of organization of tasks between assigned branches.
+ Documents and submits individual task KPI data used for process improvement.
+ Assists Customer Care Manager in development and training of employees.
+ Researches tax and freight claims and runs credit memo when appropriate.
+ Works with Financial Services to clear claims.
+ Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.
+ Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
+ Completes various branch reports such as tax reports and Wesnet security reports.
**Qualifications:**
+ High School Degree or Equivalent required; Associate's degree preferred
+ Administrative experience
+ Ability to multi-task
+ Strong verbal and written communication skills
+ Strong computer skills, including in Microsoft Office
+ Ability to work in a team environment
+ Attention to detail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Customer Service Representative - Hitchin About the Role

Customer Service Representative

We are currently advertising for a 12 month FTC/secondment in our Savings & Retirement and Equity Release teams. 

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office.  (Full time office working until after an initial training period of 6 months).

Salary from £24,570. Your salary will also increase as part of our new salary framework.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.

You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.

Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:

• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• Be compassionate and caring
• Have great communication skills and a real talent for making customers feel special
• Be a fantastic multi-tasker
• Be able to use your initiative to solve problems and create solutions that delight our customers
• Be good with words and numbers, and pay strong attention to detail
• Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

Rewards and Benefits
This Role is Band A in the LV= Structure.

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

• 26 days' holiday – which increases after two years’ service to 28 days
• The opportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• Cycle to work scheme
• A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• You’ll receive up to 20% discount on our life products for you and your immediate family.
• We have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• Free book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).
Positive and willing to help attitude
Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organisational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Must have the Right to Work in the UK

Our client is looking for an experienced and empathetic Senior Customer Service Representative to join their fully remote team. This role is essential for providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive customer experience. You will handle complex customer issues, provide guidance on products and services, and escalate unresolved problems to appropriate departments. As a senior member of the team, you will also be expected to assist in training new representatives, contribute to the development of customer service policies, and identify opportunities for service improvement.

Key responsibilities include managing high-volume inbound and outbound customer communications via phone, email, and chat, maintaining accurate customer records, and ensuring all interactions are documented thoroughly. You will actively listen to customer needs, provide accurate information, and strive to resolve issues on the first contact whenever possible. The ability to de-escalate challenging situations and maintain a calm, professional demeanour is crucial. You will also be responsible for tracking customer feedback and reporting trends to management, contributing to product and service enhancements. This role demands excellent communication skills, a patient and understanding attitude, and a strong problem-solving ability, all performed within a remote working environment. Proficiency with CRM software and a dedication to delivering outstanding service are key requirements.

Qualifications:

• Proven experience as a Customer Service Representative, with at least 2-3 years in a senior or lead role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle complex customer inquiries.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience in training or mentoring junior team members is a plus.
• A patient, empathetic, and customer-focused approach.
• Ability to work independently and meet performance metrics in a remote setting.
• High school diploma or equivalent required; further education or certifications are advantageous.

This fully remote role supports customers across the UK, with key operations and team members located near **Milton Keynes, Buckinghamshire, UK**.

Our client, a rapidly expanding online retailer specializing in artisanal and gourmet food products, is seeking dedicated and enthusiastic Remote Customer Service Representatives to join their fully remote team. This pivotal role will be the primary point of contact for customers, providing exceptional support across various channels including email, live chat, and phone. You will be instrumental in ensuring a seamless and positive customer experience, handling inquiries related to orders, product information, delivery status, and any post-purchase issues. A deep passion for food and an understanding of specialty ingredients would be highly advantageous. The ideal candidate is a natural communicator, empathetic, patient, and possesses excellent problem-solving skills. You should be comfortable navigating online platforms and internal CRM systems efficiently. Key responsibilities include responding to customer queries promptly and professionally, processing returns and exchanges, resolving complaints, and proactively identifying opportunities to enhance customer satisfaction. You will also be tasked with gathering customer feedback and relaying it to the relevant departments to drive product and service improvements. This is a fantastic opportunity for individuals who thrive in a remote work environment and are passionate about delivering outstanding service in the exciting world of gourmet food. A quiet, dedicated home workspace with a stable high-speed internet connection is essential. You will need to be self-motivated and possess strong time management skills to effectively manage your workload and maintain high service levels. The company offers comprehensive training on its product range and customer service protocols. Success in this role will be measured by customer satisfaction scores, response times, and resolution rates. If you are a customer-focused individual with a love for fine foods and are looking for a fulfilling remote career, this is the perfect fit for you.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone.
• Provide detailed information about products, orders, and deliveries.
• Resolve customer issues, complaints, and process returns efficiently.
• Maintain a high level of customer satisfaction through excellent service.
• Update customer records and document interactions in the CRM system.
• Gather customer feedback and contribute to service improvements.
• Collaborate with other remote team members and departments.
• Ensure adherence to company policies and procedures.

Qualifications:

• Proven customer service experience, preferably in e-commerce or food retail.
• Excellent communication and interpersonal skills.
• Strong written and verbal English proficiency.
• Proficiency with CRM software and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further education is a plus.
• A genuine interest in food products is highly desirable.
• Reliable internet connection and a suitable home office environment.

Our client is actively seeking dedicated and customer-focused individuals to join their team as Remote Customer Service Representatives. This is a fully remote position, offering the flexibility to work from the comfort of your own home anywhere within the UK. You will be the primary point of contact for customers seeking information, support, and assistance related to catering services, events, and hospitality bookings. Your role is crucial in ensuring a positive customer experience from initial inquiry through to post-service follow-up.

Location: UK Wide (Remote)

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide detailed information about catering packages, menu options, and event services.
• Assist customers with booking reservations, managing inquiries, and processing orders.
• Troubleshoot and resolve customer issues, complaints, and concerns efficiently and empathetically.
• Upsell additional services and products where appropriate, based on customer needs.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal teams (e.g., event planners, kitchen staff) to ensure seamless service delivery.
• Gather customer feedback and report on common issues or trends to management.
• Adhere to company policies and procedures to ensure consistent service quality.
• Contribute to team goals and objectives, striving for excellent customer satisfaction ratings.
• Handle administrative tasks related to customer accounts and bookings.
• Proactively identify opportunities to improve the customer journey and service offerings.

Qualifications:

• Previous experience in customer service, hospitality, or a related field is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a calm, patient demeanor.
• Proficiency in using computer systems, CRM software, and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with a reliable high-speed internet connection and a quiet workspace.
• Comfortable making and receiving phone calls and engaging in written communication.
• A proactive approach to learning about our services and products.
• Ability to work flexible hours, potentially including evenings and weekends, as required by business needs.
• A genuine passion for providing outstanding customer service.

If you are a self-motivated individual with a flair for customer interaction and a desire to work remotely within the vibrant catering and hospitality industry, we want to hear from you!